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Blackberry 8900 manual Attachment troubleshooting, Skipped content bar appears in a document

Models: 8900

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User Guide

Attachment troubleshooting

A skipped content bar appears in a document

More attachment content is available for you to download to your BlackBerry® device.

To download the content, click the skipped content bar. Click More.

A message or attachment does not appear or is truncated

Try performing the following actions:

•Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

•If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

•If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.

To download the slide, highlight the slide. Press the Menu key. Click Retrieve.

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Blackberry 8900 Attachment troubleshooting, Skipped content bar appears in a document, Question mark appears on a slide

Contents

User Guide SWD-454228-1120081435-001 Contents 101 121 165 199 223 263 User Guide Message shortcuts ShortcutsBlackBerry basics shortcuts Phone shortcuts A spreadsheet Attachment shortcutsA message list Move around a message list On a web Camera and video camera shortcutsMedia shortcuts Browser shortcuts Navigate a web Calendar shortcutsTyping shortcuts Work with text Insert symbolsSearch shortcuts Map shortcuts Phone Phone basics Phone Turn on the speakerphone Dial using numbers or lettersSwitch applications during a call Make a call when the device is locked Emergency calls Volume Improve sound quality for all calls Change the voice mail access numberVoice mail Improve sound quality during a call Voice dialing Speed dial Turn off voice prompts Check a status using a voice commandTurn off choice lists for voice commands Change the voice dialing language Conference calls Leave a conference call Create a phone number link for a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference call Add notes to a call log Call logsAbout call logs View call logs in a message list Call forwarding Call waiting Change a call forwarding phone number Forward callsAdd a call forwarding phone number About call blocking Change the call blocking passwordCall blocking Delete a call forwarding phone number Add a contact to your fixed dialing list Fixed dialingAbout fixed dialing Turn on fixed dialing Delete a contact from your fixed dialing list Set the default country code and area codeSmart dialing Change a contact in your fixed dialing list Turn on TTY support TTY supportSet options for dialing extensions About TTY support Phone options Multiple phone numbers Turn off the prompt that appears before you delete items Hide or display your phone number when you make calls Cannot make or receive calls Phone troubleshootingReset a call timer Click Last Call or Total Calls Click Clear Timer Cannot check my voice mail Cannot make calls using a voice commandMy phone number appears as Unknown in the phone application Cannot make a conference call Some features are not available on my device Composing messages MessagesMessage basics Create a link for a PIN Sending messagesAdd a signature Delete the disclaimer from an email message Send an MMS message Send a PIN messageSend an SMS text message Managing messages View an address instead of a display name Save a messageSearch for text in a message, in an attachment, or on a web Mark a message as opened or unopened File an email message Email messagesEmail message basics Delete the original text from a reply message Change the Save Copy In Sent Folder field to No Add, change, or delete an email message folderClick Folder Redirection Options for email message filters Email message filtersAbout email message filters Create an email message filter Change an email message filter Turn on an email message filter Check spelling automatically before sending email messages Email message optionsPrioritize email message filters Delete an email message filter Hide filed email messages Request delivery or read confirmation for email messagesView email messages in plain text format Stop loading pictures in Html email messages Change the Send Email to Handheld field to No Receive only the first section of long email messagesStop forwarding email messages to your device Send a PIN message PIN messagesAbout PIN messages Find your PIN Find your SMS phone number SMS text messagesSMS text message basics About SMS text messages Store SMS text messages on your SIM card Options for SMS text messagesTurn off AutoText for SMS text messages View more of the history in SMS text messages Turn on cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting About cell broadcasting MMS message basics MMS messages Attach Picture Attach Audio Attach Video Attach Voice Note MMS message attachmentsCreate a slide show in an MMS message Attach a media file to an MMS message MMS message options Block MMS messages Stop receiving MMS messages when roamingMessage list options View the size of an MMS message before sending it Set how long your device stores messages Click General Settings Use one message list or multiple message lists Hide the new or unopened message indicatorChange how a message list displays messages About multiple message lists Click Firewall Hide sent messagesBlock incoming messages Add a contact to your allowed sender list Reset a blocked message counterClick Configure Exceptions Click Reset Count or Reset All Counts Sign or encrypt a message MIME-protected messagesMIME-protected message basics About signing and encrypting messages Add a certificate from an attachment Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from a message View the certificate used to sign or encrypt a message Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages MIME-protected message status Change your signing or encryption certificate Encryption status indicatorsMIME-protected message options Check the status of a certificate or certificate chain About message classifications Change the default signing and encryption optionChange the default message classification Change the size of S/MIME indicators in messages Change the Warn about truncated messages field to No MIME-protected message troubleshootingChange the Request S/MIME Receipts field to Yes Encrypt a PGP protected message with a pass phrase PGP protected messagesPGP protected message basics Cannot open an attachment in an encrypted message Add a PGP key from a message Attachment indicators in PGP protected messagesAttach a PGP key to a message Download the PGP key used to sign or encrypt a message Click Display Senders PGP Key or Display Encryption PGP key Digital signature indicators for PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a message Change your signing and encryption key PGP protected message options Change the encryption algorithms for PGP protected messages Change the size of PGP indicators in messages Cannot send messages Message troubleshootingPGP protected message troubleshooting Change the Warn about problems with my PGP keys field to No Cannot file email messages Am not receiving messages Message or attachment does not appear or is truncated Cannot send SMS text messagesAm not receiving SMS text messages Some messages no longer appear on my device Cannot turn on cell broadcasting Html email messages do not appear correctlySome email message folders appear dimmed Email message filters are not working correctly View a list of saved searches Attachment basics Attachments Search for text in a message, in an attachment, or on a web Open a link in an attachmentView properties for an attachment Set font options for an attachment Spreadsheet attachments Document attachments Media attachments Presentation attachments Open a vCard contact attachment Click Add to Contacts or Update ContactVCard contact attachments About vCard contact attachments Question mark appears on a slide Attachment troubleshootingSkipped content bar appears in a document Camera and video camera Zoom in to or out from a picture Camera and video cameraTake a picture Pan a picture Camera and video camera options Apply a color effect to pictures or videos Some pictures that I take are blurry Camera and video camera troubleshootingCannot save pictures or videos Flash dims or turns off Save a song or video from a web MediaTransferring and downloading media files About transferring media files Download a Home screen background Receive a media file using Bluetooth technologySend a media file Download a ring tone Playing media files and recording voice notes Record a voice note Amplify the volumeKeep backlighting on when you play a video Search for a media file Create a standard playlist Managing media filesPlaylists About playlists Click Playlists Click New Playlist Click Automatic Playlist Create an automatic playlistRepeat a playlist Rename a playlist Move a media file View properties for a media fileChange the amount of memory available for media files Rename a media file Use a picture as the Home screen background Viewing picturesDelete a media file View a picture Pan a picture Change the number of seconds between slides in a slide showView pictures by name Zoom in to or out from a picture Managing pictures Media card and mass storage mode options Turn off media card support Turn off mass storage modeTurn off the mass storage mode prompt Encrypt the files in the device memory and on a media card My device does not recognize my media card Media troubleshootingCannot play a song or video on a web Cannot open media files Lock the device Browsing web pages BrowserBrowser basics View a list of web pages you visited recently Refresh a webSave a web page to a message list Stop loading a web Viewing, copying, and forwarding addresses Add a bookmark for a web Browser bookmarksViewing pictures and playing media files About bookmarks for web pages Add a bookmark folder for web pages Change a bookmark for a webSend a bookmark for a web Delete a bookmark for a web About web feeds Web feedsRename a bookmark folder for web pages Delete a bookmark folder for web pages Change a web feed View web feed contentListen to web feed content Mark a web feed title as opened or unopened Change the home page or start Change the default browser viewBrowser options Delete a web feed Set the character encoding for all web pages Change options for pictures and animation on web pagesChange display options for web pages Change font options for web pages Click Cache Operations About browser configurationsClear a browser cache Clear the browser history Browser security Wtls options Add a trusted content server Browser push options Browser pushAbout browser push Turn off browser push Process IP MDS HostsProcess Smsc Smsc Hosts No browser is available on my device Browser troubleshootingCannot set up automatic synchronization for bookmarks 116 Click Set Time Date, time, and alarmClick Update Time Set the date and time Display a second time zone Turn on bedside clock modeSet options for bedside clock mode Change the clock face Set the timer Turn on the alarmSilence the alarm Change alarm notification options Time on my device is incorrect Change timer notification optionsDate, time, and alarm troubleshooting Contact basics Personal organizerContacts Search for contacts in your organizations address book View a contactChange a contact Delete a contact Add a caller ID picture for a contact Customizing contactsAbout custom ring tones Assign a ring tone to a contact Create a mailing list Mailing listsDelete the caller ID picture for a contact About mailing lists Multiple contact lists Turn off the prompt that appears before you delete items Contact list optionsSort contacts or tasks Change the display options for contacts Calendar basics Contact troubleshootingCalendar Recurrence fields Schedule an alarmSchedule an appointment quickly in Day view Schedule a meeting Meetings Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm Switch days in Day view Click View Calendar View your calendar when responding to a meetingRespond to a meeting invitation Check availability of meeting participants Conference call meetings Enter a conference call meeting Change the default calendar viewCalendar options Create a conference call meeting from your computer View tasks in a calendar Change the default reminder time for calendar entriesChange the start and end time for days Change the snooze time for reminders Click General Options Change the First Day of Week field Change the first day of the weekHide free time in Agenda view Change how long your device stores calendar entries Multiple calendars Calendar shortcuts Calendar troubleshootingChange the default calendar Cannot set some fields when scheduling appointments Create a task TasksTask basics Cannot enter a conference call with the Join Now option Send a task or memo Task list optionsChange the status of a task Hide completed tasks View the number of tasks or memos stored on your device Change a memo MemosMemo basics Create a memo Create a category for contacts, tasks, or memos CategoriesMemo list options About categories Calculator User Guide 144 Notification basics Notification profiles Silence your device Change a notification profileDelete a notification profile Prevent notification during calls LED notification Turn off Bluetooth connection notificationTurn on wireless coverage notification LED notification Change the order of notification profile exceptions Custom notificationAbout custom notification Assign a ring tone to a contact Change a notification profile exceptionDelete a notification profile exception About custom ring tones My device is vibrating more times than expected Notification profile troubleshooting Typing basics Typing Typing input methods Arabic and Russian typing input methods Type in Arabic or Russian using SureType technologyType in Arabic or Russian using multi-tap Change the typing input language Correct spelling while you type Spelling checkerKorean typing input method Check spelling Change a word in the custom dictionary Check spelling automatically before sending email messagesChange options for checking spelling Add a word to the custom dictionary Stop adding items to the custom dictionary automatically Custom dictionaryAbout the custom dictionary Click Input Options AutoTextAbout AutoText Create an AutoText entry Undo an AutoText change Turn off AutoText for SMS text messagesChange an AutoText entry Delete an AutoText entry Cannot check spelling Typing troubleshooting 160 Language Change the voice dialing language Change the shortcut for switching typing input languagesChange the input options for SureType technology Some characters do not appear correctly on my device Turn off the shortcut for switching typing input languagesLanguage troubleshooting Change the display options for contacts 164 Display options Display and keyboardBacklighting Add an application folder Set owner informationChange the display font About organizing applications Delete an application folder Keyboard optionsMove an application icon Hide an application icon Themes Display troubleshooting Accessibility options No application opens when I press a Convenience key Search criteria SearchMessages, attachments, and web pages Search for messages Search for messages by contact or subject Manage message search results Delete a saved search Organizer dataView a list of saved searches Change a saved search Manage contact lookup results Search for contacts in your organizations address book About synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network Synchronization Manage email reconciliation conflicts Synchronize organizer data over the wireless networkChange the Wireless Synchronization field to Yes About synchronization conflicts Delete all device data Prerequisites Restoring data over the wireless networkManage data synchronization conflicts About backing up and restoring device data Click Purge Deleted Items Synchronization troubleshooting User Guide 180 Bluetooth technology basics Bluetooth technology Click Transfer Contacts Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Click Activate Bluetooth device Restrict outgoing calls Bluetooth technology optionsRename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Make your BlackBerry device discoverable Change the pairing name for your BlackBerry deviceTurn off the prompt that appears when connecting or pairing Turn off a Bluetooth profile Bluetooth profiles Change the Connect on Power Up field to No Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear Cannot share contacts with a paired Bluetooth enabled device Cannot pair with a Bluetooth enabled device 188 Get your GPS location GPS technology troubleshootingGPS technology About GPS technology GPS technology troubleshooting Map basics Maps Show or hide a layer on a map View a list of points of interest near a locationView points of interest on a map Track your movement Maps bookmarks Navigation File a bookmark for a location or route Map optionsDelete a bookmark for a location or route Add a bookmark folder for locations or routes View north at the top of a map Keep backlighting on when you track your movementClear the map cache View status information at the top of a map Diagonal lines appear on a map Maps troubleshootingAdd GPS location information to pictures View GPS location information for a picture on a map Maps troubleshooting 198 Respond to an invitation Turn on invitation passwordsBlackBerry Messenger Add a contact Groups Conversations Ping a contact Send a file to a contactSend a voice note to a contact Send a vCard contact attachment Clear a conversation Start a conferenceView conference participants Copy a conversation Availability Click Set Alert Receive notification when a contact becomes available 206 View properties for an application Switch applicationsApplications Add an application Click Database Sizes Update the BlackBerry Device SoftwareView the size of an application database About updating the BlackBerry Device Software Click Delete Downgrade Data Application troubleshootingClick Wireless Upgrade Click Previous upgrade succeeded Cannot add applications 210 Network connection indicators Wireless network coverageFind information about wireless coverage indicators Turn off a wireless connection Click My Preferred Network List Turn on wireless coverage notificationAbout the preferred wireless network list Bluetooth Green Turn off data service Change the order of preferred wireless networks About connecting to a Wi-Fi network Switch wireless networks manuallyVerify the status of network connections and services Wi-Fi connection settings Wi-Fi profile security options Connect to a Wi-Fi networkAbout Wi-Fi profiles Switch Wi-Fi networks manually Change the order of Wi-Fi profiles Install a root certificate on your computer Advanced Wi-Fi connection settingsPrevent your device from connecting to a Wi-Fi network Delete a Wi-Fi profile Prompt before connection Wi-Fi profile connection optionsAllow inter-access point handover Band type Wi-Fi profile IP and DNS options Wireless network coverage troubleshooting UMA connection settings Cannot synchronize a certificate 222 Power, battery, and memory Best practice Optimizing your device performance Format the device memory or a media cardView the amount of available memory 225 226 Copy contacts from your SIM card to your contact list SIM cardAbout the SIM card phone book Add a contact to your SIM card About SIM card security Change a SIM card contactDelete a SIM card contact Store SMS text messages on your SIM card Change the display name for a phone number Change the SIM card PIN code 230 Security basics Security Password keeper Delete a password from the password keeper View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeper Encryption Copy a passwordPrevent password copying Set a limit for password attempts in the password keeper About encryption keys About content protectionSet content protection strength Protect your device data Turn on memory cleaning Memory cleaningAbout content compression About memory cleaning Click Certificates CertificatesCertificate basics Download a certificate from an Ldap certificate server Certificate properties View properties for a certificate View the certificate chain for a certificate View one type of certificate in the certificate listSend a certificate Delete a certificate Revoke a certificate Certificate status indicatorsCertificate status Change the trust status of a certificate Change the display name for a certificate Certificate optionsCertificate revocation reasons Click Add Address Add an email address to a certificateClick Associate Addresses Download a personal PGP key from the PGP Universal Server Download an updated PGP key from an Ldap certificate serverPGP keys Certificate shortcuts Send a PGP key View properties for a PGP keyPGP key properties Check the revocation status of a PGP key PGP key status PGP key status indicatorsDelete a PGP key Clear the PGP data cache PGP key revocation reasons Change the trust status of a PGP keyRevoke a PGP key PGP key options Change the display name for a PGP key Change connection information for a certificate server Certificate serversPGP key shortcuts Add a certificate server Delete a certificate server Connection options for Ldap certificate serversConnection options for Ocsp and CRL servers Send connection information for a certificate server Key stores Change the key store passwordSynchronize the key store password with the device password Change when your device deletes the key store password Change the refresh rate for certificate revocation lists Turn off automatic backup of key store dataClick Key Stores Change the Certificate Service field Smart cards About using a smart card with your deviceAbout two-factor authentication Turn on two-factor authentication Import a certificate from a smart card About smart password entryTurn off smart password entry Change the User Authenticator field to Smart Card Click Smart Card Switch smart password filtersPrerequisites Using authentication certificates Use a certificate to authenticate your smart card Software tokens VPN settings Change the software token for a VPN profile Change the user name and password for a VPN profilePrerequisites Logging in to a VPN Log in to a VPN Third-party application control Reset connection permissions for third-party applicationsAbout security self-tests Verify security software Connection permissions for third-party applications Turn on safe modeSet permissions for a third-party application Interaction permissions for third-party applications Cannot download a certificate Security troubleshootingCannot unlock my device using my smart card Data permissions for third-party applications User Guide 262 Diagnostic reports Service books and diagnostic reportsService books Set a default recipient for diagnostic reports View a diagnostic reportSubmit a diagnostic report Delete a diagnostic report Submit a Wi-Fi diagnostic report Wi-Fi diagnostic reportsCannot run or submit a diagnostic report About Wi-Fi diagnostic reports Set a default recipient for Wi-Fi diagnostic reports BrickBreaker capsules BrickBreakerAbout BrickBreaker Set the paddle speed Adjust the volumeBrickBreaker scoring Play BrickBreaker Click High Scores Check the high scores on the BrickBreaker web siteClick Send High Score 270 Certificate BlackBerry enabled deviceGlossary BlackBerry MDS Ldap certificate server Mass storage mode Private key Ocsp serverPersonal certificate Personal PGP key Triple DES WML 276 277 Legal notice User Guide User Guide