Bay Technical Associates RM356 manual Troubleshooting the Manager Interface

Reference Guide for the Model RM356 Modem Router

2.Verify that the IP address is supplied correctly in Menu 13 if the remote dial-in user is negotiating IP.

Check that the remote dial-in user is supplying a valid IP address and that the router is assigning a valid address from the IP pool.

3.Verify the user name and password for the remote dial-in user in Menu 14.

If you are still unable to determine the problem, refer to “ Using the Packet and Log Trace” on page 10-7.

Troubleshooting the Manager Interface

Refer to the following instructions if you cannot access the Manager interface by the serial port or by using the Telnet Protocol.

If you cannot access the Manager interface by the serial port:

1.Verify that the router is connected to the serial port of your terminal or computer using the included cable.

2.Check the configuration parameters of your terminal or communications program. The connection should be configured as follows:

–VT100 terminal emulation

–9600 baud rate (unless this setting has been changed previously in the router setup)

–No parity, 8 data bits, 1 stop bit

–No flow control

If you cannot access the Manager by using the Telnet Protocol, refer to “ Testing the LAN Path to Your Router,” on page 10-2.

Troubleshooting 10-5