GPS technology troubleshooting

User Guide

•If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.

•If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.

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Blackberry 8900 manual GPS technology troubleshooting

Contents

User Guide SWD-454228-1120081435-001 Contents 101 121 165 199 223 263 User Guide Shortcuts BlackBerry basics shortcutsPhone shortcuts Message shortcuts Attachment shortcuts A message listMove around a message list A spreadsheet Camera and video camera shortcuts Media shortcutsBrowser shortcuts On a web Calendar shortcuts Typing shortcutsNavigate a web Insert symbols Search shortcutsMap shortcuts Work with text Phone Phone Phone basics Dial using numbers or letters Switch applications during a callMake a call when the device is locked Turn on the speakerphone Volume Emergency calls Change the voice mail access number Voice mailImprove sound quality during a call Improve sound quality for all calls Speed dial Voice dialing Check a status using a voice command Turn off choice lists for voice commandsChange the voice dialing language Turn off voice prompts Conference calls Create a phone number link for a conference call Speak privately with a contact during a conference callDisconnect a contact from a conference call Leave a conference call Call logs About call logsView call logs in a message list Add notes to a call log Call waiting Call forwarding Forward calls Add a call forwarding phone numberChange a call forwarding phone number Change the call blocking password Call blockingDelete a call forwarding phone number About call blocking Fixed dialing About fixed dialingTurn on fixed dialing Add a contact to your fixed dialing list Set the default country code and area code Smart dialingChange a contact in your fixed dialing list Delete a contact from your fixed dialing list TTY support Set options for dialing extensionsAbout TTY support Turn on TTY support Multiple phone numbers Phone options Hide or display your phone number when you make calls Turn off the prompt that appears before you delete items Phone troubleshooting Reset a call timerClick Last Call or Total Calls Click Clear Timer Cannot make or receive calls Cannot make calls using a voice command My phone number appears as Unknown in the phone applicationCannot check my voice mail Some features are not available on my device Cannot make a conference call Messages Message basicsComposing messages Sending messages Add a signatureDelete the disclaimer from an email message Create a link for a PIN Send a PIN message Send an SMS text messageSend an MMS message Managing messages Save a message Search for text in a message, in an attachment, or on a webMark a message as opened or unopened View an address instead of a display name Email messages Email message basicsDelete the original text from a reply message File an email message Add, change, or delete an email message folder Click Folder RedirectionChange the Save Copy In Sent Folder field to No Email message filters About email message filtersCreate an email message filter Options for email message filters Turn on an email message filter Change an email message filter Email message options Prioritize email message filtersDelete an email message filter Check spelling automatically before sending email messages Request delivery or read confirmation for email messages View email messages in plain text formatStop loading pictures in Html email messages Hide filed email messages Receive only the first section of long email messages Stop forwarding email messages to your deviceChange the Send Email to Handheld field to No PIN messages About PIN messagesFind your PIN Send a PIN message SMS text messages SMS text message basicsAbout SMS text messages Find your SMS phone number Options for SMS text messages Turn off AutoText for SMS text messagesView more of the history in SMS text messages Store SMS text messages on your SIM card Set a wireless network type for sending SMS text messages Cell broadcastingAbout cell broadcasting Turn on cell broadcasting MMS messages MMS message basics MMS message attachments Create a slide show in an MMS messageAttach a media file to an MMS message Attach Picture Attach Audio Attach Video Attach Voice Note MMS message options Stop receiving MMS messages when roaming Message list optionsView the size of an MMS message before sending it Block MMS messages Click General Settings Set how long your device stores messages Hide the new or unopened message indicator Change how a message list displays messagesAbout multiple message lists Use one message list or multiple message lists Hide sent messages Block incoming messagesClick Firewall Reset a blocked message counter Click Configure ExceptionsClick Reset Count or Reset All Counts Add a contact to your allowed sender list MIME-protected messages MIME-protected message basicsAbout signing and encrypting messages Sign or encrypt a message Attach a certificate to a message Download the certificate used to sign or encrypt a messageAdd a certificate from a message Add a certificate from an attachment Attachment indicators in S/MIME-protected messages Digital signature indicators for S/MIME protected messagesMIME-protected message status View the certificate used to sign or encrypt a message Encryption status indicators MIME-protected message optionsCheck the status of a certificate or certificate chain Change your signing or encryption certificate Change the default signing and encryption option Change the default message classificationChange the size of S/MIME indicators in messages About message classifications MIME-protected message troubleshooting Change the Request S/MIME Receipts field to YesChange the Warn about truncated messages field to No PGP protected messages PGP protected message basicsCannot open an attachment in an encrypted message Encrypt a PGP protected message with a pass phrase Attachment indicators in PGP protected messages Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Add a PGP key from a message Digital signature indicators for PGP protected messages PGP protected message statusView the PGP key used to sign or encrypt a message Click Display Senders PGP Key or Display Encryption PGP key PGP protected message options Change your signing and encryption key Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Message troubleshooting PGP protected message troubleshootingChange the Warn about problems with my PGP keys field to No Cannot send messages Am not receiving messages Cannot file email messages Cannot send SMS text messages Am not receiving SMS text messagesSome messages no longer appear on my device Message or attachment does not appear or is truncated Html email messages do not appear correctly Some email message folders appear dimmedEmail message filters are not working correctly Cannot turn on cell broadcasting View a list of saved searches Attachments Attachment basics Open a link in an attachment View properties for an attachmentSet font options for an attachment Search for text in a message, in an attachment, or on a web Document attachments Spreadsheet attachments Media attachments Presentation attachments Click Add to Contacts or Update Contact VCard contact attachmentsAbout vCard contact attachments Open a vCard contact attachment Attachment troubleshooting Skipped content bar appears in a documentQuestion mark appears on a slide Camera and video camera Camera and video camera Take a picturePan a picture Zoom in to or out from a picture Camera and video camera options Apply a color effect to pictures or videos Camera and video camera troubleshooting Cannot save pictures or videosFlash dims or turns off Some pictures that I take are blurry Media Transferring and downloading media filesAbout transferring media files Save a song or video from a web Receive a media file using Bluetooth technology Send a media fileDownload a ring tone Download a Home screen background Playing media files and recording voice notes Amplify the volume Keep backlighting on when you play a videoSearch for a media file Record a voice note Managing media files PlaylistsAbout playlists Create a standard playlist Create an automatic playlist Repeat a playlistRename a playlist Click Playlists Click New Playlist Click Automatic Playlist View properties for a media file Change the amount of memory available for media filesRename a media file Move a media file Viewing pictures Delete a media fileView a picture Use a picture as the Home screen background Change the number of seconds between slides in a slide show View pictures by nameZoom in to or out from a picture Pan a picture Managing pictures Media card and mass storage mode options Turn off mass storage mode Turn off the mass storage mode promptEncrypt the files in the device memory and on a media card Turn off media card support Media troubleshooting Cannot play a song or video on a webCannot open media files My device does not recognize my media card Lock the device Browser Browser basicsBrowsing web pages Refresh a web Save a web page to a message listStop loading a web View a list of web pages you visited recently Viewing, copying, and forwarding addresses Browser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Add a bookmark for a web Change a bookmark for a web Send a bookmark for a webDelete a bookmark for a web Add a bookmark folder for web pages Web feeds Rename a bookmark folder for web pagesDelete a bookmark folder for web pages About web feeds View web feed content Listen to web feed contentMark a web feed title as opened or unopened Change a web feed Change the default browser view Browser optionsDelete a web feed Change the home page or start Change options for pictures and animation on web pages Change display options for web pagesChange font options for web pages Set the character encoding for all web pages About browser configurations Clear a browser cacheClear the browser history Click Cache Operations Browser security Add a trusted content server Wtls options Browser push About browser pushTurn off browser push Browser push options MDS Hosts Process SmscSmsc Hosts Process IP Browser troubleshooting Cannot set up automatic synchronization for bookmarksNo browser is available on my device 116 Date, time, and alarm Click Update TimeSet the date and time Click Set Time Turn on bedside clock mode Set options for bedside clock modeChange the clock face Display a second time zone Turn on the alarm Silence the alarmChange alarm notification options Set the timer Change timer notification options Date, time, and alarm troubleshootingTime on my device is incorrect Personal organizer ContactsContact basics View a contact Change a contactDelete a contact Search for contacts in your organizations address book Customizing contacts About custom ring tonesAssign a ring tone to a contact Add a caller ID picture for a contact Mailing lists Delete the caller ID picture for a contactAbout mailing lists Create a mailing list Multiple contact lists Contact list options Sort contacts or tasksChange the display options for contacts Turn off the prompt that appears before you delete items Contact troubleshooting CalendarCalendar basics Schedule an alarm Schedule an appointment quickly in Day viewSchedule a meeting Recurrence fields Open an appointment, meeting, or alarm Delete an appointment, meeting, or alarmSwitch days in Day view Meetings View your calendar when responding to a meeting Respond to a meeting invitationCheck availability of meeting participants Click View Calendar Conference call meetings Change the default calendar view Calendar optionsCreate a conference call meeting from your computer Enter a conference call meeting Change the default reminder time for calendar entries Change the start and end time for daysChange the snooze time for reminders View tasks in a calendar Change the first day of the week Hide free time in Agenda viewChange how long your device stores calendar entries Click General Options Change the First Day of Week field Multiple calendars Calendar troubleshooting Change the default calendarCannot set some fields when scheduling appointments Calendar shortcuts Tasks Task basicsCannot enter a conference call with the Join Now option Create a task Task list options Change the status of a taskHide completed tasks Send a task or memo View the number of tasks or memos stored on your device Memos Memo basicsCreate a memo Change a memo Categories Memo list optionsAbout categories Create a category for contacts, tasks, or memos Calculator User Guide 144 Notification profiles Notification basics Change a notification profile Delete a notification profilePrevent notification during calls Silence your device Turn off Bluetooth connection notification Turn on wireless coverage notificationLED notification LED notification Custom notification About custom notificationChange the order of notification profile exceptions Change a notification profile exception Delete a notification profile exceptionAbout custom ring tones Assign a ring tone to a contact Notification profile troubleshooting My device is vibrating more times than expected Typing Typing basics Typing input methods Type in Arabic or Russian using SureType technology Type in Arabic or Russian using multi-tapChange the typing input language Arabic and Russian typing input methods Spelling checker Korean typing input methodCheck spelling Correct spelling while you type Check spelling automatically before sending email messages Change options for checking spellingAdd a word to the custom dictionary Change a word in the custom dictionary Custom dictionary About the custom dictionaryStop adding items to the custom dictionary automatically AutoText About AutoTextCreate an AutoText entry Click Input Options Turn off AutoText for SMS text messages Change an AutoText entryDelete an AutoText entry Undo an AutoText change Typing troubleshooting Cannot check spelling 160 Language Change the shortcut for switching typing input languages Change the input options for SureType technologyChange the voice dialing language Turn off the shortcut for switching typing input languages Language troubleshootingChange the display options for contacts Some characters do not appear correctly on my device 164 Display and keyboard BacklightingDisplay options Set owner information Change the display fontAbout organizing applications Add an application folder Keyboard options Move an application iconHide an application icon Delete an application folder Themes Accessibility options Display troubleshooting No application opens when I press a Convenience key Search Messages, attachments, and web pagesSearch for messages Search criteria Manage message search results Search for messages by contact or subject Organizer data View a list of saved searchesChange a saved search Delete a saved search Search for contacts in your organizations address book Manage contact lookup results Reconcile email messages over the wireless network Delete email messages over the wireless networkSynchronization About synchronization Synchronize organizer data over the wireless network Change the Wireless Synchronization field to YesAbout synchronization conflicts Manage email reconciliation conflicts Prerequisites Restoring data over the wireless network Manage data synchronization conflictsAbout backing up and restoring device data Delete all device data Synchronization troubleshooting Click Purge Deleted Items User Guide 180 Bluetooth technology Bluetooth technology basics Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kitClick Activate Bluetooth device Click Transfer Contacts Bluetooth technology options Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Restrict outgoing calls Change the pairing name for your BlackBerry device Turn off the prompt that appears when connecting or pairingTurn off a Bluetooth profile Make your BlackBerry device discoverable Bluetooth profiles Bluetooth technology troubleshooting Cannot type a passkey on a Bluetooth enabled deviceMy list of paired Bluetooth enabled devices does not appear Change the Connect on Power Up field to No Cannot pair with a Bluetooth enabled device Cannot share contacts with a paired Bluetooth enabled device 188 GPS technology troubleshooting GPS technologyAbout GPS technology Get your GPS location GPS technology troubleshooting Maps Map basics View a list of points of interest near a location View points of interest on a mapTrack your movement Show or hide a layer on a map Navigation Maps bookmarks Map options Delete a bookmark for a location or routeAdd a bookmark folder for locations or routes File a bookmark for a location or route Keep backlighting on when you track your movement Clear the map cacheView status information at the top of a map View north at the top of a map Maps troubleshooting Add GPS location information to picturesView GPS location information for a picture on a map Diagonal lines appear on a map Maps troubleshooting 198 Turn on invitation passwords BlackBerry MessengerAdd a contact Respond to an invitation Groups Conversations Send a file to a contact Send a voice note to a contactSend a vCard contact attachment Ping a contact Start a conference View conference participantsCopy a conversation Clear a conversation Availability Receive notification when a contact becomes available Click Set Alert 206 Switch applications ApplicationsAdd an application View properties for an application Update the BlackBerry Device Software View the size of an application databaseAbout updating the BlackBerry Device Software Click Database Sizes Application troubleshooting Click Wireless Upgrade Click Previous upgrade succeededCannot add applications Click Delete Downgrade Data 210 Wireless network coverage Find information about wireless coverage indicatorsTurn off a wireless connection Network connection indicators Turn on wireless coverage notification About the preferred wireless network listBluetooth Green Click My Preferred Network List Change the order of preferred wireless networks Turn off data service Switch wireless networks manually Verify the status of network connections and servicesWi-Fi connection settings About connecting to a Wi-Fi network Connect to a Wi-Fi network About Wi-Fi profilesWi-Fi profile security options Change the order of Wi-Fi profiles Switch Wi-Fi networks manually Advanced Wi-Fi connection settings Prevent your device from connecting to a Wi-Fi networkDelete a Wi-Fi profile Install a root certificate on your computer Wi-Fi profile connection options Allow inter-access point handoverBand type Prompt before connection Wi-Fi profile IP and DNS options UMA connection settings Wireless network coverage troubleshooting Cannot synchronize a certificate 222 Power, battery, and memory Format the device memory or a media card View the amount of available memoryBest practice Optimizing your device performance 225 226 SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Change a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card About SIM card security Change the SIM card PIN code Change the display name for a phone number 230 Security Security basics Password keeper View a password in the password keeper Change a password in the password keeperHide passwords in the password keeper Delete a password from the password keeper Copy a password Prevent password copyingSet a limit for password attempts in the password keeper Encryption About content protection Set content protection strengthProtect your device data About encryption keys Memory cleaning About content compressionAbout memory cleaning Turn on memory cleaning Certificates Certificate basicsDownload a certificate from an Ldap certificate server Click Certificates View properties for a certificate Certificate properties View one type of certificate in the certificate list Send a certificateDelete a certificate View the certificate chain for a certificate Certificate status indicators Certificate statusChange the trust status of a certificate Revoke a certificate Certificate options Certificate revocation reasonsChange the display name for a certificate Add an email address to a certificate Click Associate AddressesClick Add Address Download an updated PGP key from an Ldap certificate server PGP keysCertificate shortcuts Download a personal PGP key from the PGP Universal Server View properties for a PGP key PGP key propertiesSend a PGP key PGP key status PGP key status indicators Delete a PGP keyClear the PGP data cache Check the revocation status of a PGP key Change the trust status of a PGP key Revoke a PGP keyPGP key revocation reasons PGP key options Change the display name for a PGP key Certificate servers PGP key shortcutsAdd a certificate server Change connection information for a certificate server Connection options for Ldap certificate servers Connection options for Ocsp and CRL serversSend connection information for a certificate server Delete a certificate server Change the key store password Synchronize the key store password with the device passwordChange when your device deletes the key store password Key stores Turn off automatic backup of key store data Click Key Stores Change the Certificate Service fieldChange the refresh rate for certificate revocation lists About using a smart card with your device About two-factor authenticationTurn on two-factor authentication Smart cards About smart password entry Turn off smart password entryChange the User Authenticator field to Smart Card Import a certificate from a smart card Switch smart password filters Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card Click Smart Card VPN settings Software tokens Change the user name and password for a VPN profile Prerequisites Logging in to a VPNLog in to a VPN Change the software token for a VPN profile Reset connection permissions for third-party applications About security self-testsVerify security software Third-party application control Turn on safe mode Set permissions for a third-party applicationConnection permissions for third-party applications Interaction permissions for third-party applications Security troubleshooting Cannot unlock my device using my smart cardData permissions for third-party applications Cannot download a certificate User Guide 262 Service books and diagnostic reports Service booksDiagnostic reports View a diagnostic report Submit a diagnostic reportDelete a diagnostic report Set a default recipient for diagnostic reports Wi-Fi diagnostic reports Cannot run or submit a diagnostic reportAbout Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Set a default recipient for Wi-Fi diagnostic reports BrickBreaker About BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speed Check the high scores on the BrickBreaker web site Click Send High ScoreClick High Scores 270 BlackBerry enabled device GlossaryBlackBerry MDS Certificate Mass storage mode Ldap certificate server Ocsp server Personal certificatePersonal PGP key Private key Triple DES WML 276 Legal notice 277 User Guide User Guide