Paper Jam Messages

The following table lists printer jam messages and their corresponding recommended actions. Instructions for clearing these jams are provided in the following pages.

Message

Description

Recommended Action

 

 

 

13.XX PAPER JAM

Media is jammed in the rear

Open the rear duplex cover (if

alternates with

paper path or rear duplexing

installed) and remove any

CHECK ALL

area.

jammed media. Open the

REAR DOORS

 

upper rear door and remove

 

 

any jammed media.

 

 

 

13.XX PAPER JAM

Media is jammed in the

Open the middle front drawer

alternates with

transfer belt area.

and remove any jammed

CHECK MIDDLE

 

media.

FRONT DRAWER

 

 

 

 

 

13.XX PAPER JAM

Media is jammed in the front

Open the front duplex drawer

alternates with

duplexing area.

and remove any jammed

CHECK FRONT

 

media.

DUPLEX DRAWER

 

 

 

 

 

13.1 JAM: OPEN

A jam has occurred inside the

Open the middle front drawer

MIDDLE DRAWER

middle front drawer area. The

and carefully inspect for any

alternates with

jam may be located in the

media. Be sure to inspect the

CHECK IN REAR

fuser area.

fusing area You may need to

OF DRAWER

 

access the fusing area through

 

 

the rear door. Remove any

 

 

jammed media.

 

 

 

These messages indicate probable jam locations. If the recommended action does not resolve the problem, the printer will display another suggested jam location.

138 Solving Problems with the Printer

EN

Page 138
Image 138
HP 4500 N manual Paper Jam Messages, Front Drawer XX Paper JAM