Blackberry 3980228 manual About Wi-Fi diagnostic reports, Submit a Wi-Fi diagnostic report

User Guide Service books and diagnostic reports

About Wi-Fi diagnostic reports

Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device. If you cannot connect to a Wi- Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a Wi-Fi diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.

Submit a Wi-Fi diagnostic report

1.On the Home screen, click the Options icon.

2.Click Wi-Fi Connections.

3.Press the Menu key.

4.Click Wi-Fi Tools.

5.Click Wi-Fi Diagnostics.

6.Press the Menu key.

7.Click Email Report or PIN Report.

Include advanced data in Wi-Fi diagnostic reports

1.On the Home screen, click the Options icon.

2.Click Wi-Fi Connections.

3.Press the Menu key.

4.Click Wi-Fi Tools.

5.Click Wi-Fi Diagnostics.

6.Press the Menu key.

7.Click Options.

8.Change the Display Mode field to Advanced.

9.Press the Menu key.

10.Click Save.

Set a default recipient for Wi-Fi diagnostic reports

If you set a default recipient, each time that you submit a Wi-Fi® diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.

1.On the Home screen, click the Options icon.

2.Click Wi-Fi Connections.

3.Press the Menu key.

4.Click Wi-Fi Tools.

5.Click Wi-Fi Diagnostics.

6.Press the Menu key.

7.Click Options.

8.Type the contact information.

9.Press the Menu key.

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