Emergency Recovery Procedure | Axis Communications 231D+/232D+

AXIS 231D+/232D+ - Troubleshooting 53

Emergency Recovery Procedure

If power or the network connection to the AXIS 231D+/232D+ is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Network LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label on the product casing.

1.Unix/Linux - From the command line, type the following:

arp -s <IP address of AXIS 231D+/232D+> <Serial number> temp ping -s 408 <IP address of AXIS 231D+/232D+>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of AXIS 231D+/232D+> <Serial number> ping -l 408 -t <IP address of AXIS 231D+/232D+>

Note: the ping -lcommand is the lower-case letter (L)

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the AXIS 231D+/232D+’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis231d.bin or axis232d.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power LED and flashing green or amber on the Network LED.

5.Reinstall the AXIS 231D+/232D+.

If the emergency recovery procedure does not get the AXIS 231D+/232D+ up and running again, please contact Axis support at www.axis.com/techsup/

Support

If you contact Axis Customer Services, please help us help you resolve your problems expediently by providing a server report, log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Axis Communications 231D+/232D+ user manual Emergency Recovery Procedure, Support

Contents

Axis 231D+/232D+ Network Dome Camera User’s Manual Intellectual Property Rights Legal Considerations About This Document Safety Notice Battery Replacement Table of contents Axis 231D+/232D+ Axis 232D+ Axis 231D+/232D+ Hardware Description Accessing the Axis 231D+/232D+ Using the Network Dome Camera Axis 231D+/232D+ Using the Network Dome Camera Pan/Tilt/Zoom Controls Area Zoom Axis 295 Video Surveillance Joystick Pan/Tilt/Zoom Control Queue Motion Jpeg Video StreamsStream Types MPEG-4 protocols and communication methods RTP/RTSP/HTTP or RTP/RTSP/HTTPS How to stream MPEG-4 Other MPEG-4 clients Other methods of accessing the video streamAxis Media Control Overview of the Setup Tools Configuring the Network Dome CameraAccessing the Setup Tools Image Settings Video & Image Settings Video Stream Overlay Settings Go to Setup Video & Image Overlay Image Overlay Image SettingsAdvanced Camera Settings MPEG-4 Settings Customizing the default Live View ConfigLayout Upload Own Web Files User Defined Links Own HomeView Check Show Custom Link Default Viewer Default Video FormatAction Buttons Output Buttons Update Viewer SettingsHtml Examples External Video Pan Tilt Zoom Controls Sequence Mode Focus and Iris Controls PTZ controlsClick-in-image PTZ Control Queue Preset PositionsUsing CGI links to control PTZ devices Guard Tour Dome ConfigurationPreset Positions Control Queue AdvancedLimits Ctrl Panel Event Servers Event Configuration Event Types How to set up a triggered eventTriggered Event Click Add triggered on the Event types Pre-trigger and Post-trigger buffers Click Add scheduled on the Event types How to set up a scheduled eventScheduled Event Motion detection How to configure Motion Detection History Sensitivity Port Status Security System OptionsUsers IP Address Filtering 802.1X Network Admission Control Https Axis 231D+/232D+ System Options CA servers Authentication process Date & Time Services Network Basic TCP/IP SettingsIP Address Configuration DNS Configuration Network Advanced TCP/IP SettingsNTP Configuration Host Name Configuration NAT Traversal Http Network Traffic Rtsp Smtp email Network QoS Quality of serviceQoS Settings UPnP Network SnmpRTP Multicast/ MPEG-4 Network Bonjour Support MaintenanceSupport Overview System Overview About Resetting to Factory Default SettingsConfiguration Using the Control Button Connection Module Pinout Connection Module Schematic Diagram Axis 231D+/232D+ I/O connectors and power Updating the Firmware TroubleshootingChecking the Firmware Emergency Recovery Procedure Using ARP Ping Symptoms, Possible Causes and Remedial Actions Video Image Problems Models Technical Specifications Alarm and event Video management Optimizing your system General performance considerations Bandwidth Frame rates Motion JpegFrame rates MPEG-4 Axis 231D+/232D+ Technical Specifications Glossary of Terms Compression See Image Compression Half-duplex See Full-duplex Axis 231D+/232D+ Glossary of Terms Axis 231D+/232D+ Glossary of Terms URL Uniform Resource Locator An address on the network Axis 231D+/232D+ Glossary of Terms Index Smtp