Call Appearance and Call
Identification Displays
The 2402 displays the status of the two call appearances, the caller ID information, the current date and time, and information provided by the Avaya call processing system.
The date and time information is provided by your call processing system. This information is displayed on the top line of the display when the telephone is idle.
Note: After initially plugging in a 2402 telephone or after a power outage, it may take several minutes before the time and date appear on the screen. If the date and time displayed are incorrect, contact your system manager.
The 2402 has two call appearances, which are accessed by pressing the a and b buttons located to the left of the display.
When you receive or make calls, the available call identification information is displayed with the corresponding call appearance letter on the first line of the display. Even though information is displayed for one call appearance at a time, a status icon will be displayed next to the corresponding call appearance button to show the status of each appearance when there is activity on both. For example, if call appearance a is hold, and you are active on a call on call appearance b, the hold icon will appear next to button a, the active icon will appear next to button b, and the available call identification information for the active call (call appearance b) will appear on the first line of the display. (See Figure 3.)
b=97325558641
FIGURE 3 Sample Display with Two Calls
When you dial an extension, that number is shown and then replaced by the called party’s name and extension. The call identification information associated with an extension is provided by the call processing system. When a call is received from another extension, the caller’s name is shown;
when a call is received from outside, the calling number (if available), “OUTSIDE CALL,” or a trunk identifier is shown.
When a call arrives at the 2402 telephone, the bell icon blinks on the corresponding call appearance (see “Status Icons” on page 11). After you answer the call, the active call icon is displayed.
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