Troubleshooting

Table 23

LED Indicators

 

 

 

 

Symptom

 

Explanation and Possible Solution

Power supply LED is off

The power supply is unplugged or is unable to recover from a

 

 

power interruption.

 

 

Make sure the power cable is attached and plugged in to the

 

 

power supply and the power outlet.

 

 

Check the status LED on the power supply on the rear of the

 

 

unit. If the LED is off, the power supply is not receiving power. If

 

 

the LED is red, the power supply requires a manual power

 

 

cycle. Unplug the power cord, wait 5 seconds, and then reapply

 

 

power. The LED is green during normal operation. If a manual

 

 

power cycle does not restore power, contact customer support.

 

 

 

Error State

Table 24

Error State Symptoms and Solutions

 

 

 

Symptom

 

Explanation and Possible Solutions

The Alarm LED is illuminated

The ETEP enters an error state when a boot test fails, the

 

 

operating temperature threshold is exceeded, signature errors are

 

 

detected on critical files pertaining to policies and keys. or a FIPS

 

 

test fails when the ETEP is in FIPS mode.

 

 

When the ETEP is in an error state the Alarm LED illuminates, and

 

 

the appliance discards all packets it receives. Depending on the

 

 

error, other notifications may be sent (traps, status messages to the

 

 

ETEMS or the terminal).

 

 

To recover from an error state when FIPS mode is disabled:

 

 

When the ETEP detects a corrupted policy, it enters an error

 

 

state and sends a critical error trap to the management station.

 

 

To recover, redeploy the policies and then reboot the ETEP.

 

 

For non-policy errors, reboot the appliance. If the operating

 

 

temperature threshold is exceeded, cycle the power to restart

 

 

the ETEP.

 

 

If a failure occurs during the boot process, refer to “Diagnostic

 

 

Code Display” on page 63 for additional troubleshooting

 

 

information.

 

 

If the actions listed above do not clear the error, contact

 

 

customer support.

 

 

To recover from an error state when the ETEP is in FIPS mode:

 

 

A FIPS test failure or signature error will cause the ETEP to

 

 

zeroize. To learn more about the zeroization process and

 

 

recovery from that state, see “Tamper Switch and Zeroization”

 

 

on page 58.

 

 

 

Temperature Threshold and Discarded Traffic

When the ETEP enters an alarm state due to a temperature failure, the Alarm indicator illuminates and the ETEP discards traffic. The ETEP remains in an error state until it is rebooted. However, once the temperature drops below the critical threshold, the alarm indicator turns off and the ETEP stops reporting an alarm state to ETEMS, even though the alarm state has not been cleared and the ETEP continues to discard traffic.

62

ETEP Installation Guide

Page 61
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Black Box EncrypTight Enforcement Point (ETEP) Installation Guide manual Error State Symptoms and Solutions

EncrypTight Enforcement Point (ETEP) Installation Guide specifications

The Black Box EncrypTight Enforcement Point (ETEP) is a robust solution designed to enhance data security by ensuring that sensitive information is securely transmitted and stored. This article provides a comprehensive installation guide that highlights the main features, technologies, and characteristics of ETEP.

The EncrypTight ETEP operates by providing a secure gateway between different networks. It employs advanced encryption algorithms to safeguard data from potential threats, ensuring that unauthorized access is thwarted. A core feature of the ETEP is its ability to support a range of encryption standards, including AES, RSA, and ECC, thus allowing organizations to choose the most suitable protocols for their specific needs.

One of the standout technologies integrated within the ETEP is its end-to-end encryption capability. This ensures that data remains encrypted during transmission from the sender to the receiver, making it virtually impossible for any third-party entities to decipher the information even if they manage to intercept it.

The ETEP also boasts a user-friendly interface that simplifies installation and configuration processes. Administrators can easily set up the system without requiring extensive technical knowledge. Furthermore, the system is designed to integrate seamlessly with existing IT infrastructure, ensuring minimal disruption during deployment.

Another critical characteristic of the ETEP is its scalability. As businesses grow and evolve, the ETEP can be easily adjusted to accommodate increased data traffic and changing security requirements. This flexibility makes it an ideal solution for organizations of all sizes, from small businesses to large enterprises.

Moreover, the ETEP employs state-of-the-art threat detection and response mechanisms. It continuously monitors network activity, identifying anomalies that may indicate potential security breaches. This proactive approach ensures that organizations can respond swiftly to threats, thereby minimizing potential damage.

The installation of the Black Box EncrypTight ETEP typically involves the following steps: first, assess the current network architecture; second, select the appropriate hardware and software components; third, configure encryption settings; and finally, conduct thorough testing to ensure the system is functioning as expected.

In conclusion, the Black Box EncrypTight Enforcement Point installation is a crucial step in bolstering an organization’s data security framework. With its advanced features, reliable technologies, and user-centric design, the ETEP stands out as an essential tool for businesses looking to safeguard their sensitive information against ever-evolving cybersecurity threats.