Service books and diagnostic reports

User Guide

Service books

About service books

Service books determine which services are available on your BlackBerry® device.

Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry® Desktop Manager.

Accept a service book

1.On the Home screen, click the Options icon.

2.Click Advanced Options.

3.Click Service Book.

4.Highlight the new service book.

5.Press the Menu key.

6.Click Accept.

Delete a service book

1.On the Home screen, click the Options icon.

2.Click Advanced Options.

3.Click Service Book.

4.Highlight a service book.

5.Press the Menu key.

6.Click Delete.

To restore a service book, press the Menu key. Click Undelete.

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Blackberry 3980228 Service books and diagnostic reports, About service books, Accept a service book, Delete a service book

Contents

User Guide SWD-454228-0604041553-001 Contents 105 125 169 202 226 265 Message shortcuts ShortcutsBlackBerry basics shortcuts Phone shortcuts Attachment shortcuts Camera and video camera shortcuts Media shortcutsBrowser shortcuts Calendar shortcuts Typing shortcuts Search shortcutsMap shortcuts User Guide Phone basics Phone Place a call on hold Dial using numbers or lettersSwitch applications during a call Make a call when the device is locked Make an emergency call About using a headsetEmergency calls About emergency calls Improve sound quality during a call VolumeAdjust the volume Change the default volume for calls Speed dial Voice mail Voice dialing Make a call using a voice commandDial an extension using a voice command Check a status using a voice command Set playback options for voice dialing Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Turn off voice prompts Make a conference call Conference callsImprove voice recognition of numbers About conference calls Leave a conference call Call logsSpeak privately with a contact during a conference call Disconnect a contact from a conference call Send a call log View call logs in a message listAdd notes to a call log Change call log notes About call forwarding Call waitingCall forwarding Turn on call waiting Add a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number Block calls Change the call blocking passwordCall blocking About call blocking Add a contact to your fixed dialing list Fixed dialingAbout fixed dialing Turn on fixed dialing Delete a contact from your fixed dialing list Set the default country code and area codeSmart dialing Change a contact in your fixed dialing list Turn on TTY support TTY supportSet options for dialing extensions About TTY support About multiple phone numbers Switch the active phone numberMultiple phone numbers Phone options Hide or display your phone number when you make calls Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Reset a call timer Stop ending calls when you insert your device in the holster Cannot check my voice mail Phone troubleshootingCannot make or receive calls My phone number appears as Unknown in the phone application Cannot make calls using a voice command Some features are not available on my deviceCannot make a conference call Messages Message basicsComposing messages Create a link for a PIN Sending messagesAdd a signature Delete the disclaimer from an email message Send an SMS text message Send a PIN message Resend a message Send an MMS messageReply to a message Forward a message Managing messages Delete a message Email messagesEmail message basics View messages in a specific folder Delete the original text from a reply message File an email messageAdd, change, or delete an email message folder About email message filters Email message filters Options for email message filters Create an email message filter Turn on an email message filter Change an email message filterPrioritize email message filters Set an out-of-office reply Email message optionsDelete an email message filter Check spelling automatically before sending email messages Hide filed email messages Request delivery or read confirmation for email messagesView email messages in plain text format Stop loading pictures in Html email messages Stop forwarding email messages to your device Receive only the first section of long email messages Send a PIN message PIN messagesAbout PIN messages Find your PIN Find your SMS phone number SMS text messagesSMS text message basics About SMS text messages Store SMS text messages on your SIM card Options for SMS text messagesTurn off AutoText for SMS text messages View more of the history in SMS text messages Turn on cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting About cell broadcasting Rename a cell broadcast channel Stop receiving messages from a cell broadcast channel Find your MMS phone number MMS messagesMMS message basics About MMS messages Add an appointment to your calendar from an MMS message MMS message attachmentsAttach a media file to an MMS message Attach a contact or appointment to an MMS message Request delivery or read notification for an MMS message MMS message optionsAdd a contact to your contact list from an MMS message Save a media file from an MMS message Stop receiving MMS messages when roaming Message list optionsBlock MMS messages Change how a message list displays messages Set how long your device stores messages Hide sent messages Hide the new or unopened message indicatorAbout multiple message lists Use one message list or multiple message lists Add a contact to your allowed sender list Block incoming messages Reset a blocked message counter Sign or encrypt a message MIME-protected messagesMIME-protected message basics About signing and encrypting messages Add a certificate from an attachment Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from a message View the certificate used to sign or encrypt a message Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages MIME-protected message status Change your signing or encryption certificate Encryption status indicatorsMIME-protected message options Check the status of a certificate or certificate chain Change the default signing and encryption option Change the default message classificationAbout message classifications Change the size of S/MIME indicators in messages Cannot open an attachment in an encrypted message MIME-protected message troubleshooting Attach a PGP key to a message PGP protected messagesPGP protected message basics Encrypt a PGP protected message with a pass phrase Add a PGP key from an attachment Attachment indicators in PGP protected messagesDownload the PGP key used to sign or encrypt a message Add a PGP key from a message Digital signature indicators for PGP protected messages PGP protected message statusView the PGP key used to sign or encrypt a message Change your signing and encryption key PGP protected message options Change the encryption algorithms for PGP protected messages Change the size of PGP indicators in messages PGP protected message troubleshooting Message troubleshooting Cannot send messagesAm not receiving messages Cannot file email messages Cannot send SMS text messagesAm not receiving SMS text messages Some email message folders appear dimmed Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Html email messages do not appear correctly Cannot attach a file to an MMS message Cannot turn on cell broadcasting Open an attachment AttachmentsAttachment basics About attachments Set font options for an attachment Stop downloading an attachmentOpen a link in an attachment View properties for an attachment View tracked changes in a document View the table of contents in a documentDocuments Spreadsheets Change the size of a column View the content of a cellSwitch worksheets View a list of worksheets Presentations Media files About vCard contact attachments VCard contact attachmentsZoom in to or out from a slide Save a slide Attachment troubleshooting Skipped content bar appears in a documentQuestion mark appears on a slide Zoom in to or out from a picture Camera and video cameraTake a picture Pan a picture Set picture quality Record a videoCamera and video camera options Change the picture size Apply a color effect to pictures or videos Change the location for storing pictures or videos Some pictures that I take are blurry Camera and video camera troubleshootingCannot save pictures or videos Flash dims or turns off Media Transferring and downloading media filesAbout transferring media files Download a ring tone Receive a media file using Bluetooth technologySave a song or video from a web Send a media file Play a song or video on a web Playing media files and recording voice notesDownload a Home screen background Play a media file Play the next or previous song in a category Amplify the volumePause a media file Fast-forward or rewind a media file Improve sound quality for media files Keep backlighting on when you play a video Create a standard playlist Managing media filesPlaylists About playlists Delete a playlist Create an automatic playlistRepeat a playlist Rename a playlist Move a media file View properties for a media fileChange the amount of memory available for media files Rename a media file Use a picture as the Home screen background Viewing picturesDelete a media file View a picture Pan a picture Change the number of seconds between slides in a slide showView pictures by name Zoom in to or out from a picture Managing pictures About media cards Media card and mass storage mode optionsMove a picture Delete a picture or picture folder Encrypt the files in the device memory and on a media card Format the device memory or a media cardView the amount of available memory About file encryption Turn off mass storage mode Turn off the mass storage mode promptTurn off media card support My device does not recognize my media card Media troubleshootingCannot play a song or video on a web Cannot open media files Lock the device Browser Browser basicsBrowsing web pages Stop loading a web Move back or forward a webRefresh a web Save a web page to a message list Viewing, copying, and forwarding addresses Add a bookmark for a web Browser bookmarksViewing pictures and playing media files About bookmarks for web pages Add a bookmark folder for web pages Change a bookmark for a webSend a bookmark for a web Delete a bookmark for a web Delete a bookmark folder for web pages Web feedsFile a bookmark for a web Rename a bookmark folder for web pages Mark a web feed title as opened or unopened View web feed contentListen to web feed content Subscribe to a web feed Delete a web feed Change the default browser viewBrowser options File a web feed Change JavaScript options Change options for pictures and animation on web pagesChange display options for web pages Change font options for web pages Set the character encoding for all web pagesClear a browser cache About browser configurations Set the default browser configurationClear the browser history Manage browser security Browser securityAbout TLS About Wtls Wtls options Add a trusted content server Browser push options Browser pushAbout browser push Turn off browser push Browser shortcuts Browser troubleshooting Cannot set up automatic synchronization for bookmarksNo browser is available on my device Set the date and time Date, time, and alarm Display a second time zone Turn on bedside clock modeSet options for bedside clock mode Change the clock face Use the stopwatch Turn on the alarmSilence the alarm Change alarm notification options Time on my device is incorrect Set the timerChange timer notification options Date, time, and alarm troubleshooting Personal organizer ContactsContact basics Delete a contact Add a pause or a wait to a phone numberView a contact Change a contact Add a caller ID picture for a contact Customizing contactsAbout custom ring tones Assign a ring tone to a contact Create a mailing list Mailing listsDelete the caller ID picture for a contact About mailing lists Multiple contact lists Turn off the prompt that appears before you delete items Contact list optionsSort contacts or tasks Change the display options for contacts Contact troubleshooting CalendarCalendar basics Schedule an appointment quickly in Day view Schedule a meetingRecurrence fields Switch days in Day view Schedule an alarmOpen an appointment, meeting, or alarm Delete an appointment, meeting, or alarm View your calendar when responding to a meeting MeetingsRespond to a meeting invitation Contact a meeting participant Check availability of meeting participantsChange the list of participants for a meeting Send an email message to all meeting participants Create a conference call meeting from your computer Conference call meetingsAbout conference calls Create a conference call meeting from your device Enter a conference call meeting Change the default calendar viewChange the default reminder time for calendar entries Calendar options Change the first day of the week Change the start and end time for daysChange the snooze time for reminders View tasks in a calendar Change how long your device stores calendar entries Hide free time in Agenda view Multiple calendars Calendar shortcuts Change the default calendar Calendar troubleshooting TasksTask basics Send a task or memo Change a taskChange the status of a task Hide completed tasks Delete a task Task list options Create a memo MemosMemo basics View the number of tasks or memos stored on your device Delete a memo Memo list options Categorize a contact, task, or memo CategoriesAbout categories Create a category for contacts, tasks, or memos Calculator Notification basics Notification profiles Silence your device Change a notification profileDelete a notification profile Prevent notification during calls Turn off Bluetooth connection notification LED notificationLED notification Turn on wireless coverage notification Custom notificationAbout custom notification Change the order of notification profile exceptions Change a notification profile exceptionDelete a notification profile exception My device is vibrating more times than expected Notification profile troubleshootingAbout custom ring tones Assign a ring tone to a contact Typing basics Typing Turn on key tones Cancel a text selectionSet the default currency symbol Set the cursor speed Arabic and Russian typing input methods Switch typing input methodsTyping input methods Change the typing input language Spelling checker Korean typing input methodCheck spelling Change options for checking spelling Correct spelling while you typeCorrect spelling quickly while you type Check spelling automatically before sending email messages About the custom dictionary Custom dictionaryChange a word in the custom dictionary Delete a word from the custom dictionary Stop adding items to the custom dictionary automatically Turn off AutoText for SMS text messages AutoTextAbout AutoText Create an AutoText entry Change an AutoText entry Delete an AutoText entryUndo an AutoText change Cannot check spelling Typing troubleshooting Language Switch typing input methods Change the input options for SureType technologyChange the voice dialing language Change the shortcut for switching typing input languages Turn off the shortcut for switching typing input languagesChange the display options for contacts Some characters do not appear correctly on my device Language troubleshooting Display and keyboard BacklightingDisplay options Add an application folder Set owner informationChange the display font About organizing applications Delete an application folder Change an application folderMove an application icon Hide an application icon Keyboard options Turn off trackball soundsAssign an application to a Convenience key Themes Display troubleshooting Accessibility options Assign a different application to the key 175 Search criteria SearchMessages, attachments, and web pages Search for messages Search for messages by contact or subject Manage message search results View a list of saved searches Change a saved searchDelete a saved search Manage contact lookup results Organizer dataSearch for organizer data Search for contacts in your organizations address book Search shortcuts About synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network Synchronization About synchronization conflicts Synchronize organizer data over the wireless network About backing up and restoring device data Prerequisites Restoring data over the wireless networkManage email reconciliation conflicts Manage data synchronization conflicts Delete all device data Synchronization troubleshooting Delete email messages over the wireless network Bluetooth technology basics Bluetooth technology Share contacts with a paired Bluetooth enabled car kit Switch to a paired Bluetooth enabled device during a call Bluetooth technology options Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Change the pairing name for your BlackBerry device Restrict outgoing callsMake your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profileBluetooth profiles Turn off automatic reconnection to Bluetooth enabled devices Cannot pair with a Bluetooth enabled device Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear Turn off location aiding GPS technologyAbout GPS technology Get your GPS location Cannot use GPS technology GPS technology troubleshooting Map basics Maps Show or hide a layer on a map View a list of points of interest near a locationView points of interest on a map Track your movement Maps bookmarks Navigation File a bookmark for a location or route Change a bookmark for a location or routeDelete a bookmark for a location or route Add a bookmark folder for locations or routes View status information at the top of a map Map optionsSet the GPS receiver that you use to track your movement Clear the map cache Geotag pictures that you take Keep backlighting on when you track your movementView north at the top of a map Hide the tracking information at the bottom of a map Maps troubleshooting View a geotagged picture on a mapDiagonal lines appear on a map Respond to an invitation Turn on invitation passwordsBlackBerry Messenger Add a contact Groups Conversations Send a vCard contact attachment Add an emoticonSend a file to a contact Send a voice note to a contact Clear a conversation Start a conferenceView conference participants Copy a conversation Availability Receive notification when a contact becomes available Show when you are listening to an audio file View properties for an application Switch applicationsApplications Add an application About updating the BlackBerry Device Software View the size of an application database Update the BlackBerry Device Software Cannot add applications Application troubleshooting About wireless coverage indicators Wireless network coverageFind information about wireless coverage indicators Turn off a wireless connection Turn on wireless coverage notification Change the order of preferred wireless networks About the preferred wireless network list Turn off data service Switch wireless networks manually Verify the status of network connections and servicesAbout roaming About Wi-Fi profiles Wi-Fi connection settingsAbout connecting to a Wi-Fi network Connect to a Wi-Fi network Imsi Change the order of Wi-Fi profiles Install a root certificate on your computer Switch Wi-Fi networks manuallyPrevent your device from connecting to a Wi-Fi network Delete a Wi-Fi profile Advanced Wi-Fi connection settings Change a Wi-Fi profileWi-Fi profile connection options Wi-Fi profile security options Change your preferred network type UMA connection settingsWi-Fi profile IP and DNS options About connecting to a Wi-Fi network for UMA Wireless network coverage troubleshooting Cannot connect to a wireless networkCannot connect to a Wi-Fi network Cannot synchronize a certificate Power, battery, and memory Format the device memory or a media card View the amount of available memoryBest practice Optimizing your device performance 228 Copy contacts from your SIM card to your contact list SIM cardAbout the SIM card phone book Add a contact to your SIM card Change a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card Change the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN code Security basics Security Add a password to the password keeper Password keeperSet a limit for device password attempts About the password keeper Hide passwords in the password keeper Set criteria for randomly generated passwordsView a password in the password keeper Change a password in the password keeper Prevent password copying Delete a password from the password keeperChange the password keeper password Copy a password Encryption About content protection Generate an encryption key Set content protection strengthProtect your device data About encryption keys Turn on memory cleaning Memory cleaningAbout content compression About memory cleaning Certificates Certificate basicsDownload a certificate from an Ldap certificate server Certificate properties View properties for a certificate View the certificate chain for a certificate View one type of certificate in the certificate listSend a certificate Delete a certificate Revoke a certificate Certificate status indicatorsCertificate status Change the trust status of a certificate Certificate options Certificate revocation reasonsChange the display name for a certificate Add an email address to a certificate Certificate shortcuts PGP keys PGP key properties Download an updated PGP key from an Ldap certificate serverDownload a personal PGP key from the PGP Universal Server View properties for a PGP key Send a PGP key Delete a PGP keyClear the PGP data cache Revoke a PGP key PGP key status PGP key status indicatorsCheck the revocation status of a PGP key Change the trust status of a PGP key PGP key options Change the display name for a PGP key PGP key revocation reasons PGP key shortcuts Connection options for Ldap certificate servers Certificate serversAdd a certificate server Change connection information for a certificate server Delete a certificate server Key storesConnection options for Ocsp and CRL servers Send connection information for a certificate server Change the key store password Synchronize the key store password with the device passwordChange when your device deletes the key store password Change the refresh rate for certificate revocation lists Turn off automatic backup of key store data Smart cards About using a smart card with your deviceAbout two-factor authentication Turn on two-factor authentication About smart password entry Turn off smart password entryImport a certificate from a smart card Switch smart password filters Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card Change the PIN for a software token on your device Software tokensTurn off notification for smart card connections About software tokens Prerequisites Logging in to a VPN VPN settingsChange the user name and password for a VPN profile About VPN profiles Change the software token for a VPN profile About security self-testsVerify security software Third-party application control Reset connection permissions for third-party applications Turn on safe modeSet permissions for a third-party application Interaction permissions for third-party applications Connection permissions for third-party applications Data permissions for third-party applications Security troubleshooting Cannot unlock my device using my smart cardCannot download a certificate Accept a service book Service books and diagnostic reportsService books About service books Diagnostic reports Wi-Fi diagnostic reports Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report Set a default recipient for Wi-Fi diagnostic reports About Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Include advanced data in Wi-Fi diagnostic reports Click Save 269 BrickBreaker About BrickBreakerBrickBreaker capsules Set the paddle speed Adjust the volumeBrickBreaker scoring Play BrickBreaker Check the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web site ADN Glossary EAP-SIM MMS SHA WML 278 Legal notice User Guide User Guide

Blackberry 3980228 manual Service books and diagnostic reports, About service books

Models: 3980228