Application troubleshooting

User Guide

Applications

I cannot add applications

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your device has enough memory to add the application.

My device does not have enough available memory to update the BlackBerry Device Software

Delete display languages or third-party applications that you do not use.

212

Page 214

Image 214

Blackberry 3980228 manual Application troubleshooting, Cannot add applications

Contents

User Guide SWD-454228-0604041553-001 Contents 105 125 169 202 226 265 Phone shortcuts ShortcutsBlackBerry basics shortcuts Message shortcuts Attachment shortcuts Media shortcuts Camera and video camera shortcutsBrowser shortcuts Calendar shortcuts Search shortcuts Typing shortcutsMap shortcuts User Guide Phone Phone basics Make a call when the device is locked Dial using numbers or lettersSwitch applications during a call Place a call on hold About emergency calls About using a headsetEmergency calls Make an emergency call Change the default volume for calls VolumeAdjust the volume Improve sound quality during a call Voice mail Speed dial Check a status using a voice command Make a call using a voice commandDial an extension using a voice command Voice dialing Turn off voice prompts Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Set playback options for voice dialing About conference calls Conference callsImprove voice recognition of numbers Make a conference call Disconnect a contact from a conference call Call logsSpeak privately with a contact during a conference call Leave a conference call Change call log notes View call logs in a message listAdd notes to a call log Send a call log Turn on call waiting Call waitingCall forwarding About call forwarding Change a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number About call blocking Change the call blocking passwordCall blocking Block calls Turn on fixed dialing Fixed dialingAbout fixed dialing Add a contact to your fixed dialing list Change a contact in your fixed dialing list Set the default country code and area codeSmart dialing Delete a contact from your fixed dialing list About TTY support TTY supportSet options for dialing extensions Turn on TTY support Phone options Switch the active phone numberMultiple phone numbers About multiple phone numbers Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Stop ending calls when you insert your device in the holster Reset a call timer My phone number appears as Unknown in the phone application Phone troubleshootingCannot make or receive calls Cannot check my voice mail Some features are not available on my device Cannot make calls using a voice commandCannot make a conference call Message basics MessagesComposing messages Delete the disclaimer from an email message Sending messagesAdd a signature Create a link for a PIN Send a PIN message Send an SMS text message Forward a message Send an MMS messageReply to a message Resend a message Managing messages View messages in a specific folder Email messagesEmail message basics Delete a message File an email message Delete the original text from a reply messageAdd, change, or delete an email message folder Email message filters About email message filters Create an email message filter Options for email message filters Change an email message filter Turn on an email message filterPrioritize email message filters Check spelling automatically before sending email messages Email message optionsDelete an email message filter Set an out-of-office reply Stop loading pictures in Html email messages Request delivery or read confirmation for email messagesView email messages in plain text format Hide filed email messages Receive only the first section of long email messages Stop forwarding email messages to your device Find your PIN PIN messagesAbout PIN messages Send a PIN message About SMS text messages SMS text messagesSMS text message basics Find your SMS phone number View more of the history in SMS text messages Options for SMS text messagesTurn off AutoText for SMS text messages Store SMS text messages on your SIM card About cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel About MMS messages MMS messagesMMS message basics Find your MMS phone number Attach a contact or appointment to an MMS message MMS message attachmentsAttach a media file to an MMS message Add an appointment to your calendar from an MMS message Save a media file from an MMS message MMS message optionsAdd a contact to your contact list from an MMS message Request delivery or read notification for an MMS message Message list options Stop receiving MMS messages when roamingBlock MMS messages Set how long your device stores messages Change how a message list displays messages Use one message list or multiple message lists Hide the new or unopened message indicatorAbout multiple message lists Hide sent messages Block incoming messages Add a contact to your allowed sender list Reset a blocked message counter About signing and encrypting messages MIME-protected messagesMIME-protected message basics Sign or encrypt a message Add a certificate from a message Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from an attachment MIME-protected message status Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages View the certificate used to sign or encrypt a message Check the status of a certificate or certificate chain Encryption status indicatorsMIME-protected message options Change your signing or encryption certificate Change the default message classification Change the default signing and encryption optionAbout message classifications Change the size of S/MIME indicators in messages MIME-protected message troubleshooting Cannot open an attachment in an encrypted message Encrypt a PGP protected message with a pass phrase PGP protected messagesPGP protected message basics Attach a PGP key to a message Add a PGP key from a message Attachment indicators in PGP protected messagesDownload the PGP key used to sign or encrypt a message Add a PGP key from an attachment PGP protected message status Digital signature indicators for PGP protected messagesView the PGP key used to sign or encrypt a message PGP protected message options Change your signing and encryption key Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages PGP protected message troubleshooting Cannot send messages Message troubleshootingAm not receiving messages Cannot send SMS text messages Cannot file email messagesAm not receiving SMS text messages Html email messages do not appear correctly Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Some email message folders appear dimmed Cannot turn on cell broadcasting Cannot attach a file to an MMS message About attachments AttachmentsAttachment basics Open an attachment View properties for an attachment Stop downloading an attachmentOpen a link in an attachment Set font options for an attachment Spreadsheets View the table of contents in a documentDocuments View tracked changes in a document View a list of worksheets View the content of a cellSwitch worksheets Change the size of a column Media files Presentations Save a slide VCard contact attachmentsZoom in to or out from a slide About vCard contact attachments Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Pan a picture Camera and video cameraTake a picture Zoom in to or out from a picture Change the picture size Record a videoCamera and video camera options Set picture quality Change the location for storing pictures or videos Apply a color effect to pictures or videos Flash dims or turns off Camera and video camera troubleshootingCannot save pictures or videos Some pictures that I take are blurry Transferring and downloading media files MediaAbout transferring media files Send a media file Receive a media file using Bluetooth technologySave a song or video from a web Download a ring tone Play a media file Playing media files and recording voice notesDownload a Home screen background Play a song or video on a web Fast-forward or rewind a media file Amplify the volumePause a media file Play the next or previous song in a category Keep backlighting on when you play a video Improve sound quality for media files About playlists Managing media filesPlaylists Create a standard playlist Rename a playlist Create an automatic playlistRepeat a playlist Delete a playlist Rename a media file View properties for a media fileChange the amount of memory available for media files Move a media file View a picture Viewing picturesDelete a media file Use a picture as the Home screen background Zoom in to or out from a picture Change the number of seconds between slides in a slide showView pictures by name Pan a picture Managing pictures Delete a picture or picture folder Media card and mass storage mode optionsMove a picture About media cards About file encryption Format the device memory or a media cardView the amount of available memory Encrypt the files in the device memory and on a media card Turn off the mass storage mode prompt Turn off mass storage modeTurn off media card support Cannot open media files Media troubleshootingCannot play a song or video on a web My device does not recognize my media card Lock the device Browser basics BrowserBrowsing web pages Save a web page to a message list Move back or forward a webRefresh a web Stop loading a web Viewing, copying, and forwarding addresses About bookmarks for web pages Browser bookmarksViewing pictures and playing media files Add a bookmark for a web Delete a bookmark for a web Change a bookmark for a webSend a bookmark for a web Add a bookmark folder for web pages Rename a bookmark folder for web pages Web feedsFile a bookmark for a web Delete a bookmark folder for web pages Subscribe to a web feed View web feed contentListen to web feed content Mark a web feed title as opened or unopened File a web feed Change the default browser viewBrowser options Delete a web feed Change options for pictures and animation on web pages Change JavaScript optionsChange display options for web pages Set the character encoding for all web pages Change font options for web pagesClear a browser cache Set the default browser configuration About browser configurationsClear the browser history About Wtls Browser securityAbout TLS Manage browser security Add a trusted content server Wtls options Turn off browser push Browser pushAbout browser push Browser push options Browser shortcuts Cannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device Date, time, and alarm Set the date and time Change the clock face Turn on bedside clock modeSet options for bedside clock mode Display a second time zone Change alarm notification options Turn on the alarmSilence the alarm Use the stopwatch Date, time, and alarm troubleshooting Set the timerChange timer notification options Time on my device is incorrect Contacts Personal organizerContact basics Change a contact Add a pause or a wait to a phone numberView a contact Delete a contact Assign a ring tone to a contact Customizing contactsAbout custom ring tones Add a caller ID picture for a contact About mailing lists Mailing listsDelete the caller ID picture for a contact Create a mailing list Multiple contact lists Change the display options for contacts Contact list optionsSort contacts or tasks Turn off the prompt that appears before you delete items Calendar Contact troubleshootingCalendar basics Schedule a meeting Schedule an appointment quickly in Day viewRecurrence fields Delete an appointment, meeting, or alarm Schedule an alarmOpen an appointment, meeting, or alarm Switch days in Day view Meetings View your calendar when responding to a meetingRespond to a meeting invitation Send an email message to all meeting participants Check availability of meeting participantsChange the list of participants for a meeting Contact a meeting participant Create a conference call meeting from your device Conference call meetingsAbout conference calls Create a conference call meeting from your computer Calendar options Change the default calendar viewChange the default reminder time for calendar entries Enter a conference call meeting View tasks in a calendar Change the start and end time for daysChange the snooze time for reminders Change the first day of the week Hide free time in Agenda view Change how long your device stores calendar entries Multiple calendars Change the default calendar Calendar shortcuts Tasks Calendar troubleshootingTask basics Hide completed tasks Change a taskChange the status of a task Send a task or memo Task list options Delete a task View the number of tasks or memos stored on your device MemosMemo basics Create a memo Memo list options Delete a memo Create a category for contacts, tasks, or memos CategoriesAbout categories Categorize a contact, task, or memo Calculator Notification profiles Notification basics Prevent notification during calls Change a notification profileDelete a notification profile Silence your device LED notification Turn off Bluetooth connection notificationLED notification Custom notification Turn on wireless coverage notificationAbout custom notification Change a notification profile exception Change the order of notification profile exceptionsDelete a notification profile exception Assign a ring tone to a contact Notification profile troubleshootingAbout custom ring tones My device is vibrating more times than expected Typing Typing basics Set the cursor speed Cancel a text selectionSet the default currency symbol Turn on key tones Change the typing input language Switch typing input methodsTyping input methods Arabic and Russian typing input methods Korean typing input method Spelling checkerCheck spelling Check spelling automatically before sending email messages Correct spelling while you typeCorrect spelling quickly while you type Change options for checking spelling Delete a word from the custom dictionary Custom dictionaryChange a word in the custom dictionary About the custom dictionary Stop adding items to the custom dictionary automatically Create an AutoText entry AutoTextAbout AutoText Turn off AutoText for SMS text messages Delete an AutoText entry Change an AutoText entryUndo an AutoText change Typing troubleshooting Cannot check spelling Language Change the input options for SureType technology Switch typing input methodsChange the voice dialing language Turn off the shortcut for switching typing input languages Change the shortcut for switching typing input languagesChange the display options for contacts Language troubleshooting Some characters do not appear correctly on my device Backlighting Display and keyboardDisplay options About organizing applications Set owner informationChange the display font Add an application folder Hide an application icon Change an application folderMove an application icon Delete an application folder Turn off trackball sounds Keyboard optionsAssign an application to a Convenience key Themes Accessibility options Display troubleshooting Assign a different application to the key 175 Search for messages SearchMessages, attachments, and web pages Search criteria Manage message search results Search for messages by contact or subject Change a saved search View a list of saved searchesDelete a saved search Search for contacts in your organizations address book Organizer dataSearch for organizer data Manage contact lookup results Search shortcuts Synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network About synchronization Synchronize organizer data over the wireless network About synchronization conflicts Manage data synchronization conflicts Prerequisites Restoring data over the wireless networkManage email reconciliation conflicts About backing up and restoring device data Synchronization troubleshooting Delete all device data Delete email messages over the wireless network Bluetooth technology Bluetooth technology basics Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kit Rename a paired Bluetooth enabled device Bluetooth technology optionsDelete a paired Bluetooth enabled device Restrict outgoing calls Change the pairing name for your BlackBerry deviceMake your BlackBerry device discoverable Turn off a Bluetooth profile Turn off the prompt that appears when connecting or pairingBluetooth profiles Turn off automatic reconnection to Bluetooth enabled devices My list of paired Bluetooth enabled devices does not appear Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device Cannot pair with a Bluetooth enabled device Get your GPS location GPS technologyAbout GPS technology Turn off location aiding GPS technology troubleshooting Cannot use GPS technology Maps Map basics Track your movement View a list of points of interest near a locationView points of interest on a map Show or hide a layer on a map Navigation Maps bookmarks Add a bookmark folder for locations or routes Change a bookmark for a location or routeDelete a bookmark for a location or route File a bookmark for a location or route Clear the map cache Map optionsSet the GPS receiver that you use to track your movement View status information at the top of a map Hide the tracking information at the bottom of a map Keep backlighting on when you track your movementView north at the top of a map Geotag pictures that you take View a geotagged picture on a map Maps troubleshootingDiagonal lines appear on a map Add a contact Turn on invitation passwordsBlackBerry Messenger Respond to an invitation Groups Conversations Send a voice note to a contact Add an emoticonSend a file to a contact Send a vCard contact attachment Copy a conversation Start a conferenceView conference participants Clear a conversation Availability Show when you are listening to an audio file Receive notification when a contact becomes available Add an application Switch applicationsApplications View properties for an application View the size of an application database About updating the BlackBerry Device Software Update the BlackBerry Device Software Application troubleshooting Cannot add applications Turn off a wireless connection Wireless network coverageFind information about wireless coverage indicators About wireless coverage indicators Turn on wireless coverage notification About the preferred wireless network list Change the order of preferred wireless networks Turn off data service Verify the status of network connections and services Switch wireless networks manuallyAbout roaming Connect to a Wi-Fi network Wi-Fi connection settingsAbout connecting to a Wi-Fi network About Wi-Fi profiles Change the order of Wi-Fi profiles Imsi Delete a Wi-Fi profile Switch Wi-Fi networks manuallyPrevent your device from connecting to a Wi-Fi network Install a root certificate on your computer Change a Wi-Fi profile Advanced Wi-Fi connection settingsWi-Fi profile connection options Wi-Fi profile security options About connecting to a Wi-Fi network for UMA UMA connection settingsWi-Fi profile IP and DNS options Change your preferred network type Cannot connect to a wireless network Wireless network coverage troubleshootingCannot connect to a Wi-Fi network Cannot synchronize a certificate Power, battery, and memory View the amount of available memory Format the device memory or a media cardBest practice Optimizing your device performance 228 Add a contact to your SIM card SIM cardAbout the SIM card phone book Copy contacts from your SIM card to your contact list Delete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card Change the SIM card PIN code About SIM card securityProtect your SIM card with a PIN code Change the display name for a phone number Security Security basics About the password keeper Password keeperSet a limit for device password attempts Add a password to the password keeper Change a password in the password keeper Set criteria for randomly generated passwordsView a password in the password keeper Hide passwords in the password keeper Copy a password Delete a password from the password keeperChange the password keeper password Prevent password copying About content protection Encryption About encryption keys Set content protection strengthProtect your device data Generate an encryption key About memory cleaning Memory cleaningAbout content compression Turn on memory cleaning Certificate basics CertificatesDownload a certificate from an Ldap certificate server View properties for a certificate Certificate properties Delete a certificate View one type of certificate in the certificate listSend a certificate View the certificate chain for a certificate Change the trust status of a certificate Certificate status indicatorsCertificate status Revoke a certificate Certificate revocation reasons Certificate optionsChange the display name for a certificate Add an email address to a certificate PGP keys Certificate shortcuts View properties for a PGP key Download an updated PGP key from an Ldap certificate serverDownload a personal PGP key from the PGP Universal Server PGP key properties Delete a PGP key Send a PGP keyClear the PGP data cache Change the trust status of a PGP key PGP key status PGP key status indicatorsCheck the revocation status of a PGP key Revoke a PGP key PGP key revocation reasons PGP key options Change the display name for a PGP key PGP key shortcuts Change connection information for a certificate server Certificate serversAdd a certificate server Connection options for Ldap certificate servers Send connection information for a certificate server Key storesConnection options for Ocsp and CRL servers Delete a certificate server Synchronize the key store password with the device password Change the key store passwordChange when your device deletes the key store password Turn off automatic backup of key store data Change the refresh rate for certificate revocation lists Turn on two-factor authentication About using a smart card with your deviceAbout two-factor authentication Smart cards Turn off smart password entry About smart password entryImport a certificate from a smart card Prerequisites Using authentication certificates Switch smart password filtersUse a certificate to authenticate your smart card About software tokens Software tokensTurn off notification for smart card connections Change the PIN for a software token on your device About VPN profiles VPN settingsChange the user name and password for a VPN profile Prerequisites Logging in to a VPN Third-party application control About security self-testsVerify security software Change the software token for a VPN profile Turn on safe mode Reset connection permissions for third-party applicationsSet permissions for a third-party application Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Cannot unlock my device using my smart card Security troubleshootingCannot download a certificate About service books Service books and diagnostic reportsService books Accept a service book Diagnostic reports Set a default recipient for diagnostic reports Wi-Fi diagnostic reportsCannot run or submit a diagnostic report Include advanced data in Wi-Fi diagnostic reports About Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Set a default recipient for Wi-Fi diagnostic reports Click Save 269 About BrickBreaker BrickBreakerBrickBreaker capsules Play BrickBreaker Adjust the volumeBrickBreaker scoring Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site Glossary ADN EAP-SIM MMS SHA WML Legal notice 278 User Guide User Guide