Black & Decker CM1836R, CM 1836 Problem Solution, Authorized service center, Center for Servicing

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TROUBLE SHOOTING GUIDE

1.		PROBLEM			SOLUTION
		Mower doesnʼt run when bail handle			A. Check to make sure safety key has been installed and is fully seated and
		is activated.			that button on switch housing is being completely depressed.
					B. Release bail handle to turn mower off. Remove safety key, turn mower over
					and check that blade is free to turn. If not free, return to an authorized
					Black & Decker servicer. Blade should turn freely.
					C. Has battery been fully charged? Plug in charger and wait for green light to
					come on.
	2.	Motor stops while mowing.			A. Release bail handle to turn mower off. Remove safety key, turn mower over
					and check that blade is free to turn. If not free, return to an authorized
					Black & Decker servicer. Blade should turn freely.
					B. Raise cutting height of wheels to highest position and start mower.
					C. Has battery been fully charged? Plug in charger and wait for green light to
					come on.
					D. Avoid overloading the mower. Slow down the cutting pace by pushing
					mower slower or raise the cut height. Or both.
3.		Mower runs but cutting performance is unsatisfactory,			A. Has battery been fully charged? Plug in charger and wait for green light to
		or does not cut entire lawn.			come on.”
					B. Release bail handle to turn mower off. Remove safety key. Turn mower over
					and check:
					Blade for sharpness - Keep blade sharp.
					Deck and discharge chute for clogging.
					C. Wheel height adjustment may be set too low for grass condition. Raise
					cutting height.
4.		Mower is too hard to push.			A. Raise cutting height to reduce deck drag on grass. Check each wheel for
					free rotation.
5.		Mower is abnormally noisy and vibrates.			A. Release bail handle to turn mower off. Remove safety key. Turn mower on
					side and check blade to ensure it has not been bent or damaged. If blade is
					damaged, replace with a Black & Decker replacement blade. If the
					underside of the deck is damaged return mower to a Black & Decker
					Authorized service center.
					B. If there is no visible damage to the blade and the mower still vibrates:
					Release bail handle to turn mower off, remove safety key and remove
					blade. Rotate blade 180 degrees and retighten. If mower still vibrates,
					return the mower to an authorized Black & Decker service center.
6.		Battery charger LEDʼs not on.			A. Check plug connection.
					B. Replace charger.
7.		Battery charger LED does not flip to green.			A. Battery needs to be diagnosed. Take to authorized service center.
8.		Mower not picking up clippings with bag.			A. Remove mulch plate when bagging.
					B. Chute clogged. Release bail handle to turn mower off. Remove safety key.
					Clear chute of grass clippings.
					C. Too much cut grass. Raise cutting height of wheels to shorten length of the
					cut.
					D. Bag full. Empty bag more often.
	9.	When mulching there are clippings visible.			A. Too much cut grass. Raise cutting height of wheels to shorten length of the
					cut. Do not cut off more than 1/3 of total length.
					B. Check blade for sharpness. Always keep blade sharp.
	10.	Low or diminished run-time after many uses			A. Return to Black & Decker Authorized Service location - may need new
	NOTE				battery.
	Should the red light remain on after charging the battery for 24 hours on initial charge, the mower can still be used. The battery may need to be
	“conditioned” requiring a few battery charge and discharge cycles before the green indicator light comes on.
	THIS IS ONLY A GUIDE INTENDED TO ENABLE YOU TO PERFORM VISUAL CHECKS AND SIMPLE TESTS. SHOULD NONE OF THE
	SOLUTIONS PROVIDE SATISFACTION OR IMPROVE PERFORMANCE CALL 1-800-544-6986 (1-800-54-HOW-TO) TO SPEAK TO A
	CONSUMER SERVICE REPRESENTATIVE OR TAKE THIS MOWER TO THE CLOSEST AUTHORIZED BLACK & DECKER SERVICE
	CENTER FOR SERVICING.			Imported by
			Black & Decker (U.S.) Inc.,
			701 E. Joppa Rd.
			Towson, MD 21286 U.S.A.

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