Color Printing Problems

Printing black instead of color

Problem

Solution

 

 

Color mode is not selected in your software

Select color mode instead of grayscale or

application or printer driver.

monochrome mode in your software

 

application or printer driver.

 

 

The correct printer driver is not selected in

Select the correct printer driver.

your software application.

 

 

 

The printer is not properly configured.

Verify the printer configuration by printing a

 

configuration page.

 

 

No color appears on the configuration page.

Consult your service representative.

 

 

Missing color or incorrect shade

Problem

Solution

 

 

Your media does not meet the specifications

See the HP LaserJet Printer Family Paper

for this printer.

Specification Guide.

 

 

You are operating the printer in excessively

Verify that the printer’s environment is within

humid conditions.

humidity specifications.

 

 

The color density and balance are not set

See the adjusting color balance section in

properly.

chapter 4.

 

 

The toner density sensor may need cleaning.

Clean the toner density sensor (see chapter 7

 

for cleaning instructions).

 

 

EN

Chapter 9 163

Page 163
Image 163
HP 4500 N manual Color Printing Problems, Printing black instead of color, Missing color or incorrect shade