Chapter 8

●You may not have any paper in the Main tray, front feed slot, or rear feed slot. Check that the paper is loaded correctly. For paper-loading instructions, see Loading your paper.

●If the paper jammed while printing, try the following:

–Turn off the printer, then unplug it from the power source. Clear the printer of any paper obstructing the paper path. Remove the rear access door. Gently remove the jammed paper from the printer, then replace the rear access door. Plug the printer back in and turn it on. Try printing again.

–If you were printing labels, make sure a label did not become unglued from the label sheet while going through the printer.

Banner paper jams between the Main and Out trays

Solution There is too much banner paper in the Main tray. Clear the paper jam.

A blank page came out of the printer

Solution

●Check the ink-level icons on the printer screen. Replace any empty print cartridges. For more information, see Inserting print cartridges.

●You may have begun printing and then cancelled the process. If you cancelled the process before printing started, the printer may have already loaded paper in preparation for printing. The next time you print, the printer will eject the blank page before starting the new printing project.

●You may be printing in Ink-Backup Printing Mode with only the black print cartridge installed and borderless printing turned on. Replace the missing print cartridge with a new one or turn off borderless printing. For more information about printing in Ink-Backup Printing Mode, see Inserting print cartridges.

The photo did not print using the printer's default print settings

Solution You may have changed the print settings for the selected photo. Print settings you apply to an individual photo override the printer's default print settings. Discard all print settings that have been applied to an individual photo by deselecting the photo. For more information, see Selecting photos to print.

The printer ejects the paper when preparing to print

Solution Direct sunlight could be interfering with the operation of the automatic paper sensor. Move the printer out of direct sunlight.

Print quality is poor

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HP Photosmart 8700 series