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Troubleshooting

FLO TV

FLO TV Screen/Problem Explanation
You may be out of a FLO TV coverage
area; programming will resume when
you are back in the coverage area.
To check FLO TV coverage, visit www.
flotv.com/maps.
You will get this message for the
following reasons:
1. You are not subscribed to a FLO TV
service plan which includes this
channel. Go to flotv.com to
subscribe
2. You are not subscribed to this time
and/or event channel. Go to flotv.
com to subscribe
3. Due to security reasons, if you have
not viewed the FLO TV service for
over 60 days your service will be
placed on ‘Hold’. In order to refresh
your service, please call FLO TV
Customer Care at 888-993-5688.
Sports programming is subject to
blackout restrictions. Your program may
been blacked out based on what area
you live in due to programming
restrictions.
The picture is not fitting-in the whole
screen.
FLO TV service is a 4:3 picture aspect
ratio, and a normal picture will not fill
the screen horizontally.