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Blackberry 8900 manual GPS technology troubleshooting

Models: 8900

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User Guide

GPS technology troubleshooting

•If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.

•If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.

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Blackberry 8900 manual GPS technology troubleshooting

Contents

User Guide SWD-454228-1120081435-001 Contents 101 121 165 199 223 263 User Guide Shortcuts BlackBerry basics shortcutsPhone shortcuts Message shortcutsAttachment shortcuts A message listMove around a message list A spreadsheetCamera and video camera shortcuts Media shortcutsBrowser shortcuts On a webCalendar shortcuts Typing shortcutsNavigate a web Insert symbols Search shortcutsMap shortcuts Work with textPhone Phone Phone basicsDial using numbers or letters Switch applications during a callMake a call when the device is locked Turn on the speakerphoneVolume Emergency callsChange the voice mail access number Voice mailImprove sound quality during a call Improve sound quality for all callsSpeed dial Voice dialingCheck a status using a voice command Turn off choice lists for voice commandsChange the voice dialing language Turn off voice promptsConference calls Create a phone number link for a conference call Speak privately with a contact during a conference callDisconnect a contact from a conference call Leave a conference callCall logs About call logsView call logs in a message list Add notes to a call logCall waiting Call forwardingForward calls Add a call forwarding phone numberChange a call forwarding phone number Change the call blocking password Call blockingDelete a call forwarding phone number About call blockingFixed dialing About fixed dialingTurn on fixed dialing Add a contact to your fixed dialing listSet the default country code and area code Smart dialingChange a contact in your fixed dialing list Delete a contact from your fixed dialing listTTY support Set options for dialing extensionsAbout TTY support Turn on TTY supportMultiple phone numbers Phone optionsHide or display your phone number when you make calls Turn off the prompt that appears before you delete itemsPhone troubleshooting Reset a call timerClick Last Call or Total Calls Click Clear Timer Cannot make or receive callsCannot make calls using a voice command My phone number appears as Unknown in the phone applicationCannot check my voice mail Some features are not available on my device Cannot make a conference callMessages Message basicsComposing messages Sending messages Add a signatureDelete the disclaimer from an email message Create a link for a PINSend a PIN message Send an SMS text messageSend an MMS message Managing messages Save a message Search for text in a message, in an attachment, or on a webMark a message as opened or unopened View an address instead of a display nameEmail messages Email message basicsDelete the original text from a reply message File an email messageAdd, change, or delete an email message folder Click Folder RedirectionChange the Save Copy In Sent Folder field to No Email message filters About email message filtersCreate an email message filter Options for email message filtersTurn on an email message filter Change an email message filterEmail message options Prioritize email message filtersDelete an email message filter Check spelling automatically before sending email messagesRequest delivery or read confirmation for email messages View email messages in plain text formatStop loading pictures in Html email messages Hide filed email messagesReceive only the first section of long email messages Stop forwarding email messages to your deviceChange the Send Email to Handheld field to No PIN messages About PIN messagesFind your PIN Send a PIN messageSMS text messages SMS text message basicsAbout SMS text messages Find your SMS phone numberOptions for SMS text messages Turn off AutoText for SMS text messagesView more of the history in SMS text messages Store SMS text messages on your SIM cardSet a wireless network type for sending SMS text messages Cell broadcastingAbout cell broadcasting Turn on cell broadcastingMMS messages MMS message basicsMMS message attachments Create a slide show in an MMS messageAttach a media file to an MMS message Attach Picture Attach Audio Attach Video Attach Voice NoteMMS message options Stop receiving MMS messages when roaming Message list optionsView the size of an MMS message before sending it Block MMS messagesClick General Settings Set how long your device stores messagesHide the new or unopened message indicator Change how a message list displays messagesAbout multiple message lists Use one message list or multiple message listsHide sent messages Block incoming messagesClick Firewall Reset a blocked message counter Click Configure ExceptionsClick Reset Count or Reset All Counts Add a contact to your allowed sender listMIME-protected messages MIME-protected message basicsAbout signing and encrypting messages Sign or encrypt a messageAttach a certificate to a message Download the certificate used to sign or encrypt a messageAdd a certificate from a message Add a certificate from an attachmentAttachment indicators in S/MIME-protected messages Digital signature indicators for S/MIME protected messagesMIME-protected message status View the certificate used to sign or encrypt a messageEncryption status indicators MIME-protected message optionsCheck the status of a certificate or certificate chain Change your signing or encryption certificateChange the default signing and encryption option Change the default message classificationChange the size of S/MIME indicators in messages About message classificationsMIME-protected message troubleshooting Change the Request S/MIME Receipts field to YesChange the Warn about truncated messages field to No PGP protected messages PGP protected message basicsCannot open an attachment in an encrypted message Encrypt a PGP protected message with a pass phraseAttachment indicators in PGP protected messages Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Add a PGP key from a messageDigital signature indicators for PGP protected messages PGP protected message statusView the PGP key used to sign or encrypt a message Click Display Senders PGP Key or Display Encryption PGP keyPGP protected message options Change your signing and encryption keyChange the size of PGP indicators in messages Change the encryption algorithms for PGP protected messagesMessage troubleshooting PGP protected message troubleshootingChange the Warn about problems with my PGP keys field to No Cannot send messagesAm not receiving messages Cannot file email messagesCannot send SMS text messages Am not receiving SMS text messagesSome messages no longer appear on my device Message or attachment does not appear or is truncatedHtml email messages do not appear correctly Some email message folders appear dimmedEmail message filters are not working correctly Cannot turn on cell broadcastingView a list of saved searches Attachments Attachment basicsOpen a link in an attachment View properties for an attachmentSet font options for an attachment Search for text in a message, in an attachment, or on a webDocument attachments Spreadsheet attachmentsMedia attachments Presentation attachments Click Add to Contacts or Update Contact VCard contact attachmentsAbout vCard contact attachments Open a vCard contact attachmentAttachment troubleshooting Skipped content bar appears in a documentQuestion mark appears on a slide Camera and video camera Camera and video camera Take a picturePan a picture Zoom in to or out from a pictureCamera and video camera options Apply a color effect to pictures or videos Camera and video camera troubleshooting Cannot save pictures or videosFlash dims or turns off Some pictures that I take are blurryMedia Transferring and downloading media filesAbout transferring media files Save a song or video from a webReceive a media file using Bluetooth technology Send a media fileDownload a ring tone Download a Home screen backgroundPlaying media files and recording voice notes Amplify the volume Keep backlighting on when you play a videoSearch for a media file Record a voice noteManaging media files PlaylistsAbout playlists Create a standard playlistCreate an automatic playlist Repeat a playlistRename a playlist Click Playlists Click New Playlist Click Automatic PlaylistView properties for a media file Change the amount of memory available for media filesRename a media file Move a media fileViewing pictures Delete a media fileView a picture Use a picture as the Home screen backgroundChange the number of seconds between slides in a slide show View pictures by nameZoom in to or out from a picture Pan a pictureManaging pictures Media card and mass storage mode options Turn off mass storage mode Turn off the mass storage mode promptEncrypt the files in the device memory and on a media card Turn off media card supportMedia troubleshooting Cannot play a song or video on a webCannot open media files My device does not recognize my media cardLock the device Browser Browser basicsBrowsing web pages Refresh a web Save a web page to a message listStop loading a web View a list of web pages you visited recentlyViewing, copying, and forwarding addresses Browser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Add a bookmark for a webChange a bookmark for a web Send a bookmark for a webDelete a bookmark for a web Add a bookmark folder for web pagesWeb feeds Rename a bookmark folder for web pagesDelete a bookmark folder for web pages About web feedsView web feed content Listen to web feed contentMark a web feed title as opened or unopened Change a web feedChange the default browser view Browser optionsDelete a web feed Change the home page or startChange options for pictures and animation on web pages Change display options for web pagesChange font options for web pages Set the character encoding for all web pagesAbout browser configurations Clear a browser cacheClear the browser history Click Cache OperationsBrowser security Add a trusted content server Wtls optionsBrowser push About browser pushTurn off browser push Browser push optionsMDS Hosts Process SmscSmsc Hosts Process IPBrowser troubleshooting Cannot set up automatic synchronization for bookmarksNo browser is available on my device 116 Date, time, and alarm Click Update TimeSet the date and time Click Set TimeTurn on bedside clock mode Set options for bedside clock modeChange the clock face Display a second time zoneTurn on the alarm Silence the alarmChange alarm notification options Set the timerChange timer notification options Date, time, and alarm troubleshootingTime on my device is incorrect Personal organizer ContactsContact basics View a contact Change a contactDelete a contact Search for contacts in your organizations address bookCustomizing contacts About custom ring tonesAssign a ring tone to a contact Add a caller ID picture for a contactMailing lists Delete the caller ID picture for a contactAbout mailing lists Create a mailing listMultiple contact lists Contact list options Sort contacts or tasksChange the display options for contacts Turn off the prompt that appears before you delete itemsContact troubleshooting CalendarCalendar basics Schedule an alarm Schedule an appointment quickly in Day viewSchedule a meeting Recurrence fieldsOpen an appointment, meeting, or alarm Delete an appointment, meeting, or alarmSwitch days in Day view MeetingsView your calendar when responding to a meeting Respond to a meeting invitationCheck availability of meeting participants Click View CalendarConference call meetings Change the default calendar view Calendar optionsCreate a conference call meeting from your computer Enter a conference call meetingChange the default reminder time for calendar entries Change the start and end time for daysChange the snooze time for reminders View tasks in a calendarChange the first day of the week Hide free time in Agenda viewChange how long your device stores calendar entries Click General Options Change the First Day of Week fieldMultiple calendars Calendar troubleshooting Change the default calendarCannot set some fields when scheduling appointments Calendar shortcutsTasks Task basicsCannot enter a conference call with the Join Now option Create a taskTask list options Change the status of a taskHide completed tasks Send a task or memoView the number of tasks or memos stored on your device Memos Memo basicsCreate a memo Change a memoCategories Memo list optionsAbout categories Create a category for contacts, tasks, or memosCalculator User Guide 144 Notification profiles Notification basicsChange a notification profile Delete a notification profilePrevent notification during calls Silence your deviceTurn off Bluetooth connection notification Turn on wireless coverage notificationLED notification LED notificationCustom notification About custom notificationChange the order of notification profile exceptions Change a notification profile exception Delete a notification profile exceptionAbout custom ring tones Assign a ring tone to a contactNotification profile troubleshooting My device is vibrating more times than expectedTyping Typing basicsTyping input methods Type in Arabic or Russian using SureType technology Type in Arabic or Russian using multi-tapChange the typing input language Arabic and Russian typing input methodsSpelling checker Korean typing input methodCheck spelling Correct spelling while you typeCheck spelling automatically before sending email messages Change options for checking spellingAdd a word to the custom dictionary Change a word in the custom dictionaryCustom dictionary About the custom dictionaryStop adding items to the custom dictionary automatically AutoText About AutoTextCreate an AutoText entry Click Input OptionsTurn off AutoText for SMS text messages Change an AutoText entryDelete an AutoText entry Undo an AutoText changeTyping troubleshooting Cannot check spelling160 Language Change the shortcut for switching typing input languages Change the input options for SureType technologyChange the voice dialing language Turn off the shortcut for switching typing input languages Language troubleshootingChange the display options for contacts Some characters do not appear correctly on my device164 Display and keyboard BacklightingDisplay options Set owner information Change the display fontAbout organizing applications Add an application folderKeyboard options Move an application iconHide an application icon Delete an application folderThemes Accessibility options Display troubleshootingNo application opens when I press a Convenience key Search Messages, attachments, and web pagesSearch for messages Search criteriaManage message search results Search for messages by contact or subjectOrganizer data View a list of saved searchesChange a saved search Delete a saved searchSearch for contacts in your organizations address book Manage contact lookup resultsReconcile email messages over the wireless network Delete email messages over the wireless networkSynchronization About synchronizationSynchronize organizer data over the wireless network Change the Wireless Synchronization field to YesAbout synchronization conflicts Manage email reconciliation conflictsPrerequisites Restoring data over the wireless network Manage data synchronization conflictsAbout backing up and restoring device data Delete all device dataSynchronization troubleshooting Click Purge Deleted ItemsUser Guide 180 Bluetooth technology Bluetooth technology basicsSwitch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kitClick Activate Bluetooth device Click Transfer ContactsBluetooth technology options Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Restrict outgoing callsChange the pairing name for your BlackBerry device Turn off the prompt that appears when connecting or pairingTurn off a Bluetooth profile Make your BlackBerry device discoverableBluetooth profiles Bluetooth technology troubleshooting Cannot type a passkey on a Bluetooth enabled deviceMy list of paired Bluetooth enabled devices does not appear Change the Connect on Power Up field to NoCannot pair with a Bluetooth enabled device Cannot share contacts with a paired Bluetooth enabled device188 GPS technology troubleshooting GPS technologyAbout GPS technology Get your GPS locationGPS technology troubleshooting Maps Map basicsView a list of points of interest near a location View points of interest on a mapTrack your movement Show or hide a layer on a mapNavigation Maps bookmarksMap options Delete a bookmark for a location or routeAdd a bookmark folder for locations or routes File a bookmark for a location or routeKeep backlighting on when you track your movement Clear the map cacheView status information at the top of a map View north at the top of a mapMaps troubleshooting Add GPS location information to picturesView GPS location information for a picture on a map Diagonal lines appear on a mapMaps troubleshooting 198 Turn on invitation passwords BlackBerry MessengerAdd a contact Respond to an invitationGroups Conversations Send a file to a contact Send a voice note to a contactSend a vCard contact attachment Ping a contactStart a conference View conference participantsCopy a conversation Clear a conversationAvailability Receive notification when a contact becomes available Click Set Alert206 Switch applications ApplicationsAdd an application View properties for an applicationUpdate the BlackBerry Device Software View the size of an application databaseAbout updating the BlackBerry Device Software Click Database SizesApplication troubleshooting Click Wireless Upgrade Click Previous upgrade succeededCannot add applications Click Delete Downgrade Data210 Wireless network coverage Find information about wireless coverage indicatorsTurn off a wireless connection Network connection indicatorsTurn on wireless coverage notification About the preferred wireless network listBluetooth Green Click My Preferred Network ListChange the order of preferred wireless networks Turn off data serviceSwitch wireless networks manually Verify the status of network connections and servicesWi-Fi connection settings About connecting to a Wi-Fi networkConnect to a Wi-Fi network About Wi-Fi profilesWi-Fi profile security options Change the order of Wi-Fi profiles Switch Wi-Fi networks manuallyAdvanced Wi-Fi connection settings Prevent your device from connecting to a Wi-Fi networkDelete a Wi-Fi profile Install a root certificate on your computerWi-Fi profile connection options Allow inter-access point handoverBand type Prompt before connectionWi-Fi profile IP and DNS options UMA connection settings Wireless network coverage troubleshootingCannot synchronize a certificate 222 Power, battery, and memory Format the device memory or a media card View the amount of available memoryBest practice Optimizing your device performance 225 226 SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact listChange a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card About SIM card securityChange the SIM card PIN code Change the display name for a phone number230 Security Security basicsPassword keeper View a password in the password keeper Change a password in the password keeperHide passwords in the password keeper Delete a password from the password keeperCopy a password Prevent password copyingSet a limit for password attempts in the password keeper EncryptionAbout content protection Set content protection strengthProtect your device data About encryption keysMemory cleaning About content compressionAbout memory cleaning Turn on memory cleaningCertificates Certificate basicsDownload a certificate from an Ldap certificate server Click CertificatesView properties for a certificate Certificate propertiesView one type of certificate in the certificate list Send a certificateDelete a certificate View the certificate chain for a certificateCertificate status indicators Certificate statusChange the trust status of a certificate Revoke a certificateCertificate options Certificate revocation reasonsChange the display name for a certificate Add an email address to a certificate Click Associate AddressesClick Add Address Download an updated PGP key from an Ldap certificate server PGP keysCertificate shortcuts Download a personal PGP key from the PGP Universal ServerView properties for a PGP key PGP key propertiesSend a PGP key PGP key status PGP key status indicators Delete a PGP keyClear the PGP data cache Check the revocation status of a PGP keyChange the trust status of a PGP key Revoke a PGP keyPGP key revocation reasons PGP key options Change the display name for a PGP key Certificate servers PGP key shortcutsAdd a certificate server Change connection information for a certificate serverConnection options for Ldap certificate servers Connection options for Ocsp and CRL serversSend connection information for a certificate server Delete a certificate serverChange the key store password Synchronize the key store password with the device passwordChange when your device deletes the key store password Key storesTurn off automatic backup of key store data Click Key Stores Change the Certificate Service fieldChange the refresh rate for certificate revocation lists About using a smart card with your device About two-factor authenticationTurn on two-factor authentication Smart cardsAbout smart password entry Turn off smart password entryChange the User Authenticator field to Smart Card Import a certificate from a smart cardSwitch smart password filters Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card Click Smart CardVPN settings Software tokensChange the user name and password for a VPN profile Prerequisites Logging in to a VPNLog in to a VPN Change the software token for a VPN profileReset connection permissions for third-party applications About security self-testsVerify security software Third-party application controlTurn on safe mode Set permissions for a third-party applicationConnection permissions for third-party applications Interaction permissions for third-party applications Security troubleshooting Cannot unlock my device using my smart cardData permissions for third-party applications Cannot download a certificateUser Guide 262 Service books and diagnostic reports Service booksDiagnostic reports View a diagnostic report Submit a diagnostic reportDelete a diagnostic report Set a default recipient for diagnostic reportsWi-Fi diagnostic reports Cannot run or submit a diagnostic reportAbout Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportSet a default recipient for Wi-Fi diagnostic reports BrickBreaker About BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speedCheck the high scores on the BrickBreaker web site Click Send High ScoreClick High Scores 270 BlackBerry enabled device GlossaryBlackBerry MDS CertificateMass storage mode Ldap certificate serverOcsp server Personal certificatePersonal PGP key Private keyTriple DES WML 276 Legal notice 277User Guide User Guide