Computer printing errors, Network errors | HP 8700 guide

Chapter 8

Solution The memory card has been inserted upside down. Remove the memory card and reinsert it with the gold contacts facing down. For more information, see Inserting a memory card.

Computer printing errors

Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP’s support services may vary by country/region.

Error message: Printer memory is full. Job was cancelled. Press .

Solution The printer encountered a problem when saving files to the computer. Try the following:

●To clear the printer memory, turn the printer off, then turn it on again.

●Print fewer photos at a time.

●Save the photos to the computer and print from there.

●Save the files to the computer using a memory card reader and then print from the computer.

Error message: Computer is not connected. To save photos...connect printer to computer. Press . —OR— Communication error. Check computer connection. Press . —OR— Data was not received. Check computer connection. Press to continue. —OR— No response from computer.

Solution The printer cannot communicate properly with the computer. A printer driver may not be working or a cable may be loose. Make sure the USB cable is securely attached to both the computer and to the USB port on the back of the printer. If the cable is secure, verify that the printer software is installed.

Network errors

Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP’s support services may vary by country/region. You can also find help with networking the printer by going to the home page of the embedded web server in the printer. See To access help for the embedded web server.

Error message: Network not connected.

Solution The printer cannot find the network. Make sure the Ethernet cable is properly connected to the Ethernet port and the network. If your network requires a proxy IP address, access the embedded web server to set the proxy server settings. See Using the embedded web server.

60	HP Photosmart 8700 series

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HP 8700 manual Computer printing errors, Network errors, Error message Network not connected

Contents

HP Photosmart 8700 series Users Guide Safety information Copyrights and trademarksTrademarks Regulatory model identification number VCVRA-0402Page Page Contents Specifications Turn the color management features of the printer on or off Welcome Printer parts Finding more informationFront of printer Back of printer Paper trays Control panel Printer screen Indicator lights Printer menuTo navigate the printer menu Print menu structure Select paper settings Network settingsChange the print quality Getting ready to print Loading paperChoosing the right paper To print Use this paper Using specialty papers Loading your paper Supported paper sizes Paper type How to loadTray to load Inserting print cartridges Use the correct print cartridges Insert the cartridges When you are not using a print cartridge Align the cartridges Chapter To set print quality settings If you are using a Windows computerBasic printing from a Computer Chapter Using color management Using printer-based color management Colorsmart/sRGB Printer driver color mode settings Setting When to use itAdobe RGB or Adobe RGB To print using printer-based color management Setting When to use itIf you are using a Macintosh Using application-based color management To print using application-based color management Choose Application Managed Colors in the Color pop-up menu Chapter Exploring creative projects Large-format templatesTemplate Description Size A3+ HP Image Zone To place photos in a template Printing a borderless photo from Windows Printing borderless photos from a computerPrinting a borderless photo from a Macintosh Chapter Connecting to other devices Printing photos without aConnection type and what you need Memory cards This lets you Inserting memory cards Printing photos from a memory cardConnection type and what you need Supported file formats Inserting a memory card Memory card slots Memory card How to insert the memory card Deciding which photos to print Selecting a photo layoutRemoving a memory card To print a photo index Layout Paper size photo size Layout Paper size photo size Selecting photos to print If you want to… Follow these stepsSelect a photo Deselect a photo Problem How to correct it Improving photo qualityDoing common printing tasks from a memory card If you want to… Print a continuous range of photos Print all photos on the memory cardPrint camera-selected photos from a memory card Using a PictBridge camera Using a Bluetooth cameraPrinting photos from a digital camera Stop printing Printing from other Bluetooth devices Care and maintenance Cleaning and maintaining the printerCleaning the outside of the printer Automatically cleaning the print cartridges To clean the print cartridge contacts Manually cleaning the print cartridge contactsPrinting a test Aligning the print cartridges Updating the softwarePrinting a sample Choose Hewlett-Packard Photosmart HP Photosmart Updater Storing the printerMaintaining the supplies Downloading the software Windows Handling photo paper Storing photo paperStoring the print cartridges Chapter Troubleshooting Printer software installation problemsSystem Requirements dialog box appears during installation Computer could not read the HP Photosmart CD Computer stops responding during software installation Printer hardware problemsStatus light is flashing amber or red Printer is plugged in but will not turn on Solution SolutionPrinter does not find the photos I stored on my memory card Printing is very slow Printing problemsPrinted pages are dropping off of the Out tray Colors are not printing satisfactorily Solution Document printed at an angle or is off-center SolutionPrintout is rippled or curled Blank page came out of the printer Solution Printer ejects the paper when preparing to printBanner paper jams between the Main and Out trays Print quality is poor Photos are not printing correctly Solution Photo is clipped when I print it Error messages Paper errors Error message Paper size mismatch Print cartridge errorsError message Cartridge failed Error message One or more cartridges are not compatible Error message One or more cartridges have failedError message One or more cartridges are low on ink Error message Cartridge service station is stuck Memory card errorsError message Top cover is open Error message Can not print photos Error message Card is locked. Can not access card Error message Card was removed. Job was cancelled. Press Error message Camera selections Dpof file has errorError message Some camera-selected photos are not on card Error message No new photos on card Network errors Computer printing errorsError message Network not connected HP Customer Care HP Customer Care by phone Chapter 1902 910 Additional warranty options Return to HP repair service North America onlyPlacing a call Networking Networking basics Windows and Macintosh Recommended network configurations Internet connection Installing the printer software on a Windows computer Ethernet connection on the back of the printer To install the printer software Installing the printer software on a Macintosh Using the embedded web server Specifications System requirements Storage temperature range -30-65 C 22-149 F Category Print cartridges HP printer limited warranty statement HP product Duration of limited warranty Appendix c Index USB Regulatory notices Hewlett-Packard Company