Chapter 6: Troubleshooting

6.2 USB-HID at the Basic Module

CPU module, rear view

CON module, rear view

Figure 6-2. USB-HID at the basic module.

Table 6-2. USB-HID at the basic module troubleshooting.

Diagnosis

Possible Reason

Measure

 

 

 

Keyboard LEDs Shift and Scroll are blinking

Keyboard in command mode

• Press <Esc> to leave command mode

 

 

 

 

 

• Check connection of USB cable to CPU; select another USB

CPU unit: LED 3 green or violet

No USB connection to CPU

port if necessary.

• Remove USB and power cable and restart CPU. Connect

 

 

 

 

power cable first.

 

 

 

 

 

• Check connection of USB cable to USB-HID device.

CON unit: LED 3 green or violet

Problems with USB connection

• Remove DVI and power cable and restart CON unit. Connect

 

 

 

 

power cable first.

 

 

 

 

No USB-HID device

• Connect USB-HID device.

USB device without function

 

 

USB-HID device is not supported

• Contact Black Box Technical Support at 724-746-5500 or

 

 

info@blackbox.com if necessary.

 

 

 

 

 

6.3 Serial Connection Upgrade Module

Table 6-3. Serial connection upgrade module troubleshooting.

Diagnosis

Possible Reason

Measure

 

 

 

 

Settings of the serial interface

• Check baud rate and general settings.

 

 

 

Serial device not operational

No serial connection to CPU

• Check connection via serial cable.

 

 

 

No serial connection to end device (for example,

• Connect serial end device and switch it on.

 

 

 

touchscreen, keyboard)

• Check connection via serial cable.

 

 

 

 

 

Touchscreen not operational

Hardware handshake

• Adjust serial interface to X-ON/X-OFF software handshake.

 

 

 

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724-746-5500 blackbox.com

ACX1MT

 

 

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Image 44
Black Box ACKMODH6R, ACXMODH4, ACXMODH2, ACXMODH-RMK, ACXMODHR USB-HID at the Basic Module, Serial Connection Upgrade Module

ACXMODH2, ACX1MT, ServSwitch DKM Modular Housings and TX/RX Interface Modules, ACKMOD21R, ACX1MR specifications

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