54AXIS 231D+/232D+ - Troubleshooting

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

 

 

 

 

 

Using ARP Ping

The IP address must be set within two minutes after the power has been applied to the AXIS

 

 

231D+/232D+, restart the server and try again. Also, make sure the ping length is set to 408.

 

 

See the ARP ping description in the Installation Guide.

 

The AXIS 231D+/232D+ is

If the IP address intended for the AXIS 231D+/232D+ and the IP address of your computer are

 

located on a different subnet.

located on different subnets, you will not be able to set the IP address. Contact your network

 

 

administrator for an IP address on the same subnet as the computer you are performing the

 

 

installation from.

 

The IP address is being used by

Disconnect the power from the AXIS 231D+/232D+.

 

another device

Run the Ping command (in a Command/DOS window, type ping and the IP address of the unit).

 

 

If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP

 

 

address may already be in use by another device on your network. You must obtain a new IP

 

 

address and reinstall the unit.

 

 

If you receive: Request timed out - this means that the IP address is available for use with your

 

 

AXIS 231D+/232D+. In this case, check all cabling and reinstall the unit.

The

AXIS 231D+/232D+ cannot be

accessed from a Web browser

 

 

 

 

Cannot log in.

If the AXIS 231D+/232D+ has been configured to use HTTPS, check that the protocol in the URL

 

 

used to access the unit is correct. You may need to type this in manually (i.e. http or https) in

 

 

the browser’s address field.

 

The IP address has been changed

1) Move the AXIS 231D+/232D+ to an isolated network or to one with no DHCP or BOOTP

 

by DHCP

server. Set the IP address again, using AXIS IP Utility or the ARP Ping command.

 

 

2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the

 

 

main network. The unit now has a fixed IP address that will not change.

 

 

3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the

 

 

required service and then configure IP address change notification from the network settings.

 

 

Return the unit to the main network. The unit will now have a dynamic IP address, but will

 

 

notify you if the address changes.

 

Cannot access web page

Empty the temporary cache of your web browser.

 

Other networking problems

Test the network cable by connecting it to another network device, then Ping that device from

 

 

your workstation. See instructions above.

Cannot send notifications, uploads,

alarms, etc, to a destination outside the local network

 

 

 

 

Firewall protection

The AXIS 231D+/232D+ can be configured to use a SOCKS server to reach networks on the

 

 

other side of a firewall/proxy server. See SOCKS, on page 44 for more information.

Your AXIS 231D+/232D+ is accessible locally, but not externally

 

 

 

 

Firewall protection

Check the Internet firewall with your system administrator.

 

Default routers required

Check if you need to configure the default router settings, and check the subnet mask.

 

The Internet site is too heavily

Use a script running on your web server to relay images from the AXIS 231D+/232D+ to the

 

loaded

Internet.

The

Power indicator is not constantly

lit

 

 

 

 

Faulty power supply

Verify that you are using the correct power supply.

 

A firmware upgrade has been

A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP

 

interrupted or the firmware has

and Ping,

 

in some other way been dam-

Then, from a Web browser, access the unit and upgrade the latest firmware to the product, see

 

aged.

 

Updating the Firmware, on page 52.

 

 

No

images are displayed in the Web

interface

 

 

 

 

Problem with AMC

To enable the updating of images in Microsoft Internet Explorer, set your Web browser to allow

 

(Internet Explorer only)

ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is installed on

 

 

your workstation.

 

 

 

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Axis Communications 231D+/232D+ user manual Symptoms, Possible Causes and Remedial Actions, Using ARP Ping