User Guide – BizTouch™ IP2
PBX BEHAVIOR
PBX mode fits best when calls are coming from repeat customers who wish to reach a specific person at an extension number. PBX mode works well for professional offices such as legal, medical, financial, engineering, etc.
∙Each person in the company has an extension. The calling party reaches that person by dialing his/her extension number, which in turn arrives at their phone as a Call Appearance.
∙Your phone is usually associated with your extension. Calls that ring at your phone are for you (Call Appearances), rather than in a pool to be answered by any available person.
∙Any user can monitor the status of other users with a Busy Lamp Field (BLF). They can also call the user directly using this same button (speed dial internal user).
∙Your company will typically answer all calls with an Auto Attendant, but may also route calls to users for live answering by using a system extension route.
∙In PBX mode, as in Key mode, you can define any of the programmable buttons to be line appearances, personal speed dials, or special functions such as redial, headset, or line flash.
Placing a Call
Unless configured otherwise, all outbound calls will require a 9 to be dialed to access an outside line.
You may place an outgoing call in several ways:
∙With the handset
∙Select the speakerphone button and, when you have a dial tone, dial the desired number.
∙Press one of your call appearance buttons. This will also place the phone into speakerphone mode and you can dial the desired number.
∙Lift the handset and dial the desired number using the keypad or using a preprogrammed speed dial.
Answering a Call
Unless configured otherwise, incoming calls to your phone will ring the audible indicator, flash the Bizfon visual indicator, and flash one of the call appearance keys.
An incoming call may be answered by:
∙Lifting the handset,
∙Pressing the Speakerphone button to put the phone in
∙Pressing the Call Appearance button that is flashing with the incoming call, or
∙by pressing the Headset button if configured, putting the phone in headset mode.
Answering a Call When You are on the Phone
A second or third call directed to your phone (Call Appearance) can be answered by:
∙Placing the first call on hold, and then pressing the call appearance for the second caller.
Ending a Call
∙If you’re using the handset, place it back on the hook.
∙If you’re using the speakerphone, press Speaker. Make sure the handset is on the hook.
∙If you’re using a headset, press Release.
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© 2004 InSciTek Micros ystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners
Revised: 31 January 2005 | Page 11 |
