User Guide
SWD-454228-1120081435-001
Contents
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User Guide
Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
Message shortcuts
Attachment shortcuts
A message list
Move around a message list
A spreadsheet
Camera and video camera shortcuts
Media shortcuts
Browser shortcuts
On a web
Calendar shortcuts
Typing shortcuts
Navigate a web
Insert symbols
Search shortcuts
Map shortcuts
Work with text
Phone
Phone
Phone basics
Dial using numbers or letters
Switch applications during a call
Make a call when the device is locked
Turn on the speakerphone
Volume
Emergency calls
Change the voice mail access number
Voice mail
Improve sound quality during a call
Improve sound quality for all calls
Speed dial
Voice dialing
Check a status using a voice command
Turn off choice lists for voice commands
Change the voice dialing language
Turn off voice prompts
Conference calls
Create a phone number link for a conference call
Speak privately with a contact during a conference call
Disconnect a contact from a conference call
Leave a conference call
Call logs
About call logs
View call logs in a message list
Add notes to a call log
Call waiting
Call forwarding
Forward calls
Add a call forwarding phone number
Change a call forwarding phone number
Change the call blocking password
Call blocking
Delete a call forwarding phone number
About call blocking
Fixed dialing
About fixed dialing
Turn on fixed dialing
Add a contact to your fixed dialing list
Set the default country code and area code
Smart dialing
Change a contact in your fixed dialing list
Delete a contact from your fixed dialing list
TTY support
Set options for dialing extensions
About TTY support
Turn on TTY support
Multiple phone numbers
Phone options
Hide or display your phone number when you make calls
Turn off the prompt that appears before you delete items
Phone troubleshooting
Reset a call timer
Click Last Call or Total Calls Click Clear Timer
Cannot make or receive calls
Cannot make calls using a voice command
My phone number appears as Unknown in the phone application
Cannot check my voice mail
Some features are not available on my device
Cannot make a conference call
Messages
Message basics
Composing messages
Sending messages
Add a signature
Delete the disclaimer from an email message
Create a link for a PIN
Send a PIN message
Send an SMS text message
Send an MMS message
Managing messages
Save a message
Search for text in a message, in an attachment, or on a web
Mark a message as opened or unopened
View an address instead of a display name
Email messages
Email message basics
Delete the original text from a reply message
File an email message
Add, change, or delete an email message folder
Click Folder Redirection
Change the Save Copy In Sent Folder field to No
Email message filters
About email message filters
Create an email message filter
Options for email message filters
Turn on an email message filter
Change an email message filter
Email message options
Prioritize email message filters
Delete an email message filter
Check spelling automatically before sending email messages
Request delivery or read confirmation for email messages
View email messages in plain text format
Stop loading pictures in Html email messages
Hide filed email messages
Receive only the first section of long email messages
Stop forwarding email messages to your device
Change the Send Email to Handheld field to No
PIN messages
About PIN messages
Find your PIN
Send a PIN message
SMS text messages
SMS text message basics
About SMS text messages
Find your SMS phone number
Options for SMS text messages
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Store SMS text messages on your SIM card
Set a wireless network type for sending SMS text messages
Cell broadcasting
About cell broadcasting
Turn on cell broadcasting
MMS messages
MMS message basics
MMS message attachments
Create a slide show in an MMS message
Attach a media file to an MMS message
Attach Picture Attach Audio Attach Video Attach Voice Note
MMS message options
Stop receiving MMS messages when roaming
Message list options
View the size of an MMS message before sending it
Block MMS messages
Click General Settings
Set how long your device stores messages
Hide the new or unopened message indicator
Change how a message list displays messages
About multiple message lists
Use one message list or multiple message lists
Hide sent messages
Block incoming messages
Click Firewall
Reset a blocked message counter
Click Configure Exceptions
Click Reset Count or Reset All Counts
Add a contact to your allowed sender list
MIME-protected messages
MIME-protected message basics
About signing and encrypting messages
Sign or encrypt a message
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
Add a certificate from a message
Add a certificate from an attachment
Attachment indicators in S/MIME-protected messages
Digital signature indicators for S/MIME protected messages
MIME-protected message status
View the certificate used to sign or encrypt a message
Encryption status indicators
MIME-protected message options
Check the status of a certificate or certificate chain
Change your signing or encryption certificate
Change the default signing and encryption option
Change the default message classification
Change the size of S/MIME indicators in messages
About message classifications
MIME-protected message troubleshooting
Change the Request S/MIME Receipts field to Yes
Change the Warn about truncated messages field to No
PGP protected messages
PGP protected message basics
Cannot open an attachment in an encrypted message
Encrypt a PGP protected message with a pass phrase
Attachment indicators in PGP protected messages
Attach a PGP key to a message
Download the PGP key used to sign or encrypt a message
Add a PGP key from a message
Digital signature indicators for PGP protected messages
PGP protected message status
View the PGP key used to sign or encrypt a message
Click Display Senders PGP Key or Display Encryption PGP key
PGP protected message options
Change your signing and encryption key
Change the size of PGP indicators in messages
Change the encryption algorithms for PGP protected messages
Message troubleshooting
PGP protected message troubleshooting
Change the Warn about problems with my PGP keys field to No
Cannot send messages
Am not receiving messages
Cannot file email messages
Cannot send SMS text messages
Am not receiving SMS text messages
Some messages no longer appear on my device
Message or attachment does not appear or is truncated
Html email messages do not appear correctly
Some email message folders appear dimmed
Email message filters are not working correctly
Cannot turn on cell broadcasting
View a list of saved searches
Attachments
Attachment basics
Open a link in an attachment
View properties for an attachment
Set font options for an attachment
Search for text in a message, in an attachment, or on a web
Document attachments
Spreadsheet attachments
Media attachments
Presentation attachments
Click Add to Contacts or Update Contact
VCard contact attachments
About vCard contact attachments
Open a vCard contact attachment
Attachment troubleshooting
Skipped content bar appears in a document
Question mark appears on a slide
Camera and video camera
Camera and video camera
Take a picture
Pan a picture
Zoom in to or out from a picture
Camera and video camera options
Apply a color effect to pictures or videos
Camera and video camera troubleshooting
Cannot save pictures or videos
Flash dims or turns off
Some pictures that I take are blurry
Media
Transferring and downloading media files
About transferring media files
Save a song or video from a web
Receive a media file using Bluetooth technology
Send a media file
Download a ring tone
Download a Home screen background
Playing media files and recording voice notes
Amplify the volume
Keep backlighting on when you play a video
Search for a media file
Record a voice note
Managing media files
Playlists
About playlists
Create a standard playlist
Create an automatic playlist
Repeat a playlist
Rename a playlist
Click Playlists Click New Playlist Click Automatic Playlist
View properties for a media file
Change the amount of memory available for media files
Rename a media file
Move a media file
Viewing pictures
Delete a media file
View a picture
Use a picture as the Home screen background
Change the number of seconds between slides in a slide show
View pictures by name
Zoom in to or out from a picture
Pan a picture
Managing pictures
Media card and mass storage mode options
Turn off mass storage mode
Turn off the mass storage mode prompt
Encrypt the files in the device memory and on a media card
Turn off media card support
Media troubleshooting
Cannot play a song or video on a web
Cannot open media files
My device does not recognize my media card
Lock the device
Browser
Browser basics
Browsing web pages
Refresh a web
Save a web page to a message list
Stop loading a web
View a list of web pages you visited recently
Viewing, copying, and forwarding addresses
Browser bookmarks
Viewing pictures and playing media files
About bookmarks for web pages
Add a bookmark for a web
Change a bookmark for a web
Send a bookmark for a web
Delete a bookmark for a web
Add a bookmark folder for web pages
Web feeds
Rename a bookmark folder for web pages
Delete a bookmark folder for web pages
About web feeds
View web feed content
Listen to web feed content
Mark a web feed title as opened or unopened
Change a web feed
Change the default browser view
Browser options
Delete a web feed
Change the home page or start
Change options for pictures and animation on web pages
Change display options for web pages
Change font options for web pages
Set the character encoding for all web pages
About browser configurations
Clear a browser cache
Clear the browser history
Click Cache Operations
Browser security
Add a trusted content server
Wtls options
Browser push
About browser push
Turn off browser push
Browser push options
MDS Hosts
Process Smsc
Smsc Hosts
Process IP
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
No browser is available on my device
116
Date, time, and alarm
Click Update Time
Set the date and time
Click Set Time
Turn on bedside clock mode
Set options for bedside clock mode
Change the clock face
Display a second time zone
Turn on the alarm
Silence the alarm
Change alarm notification options
Set the timer
Change timer notification options
Date, time, and alarm troubleshooting
Time on my device is incorrect
Personal organizer
Contacts
Contact basics
View a contact
Change a contact
Delete a contact
Search for contacts in your organizations address book
Customizing contacts
About custom ring tones
Assign a ring tone to a contact
Add a caller ID picture for a contact
Mailing lists
Delete the caller ID picture for a contact
About mailing lists
Create a mailing list
Multiple contact lists
Contact list options
Sort contacts or tasks
Change the display options for contacts
Turn off the prompt that appears before you delete items
Contact troubleshooting
Calendar
Calendar basics
Schedule an alarm
Schedule an appointment quickly in Day view
Schedule a meeting
Recurrence fields
Open an appointment, meeting, or alarm
Delete an appointment, meeting, or alarm
Switch days in Day view
Meetings
View your calendar when responding to a meeting
Respond to a meeting invitation
Check availability of meeting participants
Click View Calendar
Conference call meetings
Change the default calendar view
Calendar options
Create a conference call meeting from your computer
Enter a conference call meeting
Change the default reminder time for calendar entries
Change the start and end time for days
Change the snooze time for reminders
View tasks in a calendar
Change the first day of the week
Hide free time in Agenda view
Change how long your device stores calendar entries
Click General Options Change the First Day of Week field
Multiple calendars
Calendar troubleshooting
Change the default calendar
Cannot set some fields when scheduling appointments
Calendar shortcuts
Tasks
Task basics
Cannot enter a conference call with the Join Now option
Create a task
Task list options
Change the status of a task
Hide completed tasks
Send a task or memo
View the number of tasks or memos stored on your device
Memos
Memo basics
Create a memo
Change a memo
Categories
Memo list options
About categories
Create a category for contacts, tasks, or memos
Calculator
User Guide
144
Notification profiles
Notification basics
Change a notification profile
Delete a notification profile
Prevent notification during calls
Silence your device
Turn off Bluetooth connection notification
Turn on wireless coverage notification
LED notification
LED notification
Custom notification
About custom notification
Change the order of notification profile exceptions
Change a notification profile exception
Delete a notification profile exception
About custom ring tones
Assign a ring tone to a contact
Notification profile troubleshooting
My device is vibrating more times than expected
Typing
Typing basics
Typing input methods
Type in Arabic or Russian using SureType technology
Type in Arabic or Russian using multi-tap
Change the typing input language
Arabic and Russian typing input methods
Spelling checker
Korean typing input method
Check spelling
Correct spelling while you type
Check spelling automatically before sending email messages
Change options for checking spelling
Add a word to the custom dictionary
Change a word in the custom dictionary
Custom dictionary
About the custom dictionary
Stop adding items to the custom dictionary automatically
AutoText
About AutoText
Create an AutoText entry
Click Input Options
Turn off AutoText for SMS text messages
Change an AutoText entry
Delete an AutoText entry
Undo an AutoText change
Typing troubleshooting
Cannot check spelling
160
Language
Change the shortcut for switching typing input languages
Change the input options for SureType technology
Change the voice dialing language
Turn off the shortcut for switching typing input languages
Language troubleshooting
Change the display options for contacts
Some characters do not appear correctly on my device
164
Display and keyboard
Backlighting
Display options
Set owner information
Change the display font
About organizing applications
Add an application folder
Keyboard options
Move an application icon
Hide an application icon
Delete an application folder
Themes
Accessibility options
Display troubleshooting
No application opens when I press a Convenience key
Search
Messages, attachments, and web pages
Search for messages
Search criteria
Manage message search results
Search for messages by contact or subject
Organizer data
View a list of saved searches
Change a saved search
Delete a saved search
Search for contacts in your organizations address book
Manage contact lookup results
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Synchronization
About synchronization
Synchronize organizer data over the wireless network
Change the Wireless Synchronization field to Yes
About synchronization conflicts
Manage email reconciliation conflicts
Prerequisites Restoring data over the wireless network
Manage data synchronization conflicts
About backing up and restoring device data
Delete all device data
Synchronization troubleshooting
Click Purge Deleted Items
User Guide
180
Bluetooth technology
Bluetooth technology basics
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Click Activate Bluetooth device
Click Transfer Contacts
Bluetooth technology options
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Restrict outgoing calls
Change the pairing name for your BlackBerry device
Turn off the prompt that appears when connecting or pairing
Turn off a Bluetooth profile
Make your BlackBerry device discoverable
Bluetooth profiles
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
Change the Connect on Power Up field to No
Cannot pair with a Bluetooth enabled device
Cannot share contacts with a paired Bluetooth enabled device
188
GPS technology troubleshooting
GPS technology
About GPS technology
Get your GPS location
GPS technology troubleshooting
Maps
Map basics
View a list of points of interest near a location
View points of interest on a map
Track your movement
Show or hide a layer on a map
Navigation
Maps bookmarks
Map options
Delete a bookmark for a location or route
Add a bookmark folder for locations or routes
File a bookmark for a location or route
Keep backlighting on when you track your movement
Clear the map cache
View status information at the top of a map
View north at the top of a map
Maps troubleshooting
Add GPS location information to pictures
View GPS location information for a picture on a map
Diagonal lines appear on a map
Maps troubleshooting
198
Turn on invitation passwords
BlackBerry Messenger
Add a contact
Respond to an invitation
Groups
Conversations
Send a file to a contact
Send a voice note to a contact
Send a vCard contact attachment
Ping a contact
Start a conference
View conference participants
Copy a conversation
Clear a conversation
Availability
Receive notification when a contact becomes available
Click Set Alert
206
Switch applications
Applications
Add an application
View properties for an application
Update the BlackBerry Device Software
View the size of an application database
About updating the BlackBerry Device Software
Click Database Sizes
Application troubleshooting
Click Wireless Upgrade Click Previous upgrade succeeded
Cannot add applications
Click Delete Downgrade Data
210
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
Network connection indicators
Turn on wireless coverage notification
About the preferred wireless network list
Bluetooth Green
Click My Preferred Network List
Change the order of preferred wireless networks
Turn off data service
Switch wireless networks manually
Verify the status of network connections and services
Wi-Fi connection settings
About connecting to a Wi-Fi network
Connect to a Wi-Fi network
About Wi-Fi profiles
Wi-Fi profile security options
Change the order of Wi-Fi profiles
Switch Wi-Fi networks manually
Advanced Wi-Fi connection settings
Prevent your device from connecting to a Wi-Fi network
Delete a Wi-Fi profile
Install a root certificate on your computer
Wi-Fi profile connection options
Allow inter-access point handover
Band type
Prompt before connection
Wi-Fi profile IP and DNS options
UMA connection settings
Wireless network coverage troubleshooting
Cannot synchronize a certificate
222
Power, battery, and memory
Format the device memory or a media card
View the amount of available memory
Best practice Optimizing your device performance
225
226
SIM card
About the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your contact list
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
About SIM card security
Change the SIM card PIN code
Change the display name for a phone number
230
Security
Security basics
Password keeper
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Copy a password
Prevent password copying
Set a limit for password attempts in the password keeper
Encryption
About content protection
Set content protection strength
Protect your device data
About encryption keys
Memory cleaning
About content compression
About memory cleaning
Turn on memory cleaning
Certificates
Certificate basics
Download a certificate from an Ldap certificate server
Click Certificates
View properties for a certificate
Certificate properties
View one type of certificate in the certificate list
Send a certificate
Delete a certificate
View the certificate chain for a certificate
Certificate status indicators
Certificate status
Change the trust status of a certificate
Revoke a certificate
Certificate options
Certificate revocation reasons
Change the display name for a certificate
Add an email address to a certificate
Click Associate Addresses
Click Add Address
Download an updated PGP key from an Ldap certificate server
PGP keys
Certificate shortcuts
Download a personal PGP key from the PGP Universal Server
View properties for a PGP key
PGP key properties
Send a PGP key
PGP key status PGP key status indicators
Delete a PGP key
Clear the PGP data cache
Check the revocation status of a PGP key
Change the trust status of a PGP key
Revoke a PGP key
PGP key revocation reasons
PGP key options Change the display name for a PGP key
Certificate servers
PGP key shortcuts
Add a certificate server
Change connection information for a certificate server
Connection options for Ldap certificate servers
Connection options for Ocsp and CRL servers
Send connection information for a certificate server
Delete a certificate server
Change the key store password
Synchronize the key store password with the device password
Change when your device deletes the key store password
Key stores
Turn off automatic backup of key store data
Click Key Stores Change the Certificate Service field
Change the refresh rate for certificate revocation lists
About using a smart card with your device
About two-factor authentication
Turn on two-factor authentication
Smart cards
About smart password entry
Turn off smart password entry
Change the User Authenticator field to Smart Card
Import a certificate from a smart card
Switch smart password filters
Prerequisites Using authentication certificates
Use a certificate to authenticate your smart card
Click Smart Card
VPN settings
Software tokens
Change the user name and password for a VPN profile
Prerequisites Logging in to a VPN
Log in to a VPN
Change the software token for a VPN profile
Reset connection permissions for third-party applications
About security self-tests
Verify security software
Third-party application control
Turn on safe mode
Set permissions for a third-party application
Connection permissions for third-party applications
Interaction permissions for third-party applications
Security troubleshooting
Cannot unlock my device using my smart card
Data permissions for third-party applications
Cannot download a certificate
User Guide
262
Service books and diagnostic reports
Service books
Diagnostic reports
View a diagnostic report
Submit a diagnostic report
Delete a diagnostic report
Set a default recipient for diagnostic reports
Wi-Fi diagnostic reports
Cannot run or submit a diagnostic report
About Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
Set a default recipient for Wi-Fi diagnostic reports
BrickBreaker
About BrickBreaker
BrickBreaker capsules
Adjust the volume
BrickBreaker scoring
Play BrickBreaker
Set the paddle speed
Check the high scores on the BrickBreaker web site
Click Send High Score
Click High Scores
270
BlackBerry enabled device
Glossary
BlackBerry MDS
Certificate
Mass storage mode
Ldap certificate server
Ocsp server
Personal certificate
Personal PGP key
Private key
Triple DES
WML
276
Legal notice
277
User Guide
User Guide