not work, go to www.hp.com/support or contact HP Customer Care. The name of HP’s support services may vary by country/region.
Error message: Paper size mismatch
Cause The size of the paper in the paper tray does not match the photo size selected to print.
Solution Load a paper size that matches the photo size selected to print. For
Print cartridge errors
Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP’s support services may vary by country/region.
Error message: Cartridge failed.
Solution The specified print cartridge may be old or damaged. Remove the cartridge and then reinstall it. For more information, see Inserting print cartridges. If this does not work, replace the cartridge.
Error message: Cartridge failed. Replace it, or remove it to print using ink- backup printing mode.
Solution Remove the cartridge and then reinstall it. For more information, see Inserting print cartridges. If this does not work, replace the cartridge. You can also print in
Error message: One or more cartridges have failed. Please remove all cartridges. Reinsert them one at a time, closing the main door each time, to see which cartridges have failed.
Solution A print cartridge is old or damaged. Follow these steps to test print cartridges to see if one or more failed:
1.Remove all of the print cartridges.
2.Reinsert one of the print cartridges in its appropriate print cartridge cradle.
3.Close the main door. If the printer screen states that the inserted print cartridge has failed, replace it.
4.Remove the print cartridge, then repeat steps
Error message: Color cartridge not compatible. Use appropriate HP cartridge. — OR— Photo cartridge not compatible. Use appropriate HP cartridge.
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