Blackberry 8900 Html email messages do not appear correctly, Cannot turn on cell broadcasting

User Guide Message troubleshooting

•If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

HTML email messages do not appear correctly

Try performing the following actions:

•To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

•Wait for a short period of time. Your device receives long messages and attachments in sections.

•Try viewing your message in plain text. Press the Menu key. Click Get Plain Text.

Some email message folders appear dimmed

If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions:

•Wait for a few seconds. The email message folders might become available after a short period of time.

•Turn off wireless email reconciliation, and then turn it on again.

Related topics

Reconcile email messages over the wireless network, 175

Email message filters are not working correctly

Try performing the following actions:

•Verify that your email message filters are turned on.

•Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.

Related topics

Email message filters, 42

I cannot turn on cell broadcasting

Your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support.

I cannot attach a file to an MMS message

Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try performing the following actions:

•Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).

•Verify that the file is not copyright protected.

•If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.

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