Troubleshooting, Printer software installation problems | HP 8700

8 Troubleshooting

The HP Photosmart printer is designed to be reliable and easy to use. This chapter answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics:

●Printer software installation problems

●Printer hardware problems

●Printing problems

●Error messages

For additional troubleshooting information, see:

Printer software and printing from a computer troubleshooting: The onscreen HP Photosmart Printer Help. For information about viewing the onscreen

HP Photosmart Printer Help, see Finding more information.

Printer software installation problems

Note Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/ support. The name of HP’s support services may vary by country/region.

If the printer software did not install successfully or if the printer and computer are not communicating properly after software installation, check this section for possible solutions.

Check all cable connections between the printer and computer, and ensure that you are using the most recent version of the printer software.

The System Requirements dialog box appears during installation

Cause A component of the computer system does not meet minimum system requirements.

Solution Upgrade the component to the minimum system requirement and then reinstall the printer software.

The computer could not read the HP Photosmart CD

Solution Make sure the CD isn’t dirty or scratched. If other CDs work but the HP Photosmart does not, you may have a damaged CD. You can request a new CD from HP Customer Care. If other CDs don’t work, you may need to service the CD-ROM drive.

The installation software does not start automatically when the CD is inserted (Windows only)

HP Photosmart 8700 series User's Guide

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HP 8700 manual Troubleshooting, Printer software installation problems, Computer could not read the HP Photosmart CD

Contents

HP Photosmart 8700 series Users Guide Regulatory model identification number VCVRA-0402 Safety informationCopyrights and trademarks TrademarksPage Page Contents Specifications Welcome Turn the color management features of the printer on or off Finding more information Printer partsFront of printer Paper trays Back of printer Printer screen Control panel Print menu structure Indicator lightsPrinter menu To navigate the printer menu Network settings Select paper settingsChange the print quality To print Use this paper Getting ready to printLoading paper Choosing the right paper Using specialty papers Supported paper sizes Loading your paper How to load Paper typeTray to load Use the correct print cartridges Inserting print cartridges Insert the cartridges Align the cartridges When you are not using a print cartridge Chapter Computer To set print quality settingsIf you are using a Windows computer Basic printing from a Chapter Using printer-based color management Using color management Printer driver color mode settings Setting When to use it Colorsmart/sRGBAdobe RGB or Adobe RGB Setting When to use it To print using printer-based color managementIf you are using a Macintosh To print using application-based color management Using application-based color management Choose Application Managed Colors in the Color pop-up menu Chapter A3+ Exploring creative projectsLarge-format templates Template Description Size To place photos in a template HP Image Zone Printing borderless photos from a computer Printing a borderless photo from WindowsPrinting a borderless photo from a Macintosh Chapter This lets you Connecting to other devicesPrinting photos without a Connection type and what you need Memory cards Printing photos from a memory card Inserting memory cardsConnection type and what you need Inserting a memory card Memory card slots Supported file formats Memory card How to insert the memory card To print a photo index Deciding which photos to printSelecting a photo layout Removing a memory card Layout Paper size photo size Layout Paper size photo size Deselect a photo Selecting photos to printIf you want to… Follow these steps Select a photo If you want to… Problem How to correct itImproving photo quality Doing common printing tasks from a memory card Print all photos on the memory card Print a continuous range of photosPrint camera-selected photos from a memory card Stop printing Using a PictBridge cameraUsing a Bluetooth camera Printing photos from a digital camera Printing from other Bluetooth devices Automatically cleaning the print cartridges Care and maintenanceCleaning and maintaining the printer Cleaning the outside of the printer Manually cleaning the print cartridge contacts To clean the print cartridge contactsPrinting a test Updating the software Aligning the print cartridgesPrinting a sample Downloading the software Windows Choose Hewlett-Packard Photosmart HP Photosmart UpdaterStoring the printer Maintaining the supplies Storing photo paper Handling photo paperStoring the print cartridges Chapter Computer could not read the HP Photosmart CD TroubleshootingPrinter software installation problems System Requirements dialog box appears during installation Printer hardware problems Computer stops responding during software installationStatus light is flashing amber or red Solution Printer is plugged in but will not turn on SolutionPrinter does not find the photos I stored on my memory card Printing problems Printing is very slowPrinted pages are dropping off of the Out tray Document printed at an angle or is off-center Solution Colors are not printing satisfactorily SolutionPrintout is rippled or curled Print quality is poor Blank page came out of the printer SolutionPrinter ejects the paper when preparing to print Banner paper jams between the Main and Out trays Photo is clipped when I print it Photos are not printing correctly Solution Paper errors Error messages Print cartridge errors Error message Paper size mismatchError message Cartridge failed Error message One or more cartridges have failed Error message One or more cartridges are not compatibleError message One or more cartridges are low on ink Memory card errors Error message Cartridge service station is stuckError message Top cover is open Error message Card is locked. Can not access card Error message Can not print photos Error message No new photos on card Error message Card was removed. Job was cancelled. PressError message Camera selections Dpof file has error Error message Some camera-selected photos are not on card Computer printing errors Network errorsError message Network not connected HP Customer Care by phone HP Customer Care Chapter 1902 910 Return to HP repair service North America only Additional warranty optionsPlacing a call Networking basics Windows and Macintosh Networking Internet connection Recommended network configurations Ethernet connection on the back of the printer Installing the printer software on a Windows computer To install the printer software Installing the printer software on a Macintosh Using the embedded web server System requirements Specifications Storage temperature range -30-65 C 22-149 F Category Print cartridges HP product Duration of limited warranty HP printer limited warranty statement Appendix c Index USB Hewlett-Packard Company Regulatory notices