Service books and diagnostic reports | Blackberry 8900 manual

User Guide

Service books and diagnostic reports

Service books and diagnostic reports

Service books

About service books

Service books determine which services are available on your BlackBerry® device.

Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry® Desktop Manager.

Accept a service book

1.In the device options, click Advanced Options.

2.Click Service Book.

3.Highlight the new service book.

4.Press the Menu key.

5.Click Accept.

Delete a service book

1.In the device options, click Advanced Options.

2.Click Service Book.

3.Highlight a service book.

4.Press the Menu key.

5.Click Delete.

To restore a service book, press the Menu key. Click Undelete.

Diagnostic reports

About diagnostic reports

Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.

Run a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

263

Image 265

Blackberry 8900 manual Service books and diagnostic reports, Diagnostic reports

Contents

User Guide SWD-454228-1120081435-001 Contents 101 121 165 199 223 263 User Guide BlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcuts A message list Attachment shortcutsMove around a message list A spreadsheet Media shortcuts Camera and video camera shortcutsBrowser shortcuts On a web Typing shortcuts Calendar shortcutsNavigate a web Search shortcuts Insert symbolsMap shortcuts Work with text Phone Phone basics Phone Switch applications during a call Dial using numbers or lettersMake a call when the device is locked Turn on the speakerphone Emergency calls Volume Voice mail Change the voice mail access numberImprove sound quality during a call Improve sound quality for all calls Voice dialing Speed dial Turn off choice lists for voice commands Check a status using a voice commandChange the voice dialing language Turn off voice prompts Conference calls Speak privately with a contact during a conference call Create a phone number link for a conference callDisconnect a contact from a conference call Leave a conference call About call logs Call logsView call logs in a message list Add notes to a call log Call forwarding Call waiting Add a call forwarding phone number Forward callsChange a call forwarding phone number Call blocking Change the call blocking passwordDelete a call forwarding phone number About call blocking About fixed dialing Fixed dialingTurn on fixed dialing Add a contact to your fixed dialing list Smart dialing Set the default country code and area codeChange a contact in your fixed dialing list Delete a contact from your fixed dialing list Set options for dialing extensions TTY supportAbout TTY support Turn on TTY support Phone options Multiple phone numbers Turn off the prompt that appears before you delete items Hide or display your phone number when you make calls Reset a call timer Phone troubleshootingClick Last Call or Total Calls Click Clear Timer Cannot make or receive calls My phone number appears as Unknown in the phone application Cannot make calls using a voice commandCannot check my voice mail Cannot make a conference call Some features are not available on my device Message basics MessagesComposing messages Add a signature Sending messagesDelete the disclaimer from an email message Create a link for a PIN Send an SMS text message Send a PIN messageSend an MMS message Managing messages Search for text in a message, in an attachment, or on a web Save a messageMark a message as opened or unopened View an address instead of a display name Email message basics Email messagesDelete the original text from a reply message File an email message Click Folder Redirection Add, change, or delete an email message folderChange the Save Copy In Sent Folder field to No About email message filters Email message filtersCreate an email message filter Options for email message filters Change an email message filter Turn on an email message filter Prioritize email message filters Email message optionsDelete an email message filter Check spelling automatically before sending email messages View email messages in plain text format Request delivery or read confirmation for email messagesStop loading pictures in Html email messages Hide filed email messages Stop forwarding email messages to your device Receive only the first section of long email messagesChange the Send Email to Handheld field to No About PIN messages PIN messagesFind your PIN Send a PIN message SMS text message basics SMS text messagesAbout SMS text messages Find your SMS phone number Turn off AutoText for SMS text messages Options for SMS text messagesView more of the history in SMS text messages Store SMS text messages on your SIM card Cell broadcasting Set a wireless network type for sending SMS text messagesAbout cell broadcasting Turn on cell broadcasting MMS message basics MMS messages Create a slide show in an MMS message MMS message attachmentsAttach a media file to an MMS message Attach Picture Attach Audio Attach Video Attach Voice Note MMS message options Message list options Stop receiving MMS messages when roamingView the size of an MMS message before sending it Block MMS messages Set how long your device stores messages Click General Settings Change how a message list displays messages Hide the new or unopened message indicatorAbout multiple message lists Use one message list or multiple message lists Block incoming messages Hide sent messagesClick Firewall Click Configure Exceptions Reset a blocked message counterClick Reset Count or Reset All Counts Add a contact to your allowed sender list MIME-protected message basics MIME-protected messagesAbout signing and encrypting messages Sign or encrypt a message Download the certificate used to sign or encrypt a message Attach a certificate to a messageAdd a certificate from a message Add a certificate from an attachment Digital signature indicators for S/MIME protected messages Attachment indicators in S/MIME-protected messagesMIME-protected message status View the certificate used to sign or encrypt a message MIME-protected message options Encryption status indicatorsCheck the status of a certificate or certificate chain Change your signing or encryption certificate Change the default message classification Change the default signing and encryption optionChange the size of S/MIME indicators in messages About message classifications Change the Request S/MIME Receipts field to Yes MIME-protected message troubleshootingChange the Warn about truncated messages field to No PGP protected message basics PGP protected messagesCannot open an attachment in an encrypted message Encrypt a PGP protected message with a pass phrase Attach a PGP key to a message Attachment indicators in PGP protected messagesDownload the PGP key used to sign or encrypt a message Add a PGP key from a message PGP protected message status Digital signature indicators for PGP protected messagesView the PGP key used to sign or encrypt a message Click Display Senders PGP Key or Display Encryption PGP key Change your signing and encryption key PGP protected message options Change the encryption algorithms for PGP protected messages Change the size of PGP indicators in messages PGP protected message troubleshooting Message troubleshootingChange the Warn about problems with my PGP keys field to No Cannot send messages Cannot file email messages Am not receiving messages Am not receiving SMS text messages Cannot send SMS text messagesSome messages no longer appear on my device Message or attachment does not appear or is truncated Some email message folders appear dimmed Html email messages do not appear correctlyEmail message filters are not working correctly Cannot turn on cell broadcasting View a list of saved searches Attachment basics Attachments View properties for an attachment Open a link in an attachmentSet font options for an attachment Search for text in a message, in an attachment, or on a web Spreadsheet attachments Document attachments Media attachments Presentation attachments VCard contact attachments Click Add to Contacts or Update ContactAbout vCard contact attachments Open a vCard contact attachment Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Camera and video camera Take a picture Camera and video cameraPan a picture Zoom in to or out from a picture Camera and video camera options Apply a color effect to pictures or videos Cannot save pictures or videos Camera and video camera troubleshootingFlash dims or turns off Some pictures that I take are blurry Transferring and downloading media files MediaAbout transferring media files Save a song or video from a web Send a media file Receive a media file using Bluetooth technologyDownload a ring tone Download a Home screen background Playing media files and recording voice notes Keep backlighting on when you play a video Amplify the volumeSearch for a media file Record a voice note Playlists Managing media filesAbout playlists Create a standard playlist Repeat a playlist Create an automatic playlistRename a playlist Click Playlists Click New Playlist Click Automatic Playlist Change the amount of memory available for media files View properties for a media fileRename a media file Move a media file Delete a media file Viewing picturesView a picture Use a picture as the Home screen background View pictures by name Change the number of seconds between slides in a slide showZoom in to or out from a picture Pan a picture Managing pictures Media card and mass storage mode options Turn off the mass storage mode prompt Turn off mass storage modeEncrypt the files in the device memory and on a media card Turn off media card support Cannot play a song or video on a web Media troubleshootingCannot open media files My device does not recognize my media card Lock the device Browser basics BrowserBrowsing web pages Save a web page to a message list Refresh a webStop loading a web View a list of web pages you visited recently Viewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarksAbout bookmarks for web pages Add a bookmark for a web Send a bookmark for a web Change a bookmark for a webDelete a bookmark for a web Add a bookmark folder for web pages Rename a bookmark folder for web pages Web feedsDelete a bookmark folder for web pages About web feeds Listen to web feed content View web feed contentMark a web feed title as opened or unopened Change a web feed Browser options Change the default browser viewDelete a web feed Change the home page or start Change display options for web pages Change options for pictures and animation on web pagesChange font options for web pages Set the character encoding for all web pages Clear a browser cache About browser configurationsClear the browser history Click Cache Operations Browser security Wtls options Add a trusted content server About browser push Browser pushTurn off browser push Browser push options Process Smsc MDS HostsSmsc Hosts Process IP Cannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device 116 Click Update Time Date, time, and alarmSet the date and time Click Set Time Set options for bedside clock mode Turn on bedside clock modeChange the clock face Display a second time zone Silence the alarm Turn on the alarmChange alarm notification options Set the timer Date, time, and alarm troubleshooting Change timer notification optionsTime on my device is incorrect Contacts Personal organizerContact basics Change a contact View a contactDelete a contact Search for contacts in your organizations address book About custom ring tones Customizing contactsAssign a ring tone to a contact Add a caller ID picture for a contact Delete the caller ID picture for a contact Mailing listsAbout mailing lists Create a mailing list Multiple contact lists Sort contacts or tasks Contact list optionsChange the display options for contacts Turn off the prompt that appears before you delete items Calendar Contact troubleshootingCalendar basics Schedule an appointment quickly in Day view Schedule an alarmSchedule a meeting Recurrence fields Delete an appointment, meeting, or alarm Open an appointment, meeting, or alarmSwitch days in Day view Meetings Respond to a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Click View Calendar Conference call meetings Calendar options Change the default calendar viewCreate a conference call meeting from your computer Enter a conference call meeting Change the start and end time for days Change the default reminder time for calendar entriesChange the snooze time for reminders View tasks in a calendar Hide free time in Agenda view Change the first day of the weekChange how long your device stores calendar entries Click General Options Change the First Day of Week field Multiple calendars Change the default calendar Calendar troubleshootingCannot set some fields when scheduling appointments Calendar shortcuts Task basics TasksCannot enter a conference call with the Join Now option Create a task Change the status of a task Task list optionsHide completed tasks Send a task or memo View the number of tasks or memos stored on your device Memo basics MemosCreate a memo Change a memo Memo list options CategoriesAbout categories Create a category for contacts, tasks, or memos Calculator User Guide 144 Notification basics Notification profiles Delete a notification profile Change a notification profilePrevent notification during calls Silence your device Turn on wireless coverage notification Turn off Bluetooth connection notificationLED notification LED notification About custom notification Custom notificationChange the order of notification profile exceptions Delete a notification profile exception Change a notification profile exceptionAbout custom ring tones Assign a ring tone to a contact My device is vibrating more times than expected Notification profile troubleshooting Typing basics Typing Typing input methods Type in Arabic or Russian using multi-tap Type in Arabic or Russian using SureType technologyChange the typing input language Arabic and Russian typing input methods Korean typing input method Spelling checkerCheck spelling Correct spelling while you type Change options for checking spelling Check spelling automatically before sending email messagesAdd a word to the custom dictionary Change a word in the custom dictionary About the custom dictionary Custom dictionaryStop adding items to the custom dictionary automatically About AutoText AutoTextCreate an AutoText entry Click Input Options Change an AutoText entry Turn off AutoText for SMS text messagesDelete an AutoText entry Undo an AutoText change Cannot check spelling Typing troubleshooting 160 Language Change the input options for SureType technology Change the shortcut for switching typing input languagesChange the voice dialing language Language troubleshooting Turn off the shortcut for switching typing input languagesChange the display options for contacts Some characters do not appear correctly on my device 164 Backlighting Display and keyboardDisplay options Change the display font Set owner informationAbout organizing applications Add an application folder Move an application icon Keyboard optionsHide an application icon Delete an application folder Themes Display troubleshooting Accessibility options No application opens when I press a Convenience key Messages, attachments, and web pages SearchSearch for messages Search criteria Search for messages by contact or subject Manage message search results View a list of saved searches Organizer dataChange a saved search Delete a saved search Manage contact lookup results Search for contacts in your organizations address book Delete email messages over the wireless network Reconcile email messages over the wireless networkSynchronization About synchronization Change the Wireless Synchronization field to Yes Synchronize organizer data over the wireless networkAbout synchronization conflicts Manage email reconciliation conflicts Manage data synchronization conflicts Prerequisites Restoring data over the wireless networkAbout backing up and restoring device data Delete all device data Click Purge Deleted Items Synchronization troubleshooting User Guide 180 Bluetooth technology basics Bluetooth technology Share contacts with a paired Bluetooth enabled car kit Switch to a paired Bluetooth enabled device during a callClick Activate Bluetooth device Click Transfer Contacts Rename a paired Bluetooth enabled device Bluetooth technology optionsDelete a paired Bluetooth enabled device Restrict outgoing calls Turn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry deviceTurn off a Bluetooth profile Make your BlackBerry device discoverable Bluetooth profiles Cannot type a passkey on a Bluetooth enabled device Bluetooth technology troubleshootingMy list of paired Bluetooth enabled devices does not appear Change the Connect on Power Up field to No Cannot share contacts with a paired Bluetooth enabled device Cannot pair with a Bluetooth enabled device 188 GPS technology GPS technology troubleshootingAbout GPS technology Get your GPS location GPS technology troubleshooting Map basics Maps View points of interest on a map View a list of points of interest near a locationTrack your movement Show or hide a layer on a map Maps bookmarks Navigation Delete a bookmark for a location or route Map optionsAdd a bookmark folder for locations or routes File a bookmark for a location or route Clear the map cache Keep backlighting on when you track your movementView status information at the top of a map View north at the top of a map Add GPS location information to pictures Maps troubleshootingView GPS location information for a picture on a map Diagonal lines appear on a map Maps troubleshooting 198 BlackBerry Messenger Turn on invitation passwordsAdd a contact Respond to an invitation Groups Conversations Send a voice note to a contact Send a file to a contactSend a vCard contact attachment Ping a contact View conference participants Start a conferenceCopy a conversation Clear a conversation Availability Click Set Alert Receive notification when a contact becomes available 206 Applications Switch applicationsAdd an application View properties for an application View the size of an application database Update the BlackBerry Device SoftwareAbout updating the BlackBerry Device Software Click Database Sizes Click Wireless Upgrade Click Previous upgrade succeeded Application troubleshootingCannot add applications Click Delete Downgrade Data 210 Find information about wireless coverage indicators Wireless network coverageTurn off a wireless connection Network connection indicators About the preferred wireless network list Turn on wireless coverage notificationBluetooth Green Click My Preferred Network List Turn off data service Change the order of preferred wireless networks Verify the status of network connections and services Switch wireless networks manuallyWi-Fi connection settings About connecting to a Wi-Fi network About Wi-Fi profiles Connect to a Wi-Fi networkWi-Fi profile security options Switch Wi-Fi networks manually Change the order of Wi-Fi profiles Prevent your device from connecting to a Wi-Fi network Advanced Wi-Fi connection settingsDelete a Wi-Fi profile Install a root certificate on your computer Allow inter-access point handover Wi-Fi profile connection optionsBand type Prompt before connection Wi-Fi profile IP and DNS options Wireless network coverage troubleshooting UMA connection settings Cannot synchronize a certificate 222 Power, battery, and memory View the amount of available memory Format the device memory or a media cardBest practice Optimizing your device performance 225 226 About the SIM card phone book SIM cardAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Delete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card About SIM card security Change the display name for a phone number Change the SIM card PIN code 230 Security basics Security Password keeper Change a password in the password keeper View a password in the password keeperHide passwords in the password keeper Delete a password from the password keeper Prevent password copying Copy a passwordSet a limit for password attempts in the password keeper Encryption Set content protection strength About content protectionProtect your device data About encryption keys About content compression Memory cleaningAbout memory cleaning Turn on memory cleaning Certificate basics CertificatesDownload a certificate from an Ldap certificate server Click Certificates Certificate properties View properties for a certificate Send a certificate View one type of certificate in the certificate listDelete a certificate View the certificate chain for a certificate Certificate status Certificate status indicatorsChange the trust status of a certificate Revoke a certificate Certificate revocation reasons Certificate optionsChange the display name for a certificate Click Associate Addresses Add an email address to a certificateClick Add Address PGP keys Download an updated PGP key from an Ldap certificate serverCertificate shortcuts Download a personal PGP key from the PGP Universal Server PGP key properties View properties for a PGP keySend a PGP key Delete a PGP key PGP key status PGP key status indicatorsClear the PGP data cache Check the revocation status of a PGP key Revoke a PGP key Change the trust status of a PGP keyPGP key revocation reasons PGP key options Change the display name for a PGP key PGP key shortcuts Certificate serversAdd a certificate server Change connection information for a certificate server Connection options for Ocsp and CRL servers Connection options for Ldap certificate serversSend connection information for a certificate server Delete a certificate server Synchronize the key store password with the device password Change the key store passwordChange when your device deletes the key store password Key stores Click Key Stores Change the Certificate Service field Turn off automatic backup of key store dataChange the refresh rate for certificate revocation lists About two-factor authentication About using a smart card with your deviceTurn on two-factor authentication Smart cards Turn off smart password entry About smart password entryChange the User Authenticator field to Smart Card Import a certificate from a smart card Prerequisites Using authentication certificates Switch smart password filtersUse a certificate to authenticate your smart card Click Smart Card Software tokens VPN settings Prerequisites Logging in to a VPN Change the user name and password for a VPN profileLog in to a VPN Change the software token for a VPN profile About security self-tests Reset connection permissions for third-party applicationsVerify security software Third-party application control Set permissions for a third-party application Turn on safe modeConnection permissions for third-party applications Interaction permissions for third-party applications Cannot unlock my device using my smart card Security troubleshootingData permissions for third-party applications Cannot download a certificate User Guide 262 Service books Service books and diagnostic reportsDiagnostic reports Submit a diagnostic report View a diagnostic reportDelete a diagnostic report Set a default recipient for diagnostic reports Cannot run or submit a diagnostic report Wi-Fi diagnostic reportsAbout Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Set a default recipient for Wi-Fi diagnostic reports About BrickBreaker BrickBreakerBrickBreaker capsules BrickBreaker scoring Adjust the volumePlay BrickBreaker Set the paddle speed Click Send High Score Check the high scores on the BrickBreaker web siteClick High Scores 270 Glossary BlackBerry enabled deviceBlackBerry MDS Certificate Ldap certificate server Mass storage mode Personal certificate Ocsp serverPersonal PGP key Private key Triple DES WML 276 277 Legal notice User Guide User Guide