Solving Problems with the Printer | HP 4500 N specs

9 Solving Problems with the Printer

Overview

This chapter provides information on solving and preventing printer problems such as paper jams and image defects. The chapter includes the following sections:

●Basic Troubleshooting Checklist

●Paper Jam Locations

●Paper Jam Recovery

●Common Causes of Paper Jams

●Paper Jam Messages

●Clearing Paper Jams

●Media-Handling Problems

●Printer Response Problems

●Printer Control Panel Problems

●Solving Print Quality Problems

●Color Printing Problems

●Incorrect Printer Output

●Software Application Problems

EN	Chapter 9 133

Image 133

HP 4500 N manual Solving Problems with the Printer

Contents

4500, 4500 N, 4500 DN Printer Page User Guide Warranty Contents Common Printing Tasks Using Color Consumables and Cleaning Appendix a Dimm Installation Index Setting Up the Printer Where to Look for More InformationHP JetDirect Print Server Software Installation Guide Getting Started Guide Online User Guide Using the PrinterQuick Reference Guide Online Help Magnifying the Page View How to Use This Online User Guide Paging Through a Document Finding WordsBrowsing with Thumbnails HP Color LaserJet 4500 Printer Using Your PrinterOverview Performance Printer Features Environmental Factors Affecting Printer Performance Managing Memory Effects of Printer Features Locating Printer Components Page Enter printer commands directly into files Select printer settings using the printer control panelControlling Print Jobs Accessory Product Description Additional Information Number Printer Supplies and Accessories HP JetSend Communications Using the Printer Control Panel When to Use the Printer Control Panel 1Printer Control Panel Locating Printer Control Panel Features Using the Printer Online Help System Using Printer Control Panel Keys Indicator Off Flashing Interpreting Control Panel Indicator Lights Menu Locking Using Printer Control Panel MenusInformation Menu Interpreting the Menu Map Printing a Menu MapTo print a menu map Interpreting the Printer Configuration Printing a Printer ConfigurationTo print a printer configuration Page Menu Item Values Paper Handling Menu Menu Item Values Description Configuration Menu Printing Menu EIO Menu Menu Calibration Menu Resets Menu Using the Printer Control Panel Shared Environments Changing PowerSave Settings Changing Printer Control Panel Configuration SettingsTo change printer control panel configuration settings To change PowerSave setting Switching Printer PersonalitiesTo switch printer personality To set the I/O Timeout Setting the I/O Timeout Disabling the High-Speed Parallel Interface To disable the high speed parallel interface Resetting Printer Memory Setting Advanced FunctionsTo enable bidirectional parallel communication To reset printer memory To reset the printer to factory default settings Resetting the Printer to Factory Default Settings Common Printing Tasks Selecting Print Media JIS B5 Supported Media Weights and Sizes Duplex Media to Avoid Printing on Transparencies Printing on Special MediaPrinting on Glossy Paper Printing on Colored Paper Printing on Labels Printing Envelopes Preprinted Forms and Letterhead Heavy PaperRecycled Paper Selecting Output Bins Selecting Media by Type Configuring Tray 1 as a Cassette Configuring Input TraysTo configure Tray 1 as a cassette To configure Trays 2 or Configuring Trays 2 and 3 by Media TypeTray Priority Printing from Tray 1 Multipurpose Tray To load media into Tray Loading Media into Tray To load envelopes into Tray Loading Envelopes into Tray Printing envelopes when Tray 1 MODE=FIRST Printing envelopes when Tray 1 MODE=CASSETTE Printing from Tray Loading Media into Tray Page 2Tray 3 optional 500-Sheet Paper Feeder Printing from Tray 3 500-Sheet Paper Feeder Loading Media into Tray Page Page 3Duplex Printing Accessory Using the Duplex Printing Accessory for Two-Sided Printing To use the duplex printing accessory successfully Control Panel Settings for Duplex PrintingTo set duplex printing from the printer control panel 4Binding Options Options for Binding Duplex Printing Jobs Printing a Different First Special Printing SituationsPrinting on Custom-Size Media To stop the current print job from the printer control Stopping a Print RequestPanel To stop the current print job from your software Using Color Halftone Options Customizing Color Output Through Printer Drivers Print in Grayscale HP ColorSmartVivid Color Screen Match Color-Matching Factors Matching ColorsMatching Pantone * Colors To adjust color balance Adjusting Color BalancePrint a color balance calibration 1Color Balance Calibration Adjust the cyan C density setting Adjust the yellow Y density setting Adjust the magenta M density setting Adjust Gray Balance Adjust the black K density settingReprint the color balance calibration page. See step Using Fonts Accessing HP FontSmart from Windows 95 and Windows NT Using HP FontSmartAccessing HP FontSmart from Windows 3.1 and Windows NT Click HP LaserJet Using Internal TrueType Fonts Changing the Default Font Understanding Printer Default FontsSelecting a Font Other than the Default Font Selection Priority Symbol Set Availability Selecting Symbol SetsEntering Symbols into Text Selecting Fonts Selecting PCL Fonts Through Printer Control Panel Internal Soft To print a list of available fonts Printing a List of Available Printer Fonts Interpreting the Font Lists Using Typefaces for PostScript Emulation in the Printer Guidelines for printing with different fonts Using Fonts on a Network Verifying Software Application Support for Adding Support for Accessory Fonts to a Printer DriverFonts Using Special Type Effects Hewlett-Packard Custom Font Services Printer Interfaces Parallel Cable with a C Connector Parallel Configuration Data Parallel Cable Pin ConfigurationBusy Call PE Select VDC GND HP JetDirect Print Servers Enhanced I/O EIO Configuration NetWare 3.x- and 4.x-Based Products Available Enhanced I/O InterfacesWindows and Windows NT Networks LocalTalk Network Configuration LocalTalk ConfigurationIBM OS/2 LAN Server and Warp Server Networks Macintosh DIN-8 Cable Unix Networks Setting Network Security on the Printer Configuring Novell NetWare Frame Type Parameters Ensnap Enii Configuring TCP/IP Parameters Page To reach network protocols Disabling Network Protocols Optional To disable DLC/LLC To disable IPX/SPXTo disable TCP/IP To disable Apple EtherTalk Consumables and Cleaning Making Room for Replacing Consumables 1Consumable Replacement Clearance Diagram Consumable Replacement Guidelines Consumable Printer Message Count Approximate Time Period2 Approximate Replacement Intervals for Consumable Items 2Consumable Item Locations Locating Consumables Environmental Collection Program To clean the toner density sensor Cleaning the Toner Density SensorPage Printer Control Panel Messages Message Types Critical Error MessagesStatus Messages Printer Control Panel Messages Checking Press Cancel JOBPrinter Clearing Paper Sensor Drum Error Clean DensityDuplex Error Power OFF EIO Install Tray InstallMemory Settings No JOB to Cancel Configuration Powersave onPlease Wait Press GO to Resetting ReinstallResetting Values Factory Settings Restore Factory Settings Color = State Toner PositionTransfer KIT LOW Transfer KIT OUT Check ALL XX Paper JAMRear Doors Check Middle Insufficient Data ErrorContinue Buffer Overflow Cycle Power ErrorFuser Error Laser Error ROM Printer ErrorRAM DC Controller Nvram Error FAN ErrorCheck Settings Service Solving Problems with the Printer Basic Troubleshooting Checklist Paper Jam Locations To enable Paper Jam Recovery Paper Jam Recovery Common Causes of Paper Jams Cause Solution Front Drawer XX Paper JAM Paper Jam Messages Tips for Avoiding Paper Jams Clearing Paper Jams Clearing Jams in the Middle Front Drawer Area Clearing Jams in the Tray 2 Area Clearing Jams in the Optional Tray 3 Area Clearing Jams in the Rear Door Areas Page Clearing Jams in the Front Duplex Drawer Area Printer feeds multiple sheets Media-Handling ProblemsPrinter feeds incorrect page size Media does not feed from Input Trays 2 or Media does not feed automatically Envelopes jam or will not feed in the printer Transparencies or glossy paper will not feed Output is curled or wrinkled No display message Printer Response ProblemsPrinter is on, but nothing prints Printer is on, but is not receiving data Printer will not duplex Tray 3 is incorrectly installedPrinter is on, but will not print a PostScript file Unable to select the printer from the computer Control panel settings work incorrectly Printer Control Panel ProblemsUnable to select Tray 3 optional 500-sheet paper feeder Toner smear Solving Print Quality ProblemsTransfer KIT LOW Replace Vertical bands or very dark backgrounds Vertical lines or streaks Faded print, random faded areas, or speckles Banding Irregular, raised spots or stray toner Wavy characters Rippled or wavy transparencies Dull or dark colors on transparencies Smudges Horizontal streaks on transparencies Fuser Life OUT Replace KIT Repetitive defects Printing black instead of color Color Printing ProblemsMissing color or incorrect shade Printed colors do not match screen colors Inconsistent colors after loading toner Incorrect Printer Output Unable to print all characters in a symbol setIncorrect fonts are printed Drifting text between printouts Partial printout Erratic, missing characters or interrupted printout Unable to change system selections through software Software Application ProblemsUnable to select a font from the software Unable to select colors from the software Solving Problems with the Printer Dimm Installation Do not remove the Dimm in slot #4 Dimm Configuration To install a Dimm Installing DIMMsPage Page Verifying Dimm Installation PCL Commands PJL Commands PCL Commands Figure B-1Printer Command Elements Interpreting PCL Printer Command Syntax Combining Escape Sequences in PCL Printer Command Syntax Application Escape Character Entry What Appears Entering Escape Characters Font List Selecting PCL FontsPoint Size PCL Commands Common PCL Commands Control Commands Cursor Positioning Programming Hints PCL Commands PCL Commands Electrical Specifications SpecificationsOperating Environment Specifications Acoustic Emissions Protecting the Environment Environmental Product Stewardship ProgramThis HP LaserJet printer design eliminates Design of this HP LaserJet printer facilitates the recycling This HP LaserJet printer design reduces HP Cartridge Recycling Program Information Specifications FCC Regulations Regulatory Statements Vcci Statement Japan Korean EMI Statement Canadian DOC Regulations ALL Declaration of ConformityEMC For Compliance Information ONLY, contact Laser Safety Safety InformationMaterial Safety Data Sheet Msds Luokan 1 laserlaite Laser Statement for FinlandKlass 1 Laser Apparat Varo Specifications Hewlett-Packard Warranty Statement WarrantySupport Information Warranty and Support Information On-Site Service Agreements HP Maintenance Agreements Support Information HP Service Information Accessories or supplies HP Support AssistantHP Service Agreements HP support HP direct ordering for Customer Support Options Worldwide Customer Support Worldwide Worldwide Sales and Service Offices Czech Republic ColombiaGermanyDenmark Far East Region Korea JapanLatin American Headquarters México Spain SingaporeSweden Switzerland Warranty and Support Information Numerics Index Changing 41 resetting 46 density sensor Index Index Index See also fonts Page C4084-90937