KH1508i / KH1516i User Manual

The Windows Client

Problem

Resolution

 

 

won't connect to the KH1508i /

DirectX 8.0 or higher must be installed on your

KH1516i.

computer.

 

 

Remote mouse pointer is out of

1. Use the AutoSync feature (see Video Settings,

sync.

page 93), to sync the local and remote monitors.

 

2. If that doesn't resolve the problem, use the

 

Adjust Mouse feature (see Mouse Synchroniza-

 

tion, page 114) to bring them back in sync.

 

3. If the two methods described above fail to

 

resolve the problem, use the Toggle Mouse Dis-

 

play function (see page 89).

 

 

Part of remote window is off my

Use the AutoSync feature (see Video Settings,

monitor.

page 93) to synchronize the local and remote

 

monitors.

 

 

My antivirus program reports that

The Windows Client Viewer uses and ActiveX

there is a trojan after I access the

plugin (windows.ocx) that some antivirus programs

KH1508i / KH1516i with my

mistakenly see as a virus or trojan. We have tested

browser and then open the

our firmware extensively and found no evidence of

Windows Client Viewer.

a virus or trojan. You can add the plugin to your

 

antivirus program’s White List and use the Viewer

 

safely. If you are reluctant to use the Windows

 

Client Viewer, however, you can simply use the

 

Java Cleint Viewer, instead.

 

 

The Java Client

For connection and operation problems, see the table below:

Problem

Resolution

 

 

Java Client won't

1. Java JRE 6 update 3 or higher must be installed on your com-

connect to the

puter.

KH1508i / KH1516i.

2. Make sure to include the correct name of the web page

 

when you specify the KH1508i / KH1516i's IP address (see

 

Default Web Page Name, page 79).

 

3. Close the Java Client, reopen it, and try again.

 

 

Pressing the

Java doesn't support the Windows Menu key.

Windows Menu key

 

has no effect.

 

 

 

Java Client

Exit the program and start again.

performance

 

deteriorates.

 

 

 

National language

When entering national language characters, if your local

characters do not

keyboard is set to a non-English national language layout, you

appear.

must set the remote computer's keyboard layout to English.

 

 

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