AXIS 209FD/FD-R/FD-R M12 34

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

 

 

 

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been applied to the cam-

 

era. Ensure the Ping length is set to 408. See the Installation Guide.

 

 

The camera is located on a different

If the IP address intended for the camera and the IP address of your computer are located on different subnets, you

subnet

will not be able to set the IP address. Contact your network administrator to obtain an appropriate IP address.

 

 

The IP address is being used by

Disconnect the camera from the network. Run the Ping command. (In a Command/DOS window, type ping and the

another device

IP address of the unit).

 

If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP address may

 

already be in use by another device on your network. You must obtain a new IP address and reinstall the unit.

 

If you see: Request timed out - this means that the IP address is available for use with your camera. In this case,

 

check all cabling and reinstall the unit.

 

 

Possible IP address conflict with

The static IP address in the camera is used before the DHCP server sets a a dynamic address. This means that if the

another device on the same subnet

same default static IP address is also used by another device, there may be problems accessing the camera. To

 

avoid this, set the static IP address to 0.0.0.0.

 

 

The camera cannot be accessed from a

browser

 

 

The IP address has been changed by

1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. Set the IP address again,

DHCP

using the AXIS IP Utility (see the Installation Guide) or the ARP/Ping commands.

 

2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main network. The unit now has

 

a fixed IP address that will not change.

 

3) As an alternative to 2), if a dynamic IP address via DHCP or BOOTP is required, select the required service and

 

then configure IP address change notification from the network settings. Return the unit to the main network. The

 

unit will now have a dynamic IP address, but will notify you if the address changes.

 

 

Other networking problems

Test the network cable by connecting it to another network device, then Ping that device from your workstation.

 

See the instructions above.

 

 

Camera is accessible locally, but not externally

 

 

Broadband router configuration

To configure your broadband router to allow incoming data traffic to the camera: Enable the NAT-traversal fea-

 

ture, which will attempt to automatically configure the router to allow access to the camera.

 

This is enabled from Setup > System Options > Network > TCP/IP Advanced.

 

Note that if your router does not support NAT traversal, it is recommended that port forwarding is configured

 

manually instead. To do this, set a static IP address for the camera, and set the router to allow HTTP traffic to the

 

camera’s IP address and HTTP port. Note that the default HTTP port (80) may already be used by the router itself

 

(for remote administration), so changing the HTTP port for the camera (to e.g. 8000) is recommended.

 

 

Firewall protection

Check the Internet firewall with your system administrator.

 

 

Default routers required

Check if you need to configure the default router settings.

 

 

Problems with the MPEG-4 format

 

 

 

No MPEG-4 displayed in the

Check that the correct network interface is selected in the AMC control panel applet (network tab).

client

 

Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel applet (network tab).

 

 

 

In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4 decoder.

 

 

No multicast MPEG-4 displayed in

Check with your network administrator that the multicast addresses used by the

the client

camera are valid for your network.

 

 

 

Check with your network administrator to see if there is a firewall preventing viewing.

 

 

Multicast MPEG-4 only accessible by

Check if your router supports multicasting, or if the router settings between the client and the server need to be

local clients

configured. The TTL (Time To Live) value may need to be increased.

 

 

Poor rendering of MPEG-4 images

Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.

 

 

 

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Ren-

 

dering from the MPEG-4 tab in the AMC control panel applet.

 

 

 

Ensure that your graphics card is using the latest device driver. The latest drivers can usually be downloaded from

 

the manufacturer's web site.

 

 

Color saturation is different in

Modify the settings for your graphics adapter. Please see the adapter's documentation for more information.

MPEG-4 and Motion JPEG

 

 

 

Lower frame rate than expected

Reduce number of applications running on the client computer.

 

 

 

Limit the number of simultaneous viewers. This is done in System Options > Security > Users.

 

 

 

Check with the system administrator that there is enough bandwidth available. See also the online help.

 

 

 

Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode only I frames.

 

 

 

Lower the image resolution.

 

 

Why do I not get 30 frames per second?

See the section General performance considerations, on page 38.

 

 

Lost or poor images in pre-trigger

Make sure that Cyclic refresh under Setup > Video & Image > Advanced > MPEG-4

buffer (MPEG-4 video stream)

is disabled.

 

 

Image degeneration

Decrease the GOV length, see the online help for more information.

 

 

The Status and Network indicator LEDs

are flashing red rapidly

 

 

Hardware failure

Contact your Axis dealer.

 

 

The Status indicator LED is flashing red

and the camera is inaccessible

 

 

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Axis Communications FD-R M12 user manual Symptoms, Possible Causes and Remedial Actions, Browser, Are flashing red rapidly