Axis Communications 231D+/232D+ Symptoms, Possible Causes and Remedial Actions, Using ARP Ping

54AXIS 231D+/232D+ - Troubleshooting

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address
	Using ARP Ping	The IP address must be set within two minutes after the power has been applied to the AXIS
		231D+/232D+, restart the server and try again. Also, make sure the ping length is set to 408.
		See the ARP ping description in the Installation Guide.
	The AXIS 231D+/232D+ is	If the IP address intended for the AXIS 231D+/232D+ and the IP address of your computer are
	located on a different subnet.	located on different subnets, you will not be able to set the IP address. Contact your network
		administrator for an IP address on the same subnet as the computer you are performing the
		installation from.
	The IP address is being used by	Disconnect the power from the AXIS 231D+/232D+.
	another device	Run the Ping command (in a Command/DOS window, type ping and the IP address of the unit).
		If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP
		address may already be in use by another device on your network. You must obtain a new IP
		address and reinstall the unit.
		If you receive: Request timed out - this means that the IP address is available for use with your
		AXIS 231D+/232D+. In this case, check all cabling and reinstall the unit.
The	AXIS 231D+/232D+ cannot be	accessed from a Web browser
	Cannot log in.	If the AXIS 231D+/232D+ has been configured to use HTTPS, check that the protocol in the URL
		used to access the unit is correct. You may need to type this in manually (i.e. http or https) in
		the browser’s address field.
	The IP address has been changed	1) Move the AXIS 231D+/232D+ to an isolated network or to one with no DHCP or BOOTP
	by DHCP	server. Set the IP address again, using AXIS IP Utility or the ARP Ping command.
		2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the
		main network. The unit now has a fixed IP address that will not change.
		3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the
		required service and then configure IP address change notification from the network settings.
		Return the unit to the main network. The unit will now have a dynamic IP address, but will
		notify you if the address changes.
	Cannot access web page	Empty the temporary cache of your web browser.
	Other networking problems	Test the network cable by connecting it to another network device, then Ping that device from
		your workstation. See instructions above.
Cannot send notifications, uploads,		alarms, etc, to a destination outside the local network
	Firewall protection	The AXIS 231D+/232D+ can be configured to use a SOCKS server to reach networks on the
		other side of a firewall/proxy server. See SOCKS, on page 44 for more information.
Your AXIS 231D+/232D+ is accessible locally, but not externally
	Firewall protection	Check the Internet firewall with your system administrator.
	Default routers required	Check if you need to configure the default router settings, and check the subnet mask.
	The Internet site is too heavily	Use a script running on your web server to relay images from the AXIS 231D+/232D+ to the
	loaded	Internet.
The	Power indicator is not constantly	lit
	Faulty power supply	Verify that you are using the correct power supply.
	A firmware upgrade has been	A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP
	interrupted or the firmware has	and Ping,
	in some other way been dam-	Then, from a Web browser, access the unit and upgrade the latest firmware to the product, see
	aged.
		Updating the Firmware, on page 52.
No	images are displayed in the Web	interface
	Problem with AMC	To enable the updating of images in Microsoft Internet Explorer, set your Web browser to allow
	(Internet Explorer only)	ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is installed on
		your workstation.