48 | Conditions of the guarantee |
For the guarantee to be valid, a document is normally required stating the following:
–Name of product and type number
–Serial number
–Date of purchase/delivery
–Guarantee period
–Stamp and signature of an authorised Bang & Olufsen dealer
Each Bang & Olufsen product purchased from an authorised Bang & Olufsen retailer carries a guarantee against defects in workmanship and materials. The guarantor is the authorised Bang & Olufsen retailer or otherwise the national Bang & Olufsen representative. The guarantee period is 36 months.
The guarantee covers the repair costs (i.e. spare parts and labour costs) for the product. The guarantee also covers accessories.
As Bang & Olufsen phone products only function in the country for which they were produced, the guarantee only applies to that country only. This is due to the variations in transmission standards and legal approvals from country to country.
The guarantee does not cover damage due to accidents, including damage by lightning, water, fire, transport, misuse or negligence. Bang & Olufsen is not responsible for any indirect loss or any consequential loss.
The guarantee does not cover transport costs or the replacement of batteries.
The guarantee is void if the product is repaired or modified other than by a person authorised by Bang & Olufsen, or if the serial number has been removed from the product.
