Bluetooth technology troubleshooting | Blackberry 3980228 guide

User Guide

Bluetooth technology

4.Click Options.

5.Change the Connect on Power Up field to No.

6.Press the Menu key.

7.Click Save.

Bluetooth technology troubleshooting

I cannot type a passkey on a Bluetooth enabled device

If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined.

On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.

My list of paired Bluetooth enabled devices does not appear

Try performing the following actions:

•Verify that Bluetooth® technology is turned on.

•Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.

Related topics

Bluetooth technology basics, 186

I cannot pair with a Bluetooth enabled device

Try performing the following actions:

•Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

•Allow the Bluetooth enabled device to discover your BlackBerry device. In the Bluetooth setup application, click Listen.

•Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On the Home screen, click the Options icon. Click Bluetooth. Highlight a Bluetooth enabled device. Press the Menu key. Click Device Properties. Change the Encryption field to Disabled. Press the Menu key. Click Save.

I cannot share contacts with a paired Bluetooth enabled device

Try performing the following actions:

•Verify that Bluetooth® technology is turned on.

•Verify that your BlackBerry® device is paired with the Bluetooth enabled device.

•Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.

•Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.

Related topics

Bluetooth technology basics, 186

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Blackberry 3980228 manual Bluetooth technology troubleshooting, Cannot type a passkey on a Bluetooth enabled device

Contents

User Guide SWD-454228-0604041553-001 Contents 105 125 169 202 226 265 Phone shortcuts ShortcutsBlackBerry basics shortcuts Message shortcuts Attachment shortcuts Browser shortcuts Camera and video camera shortcutsMedia shortcuts Calendar shortcuts Map shortcuts Typing shortcutsSearch shortcuts User Guide Phone Phone basics Make a call when the device is locked Dial using numbers or lettersSwitch applications during a call Place a call on hold About emergency calls About using a headsetEmergency calls Make an emergency call Change the default volume for calls VolumeAdjust the volume Improve sound quality during a call Voice mail Speed dial Check a status using a voice command Make a call using a voice commandDial an extension using a voice command Voice dialing Turn off voice prompts Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Set playback options for voice dialing About conference calls Conference callsImprove voice recognition of numbers Make a conference call Disconnect a contact from a conference call Call logsSpeak privately with a contact during a conference call Leave a conference call Change call log notes View call logs in a message listAdd notes to a call log Send a call log Turn on call waiting Call waitingCall forwarding About call forwarding Delete a call forwarding phone number Add a call forwarding phone numberChange a call forwarding phone number About call blocking Change the call blocking passwordCall blocking Block calls Turn on fixed dialing Fixed dialingAbout fixed dialing Add a contact to your fixed dialing list Change a contact in your fixed dialing list Set the default country code and area codeSmart dialing Delete a contact from your fixed dialing list About TTY support TTY supportSet options for dialing extensions Turn on TTY support Phone options Switch the active phone numberMultiple phone numbers About multiple phone numbers Turn off the prompt that appears before you delete items Hide or display your phone number when you make callsSort phone numbers or contacts on the Phone screen Stop ending calls when you insert your device in the holster Reset a call timer My phone number appears as Unknown in the phone application Phone troubleshootingCannot make or receive calls Cannot check my voice mail Cannot make a conference call Cannot make calls using a voice commandSome features are not available on my device Composing messages MessagesMessage basics Delete the disclaimer from an email message Sending messagesAdd a signature Create a link for a PIN Send a PIN message Send an SMS text message Forward a message Send an MMS messageReply to a message Resend a message Managing messages View messages in a specific folder Email messagesEmail message basics Delete a message Add, change, or delete an email message folder Delete the original text from a reply messageFile an email message Email message filters About email message filters Create an email message filter Options for email message filters Prioritize email message filters Turn on an email message filterChange an email message filter Check spelling automatically before sending email messages Email message optionsDelete an email message filter Set an out-of-office reply Stop loading pictures in Html email messages Request delivery or read confirmation for email messagesView email messages in plain text format Hide filed email messages Receive only the first section of long email messages Stop forwarding email messages to your device Find your PIN PIN messagesAbout PIN messages Send a PIN message About SMS text messages SMS text messagesSMS text message basics Find your SMS phone number View more of the history in SMS text messages Options for SMS text messagesTurn off AutoText for SMS text messages Store SMS text messages on your SIM card About cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel About MMS messages MMS messagesMMS message basics Find your MMS phone number Attach a contact or appointment to an MMS message MMS message attachmentsAttach a media file to an MMS message Add an appointment to your calendar from an MMS message Save a media file from an MMS message MMS message optionsAdd a contact to your contact list from an MMS message Request delivery or read notification for an MMS message Block MMS messages Stop receiving MMS messages when roamingMessage list options Set how long your device stores messages Change how a message list displays messages Use one message list or multiple message lists Hide the new or unopened message indicatorAbout multiple message lists Hide sent messages Block incoming messages Add a contact to your allowed sender list Reset a blocked message counter About signing and encrypting messages MIME-protected messagesMIME-protected message basics Sign or encrypt a message Add a certificate from a message Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from an attachment MIME-protected message status Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages View the certificate used to sign or encrypt a message Check the status of a certificate or certificate chain Encryption status indicatorsMIME-protected message options Change your signing or encryption certificate About message classifications Change the default signing and encryption optionChange the default message classification Change the size of S/MIME indicators in messages MIME-protected message troubleshooting Cannot open an attachment in an encrypted message Encrypt a PGP protected message with a pass phrase PGP protected messagesPGP protected message basics Attach a PGP key to a message Add a PGP key from a message Attachment indicators in PGP protected messagesDownload the PGP key used to sign or encrypt a message Add a PGP key from an attachment View the PGP key used to sign or encrypt a message Digital signature indicators for PGP protected messagesPGP protected message status PGP protected message options Change your signing and encryption key Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages PGP protected message troubleshooting Am not receiving messages Message troubleshootingCannot send messages Am not receiving SMS text messages Cannot file email messagesCannot send SMS text messages Html email messages do not appear correctly Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Some email message folders appear dimmed Cannot turn on cell broadcasting Cannot attach a file to an MMS message About attachments AttachmentsAttachment basics Open an attachment View properties for an attachment Stop downloading an attachmentOpen a link in an attachment Set font options for an attachment Spreadsheets View the table of contents in a documentDocuments View tracked changes in a document View a list of worksheets View the content of a cellSwitch worksheets Change the size of a column Media files Presentations Save a slide VCard contact attachmentsZoom in to or out from a slide About vCard contact attachments Question mark appears on a slide Attachment troubleshootingSkipped content bar appears in a document Pan a picture Camera and video cameraTake a picture Zoom in to or out from a picture Change the picture size Record a videoCamera and video camera options Set picture quality Change the location for storing pictures or videos Apply a color effect to pictures or videos Flash dims or turns off Camera and video camera troubleshootingCannot save pictures or videos Some pictures that I take are blurry About transferring media files MediaTransferring and downloading media files Send a media file Receive a media file using Bluetooth technologySave a song or video from a web Download a ring tone Play a media file Playing media files and recording voice notesDownload a Home screen background Play a song or video on a web Fast-forward or rewind a media file Amplify the volumePause a media file Play the next or previous song in a category Keep backlighting on when you play a video Improve sound quality for media files About playlists Managing media filesPlaylists Create a standard playlist Rename a playlist Create an automatic playlistRepeat a playlist Delete a playlist Rename a media file View properties for a media fileChange the amount of memory available for media files Move a media file View a picture Viewing picturesDelete a media file Use a picture as the Home screen background Zoom in to or out from a picture Change the number of seconds between slides in a slide showView pictures by name Pan a picture Managing pictures Delete a picture or picture folder Media card and mass storage mode optionsMove a picture About media cards About file encryption Format the device memory or a media cardView the amount of available memory Encrypt the files in the device memory and on a media card Turn off media card support Turn off mass storage modeTurn off the mass storage mode prompt Cannot open media files Media troubleshootingCannot play a song or video on a web My device does not recognize my media card Lock the device Browsing web pages BrowserBrowser basics Save a web page to a message list Move back or forward a webRefresh a web Stop loading a web Viewing, copying, and forwarding addresses About bookmarks for web pages Browser bookmarksViewing pictures and playing media files Add a bookmark for a web Delete a bookmark for a web Change a bookmark for a webSend a bookmark for a web Add a bookmark folder for web pages Rename a bookmark folder for web pages Web feedsFile a bookmark for a web Delete a bookmark folder for web pages Subscribe to a web feed View web feed contentListen to web feed content Mark a web feed title as opened or unopened File a web feed Change the default browser viewBrowser options Delete a web feed Change display options for web pages Change JavaScript optionsChange options for pictures and animation on web pages Clear a browser cache Change font options for web pagesSet the character encoding for all web pages Clear the browser history About browser configurationsSet the default browser configuration About Wtls Browser securityAbout TLS Manage browser security Add a trusted content server Wtls options Turn off browser push Browser pushAbout browser push Browser push options Browser shortcuts No browser is available on my device Browser troubleshootingCannot set up automatic synchronization for bookmarks Date, time, and alarm Set the date and time Change the clock face Turn on bedside clock modeSet options for bedside clock mode Display a second time zone Change alarm notification options Turn on the alarmSilence the alarm Use the stopwatch Date, time, and alarm troubleshooting Set the timerChange timer notification options Time on my device is incorrect Contact basics Personal organizerContacts Change a contact Add a pause or a wait to a phone numberView a contact Delete a contact Assign a ring tone to a contact Customizing contactsAbout custom ring tones Add a caller ID picture for a contact About mailing lists Mailing listsDelete the caller ID picture for a contact Create a mailing list Multiple contact lists Change the display options for contacts Contact list optionsSort contacts or tasks Turn off the prompt that appears before you delete items Calendar basics Contact troubleshootingCalendar Recurrence fields Schedule an appointment quickly in Day viewSchedule a meeting Delete an appointment, meeting, or alarm Schedule an alarmOpen an appointment, meeting, or alarm Switch days in Day view Respond to a meeting invitation View your calendar when responding to a meetingMeetings Send an email message to all meeting participants Check availability of meeting participantsChange the list of participants for a meeting Contact a meeting participant Create a conference call meeting from your device Conference call meetingsAbout conference calls Create a conference call meeting from your computer Calendar options Change the default calendar viewChange the default reminder time for calendar entries Enter a conference call meeting View tasks in a calendar Change the start and end time for daysChange the snooze time for reminders Change the first day of the week Hide free time in Agenda view Change how long your device stores calendar entries Multiple calendars Change the default calendar Calendar shortcuts Task basics Calendar troubleshootingTasks Hide completed tasks Change a taskChange the status of a task Send a task or memo Task list options Delete a task View the number of tasks or memos stored on your device MemosMemo basics Create a memo Memo list options Delete a memo Create a category for contacts, tasks, or memos CategoriesAbout categories Categorize a contact, task, or memo Calculator Notification profiles Notification basics Prevent notification during calls Change a notification profileDelete a notification profile Silence your device LED notification Turn off Bluetooth connection notificationLED notification About custom notification Turn on wireless coverage notificationCustom notification Delete a notification profile exception Change the order of notification profile exceptionsChange a notification profile exception Assign a ring tone to a contact Notification profile troubleshootingAbout custom ring tones My device is vibrating more times than expected Typing Typing basics Set the cursor speed Cancel a text selectionSet the default currency symbol Turn on key tones Change the typing input language Switch typing input methodsTyping input methods Arabic and Russian typing input methods Check spelling Spelling checkerKorean typing input method Check spelling automatically before sending email messages Correct spelling while you typeCorrect spelling quickly while you type Change options for checking spelling Delete a word from the custom dictionary Custom dictionaryChange a word in the custom dictionary About the custom dictionary Stop adding items to the custom dictionary automatically Create an AutoText entry AutoTextAbout AutoText Turn off AutoText for SMS text messages Undo an AutoText change Change an AutoText entryDelete an AutoText entry Typing troubleshooting Cannot check spelling Language Change the voice dialing language Switch typing input methodsChange the input options for SureType technology Change the display options for contacts Change the shortcut for switching typing input languagesTurn off the shortcut for switching typing input languages Language troubleshooting Some characters do not appear correctly on my device Display options Display and keyboardBacklighting About organizing applications Set owner informationChange the display font Add an application folder Hide an application icon Change an application folderMove an application icon Delete an application folder Assign an application to a Convenience key Keyboard optionsTurn off trackball sounds Themes Accessibility options Display troubleshooting Assign a different application to the key 175 Search for messages SearchMessages, attachments, and web pages Search criteria Manage message search results Search for messages by contact or subject Delete a saved search View a list of saved searchesChange a saved search Search for contacts in your organizations address book Organizer dataSearch for organizer data Manage contact lookup results Search shortcuts Synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network About synchronization Synchronize organizer data over the wireless network About synchronization conflicts Manage data synchronization conflicts Prerequisites Restoring data over the wireless networkManage email reconciliation conflicts About backing up and restoring device data Synchronization troubleshooting Delete all device data Delete email messages over the wireless network Bluetooth technology Bluetooth technology basics Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kit Delete a paired Bluetooth enabled device Bluetooth technology optionsRename a paired Bluetooth enabled device Make your BlackBerry device discoverable Change the pairing name for your BlackBerry deviceRestrict outgoing calls Bluetooth profiles Turn off the prompt that appears when connecting or pairingTurn off a Bluetooth profile Turn off automatic reconnection to Bluetooth enabled devices My list of paired Bluetooth enabled devices does not appear Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device Cannot pair with a Bluetooth enabled device Get your GPS location GPS technologyAbout GPS technology Turn off location aiding GPS technology troubleshooting Cannot use GPS technology Maps Map basics Track your movement View a list of points of interest near a locationView points of interest on a map Show or hide a layer on a map Navigation Maps bookmarks Add a bookmark folder for locations or routes Change a bookmark for a location or routeDelete a bookmark for a location or route File a bookmark for a location or route Clear the map cache Map optionsSet the GPS receiver that you use to track your movement View status information at the top of a map Hide the tracking information at the bottom of a map Keep backlighting on when you track your movementView north at the top of a map Geotag pictures that you take Diagonal lines appear on a map Maps troubleshootingView a geotagged picture on a map Add a contact Turn on invitation passwordsBlackBerry Messenger Respond to an invitation Groups Conversations Send a voice note to a contact Add an emoticonSend a file to a contact Send a vCard contact attachment Copy a conversation Start a conferenceView conference participants Clear a conversation Availability Show when you are listening to an audio file Receive notification when a contact becomes available Add an application Switch applicationsApplications View properties for an application View the size of an application database About updating the BlackBerry Device Software Update the BlackBerry Device Software Application troubleshooting Cannot add applications Turn off a wireless connection Wireless network coverageFind information about wireless coverage indicators About wireless coverage indicators Turn on wireless coverage notification About the preferred wireless network list Change the order of preferred wireless networks Turn off data service About roaming Switch wireless networks manuallyVerify the status of network connections and services Connect to a Wi-Fi network Wi-Fi connection settingsAbout connecting to a Wi-Fi network About Wi-Fi profiles Change the order of Wi-Fi profiles Imsi Delete a Wi-Fi profile Switch Wi-Fi networks manuallyPrevent your device from connecting to a Wi-Fi network Install a root certificate on your computer Wi-Fi profile connection options Advanced Wi-Fi connection settingsChange a Wi-Fi profile Wi-Fi profile security options About connecting to a Wi-Fi network for UMA UMA connection settingsWi-Fi profile IP and DNS options Change your preferred network type Cannot connect to a Wi-Fi network Wireless network coverage troubleshootingCannot connect to a wireless network Cannot synchronize a certificate Power, battery, and memory Best practice Optimizing your device performance Format the device memory or a media cardView the amount of available memory 228 Add a contact to your SIM card SIM cardAbout the SIM card phone book Copy contacts from your SIM card to your contact list Store SMS text messages on your SIM card Change a SIM card contactDelete a SIM card contact Change the SIM card PIN code About SIM card securityProtect your SIM card with a PIN code Change the display name for a phone number Security Security basics About the password keeper Password keeperSet a limit for device password attempts Add a password to the password keeper Change a password in the password keeper Set criteria for randomly generated passwordsView a password in the password keeper Hide passwords in the password keeper Copy a password Delete a password from the password keeperChange the password keeper password Prevent password copying About content protection Encryption About encryption keys Set content protection strengthProtect your device data Generate an encryption key About memory cleaning Memory cleaningAbout content compression Turn on memory cleaning Download a certificate from an Ldap certificate server CertificatesCertificate basics View properties for a certificate Certificate properties Delete a certificate View one type of certificate in the certificate listSend a certificate View the certificate chain for a certificate Change the trust status of a certificate Certificate status indicatorsCertificate status Revoke a certificate Change the display name for a certificate Certificate optionsCertificate revocation reasons Add an email address to a certificate PGP keys Certificate shortcuts View properties for a PGP key Download an updated PGP key from an Ldap certificate serverDownload a personal PGP key from the PGP Universal Server PGP key properties Clear the PGP data cache Send a PGP keyDelete a PGP key Change the trust status of a PGP key PGP key status PGP key status indicatorsCheck the revocation status of a PGP key Revoke a PGP key PGP key revocation reasons PGP key options Change the display name for a PGP key PGP key shortcuts Change connection information for a certificate server Certificate serversAdd a certificate server Connection options for Ldap certificate servers Send connection information for a certificate server Key storesConnection options for Ocsp and CRL servers Delete a certificate server Change when your device deletes the key store password Change the key store passwordSynchronize the key store password with the device password Turn off automatic backup of key store data Change the refresh rate for certificate revocation lists Turn on two-factor authentication About using a smart card with your deviceAbout two-factor authentication Smart cards Import a certificate from a smart card About smart password entryTurn off smart password entry Use a certificate to authenticate your smart card Switch smart password filtersPrerequisites Using authentication certificates About software tokens Software tokensTurn off notification for smart card connections Change the PIN for a software token on your device About VPN profiles VPN settingsChange the user name and password for a VPN profile Prerequisites Logging in to a VPN Third-party application control About security self-testsVerify security software Change the software token for a VPN profile Set permissions for a third-party application Reset connection permissions for third-party applicationsTurn on safe mode Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Cannot download a certificate Security troubleshootingCannot unlock my device using my smart card About service books Service books and diagnostic reportsService books Accept a service book Diagnostic reports Cannot run or submit a diagnostic report Wi-Fi diagnostic reportsSet a default recipient for diagnostic reports Include advanced data in Wi-Fi diagnostic reports About Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Set a default recipient for Wi-Fi diagnostic reports Click Save 269 BrickBreaker capsules BrickBreakerAbout BrickBreaker Play BrickBreaker Adjust the volumeBrickBreaker scoring Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site Glossary ADN EAP-SIM MMS SHA WML Legal notice 278 User Guide User Guide