User Guide
SWD-454228-0604041553-001
Contents
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Phone shortcuts
Shortcuts
BlackBerry basics shortcuts
Message shortcuts
Attachment shortcuts
Camera and video camera shortcuts
Media shortcuts
Browser shortcuts
Calendar shortcuts
Typing shortcuts
Search shortcuts
Map shortcuts
User Guide
Phone
Phone basics
Make a call when the device is locked
Dial using numbers or letters
Switch applications during a call
Place a call on hold
About emergency calls
About using a headset
Emergency calls
Make an emergency call
Change the default volume for calls
Volume
Adjust the volume
Improve sound quality during a call
Voice mail
Speed dial
Check a status using a voice command
Make a call using a voice command
Dial an extension using a voice command
Voice dialing
Turn off voice prompts
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Set playback options for voice dialing
About conference calls
Conference calls
Improve voice recognition of numbers
Make a conference call
Disconnect a contact from a conference call
Call logs
Speak privately with a contact during a conference call
Leave a conference call
Change call log notes
View call logs in a message list
Add notes to a call log
Send a call log
Turn on call waiting
Call waiting
Call forwarding
About call forwarding
Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
About call blocking
Change the call blocking password
Call blocking
Block calls
Turn on fixed dialing
Fixed dialing
About fixed dialing
Add a contact to your fixed dialing list
Change a contact in your fixed dialing list
Set the default country code and area code
Smart dialing
Delete a contact from your fixed dialing list
About TTY support
TTY support
Set options for dialing extensions
Turn on TTY support
Phone options
Switch the active phone number
Multiple phone numbers
About multiple phone numbers
Hide or display your phone number when you make calls
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Stop ending calls when you insert your device in the holster
Reset a call timer
My phone number appears as Unknown in the phone application
Phone troubleshooting
Cannot make or receive calls
Cannot check my voice mail
Cannot make calls using a voice command
Some features are not available on my device
Cannot make a conference call
Messages
Message basics
Composing messages
Delete the disclaimer from an email message
Sending messages
Add a signature
Create a link for a PIN
Send a PIN message
Send an SMS text message
Forward a message
Send an MMS message
Reply to a message
Resend a message
Managing messages
View messages in a specific folder
Email messages
Email message basics
Delete a message
Delete the original text from a reply message
File an email message
Add, change, or delete an email message folder
Email message filters
About email message filters
Create an email message filter
Options for email message filters
Turn on an email message filter
Change an email message filter
Prioritize email message filters
Check spelling automatically before sending email messages
Email message options
Delete an email message filter
Set an out-of-office reply
Stop loading pictures in Html email messages
Request delivery or read confirmation for email messages
View email messages in plain text format
Hide filed email messages
Receive only the first section of long email messages
Stop forwarding email messages to your device
Find your PIN
PIN messages
About PIN messages
Send a PIN message
About SMS text messages
SMS text messages
SMS text message basics
Find your SMS phone number
View more of the history in SMS text messages
Options for SMS text messages
Turn off AutoText for SMS text messages
Store SMS text messages on your SIM card
About cell broadcasting
Set a wireless network type for sending SMS text messages
Cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
About MMS messages
MMS messages
MMS message basics
Find your MMS phone number
Attach a contact or appointment to an MMS message
MMS message attachments
Attach a media file to an MMS message
Add an appointment to your calendar from an MMS message
Save a media file from an MMS message
MMS message options
Add a contact to your contact list from an MMS message
Request delivery or read notification for an MMS message
Stop receiving MMS messages when roaming
Message list options
Block MMS messages
Set how long your device stores messages
Change how a message list displays messages
Use one message list or multiple message lists
Hide the new or unopened message indicator
About multiple message lists
Hide sent messages
Block incoming messages
Add a contact to your allowed sender list
Reset a blocked message counter
About signing and encrypting messages
MIME-protected messages
MIME-protected message basics
Sign or encrypt a message
Add a certificate from a message
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
Add a certificate from an attachment
MIME-protected message status
Attachment indicators in S/MIME-protected messages
Digital signature indicators for S/MIME protected messages
View the certificate used to sign or encrypt a message
Check the status of a certificate or certificate chain
Encryption status indicators
MIME-protected message options
Change your signing or encryption certificate
Change the default signing and encryption option
Change the default message classification
About message classifications
Change the size of S/MIME indicators in messages
MIME-protected message troubleshooting
Cannot open an attachment in an encrypted message
Encrypt a PGP protected message with a pass phrase
PGP protected messages
PGP protected message basics
Attach a PGP key to a message
Add a PGP key from a message
Attachment indicators in PGP protected messages
Download the PGP key used to sign or encrypt a message
Add a PGP key from an attachment
Digital signature indicators for PGP protected messages
PGP protected message status
View the PGP key used to sign or encrypt a message
PGP protected message options
Change your signing and encryption key
Change the size of PGP indicators in messages
Change the encryption algorithms for PGP protected messages
PGP protected message troubleshooting
Message troubleshooting
Cannot send messages
Am not receiving messages
Cannot file email messages
Cannot send SMS text messages
Am not receiving SMS text messages
Html email messages do not appear correctly
Some messages no longer appear on my device
Message or attachment does not appear or is truncated
Some email message folders appear dimmed
Cannot turn on cell broadcasting
Cannot attach a file to an MMS message
About attachments
Attachments
Attachment basics
Open an attachment
View properties for an attachment
Stop downloading an attachment
Open a link in an attachment
Set font options for an attachment
Spreadsheets
View the table of contents in a document
Documents
View tracked changes in a document
View a list of worksheets
View the content of a cell
Switch worksheets
Change the size of a column
Media files
Presentations
Save a slide
VCard contact attachments
Zoom in to or out from a slide
About vCard contact attachments
Attachment troubleshooting
Skipped content bar appears in a document
Question mark appears on a slide
Pan a picture
Camera and video camera
Take a picture
Zoom in to or out from a picture
Change the picture size
Record a video
Camera and video camera options
Set picture quality
Change the location for storing pictures or videos
Apply a color effect to pictures or videos
Flash dims or turns off
Camera and video camera troubleshooting
Cannot save pictures or videos
Some pictures that I take are blurry
Media
Transferring and downloading media files
About transferring media files
Send a media file
Receive a media file using Bluetooth technology
Save a song or video from a web
Download a ring tone
Play a media file
Playing media files and recording voice notes
Download a Home screen background
Play a song or video on a web
Fast-forward or rewind a media file
Amplify the volume
Pause a media file
Play the next or previous song in a category
Keep backlighting on when you play a video
Improve sound quality for media files
About playlists
Managing media files
Playlists
Create a standard playlist
Rename a playlist
Create an automatic playlist
Repeat a playlist
Delete a playlist
Rename a media file
View properties for a media file
Change the amount of memory available for media files
Move a media file
View a picture
Viewing pictures
Delete a media file
Use a picture as the Home screen background
Zoom in to or out from a picture
Change the number of seconds between slides in a slide show
View pictures by name
Pan a picture
Managing pictures
Delete a picture or picture folder
Media card and mass storage mode options
Move a picture
About media cards
About file encryption
Format the device memory or a media card
View the amount of available memory
Encrypt the files in the device memory and on a media card
Turn off mass storage mode
Turn off the mass storage mode prompt
Turn off media card support
Cannot open media files
Media troubleshooting
Cannot play a song or video on a web
My device does not recognize my media card
Lock the device
Browser
Browser basics
Browsing web pages
Save a web page to a message list
Move back or forward a web
Refresh a web
Stop loading a web
Viewing, copying, and forwarding addresses
About bookmarks for web pages
Browser bookmarks
Viewing pictures and playing media files
Add a bookmark for a web
Delete a bookmark for a web
Change a bookmark for a web
Send a bookmark for a web
Add a bookmark folder for web pages
Rename a bookmark folder for web pages
Web feeds
File a bookmark for a web
Delete a bookmark folder for web pages
Subscribe to a web feed
View web feed content
Listen to web feed content
Mark a web feed title as opened or unopened
File a web feed
Change the default browser view
Browser options
Delete a web feed
Change JavaScript options
Change options for pictures and animation on web pages
Change display options for web pages
Change font options for web pages
Set the character encoding for all web pages
Clear a browser cache
About browser configurations
Set the default browser configuration
Clear the browser history
About Wtls
Browser security
About TLS
Manage browser security
Add a trusted content server
Wtls options
Turn off browser push
Browser push
About browser push
Browser push options
Browser shortcuts
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
No browser is available on my device
Date, time, and alarm
Set the date and time
Change the clock face
Turn on bedside clock mode
Set options for bedside clock mode
Display a second time zone
Change alarm notification options
Turn on the alarm
Silence the alarm
Use the stopwatch
Date, time, and alarm troubleshooting
Set the timer
Change timer notification options
Time on my device is incorrect
Personal organizer
Contacts
Contact basics
Change a contact
Add a pause or a wait to a phone number
View a contact
Delete a contact
Assign a ring tone to a contact
Customizing contacts
About custom ring tones
Add a caller ID picture for a contact
About mailing lists
Mailing lists
Delete the caller ID picture for a contact
Create a mailing list
Multiple contact lists
Change the display options for contacts
Contact list options
Sort contacts or tasks
Turn off the prompt that appears before you delete items
Contact troubleshooting
Calendar
Calendar basics
Schedule an appointment quickly in Day view
Schedule a meeting
Recurrence fields
Delete an appointment, meeting, or alarm
Schedule an alarm
Open an appointment, meeting, or alarm
Switch days in Day view
View your calendar when responding to a meeting
Meetings
Respond to a meeting invitation
Send an email message to all meeting participants
Check availability of meeting participants
Change the list of participants for a meeting
Contact a meeting participant
Create a conference call meeting from your device
Conference call meetings
About conference calls
Create a conference call meeting from your computer
Calendar options
Change the default calendar view
Change the default reminder time for calendar entries
Enter a conference call meeting
View tasks in a calendar
Change the start and end time for days
Change the snooze time for reminders
Change the first day of the week
Hide free time in Agenda view
Change how long your device stores calendar entries
Multiple calendars
Change the default calendar
Calendar shortcuts
Calendar troubleshooting
Tasks
Task basics
Hide completed tasks
Change a task
Change the status of a task
Send a task or memo
Task list options
Delete a task
View the number of tasks or memos stored on your device
Memos
Memo basics
Create a memo
Memo list options
Delete a memo
Create a category for contacts, tasks, or memos
Categories
About categories
Categorize a contact, task, or memo
Calculator
Notification profiles
Notification basics
Prevent notification during calls
Change a notification profile
Delete a notification profile
Silence your device
Turn off Bluetooth connection notification
LED notification
LED notification
Turn on wireless coverage notification
Custom notification
About custom notification
Change the order of notification profile exceptions
Change a notification profile exception
Delete a notification profile exception
Assign a ring tone to a contact
Notification profile troubleshooting
About custom ring tones
My device is vibrating more times than expected
Typing
Typing basics
Set the cursor speed
Cancel a text selection
Set the default currency symbol
Turn on key tones
Change the typing input language
Switch typing input methods
Typing input methods
Arabic and Russian typing input methods
Spelling checker
Korean typing input method
Check spelling
Check spelling automatically before sending email messages
Correct spelling while you type
Correct spelling quickly while you type
Change options for checking spelling
Delete a word from the custom dictionary
Custom dictionary
Change a word in the custom dictionary
About the custom dictionary
Stop adding items to the custom dictionary automatically
Create an AutoText entry
AutoText
About AutoText
Turn off AutoText for SMS text messages
Change an AutoText entry
Delete an AutoText entry
Undo an AutoText change
Typing troubleshooting
Cannot check spelling
Language
Switch typing input methods
Change the input options for SureType technology
Change the voice dialing language
Change the shortcut for switching typing input languages
Turn off the shortcut for switching typing input languages
Change the display options for contacts
Language troubleshooting
Some characters do not appear correctly on my device
Display and keyboard
Backlighting
Display options
About organizing applications
Set owner information
Change the display font
Add an application folder
Hide an application icon
Change an application folder
Move an application icon
Delete an application folder
Keyboard options
Turn off trackball sounds
Assign an application to a Convenience key
Themes
Accessibility options
Display troubleshooting
Assign a different application to the key 175
Search for messages
Search
Messages, attachments, and web pages
Search criteria
Manage message search results
Search for messages by contact or subject
View a list of saved searches
Change a saved search
Delete a saved search
Search for contacts in your organizations address book
Organizer data
Search for organizer data
Manage contact lookup results
Search shortcuts
Synchronization
Reconcile email messages over the wireless network
Delete email messages over the wireless network
About synchronization
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage data synchronization conflicts
Prerequisites Restoring data over the wireless network
Manage email reconciliation conflicts
About backing up and restoring device data
Synchronization troubleshooting
Delete all device data
Delete email messages over the wireless network
Bluetooth technology
Bluetooth technology basics
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Bluetooth technology options
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Change the pairing name for your BlackBerry device
Restrict outgoing calls
Make your BlackBerry device discoverable
Turn off the prompt that appears when connecting or pairing
Turn off a Bluetooth profile
Bluetooth profiles
Turn off automatic reconnection to Bluetooth enabled devices
My list of paired Bluetooth enabled devices does not appear
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
Cannot pair with a Bluetooth enabled device
Get your GPS location
GPS technology
About GPS technology
Turn off location aiding
GPS technology troubleshooting
Cannot use GPS technology
Maps
Map basics
Track your movement
View a list of points of interest near a location
View points of interest on a map
Show or hide a layer on a map
Navigation
Maps bookmarks
Add a bookmark folder for locations or routes
Change a bookmark for a location or route
Delete a bookmark for a location or route
File a bookmark for a location or route
Clear the map cache
Map options
Set the GPS receiver that you use to track your movement
View status information at the top of a map
Hide the tracking information at the bottom of a map
Keep backlighting on when you track your movement
View north at the top of a map
Geotag pictures that you take
Maps troubleshooting
View a geotagged picture on a map
Diagonal lines appear on a map
Add a contact
Turn on invitation passwords
BlackBerry Messenger
Respond to an invitation
Groups
Conversations
Send a voice note to a contact
Add an emoticon
Send a file to a contact
Send a vCard contact attachment
Copy a conversation
Start a conference
View conference participants
Clear a conversation
Availability
Show when you are listening to an audio file
Receive notification when a contact becomes available
Add an application
Switch applications
Applications
View properties for an application
View the size of an application database
About updating the BlackBerry Device Software
Update the BlackBerry Device Software
Application troubleshooting
Cannot add applications
Turn off a wireless connection
Wireless network coverage
Find information about wireless coverage indicators
About wireless coverage indicators
Turn on wireless coverage notification
About the preferred wireless network list
Change the order of preferred wireless networks
Turn off data service
Switch wireless networks manually
Verify the status of network connections and services
About roaming
Connect to a Wi-Fi network
Wi-Fi connection settings
About connecting to a Wi-Fi network
About Wi-Fi profiles
Change the order of Wi-Fi profiles
Imsi
Delete a Wi-Fi profile
Switch Wi-Fi networks manually
Prevent your device from connecting to a Wi-Fi network
Install a root certificate on your computer
Advanced Wi-Fi connection settings
Change a Wi-Fi profile
Wi-Fi profile connection options
Wi-Fi profile security options
About connecting to a Wi-Fi network for UMA
UMA connection settings
Wi-Fi profile IP and DNS options
Change your preferred network type
Wireless network coverage troubleshooting
Cannot connect to a wireless network
Cannot connect to a Wi-Fi network
Cannot synchronize a certificate
Power, battery, and memory
Format the device memory or a media card
View the amount of available memory
Best practice Optimizing your device performance
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Add a contact to your SIM card
SIM card
About the SIM card phone book
Copy contacts from your SIM card to your contact list
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
Change the SIM card PIN code
About SIM card security
Protect your SIM card with a PIN code
Change the display name for a phone number
Security
Security basics
About the password keeper
Password keeper
Set a limit for device password attempts
Add a password to the password keeper
Change a password in the password keeper
Set criteria for randomly generated passwords
View a password in the password keeper
Hide passwords in the password keeper
Copy a password
Delete a password from the password keeper
Change the password keeper password
Prevent password copying
About content protection
Encryption
About encryption keys
Set content protection strength
Protect your device data
Generate an encryption key
About memory cleaning
Memory cleaning
About content compression
Turn on memory cleaning
Certificates
Certificate basics
Download a certificate from an Ldap certificate server
View properties for a certificate
Certificate properties
Delete a certificate
View one type of certificate in the certificate list
Send a certificate
View the certificate chain for a certificate
Change the trust status of a certificate
Certificate status indicators
Certificate status
Revoke a certificate
Certificate options
Certificate revocation reasons
Change the display name for a certificate
Add an email address to a certificate
PGP keys
Certificate shortcuts
View properties for a PGP key
Download an updated PGP key from an Ldap certificate server
Download a personal PGP key from the PGP Universal Server
PGP key properties
Send a PGP key
Delete a PGP key
Clear the PGP data cache
Change the trust status of a PGP key
PGP key status PGP key status indicators
Check the revocation status of a PGP key
Revoke a PGP key
PGP key revocation reasons
PGP key options Change the display name for a PGP key
PGP key shortcuts
Change connection information for a certificate server
Certificate servers
Add a certificate server
Connection options for Ldap certificate servers
Send connection information for a certificate server
Key stores
Connection options for Ocsp and CRL servers
Delete a certificate server
Change the key store password
Synchronize the key store password with the device password
Change when your device deletes the key store password
Turn off automatic backup of key store data
Change the refresh rate for certificate revocation lists
Turn on two-factor authentication
About using a smart card with your device
About two-factor authentication
Smart cards
About smart password entry
Turn off smart password entry
Import a certificate from a smart card
Switch smart password filters
Prerequisites Using authentication certificates
Use a certificate to authenticate your smart card
About software tokens
Software tokens
Turn off notification for smart card connections
Change the PIN for a software token on your device
About VPN profiles
VPN settings
Change the user name and password for a VPN profile
Prerequisites Logging in to a VPN
Third-party application control
About security self-tests
Verify security software
Change the software token for a VPN profile
Reset connection permissions for third-party applications
Turn on safe mode
Set permissions for a third-party application
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
Security troubleshooting
Cannot unlock my device using my smart card
Cannot download a certificate
About service books
Service books and diagnostic reports
Service books
Accept a service book
Diagnostic reports
Wi-Fi diagnostic reports
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
Include advanced data in Wi-Fi diagnostic reports
About Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
Set a default recipient for Wi-Fi diagnostic reports
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BrickBreaker
About BrickBreaker
BrickBreaker capsules
Play BrickBreaker
Adjust the volume
BrickBreaker scoring
Set the paddle speed
Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
Glossary
ADN
EAP-SIM
MMS
SHA
WML
Legal notice
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User Guide
User Guide