User Guide
SWD-454228-1120081435-001
Contents
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User Guide
BlackBerry basics shortcuts
Shortcuts
Phone shortcuts
Message shortcuts
A message list
Attachment shortcuts
Move around a message list
A spreadsheet
Media shortcuts
Camera and video camera shortcuts
Browser shortcuts
On a web
Typing shortcuts
Calendar shortcuts
Navigate a web
Search shortcuts
Insert symbols
Map shortcuts
Work with text
Phone
Phone basics
Phone
Switch applications during a call
Dial using numbers or letters
Make a call when the device is locked
Turn on the speakerphone
Emergency calls
Volume
Voice mail
Change the voice mail access number
Improve sound quality during a call
Improve sound quality for all calls
Voice dialing
Speed dial
Turn off choice lists for voice commands
Check a status using a voice command
Change the voice dialing language
Turn off voice prompts
Conference calls
Speak privately with a contact during a conference call
Create a phone number link for a conference call
Disconnect a contact from a conference call
Leave a conference call
About call logs
Call logs
View call logs in a message list
Add notes to a call log
Call forwarding
Call waiting
Add a call forwarding phone number
Forward calls
Change a call forwarding phone number
Call blocking
Change the call blocking password
Delete a call forwarding phone number
About call blocking
About fixed dialing
Fixed dialing
Turn on fixed dialing
Add a contact to your fixed dialing list
Smart dialing
Set the default country code and area code
Change a contact in your fixed dialing list
Delete a contact from your fixed dialing list
Set options for dialing extensions
TTY support
About TTY support
Turn on TTY support
Phone options
Multiple phone numbers
Turn off the prompt that appears before you delete items
Hide or display your phone number when you make calls
Reset a call timer
Phone troubleshooting
Click Last Call or Total Calls Click Clear Timer
Cannot make or receive calls
My phone number appears as Unknown in the phone application
Cannot make calls using a voice command
Cannot check my voice mail
Cannot make a conference call
Some features are not available on my device
Message basics
Messages
Composing messages
Add a signature
Sending messages
Delete the disclaimer from an email message
Create a link for a PIN
Send an SMS text message
Send a PIN message
Send an MMS message
Managing messages
Search for text in a message, in an attachment, or on a web
Save a message
Mark a message as opened or unopened
View an address instead of a display name
Email message basics
Email messages
Delete the original text from a reply message
File an email message
Click Folder Redirection
Add, change, or delete an email message folder
Change the Save Copy In Sent Folder field to No
About email message filters
Email message filters
Create an email message filter
Options for email message filters
Change an email message filter
Turn on an email message filter
Prioritize email message filters
Email message options
Delete an email message filter
Check spelling automatically before sending email messages
View email messages in plain text format
Request delivery or read confirmation for email messages
Stop loading pictures in Html email messages
Hide filed email messages
Stop forwarding email messages to your device
Receive only the first section of long email messages
Change the Send Email to Handheld field to No
About PIN messages
PIN messages
Find your PIN
Send a PIN message
SMS text message basics
SMS text messages
About SMS text messages
Find your SMS phone number
Turn off AutoText for SMS text messages
Options for SMS text messages
View more of the history in SMS text messages
Store SMS text messages on your SIM card
Cell broadcasting
Set a wireless network type for sending SMS text messages
About cell broadcasting
Turn on cell broadcasting
MMS message basics
MMS messages
Create a slide show in an MMS message
MMS message attachments
Attach a media file to an MMS message
Attach Picture Attach Audio Attach Video Attach Voice Note
MMS message options
Message list options
Stop receiving MMS messages when roaming
View the size of an MMS message before sending it
Block MMS messages
Set how long your device stores messages
Click General Settings
Change how a message list displays messages
Hide the new or unopened message indicator
About multiple message lists
Use one message list or multiple message lists
Block incoming messages
Hide sent messages
Click Firewall
Click Configure Exceptions
Reset a blocked message counter
Click Reset Count or Reset All Counts
Add a contact to your allowed sender list
MIME-protected message basics
MIME-protected messages
About signing and encrypting messages
Sign or encrypt a message
Download the certificate used to sign or encrypt a message
Attach a certificate to a message
Add a certificate from a message
Add a certificate from an attachment
Digital signature indicators for S/MIME protected messages
Attachment indicators in S/MIME-protected messages
MIME-protected message status
View the certificate used to sign or encrypt a message
MIME-protected message options
Encryption status indicators
Check the status of a certificate or certificate chain
Change your signing or encryption certificate
Change the default message classification
Change the default signing and encryption option
Change the size of S/MIME indicators in messages
About message classifications
Change the Request S/MIME Receipts field to Yes
MIME-protected message troubleshooting
Change the Warn about truncated messages field to No
PGP protected message basics
PGP protected messages
Cannot open an attachment in an encrypted message
Encrypt a PGP protected message with a pass phrase
Attach a PGP key to a message
Attachment indicators in PGP protected messages
Download the PGP key used to sign or encrypt a message
Add a PGP key from a message
PGP protected message status
Digital signature indicators for PGP protected messages
View the PGP key used to sign or encrypt a message
Click Display Senders PGP Key or Display Encryption PGP key
Change your signing and encryption key
PGP protected message options
Change the encryption algorithms for PGP protected messages
Change the size of PGP indicators in messages
PGP protected message troubleshooting
Message troubleshooting
Change the Warn about problems with my PGP keys field to No
Cannot send messages
Cannot file email messages
Am not receiving messages
Am not receiving SMS text messages
Cannot send SMS text messages
Some messages no longer appear on my device
Message or attachment does not appear or is truncated
Some email message folders appear dimmed
Html email messages do not appear correctly
Email message filters are not working correctly
Cannot turn on cell broadcasting
View a list of saved searches
Attachment basics
Attachments
View properties for an attachment
Open a link in an attachment
Set font options for an attachment
Search for text in a message, in an attachment, or on a web
Spreadsheet attachments
Document attachments
Media attachments
Presentation attachments
VCard contact attachments
Click Add to Contacts or Update Contact
About vCard contact attachments
Open a vCard contact attachment
Skipped content bar appears in a document
Attachment troubleshooting
Question mark appears on a slide
Camera and video camera
Take a picture
Camera and video camera
Pan a picture
Zoom in to or out from a picture
Camera and video camera options
Apply a color effect to pictures or videos
Cannot save pictures or videos
Camera and video camera troubleshooting
Flash dims or turns off
Some pictures that I take are blurry
Transferring and downloading media files
Media
About transferring media files
Save a song or video from a web
Send a media file
Receive a media file using Bluetooth technology
Download a ring tone
Download a Home screen background
Playing media files and recording voice notes
Keep backlighting on when you play a video
Amplify the volume
Search for a media file
Record a voice note
Playlists
Managing media files
About playlists
Create a standard playlist
Repeat a playlist
Create an automatic playlist
Rename a playlist
Click Playlists Click New Playlist Click Automatic Playlist
Change the amount of memory available for media files
View properties for a media file
Rename a media file
Move a media file
Delete a media file
Viewing pictures
View a picture
Use a picture as the Home screen background
View pictures by name
Change the number of seconds between slides in a slide show
Zoom in to or out from a picture
Pan a picture
Managing pictures
Media card and mass storage mode options
Turn off the mass storage mode prompt
Turn off mass storage mode
Encrypt the files in the device memory and on a media card
Turn off media card support
Cannot play a song or video on a web
Media troubleshooting
Cannot open media files
My device does not recognize my media card
Lock the device
Browser basics
Browser
Browsing web pages
Save a web page to a message list
Refresh a web
Stop loading a web
View a list of web pages you visited recently
Viewing, copying, and forwarding addresses
Viewing pictures and playing media files
Browser bookmarks
About bookmarks for web pages
Add a bookmark for a web
Send a bookmark for a web
Change a bookmark for a web
Delete a bookmark for a web
Add a bookmark folder for web pages
Rename a bookmark folder for web pages
Web feeds
Delete a bookmark folder for web pages
About web feeds
Listen to web feed content
View web feed content
Mark a web feed title as opened or unopened
Change a web feed
Browser options
Change the default browser view
Delete a web feed
Change the home page or start
Change display options for web pages
Change options for pictures and animation on web pages
Change font options for web pages
Set the character encoding for all web pages
Clear a browser cache
About browser configurations
Clear the browser history
Click Cache Operations
Browser security
Wtls options
Add a trusted content server
About browser push
Browser push
Turn off browser push
Browser push options
Process Smsc
MDS Hosts
Smsc Hosts
Process IP
Cannot set up automatic synchronization for bookmarks
Browser troubleshooting
No browser is available on my device
116
Click Update Time
Date, time, and alarm
Set the date and time
Click Set Time
Set options for bedside clock mode
Turn on bedside clock mode
Change the clock face
Display a second time zone
Silence the alarm
Turn on the alarm
Change alarm notification options
Set the timer
Date, time, and alarm troubleshooting
Change timer notification options
Time on my device is incorrect
Contacts
Personal organizer
Contact basics
Change a contact
View a contact
Delete a contact
Search for contacts in your organizations address book
About custom ring tones
Customizing contacts
Assign a ring tone to a contact
Add a caller ID picture for a contact
Delete the caller ID picture for a contact
Mailing lists
About mailing lists
Create a mailing list
Multiple contact lists
Sort contacts or tasks
Contact list options
Change the display options for contacts
Turn off the prompt that appears before you delete items
Calendar
Contact troubleshooting
Calendar basics
Schedule an appointment quickly in Day view
Schedule an alarm
Schedule a meeting
Recurrence fields
Delete an appointment, meeting, or alarm
Open an appointment, meeting, or alarm
Switch days in Day view
Meetings
Respond to a meeting invitation
View your calendar when responding to a meeting
Check availability of meeting participants
Click View Calendar
Conference call meetings
Calendar options
Change the default calendar view
Create a conference call meeting from your computer
Enter a conference call meeting
Change the start and end time for days
Change the default reminder time for calendar entries
Change the snooze time for reminders
View tasks in a calendar
Hide free time in Agenda view
Change the first day of the week
Change how long your device stores calendar entries
Click General Options Change the First Day of Week field
Multiple calendars
Change the default calendar
Calendar troubleshooting
Cannot set some fields when scheduling appointments
Calendar shortcuts
Task basics
Tasks
Cannot enter a conference call with the Join Now option
Create a task
Change the status of a task
Task list options
Hide completed tasks
Send a task or memo
View the number of tasks or memos stored on your device
Memo basics
Memos
Create a memo
Change a memo
Memo list options
Categories
About categories
Create a category for contacts, tasks, or memos
Calculator
User Guide
144
Notification basics
Notification profiles
Delete a notification profile
Change a notification profile
Prevent notification during calls
Silence your device
Turn on wireless coverage notification
Turn off Bluetooth connection notification
LED notification
LED notification
About custom notification
Custom notification
Change the order of notification profile exceptions
Delete a notification profile exception
Change a notification profile exception
About custom ring tones
Assign a ring tone to a contact
My device is vibrating more times than expected
Notification profile troubleshooting
Typing basics
Typing
Typing input methods
Type in Arabic or Russian using multi-tap
Type in Arabic or Russian using SureType technology
Change the typing input language
Arabic and Russian typing input methods
Korean typing input method
Spelling checker
Check spelling
Correct spelling while you type
Change options for checking spelling
Check spelling automatically before sending email messages
Add a word to the custom dictionary
Change a word in the custom dictionary
About the custom dictionary
Custom dictionary
Stop adding items to the custom dictionary automatically
About AutoText
AutoText
Create an AutoText entry
Click Input Options
Change an AutoText entry
Turn off AutoText for SMS text messages
Delete an AutoText entry
Undo an AutoText change
Cannot check spelling
Typing troubleshooting
160
Language
Change the input options for SureType technology
Change the shortcut for switching typing input languages
Change the voice dialing language
Language troubleshooting
Turn off the shortcut for switching typing input languages
Change the display options for contacts
Some characters do not appear correctly on my device
164
Backlighting
Display and keyboard
Display options
Change the display font
Set owner information
About organizing applications
Add an application folder
Move an application icon
Keyboard options
Hide an application icon
Delete an application folder
Themes
Display troubleshooting
Accessibility options
No application opens when I press a Convenience key
Messages, attachments, and web pages
Search
Search for messages
Search criteria
Search for messages by contact or subject
Manage message search results
View a list of saved searches
Organizer data
Change a saved search
Delete a saved search
Manage contact lookup results
Search for contacts in your organizations address book
Delete email messages over the wireless network
Reconcile email messages over the wireless network
Synchronization
About synchronization
Change the Wireless Synchronization field to Yes
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage email reconciliation conflicts
Manage data synchronization conflicts
Prerequisites Restoring data over the wireless network
About backing up and restoring device data
Delete all device data
Click Purge Deleted Items
Synchronization troubleshooting
User Guide
180
Bluetooth technology basics
Bluetooth technology
Share contacts with a paired Bluetooth enabled car kit
Switch to a paired Bluetooth enabled device during a call
Click Activate Bluetooth device
Click Transfer Contacts
Rename a paired Bluetooth enabled device
Bluetooth technology options
Delete a paired Bluetooth enabled device
Restrict outgoing calls
Turn off the prompt that appears when connecting or pairing
Change the pairing name for your BlackBerry device
Turn off a Bluetooth profile
Make your BlackBerry device discoverable
Bluetooth profiles
Cannot type a passkey on a Bluetooth enabled device
Bluetooth technology troubleshooting
My list of paired Bluetooth enabled devices does not appear
Change the Connect on Power Up field to No
Cannot share contacts with a paired Bluetooth enabled device
Cannot pair with a Bluetooth enabled device
188
GPS technology
GPS technology troubleshooting
About GPS technology
Get your GPS location
GPS technology troubleshooting
Map basics
Maps
View points of interest on a map
View a list of points of interest near a location
Track your movement
Show or hide a layer on a map
Maps bookmarks
Navigation
Delete a bookmark for a location or route
Map options
Add a bookmark folder for locations or routes
File a bookmark for a location or route
Clear the map cache
Keep backlighting on when you track your movement
View status information at the top of a map
View north at the top of a map
Add GPS location information to pictures
Maps troubleshooting
View GPS location information for a picture on a map
Diagonal lines appear on a map
Maps troubleshooting
198
BlackBerry Messenger
Turn on invitation passwords
Add a contact
Respond to an invitation
Groups
Conversations
Send a voice note to a contact
Send a file to a contact
Send a vCard contact attachment
Ping a contact
View conference participants
Start a conference
Copy a conversation
Clear a conversation
Availability
Click Set Alert
Receive notification when a contact becomes available
206
Applications
Switch applications
Add an application
View properties for an application
View the size of an application database
Update the BlackBerry Device Software
About updating the BlackBerry Device Software
Click Database Sizes
Click Wireless Upgrade Click Previous upgrade succeeded
Application troubleshooting
Cannot add applications
Click Delete Downgrade Data
210
Find information about wireless coverage indicators
Wireless network coverage
Turn off a wireless connection
Network connection indicators
About the preferred wireless network list
Turn on wireless coverage notification
Bluetooth Green
Click My Preferred Network List
Turn off data service
Change the order of preferred wireless networks
Verify the status of network connections and services
Switch wireless networks manually
Wi-Fi connection settings
About connecting to a Wi-Fi network
About Wi-Fi profiles
Connect to a Wi-Fi network
Wi-Fi profile security options
Switch Wi-Fi networks manually
Change the order of Wi-Fi profiles
Prevent your device from connecting to a Wi-Fi network
Advanced Wi-Fi connection settings
Delete a Wi-Fi profile
Install a root certificate on your computer
Allow inter-access point handover
Wi-Fi profile connection options
Band type
Prompt before connection
Wi-Fi profile IP and DNS options
Wireless network coverage troubleshooting
UMA connection settings
Cannot synchronize a certificate
222
Power, battery, and memory
View the amount of available memory
Format the device memory or a media card
Best practice Optimizing your device performance
225
226
About the SIM card phone book
SIM card
Add a contact to your SIM card
Copy contacts from your SIM card to your contact list
Delete a SIM card contact
Change a SIM card contact
Store SMS text messages on your SIM card
About SIM card security
Change the display name for a phone number
Change the SIM card PIN code
230
Security basics
Security
Password keeper
Change a password in the password keeper
View a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Prevent password copying
Copy a password
Set a limit for password attempts in the password keeper
Encryption
Set content protection strength
About content protection
Protect your device data
About encryption keys
About content compression
Memory cleaning
About memory cleaning
Turn on memory cleaning
Certificate basics
Certificates
Download a certificate from an Ldap certificate server
Click Certificates
Certificate properties
View properties for a certificate
Send a certificate
View one type of certificate in the certificate list
Delete a certificate
View the certificate chain for a certificate
Certificate status
Certificate status indicators
Change the trust status of a certificate
Revoke a certificate
Certificate revocation reasons
Certificate options
Change the display name for a certificate
Click Associate Addresses
Add an email address to a certificate
Click Add Address
PGP keys
Download an updated PGP key from an Ldap certificate server
Certificate shortcuts
Download a personal PGP key from the PGP Universal Server
PGP key properties
View properties for a PGP key
Send a PGP key
Delete a PGP key
PGP key status PGP key status indicators
Clear the PGP data cache
Check the revocation status of a PGP key
Revoke a PGP key
Change the trust status of a PGP key
PGP key revocation reasons
PGP key options Change the display name for a PGP key
PGP key shortcuts
Certificate servers
Add a certificate server
Change connection information for a certificate server
Connection options for Ocsp and CRL servers
Connection options for Ldap certificate servers
Send connection information for a certificate server
Delete a certificate server
Synchronize the key store password with the device password
Change the key store password
Change when your device deletes the key store password
Key stores
Click Key Stores Change the Certificate Service field
Turn off automatic backup of key store data
Change the refresh rate for certificate revocation lists
About two-factor authentication
About using a smart card with your device
Turn on two-factor authentication
Smart cards
Turn off smart password entry
About smart password entry
Change the User Authenticator field to Smart Card
Import a certificate from a smart card
Prerequisites Using authentication certificates
Switch smart password filters
Use a certificate to authenticate your smart card
Click Smart Card
Software tokens
VPN settings
Prerequisites Logging in to a VPN
Change the user name and password for a VPN profile
Log in to a VPN
Change the software token for a VPN profile
About security self-tests
Reset connection permissions for third-party applications
Verify security software
Third-party application control
Set permissions for a third-party application
Turn on safe mode
Connection permissions for third-party applications
Interaction permissions for third-party applications
Cannot unlock my device using my smart card
Security troubleshooting
Data permissions for third-party applications
Cannot download a certificate
User Guide
262
Service books
Service books and diagnostic reports
Diagnostic reports
Submit a diagnostic report
View a diagnostic report
Delete a diagnostic report
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
Wi-Fi diagnostic reports
About Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
Set a default recipient for Wi-Fi diagnostic reports
About BrickBreaker
BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Adjust the volume
Play BrickBreaker
Set the paddle speed
Click Send High Score
Check the high scores on the BrickBreaker web site
Click High Scores
270
Glossary
BlackBerry enabled device
BlackBerry MDS
Certificate
Ldap certificate server
Mass storage mode
Personal certificate
Ocsp server
Personal PGP key
Private key
Triple DES
WML
276
277
Legal notice
User Guide
User Guide