Billion 800VGT Router
Chapter 5: Troubleshooting
If the router is not functioning properly, first check this chapter for simple troubleshooting before contacting the Help desk .
Problems starting up the router
Problem
Corrective Action
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None of the LEDs are | Check the connection between the power adapter and the router. If the | |
on when you turn on | error persists, you may have a hardware problem. In this case you should | |
the router. | contact technical support. | |
You | have forgotten | Try the default login and password, refer to Chapter 3. If this fails, you can |
your | router login | restore your router to its factory settings by holding the Reset button on the |
and/or password. | back of your router more than 6 seconds. | |
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Problems with the WAN Interface
Problem
Corrective Action
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Initialization of | the | Ensure that the telephone cable is connected properly from the ADSL port | |
PVC | connection | to the wall jack. The ADSL LED on the front panel of the router should be | |
(“linesync”) failed. |
| on. Check that your VPI, VCI, encapsulation type and type of multiplexing | |
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| settings are the same as those provided by your ISP. Reboot the router. If |
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| you still have problems, you may need to verify these settings with your |
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| ISP. |
Frequent | loss | of | Ensure that all other devices connected to the same telephone line as your |
ADSL | linesync | router (e.g. telephones, fax machines, analogue modems) have a line filter | |
(disconnections). |
| connected between them and the wall socket, and ensure that all line filters | |
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| are correctly installed and the right way around. Missing line filters or line |
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| filters installed the wrong way around can cause problems with your ADSL |
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| connection, including causing frequent disconnections. |
Problems with the LAN Interface
Problem
Corrective Action
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Can’t ping any PCs on |
| Check the Ethernet LEDs on the front panel. The LED should be on for a |
the LAN. |
| port that has a PC connected. If it is off, check the cables between your |
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| router and the PC. Make sure you have uninstalled any software firewall for |
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| troubleshooting. |
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| Verify that the IP address and the subnet mask are consistent between the |
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| router and the workstations. |
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Most problems can be solved by running the diagnostic utility and following the help screens as provided. Please refer to the “Running a diagnostic Test” section on page 21 of the Quick Start Guide booklet (printed or online format on the CD). The utility will diagnose your router’s connection status and if a problem is found it will propose a course of action to solve the problem.
