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Blackberry 3980228 manual Cannot file email messages, Cannot send SMS text messages

Models: 3980228

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User Guide

Messages

•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from.

•If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi- Fi network or log in to the VPN again.

•Verify that your device is not blocking messages. For more information, contact your administrator.

Related topics

Find information about wireless coverage indicators, 213

Turn off data service, 216

Change an email message filter, 44

Forward messages from a specific email message folder to your device, 41

I cannot file email messages

Try performing the following actions:

•Verify that wireless email reconciliation is turned on.

•If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.

Related topics

Reconcile email messages over the wireless network, 181

I cannot send SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

•Verify that fixed dialing is turned off.

Related topics

Find information about wireless coverage indicators, 213

Fixed dialing, 27

I am not receiving SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

The number of new or unopened messages is different than I expected

The number of new or unopened messages includes saved messages and filed messages.

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Blackberry 3980228 manual Cannot file email messages, Cannot send SMS text messages, Am not receiving SMS text messages

Contents

User Guide SWD-454228-0604041553-001 Contents 105 125 169 202 226 265 BlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcutsAttachment shortcuts Browser shortcuts Camera and video camera shortcutsMedia shortcuts Calendar shortcuts Map shortcuts Typing shortcutsSearch shortcuts User Guide Phone basics PhoneSwitch applications during a call Dial using numbers or lettersMake a call when the device is locked Place a call on holdEmergency calls About using a headsetAbout emergency calls Make an emergency callAdjust the volume VolumeChange the default volume for calls Improve sound quality during a callSpeed dial Voice mailDial an extension using a voice command Make a call using a voice commandCheck a status using a voice command Voice dialingSet the matching sensitivity level for voice commands Turn off choice lists for voice commandsTurn off voice prompts Set playback options for voice dialingImprove voice recognition of numbers Conference callsAbout conference calls Make a conference callSpeak privately with a contact during a conference call Call logsDisconnect a contact from a conference call Leave a conference callAdd notes to a call log View call logs in a message listChange call log notes Send a call logCall forwarding Call waitingTurn on call waiting About call forwardingDelete a call forwarding phone number Add a call forwarding phone numberChange a call forwarding phone number Call blocking Change the call blocking passwordAbout call blocking Block callsAbout fixed dialing Fixed dialingTurn on fixed dialing Add a contact to your fixed dialing listSmart dialing Set the default country code and area codeChange a contact in your fixed dialing list Delete a contact from your fixed dialing listSet options for dialing extensions TTY supportAbout TTY support Turn on TTY supportMultiple phone numbers Switch the active phone numberPhone options About multiple phone numbersTurn off the prompt that appears before you delete items Hide or display your phone number when you make callsSort phone numbers or contacts on the Phone screen Reset a call timer Stop ending calls when you insert your device in the holsterCannot make or receive calls Phone troubleshootingMy phone number appears as Unknown in the phone application Cannot check my voice mailCannot make a conference call Cannot make calls using a voice commandSome features are not available on my device Composing messages MessagesMessage basics Add a signature Sending messagesDelete the disclaimer from an email message Create a link for a PINSend an SMS text message Send a PIN messageReply to a message Send an MMS messageForward a message Resend a messageManaging messages Email message basics Email messagesView messages in a specific folder Delete a messageAdd, change, or delete an email message folder Delete the original text from a reply messageFile an email message About email message filters Email message filtersOptions for email message filters Create an email message filterPrioritize email message filters Turn on an email message filterChange an email message filter Delete an email message filter Email message optionsCheck spelling automatically before sending email messages Set an out-of-office replyView email messages in plain text format Request delivery or read confirmation for email messagesStop loading pictures in Html email messages Hide filed email messagesStop forwarding email messages to your device Receive only the first section of long email messagesAbout PIN messages PIN messagesFind your PIN Send a PIN messageSMS text message basics SMS text messagesAbout SMS text messages Find your SMS phone numberTurn off AutoText for SMS text messages Options for SMS text messagesView more of the history in SMS text messages Store SMS text messages on your SIM cardCell broadcasting Set a wireless network type for sending SMS text messagesAbout cell broadcasting Turn on cell broadcastingRename a cell broadcast channel Stop receiving messages from a cell broadcast channelMMS message basics MMS messagesAbout MMS messages Find your MMS phone numberAttach a media file to an MMS message MMS message attachmentsAttach a contact or appointment to an MMS message Add an appointment to your calendar from an MMS messageAdd a contact to your contact list from an MMS message MMS message optionsSave a media file from an MMS message Request delivery or read notification for an MMS messageBlock MMS messages Stop receiving MMS messages when roamingMessage list options Change how a message list displays messages Set how long your device stores messagesAbout multiple message lists Hide the new or unopened message indicatorUse one message list or multiple message lists Hide sent messagesAdd a contact to your allowed sender list Block incoming messagesReset a blocked message counter MIME-protected message basics MIME-protected messagesAbout signing and encrypting messages Sign or encrypt a messageDownload the certificate used to sign or encrypt a message Attach a certificate to a messageAdd a certificate from a message Add a certificate from an attachmentDigital signature indicators for S/MIME protected messages Attachment indicators in S/MIME-protected messagesMIME-protected message status View the certificate used to sign or encrypt a messageMIME-protected message options Encryption status indicatorsCheck the status of a certificate or certificate chain Change your signing or encryption certificateAbout message classifications Change the default signing and encryption optionChange the default message classification Change the size of S/MIME indicators in messages Cannot open an attachment in an encrypted message MIME-protected message troubleshootingPGP protected message basics PGP protected messagesEncrypt a PGP protected message with a pass phrase Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesAdd a PGP key from a message Add a PGP key from an attachmentView the PGP key used to sign or encrypt a message Digital signature indicators for PGP protected messagesPGP protected message status Change your signing and encryption key PGP protected message optionsChange the encryption algorithms for PGP protected messages Change the size of PGP indicators in messagesPGP protected message troubleshooting Am not receiving messages Message troubleshootingCannot send messages Am not receiving SMS text messages Cannot file email messagesCannot send SMS text messages Message or attachment does not appear or is truncated Some messages no longer appear on my deviceHtml email messages do not appear correctly Some email message folders appear dimmedCannot attach a file to an MMS message Cannot turn on cell broadcastingAttachment basics AttachmentsAbout attachments Open an attachmentOpen a link in an attachment Stop downloading an attachmentView properties for an attachment Set font options for an attachmentDocuments View the table of contents in a documentSpreadsheets View tracked changes in a documentSwitch worksheets View the content of a cellView a list of worksheets Change the size of a columnPresentations Media filesZoom in to or out from a slide VCard contact attachmentsSave a slide About vCard contact attachmentsQuestion mark appears on a slide Attachment troubleshootingSkipped content bar appears in a document Take a picture Camera and video cameraPan a picture Zoom in to or out from a pictureCamera and video camera options Record a videoChange the picture size Set picture qualityApply a color effect to pictures or videos Change the location for storing pictures or videosCannot save pictures or videos Camera and video camera troubleshootingFlash dims or turns off Some pictures that I take are blurryAbout transferring media files MediaTransferring and downloading media files Save a song or video from a web Receive a media file using Bluetooth technologySend a media file Download a ring toneDownload a Home screen background Playing media files and recording voice notesPlay a media file Play a song or video on a webPause a media file Amplify the volumeFast-forward or rewind a media file Play the next or previous song in a categoryImprove sound quality for media files Keep backlighting on when you play a videoPlaylists Managing media filesAbout playlists Create a standard playlistRepeat a playlist Create an automatic playlistRename a playlist Delete a playlistChange the amount of memory available for media files View properties for a media fileRename a media file Move a media fileDelete a media file Viewing picturesView a picture Use a picture as the Home screen backgroundView pictures by name Change the number of seconds between slides in a slide showZoom in to or out from a picture Pan a pictureManaging pictures Move a picture Media card and mass storage mode optionsDelete a picture or picture folder About media cardsView the amount of available memory Format the device memory or a media cardAbout file encryption Encrypt the files in the device memory and on a media cardTurn off media card support Turn off mass storage modeTurn off the mass storage mode prompt Cannot play a song or video on a web Media troubleshootingCannot open media files My device does not recognize my media cardLock the device Browsing web pages BrowserBrowser basics Refresh a web Move back or forward a webSave a web page to a message list Stop loading a webViewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarksAbout bookmarks for web pages Add a bookmark for a webSend a bookmark for a web Change a bookmark for a webDelete a bookmark for a web Add a bookmark folder for web pagesFile a bookmark for a web Web feedsRename a bookmark folder for web pages Delete a bookmark folder for web pagesListen to web feed content View web feed contentSubscribe to a web feed Mark a web feed title as opened or unopenedBrowser options Change the default browser viewFile a web feed Delete a web feedChange display options for web pages Change JavaScript optionsChange options for pictures and animation on web pages Clear a browser cache Change font options for web pagesSet the character encoding for all web pages Clear the browser history About browser configurationsSet the default browser configuration About TLS Browser securityAbout Wtls Manage browser securityWtls options Add a trusted content serverAbout browser push Browser pushTurn off browser push Browser push optionsBrowser shortcuts No browser is available on my device Browser troubleshootingCannot set up automatic synchronization for bookmarks Set the date and time Date, time, and alarmSet options for bedside clock mode Turn on bedside clock modeChange the clock face Display a second time zoneSilence the alarm Turn on the alarmChange alarm notification options Use the stopwatchChange timer notification options Set the timerDate, time, and alarm troubleshooting Time on my device is incorrectContact basics Personal organizerContacts View a contact Add a pause or a wait to a phone numberChange a contact Delete a contactAbout custom ring tones Customizing contactsAssign a ring tone to a contact Add a caller ID picture for a contactDelete the caller ID picture for a contact Mailing listsAbout mailing lists Create a mailing listMultiple contact lists Sort contacts or tasks Contact list optionsChange the display options for contacts Turn off the prompt that appears before you delete itemsCalendar basics Contact troubleshootingCalendar Recurrence fields Schedule an appointment quickly in Day viewSchedule a meeting Open an appointment, meeting, or alarm Schedule an alarmDelete an appointment, meeting, or alarm Switch days in Day viewRespond to a meeting invitation View your calendar when responding to a meetingMeetings Change the list of participants for a meeting Check availability of meeting participantsSend an email message to all meeting participants Contact a meeting participantAbout conference calls Conference call meetingsCreate a conference call meeting from your device Create a conference call meeting from your computerChange the default reminder time for calendar entries Change the default calendar viewCalendar options Enter a conference call meetingChange the snooze time for reminders Change the start and end time for daysView tasks in a calendar Change the first day of the weekChange how long your device stores calendar entries Hide free time in Agenda viewMultiple calendars Calendar shortcuts Change the default calendarTask basics Calendar troubleshootingTasks Change the status of a task Change a taskHide completed tasks Send a task or memoDelete a task Task list optionsMemo basics MemosView the number of tasks or memos stored on your device Create a memoDelete a memo Memo list optionsAbout categories CategoriesCreate a category for contacts, tasks, or memos Categorize a contact, task, or memoCalculator Notification basics Notification profilesDelete a notification profile Change a notification profilePrevent notification during calls Silence your deviceLED notification Turn off Bluetooth connection notificationLED notification About custom notification Turn on wireless coverage notificationCustom notification Delete a notification profile exception Change the order of notification profile exceptionsChange a notification profile exception About custom ring tones Notification profile troubleshootingAssign a ring tone to a contact My device is vibrating more times than expectedTyping basics TypingSet the default currency symbol Cancel a text selectionSet the cursor speed Turn on key tonesTyping input methods Switch typing input methodsChange the typing input language Arabic and Russian typing input methodsCheck spelling Spelling checkerKorean typing input method Correct spelling quickly while you type Correct spelling while you typeCheck spelling automatically before sending email messages Change options for checking spellingChange a word in the custom dictionary Custom dictionaryDelete a word from the custom dictionary About the custom dictionaryStop adding items to the custom dictionary automatically About AutoText AutoTextCreate an AutoText entry Turn off AutoText for SMS text messagesUndo an AutoText change Change an AutoText entryDelete an AutoText entry Cannot check spelling Typing troubleshootingLanguage Change the voice dialing language Switch typing input methodsChange the input options for SureType technology Change the display options for contacts Change the shortcut for switching typing input languagesTurn off the shortcut for switching typing input languages Some characters do not appear correctly on my device Language troubleshootingDisplay options Display and keyboardBacklighting Change the display font Set owner informationAbout organizing applications Add an application folderMove an application icon Change an application folderHide an application icon Delete an application folderAssign an application to a Convenience key Keyboard optionsTurn off trackball sounds Themes Display troubleshooting Accessibility optionsAssign a different application to the key 175 Messages, attachments, and web pages SearchSearch for messages Search criteriaSearch for messages by contact or subject Manage message search resultsDelete a saved search View a list of saved searchesChange a saved search Search for organizer data Organizer dataSearch for contacts in your organizations address book Manage contact lookup resultsSearch shortcuts Delete email messages over the wireless network Reconcile email messages over the wireless networkSynchronization About synchronizationAbout synchronization conflicts Synchronize organizer data over the wireless networkManage email reconciliation conflicts Prerequisites Restoring data over the wireless networkManage data synchronization conflicts About backing up and restoring device dataDelete all device data Synchronization troubleshootingDelete email messages over the wireless network Bluetooth technology basics Bluetooth technologyShare contacts with a paired Bluetooth enabled car kit Switch to a paired Bluetooth enabled device during a callDelete a paired Bluetooth enabled device Bluetooth technology optionsRename a paired Bluetooth enabled device Make your BlackBerry device discoverable Change the pairing name for your BlackBerry deviceRestrict outgoing calls Bluetooth profiles Turn off the prompt that appears when connecting or pairingTurn off a Bluetooth profile Turn off automatic reconnection to Bluetooth enabled devices Cannot type a passkey on a Bluetooth enabled device Bluetooth technology troubleshootingMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled deviceAbout GPS technology GPS technologyGet your GPS location Turn off location aidingCannot use GPS technology GPS technology troubleshootingMap basics MapsView points of interest on a map View a list of points of interest near a locationTrack your movement Show or hide a layer on a mapMaps bookmarks NavigationDelete a bookmark for a location or route Change a bookmark for a location or routeAdd a bookmark folder for locations or routes File a bookmark for a location or routeSet the GPS receiver that you use to track your movement Map optionsClear the map cache View status information at the top of a mapView north at the top of a map Keep backlighting on when you track your movementHide the tracking information at the bottom of a map Geotag pictures that you takeDiagonal lines appear on a map Maps troubleshootingView a geotagged picture on a map BlackBerry Messenger Turn on invitation passwordsAdd a contact Respond to an invitationGroups Conversations Send a file to a contact Add an emoticonSend a voice note to a contact Send a vCard contact attachmentView conference participants Start a conferenceCopy a conversation Clear a conversationAvailability Receive notification when a contact becomes available Show when you are listening to an audio fileApplications Switch applicationsAdd an application View properties for an applicationAbout updating the BlackBerry Device Software View the size of an application databaseUpdate the BlackBerry Device Software Cannot add applications Application troubleshootingFind information about wireless coverage indicators Wireless network coverageTurn off a wireless connection About wireless coverage indicatorsTurn on wireless coverage notification Change the order of preferred wireless networks About the preferred wireless network listTurn off data service About roaming Switch wireless networks manuallyVerify the status of network connections and services About connecting to a Wi-Fi network Wi-Fi connection settingsConnect to a Wi-Fi network About Wi-Fi profilesImsi Change the order of Wi-Fi profilesPrevent your device from connecting to a Wi-Fi network Switch Wi-Fi networks manuallyDelete a Wi-Fi profile Install a root certificate on your computerWi-Fi profile connection options Advanced Wi-Fi connection settingsChange a Wi-Fi profile Wi-Fi profile security options Wi-Fi profile IP and DNS options UMA connection settingsAbout connecting to a Wi-Fi network for UMA Change your preferred network typeCannot connect to a Wi-Fi network Wireless network coverage troubleshootingCannot connect to a wireless network Cannot synchronize a certificate Power, battery, and memory Best practice Optimizing your device performance Format the device memory or a media cardView the amount of available memory 228 About the SIM card phone book SIM cardAdd a contact to your SIM card Copy contacts from your SIM card to your contact listStore SMS text messages on your SIM card Change a SIM card contactDelete a SIM card contact Protect your SIM card with a PIN code About SIM card securityChange the SIM card PIN code Change the display name for a phone numberSecurity basics SecuritySet a limit for device password attempts Password keeperAbout the password keeper Add a password to the password keeperView a password in the password keeper Set criteria for randomly generated passwordsChange a password in the password keeper Hide passwords in the password keeperChange the password keeper password Delete a password from the password keeperCopy a password Prevent password copyingEncryption About content protectionProtect your device data Set content protection strengthAbout encryption keys Generate an encryption keyAbout content compression Memory cleaningAbout memory cleaning Turn on memory cleaningDownload a certificate from an Ldap certificate server CertificatesCertificate basics Certificate properties View properties for a certificateSend a certificate View one type of certificate in the certificate listDelete a certificate View the certificate chain for a certificateCertificate status Certificate status indicatorsChange the trust status of a certificate Revoke a certificateChange the display name for a certificate Certificate optionsCertificate revocation reasons Add an email address to a certificate Certificate shortcuts PGP keysDownload a personal PGP key from the PGP Universal Server Download an updated PGP key from an Ldap certificate serverView properties for a PGP key PGP key propertiesClear the PGP data cache Send a PGP keyDelete a PGP key Check the revocation status of a PGP key PGP key status PGP key status indicatorsChange the trust status of a PGP key Revoke a PGP keyPGP key options Change the display name for a PGP key PGP key revocation reasonsPGP key shortcuts Add a certificate server Certificate serversChange connection information for a certificate server Connection options for Ldap certificate serversConnection options for Ocsp and CRL servers Key storesSend connection information for a certificate server Delete a certificate serverChange when your device deletes the key store password Change the key store passwordSynchronize the key store password with the device password Change the refresh rate for certificate revocation lists Turn off automatic backup of key store dataAbout two-factor authentication About using a smart card with your deviceTurn on two-factor authentication Smart cardsImport a certificate from a smart card About smart password entryTurn off smart password entry Use a certificate to authenticate your smart card Switch smart password filtersPrerequisites Using authentication certificates Turn off notification for smart card connections Software tokensAbout software tokens Change the PIN for a software token on your deviceChange the user name and password for a VPN profile VPN settingsAbout VPN profiles Prerequisites Logging in to a VPNVerify security software About security self-testsThird-party application control Change the software token for a VPN profileSet permissions for a third-party application Reset connection permissions for third-party applicationsTurn on safe mode Interaction permissions for third-party applications Connection permissions for third-party applicationsData permissions for third-party applications Cannot download a certificate Security troubleshootingCannot unlock my device using my smart card Service books Service books and diagnostic reportsAbout service books Accept a service bookDiagnostic reports Cannot run or submit a diagnostic report Wi-Fi diagnostic reportsSet a default recipient for diagnostic reports Submit a Wi-Fi diagnostic report About Wi-Fi diagnostic reportsInclude advanced data in Wi-Fi diagnostic reports Set a default recipient for Wi-Fi diagnostic reportsClick Save 269 BrickBreaker capsules BrickBreakerAbout BrickBreaker BrickBreaker scoring Adjust the volumePlay BrickBreaker Set the paddle speedCheck the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web siteADN GlossaryEAP-SIM MMS SHA WML 278 Legal noticeUser Guide User Guide