User Guide
SWDT643442-643442-0805104134-001
Contents
102
126
192
209
232
295
313
Feature availability
Welcome to BlackBerry
Start using your device
Complete the setup wizard
Set up an email address
Find more information
Navigation and typing
BlackBerry basics
About the Menu key and Escape key
Move around the screen
Send an email message
Change your ring tone
Send an SMS text message
Add a contact
Schedule an appointment
Take a picture
Record a video
Troubleshooting Basics
Turn on the alarm
Pair with a Bluetooth enabled device
Visit a web
Cannot set up an email address
Am not receiving messages
Battery is not charging
Cannot send SMS text messages
Cannot save media files
Cannot play a media file on a web
User Guide
BlackBerry basics shortcuts
Shortcuts
Phone shortcuts
Typing shortcuts
File and attachment shortcuts
Media shortcuts
Browser shortcuts
Calendar shortcuts
Troubleshooting Shortcuts
Search shortcuts
Map shortcuts
Cannot use a shortcut
Phone
Phone basics
Find your phone number
Answer a call
Place a call on hold
Mute a call
Turn on the speakerphone
Dial using numbers or letters
Switch applications during a call
Make a call when your device is locked
About using a headset
Volume
Adjust the volume
Emergency calls
About emergency calls
Change the default volume for calls
About your voice mail greeting and voice mail password
Voice mail
Improve sound quality during a call
Change the voice mail access number
Set up speed dial for a contact
Speed dial
Check your voice mail
Conference calls
About conference calls
Make a conference call
Create a phone number link for a conference call
Call logs
Disconnect a contact from a conference call
Leave a conference call
About call logs
Add notes to a call log
Change call log notes
Send a call log
Delete call logs
Call waiting
Call forwarding
Delete call log notes
Turn on call waiting
Add a call forwarding phone number
Forward calls
Change a call forwarding phone number
Call blocking
Delete a call forwarding phone number
About call blocking
Block calls
Change the call blocking password
Fixed dialing
About fixed dialing
Turn on fixed dialing
Change a contact in your fixed dialing list
Add a contact to your fixed dialing list
Delete a contact from your fixed dialing list
Set the default country code and area code
Smart dialing
About smart dialing
Set options for dialing extensions
Switch the active phone number
Multiple phone numbers
Phone options
About multiple phone numbers
Sort phone numbers or contacts on the Phone screen
Hide or display your phone number when you make calls
Turn off the prompt that appears before you delete items
Reset a call timer
About hearing aid mode
Turn on hearing aid mode
About TTY support
Troubleshooting Phone
My phone number appears as Unknown in the phone application
Cannot make calls using a voice command
Cannot check my voice mail
Some features are not available on my device
Cannot change the number of times that my device rings
Perform an action using a voice command
Voice commands
Available voice commands
Turn off choice lists for voice commands
Change the language for voice commands
Change the options for voice prompts
Troubleshooting Voice dialing
Improve voice recognition
Message basics
Messages
Composing messages
Sending messages
Add a signature to your work email messages
Delete the disclaimer from an email message
Create a link for a PIN
Send a PIN message
Send an SMS text message
Send an MMS message
Reply to a message
Forward a message
Resend a message
Stop a message from sending
Managing messages
Email messages
Email message basics
Delete a message
Delete multiple messages
File an email message
Delete the original text from a reply message
Attach a file to an email message
Stop storing messages sent from your device on your computer
Resize a picture before you send it as an attachment
Email message filters
About email message filters
Create an email message filter
Options for email message filters
Turn on an email message filter
Change an email message filter
Email message folders
Prioritize email message filters
Delete an email message filter
About synchronization of email message folders
Email message flags
Add, move, rename, or delete an email folder
About flags
Add a flag
Email message options
Remove a flag
Check spelling automatically before sending email messages
Set an out-of-office reply
View email messages in plain text format
Stop loading pictures in Html email messages
Receive only the first section of long email messages
Hide filed email messages
Stop forwarding email messages to your device
PIN messages
About PIN messages
Find your PIN
Send a PIN message
SMS text messages
SMS text message basics
About SMS text messages
Change your ring tone
Options for SMS text messages
Delete the history from an SMS text message
Set whether pressing the Enter key sends SMS text messages
Change the appearance of SMS text messages
Store SMS text messages on your SIM card
Turn off AutoText for SMS text messages
Request delivery reports for all SMS text messages
Set a wireless network type for sending SMS text messages
Cell broadcasting
About cell broadcasting
Turn on cell broadcasting
MMS messages
MMS message basics
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Create a slide show in an MMS message
MMS message attachments
Stop receiving MMS messages when roaming
MMS message options
Request delivery or read notification for an MMS message
View the size of an MMS message before sending it
Message list options
Set how long your device stores messages
Change how a message list displays messages
About multiple message lists
Hide messages from the main messages application
Hide the new or unopened message indicator
Hide sent messages
Block incoming messages
Add a contact to your allowed sender list
MIME-protected messages
Reset a blocked message counter
MIME-protected message basics
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
Add a certificate from a message
Add a certificate from an attachment
Attachment indicators in S/MIME-protected messages
Digital signature indicators for S/MIME protected messages
MIME-protected message status
View the certificate used to sign or encrypt a message
Encryption status indicators
MIME-protected message options
Check the status of a certificate or certificate chain
Change your signing or encryption certificate
Change the default message classification
Change the default signing and encryption option
About message classifications
Change the size of S/MIME indicators in messages
MIME-protected message troubleshooting
IBM Lotus Notes native encrypted messages
About IBM Lotus Notes native encrypted messages
Cannot open an attachment in an encrypted message
Encrypt a message using IBM Lotus Notes native encryption
PGP protected messages
Prerequisites IBM Lotus Notes native encryption
PGP protected message basics
Encrypt a PGP protected message with a pass phrase
Attach a PGP key to a message
Download the PGP key used to sign or encrypt a message
Add a PGP key from a message
Attachment indicators in PGP protected messages
Digital signature indicators for PGP protected messages
PGP protected message status
View the PGP key used to sign or encrypt a message
PGP protected message options
Change your signing and encryption key
Change the size of PGP indicators in messages
Troubleshooting PGP protected messages
Change the encryption algorithms for PGP protected messages
Message shortcuts
Troubleshooting Messages
Cannot send messages
Cannot file email messages
Am not receiving SMS text messages
Some messages no longer appear on my device
Message or attachment does not appear or is truncated
Html email messages do not appear correctly
Some email message folders appear dimmed
Cannot turn on cell broadcasting
Email message filters are not working correctly
Cannot attach a file to an MMS message
Files and attachments
File and attachment basics
About files and attachments
Open a file or an attachment
Stop downloading a file or an attachment
Locate a file saved on your device
Locate a file saved on your organizations network
Save a file from your organizations network to your device
Managing files and attachments
Send a file as an attachment
Open a link in a file or an attachment
Set font options for a file or an attachment
View properties for a file
Rename a file
Delete a file
Move a file
View the table of contents in a document
Documents
Spreadsheets
View tracked changes in a document
View the content of a cell
Switch worksheets
View a list of worksheets
Change the size of a column
Media files
Presentations
VCard contact attachments
Zoom in to or out from a slide
Save a slide
About vCard contact attachments
Skipped content bar appears in a document
Troubleshooting Attachments
Question mark appears on a slide
Media
Audio and video files
Play a media file
Record a voice note
Fast-forward or rewind a media file
Pause a media file
Play a media file on a web
Repeat songs
Amplify the volume using the audio boost feature
Improve sound quality for songs
Keep backlighting on when you play a video
Playlists
About playlists
Create a standard playlist
Add a song to a playlist
Add the song that is playing to a playlist
Change the order of songs in a playlist
Delete a song from a playlist
Rename a playlist
Create an automatic playlist
Delete a playlist
Turn on video lighting
Video camera
Apply a color effect to videos
Change the video size and format
Camera
Change the location for storing videos
Set picture quality
Change the size of pictures that you take
Change the location for storing pictures
Pictures
Apply a color effect to pictures
View a picture
Pan a picture
Rotate a picture
Save a picture from an MMS message or a web
Use a picture as your device wallpaper
View pictures as a slide show
Managing media files
View pictures in list view
Sort pictures
Rename an audio or video file
Delete a media file or folder
Move a media file
Search for a media file
Memory and media cards
Change the amount of memory available for media files
Turn off media card support
Turn off mass storage mode or MTP
Turn off the prompt for mass storage mode
About compression
About file encryption
Repair your media card or device memory
Transferring and downloading media files
About transferring and synchronizing media files
Supported audio and video file formats
User Guide
Save a media file from a web
Receive a media file using Bluetooth technology
Stop downloading an attachment
Send a media file
Download a ring tone
Download a picture
Cannot open media files
Troubleshooting Media
My device does not recognize my media card
Flash dims or turns off
My device is not using the correct ring tone or wallpaper
Some pictures that I take are blurry
Browser basics
Browser
Browsing web pages
Move back or forward a web
Refresh a web
Save a web page to the main messages application
Stop loading a web
Viewing, copying, and forwarding addresses
Viewing pictures and playing media files
Browser bookmarks
About bookmarks for web pages
Add a bookmark for a web
Change a bookmark for a web
Send a bookmark for a web
Delete a bookmark for a web
Add a bookmark folder for web pages
File a bookmark for a web
Rename a bookmark folder for web pages
Delete a bookmark folder for web pages
View web feed content
Listen to web feed content
Web feeds
About web feeds
Browser options
Change JavaScript options
Change the home page or start
Change options for pictures and animation on web pages
Change font options for web pages
Change display options for web pages
Set the character encoding for all web pages
About browser configurations
Set the default browser configuration
Clear a browser cache
Clear the browser history
Browser security
About Gears
Change the Gears permissions for a web site
About TLS
Manage browser security
About Wtls
TLS options
Add a trusted content server
Wtls options
Browser push
About browser push
Turn off browser push
Browser push options
Browser shortcuts
Troubleshooting Browser
Cannot set up automatic synchronization for bookmarks
No browser is available on my device
Cannot play a song or video on a web
Date, time, and alarm
Set the date and time manually
Change the clock face
Turn on bedside clock mode
Display a second time zone
Set options for bedside clock mode
Turn on the alarm
Silence the alarm
Change alarm notification options
Change timer notification options
Set the timer
Use the stopwatch
Troubleshooting Date, time and alarm
Time on my device is incorrect
Contacts
Personal organizer
Contact basics
Add a pause or a wait to a phone number
View a contact
Change a contact
Delete a contact
Customizing contacts
About custom ring tones
Assign ring tones and alerts to a contact
Add a caller ID picture for a contact
Mailing lists
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
About mailing lists
Create a mailing list
Change a mailing list
View a mailing list
Delete a mailing list
Multiple contact lists
Contact list options
Troubleshooting Contacts
Turn off the prompt that appears before you delete items
View the number of contacts stored on your device
Caller ID pictures are not appearing on my device
Calendar
Calendar basics
Schedule a meeting
Schedule an alarm
Recurrence fields
Open an appointment, meeting, or alarm
Delete an appointment, meeting, or alarm
Switch days in Day view
Meetings
Respond to a meeting invitation
View your calendar when responding to a meeting
Check availability of meeting participants
Forward a meeting invitation
Change the list of participants for a meeting
Delegate a meeting invitation
Conference call meetings
Change the default calendar view
Change the default reminder time for calendar entries
Calendar options
Enter a conference call meeting
Change the snooze time for reminders
Change the start and end time for days
View tasks in a calendar
Hide free time in Agenda view
Change the first day of the week
Change how long your device stores calendar entries
Switch calendars
Multiple calendars
View the number of calendar entries stored in a calendar
About multiple calendars
Calendar shortcuts
Change the default calendar
Change the calendar that reminds you of appointments
Troubleshooting Calendar
Cannot set some fields when scheduling appointments
Cannot schedule appointments that span multiple days
Cannot enter a conference call with the Join Now option
Tasks
Task basics
Create a task
Change a task
Task list options
Hide completed tasks
Send a task or memo
Delete a task
View the number of tasks or memos stored on your device
Memos
Memo basics
Create a memo
Change a memo
Categorizing contacts, tasks, or memos
Memo list options
About categories
Delete a memo
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Sort contacts, tasks, or memos by category
Delete a contact, task, or memo from a category
Use the calculator
Calculator
Convert a measurement
Switch sound profiles
Ring tones, sounds, and alerts
Ring tones, sounds, and alerts basics
About ring tones, sounds, and alerts
Change a sound profile
Silence your device
Create a custom sound profile
Delete a sound profile
Assign ring tones and alerts to a contact
Turn on event sounds
Turn off Bluetooth connection notification
Turn on LED notification for wireless coverage
LED notification
LED notification
Troubleshooting Ring tones, sounds, and alerts
My device is ringing or vibrating more times than expected
Typing
Typing basics
Switch typing input methods when you are typing
Typing input methods
Change options for typing input methods
Predictive input method
Set the default currency symbol
Typing options
Find more information about typing in other languages
Set the cursor speed
Spelling checker
Use shortcut keys on the Home screen
Check spelling
Correct spelling while you type
Correct spelling quickly while you type
Check spelling automatically before sending email messages
Change options for checking spelling
Add a word to the custom dictionary
Delete a word from the custom dictionary
Custom dictionary
About the custom dictionary
Stop adding items to the custom dictionary automatically
AutoText
About AutoText
Create an AutoText entry
Turn off AutoText for SMS text messages
Delete an AutoText entry
Undo an AutoText change
Troubleshooting Typing
Cannot check spelling
Language
Change the shortcut for switching typing input languages
Turn off the shortcut for switching typing input languages
Change the display options for contacts
Troubleshooting Language
Some characters do not appear correctly on my device
Backlighting
Display and keyboard
Display options
Download a Home screen background
Set owner information
Change the display font
Use reverse contrast for the screen display
Add an application folder
Change an application folder
Move an application icon
Hide an application icon
Set the number of icons that appear on the Home screen
Keyboard
Turn off trackpad sounds
Switch themes
Themes
Assign an application to a Convenience key
Set the trackpad sensitivity
Troubleshooting Display
Search
Messages, attachments, and web pages
Search for messages
Search criteria
Manage message search results
Search for messages by contact or subject
Search for text in a message, in a file, or on a web
View a list of saved searches
Change a saved search
Delete a saved search
Organizer data
Search for organizer data
Search for contacts in your organizations address book
Manage contact lookup results
Search shortcuts
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Synchronization
About synchronization
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage data synchronization conflicts
Manage email reconciliation conflicts
About backing up and restoring device data
Prerequisites Restoring data over the wireless network
Troubleshooting Synchronization
Email messages are not reconciling over the wireless network
User Guide
Bluetooth technology
Bluetooth technology basics
About Bluetooth technology
Turn on Bluetooth technology
Switch to a paired Bluetooth enabled device during a call
Connect to a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Bluetooth technology options
Bluetooth profiles
Restrict outgoing calls
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Turn off the prompt that appears when connecting or pairing
Turn off a Bluetooth profile
Turn off automatic reconnection to Bluetooth enabled devices
Troubleshooting Bluetooth technology
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
Cannot pair with a Bluetooth enabled device
GPS technology
About GPS technology
Get your GPS location
Turn off location aiding
Prevent others from tracking your location
Troubleshooting GPS technology
Cannot use GPS technology
Maps
Map basics
View an address on a map using a link
View a list of points of interest near a location
View points of interest on a map
Track your movement
Navigation
Set a home or work address
Show or hide a layer on a map
Zoom in to a direction on a route
Maps bookmarks
Pan a map
Add a bookmark for a location or route
Change a bookmark for a location or route
Map options
Add a bookmark folder for locations or routes
File a bookmark for a location or route
Set the GPS receiver that you use to track your movement
Keep backlighting on when you track your movement
View status information at the top of a map
View north at the top of a map
Hide the tracking information at the bottom of a map
View a geotagged picture on a map
Troubleshooting Maps
Diagonal lines appear on a map
226
About multitasking
Applications
Keep an application running and return to the Home screen
About adding applications
Close an application so that it is not running
About instant messaging applications
Add an application
About social networking applications
View properties for an application
Delete a third-party application
Check for application updates
View the size of an application database
Troubleshooting Applications
BlackBerry Device Software
About updating the BlackBerry Device Software
User Guide
Update the BlackBerry Device Software from a web site
Troubleshooting BlackBerry Device Software
User Guide
Wireless network coverage
Turn on the connection to the wireless network
Turn off the connection to the wireless network
Turn on or turn off data service or set roaming options
Wireless networks that your device connects to
Change the connection speed for the wireless network
Turn on LED notification for wireless coverage
Check the status of network connections and services
Switch wireless networks manually
About wireless coverage indicators
Roaming
About roaming and international roaming
Preferred wireless network list
About the preferred wireless network list
Change the order of preferred wireless networks
Troubleshooting Wireless network coverage
Cannot connect to a wireless network
Cannot synchronize a certificate
Wi-Fi technology
About connecting to a Wi-Fi network
Turn on Wi-Fi technology
Connect to a Wi-Fi network
Connect to a Wi-Fi network using the PIN method
Change the order of Wi-Fi profiles
About Wi-Fi profiles
Delete a Wi-Fi profile
Prevent your device from connecting to a Wi-Fi network
Advanced Wi-Fi connection settings
Change a Wi-Fi profile
Connection options for Wi-Fi profiles
Security options for Wi-Fi profiles
Ssid
Wi-Fi profile IP and DNS options
Imsi
Set your device to connect to a specific Wi-Fi network
UMA connection settings
Install a root certificate on your computer
Wi-Fi technology troubleshooting
About using UMA with a Wi-Fi network
Cannot connect to a Wi-Fi network
Change your preferred network type
Power, battery, and memory
View the amount of available memory
Format the device memory or a media card
Best practice Conserving memory on your device
Application memory on my device is low
SIM card
About the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your contact list
Delete a SIM card contact
Change a SIM card contact
Store SMS text messages on your SIM card
About SIM card security
Protect your SIM card with a PIN code
Change the SIM card PIN code
Change the display name for a phone number
Security
Security basics
Set a limit for device password attempts
Lock the keyboard
Password keeper
About the password keeper
Add a password to the password keeper
Generate a random password
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Encryption
261
About encryption keys
Set encryption strength
Generate an encryption key
About memory cleaning
Memory cleaning
Turn on memory cleaning
Certificates
Certificate basics
About certificate authority profiles
Download a certificate from a certificate authority
Import a certificate or PGP key from the device memory
Import a certificate or PGP key from a media card
View properties for a certificate
Certificate properties
Send a certificate
View one type of certificate in the certificate list
Delete a certificate
Certificate status
View the certificate chain for a certificate
Change the trust status of a certificate
Revoke a certificate
Certificate options
Certificate revocation reasons
Change the display name for a certificate
Add an email address to a certificate
User Guide
PGP keys
Certificate shortcuts
PGP key basics
Download a PGP key from an Ldap certificate server
Download an updated PGP key from an Ldap certificate server
Download a personal PGP key from the PGP Universal Server
PGP key properties
View properties for a PGP key
Send a PGP key
PGP key status indicators
PGP key status
Delete a PGP key
Clear the PGP data cache
Check the revocation status of a PGP key
Change the trust status of a PGP key
Revoke a PGP key
PGP key revocation reasons
PGP key options
Change the display name for a PGP key
Troubleshooting PGP keys
Certificate servers
PGP key shortcuts
Add a certificate server
Connection options for Ldap and Dsml certificate servers
Change connection information for a certificate server
Connection options for Ocsp and CRL servers
Key stores
Send connection information for a certificate server
Delete a certificate server
About the key store
Synchronize the key store password with the device password
Change the key store password
Change when your device deletes the key store password
Turn off automatic backup and restore of key store data
Change the refresh rate for certificate revocation lists
About two-factor authentication
About using a smart card with your device
Smart cards
Turn on two-factor authentication
Import a certificate from a smart card
About smart password entry
Turn off smart password entry
Switch smart password filters
Prerequisites Using authentication certificates
Use a certificate to authenticate your smart card
Software tokens
Turn off notification for smart card connections
About software tokens
Change the PIN for a software token on your device
VPN settings
Change the user name and password for a VPN profile
About VPN profiles
Prerequisites Logging in to a VPN
About security self-tests
Verify security software
Third-party application control
Change the software token for a VPN profile
Reset connection permissions for third-party applications
Turn on safe mode
Turn off a prompt for a third-party application connection
Set permissions for a third-party application
Connection permissions for third-party applications
Interaction permissions for third-party applications
Troubleshooting Security
Cannot unlock my device using my smart card
Data permissions for third-party applications
Cannot download a certificate
User Guide
Service books and diagnostic reports
Service books
About service books
Accept a service book
Diagnostic reports
About diagnostic reports
Run a diagnostic report
View a diagnostic report
Set a default recipient for diagnostic reports
Delete a diagnostic report
Cannot run or submit a diagnostic report
Wi-Fi diagnostic reports
About Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
Include advanced data in Wi-Fi diagnostic reports
User Guide
Change the display font
Accessibility options
Use reverse contrast for the screen display
Use grayscale for the screen display
Set the number of icons that appear on the Home screen
Turn on event sounds
Assign ring tones and alerts to a contact
Hearing aid mode
TTY support
Make a call using a voice command
Voice dialing
Predictive input method
Type text using the predictive input method
Predict words as you type
About BrickBreaker
BrickBreaker
BrickBreaker capsules
Adjust the volume
BrickBreaker scoring
Play BrickBreaker
Set the paddle speed
Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
Word Mole game
Word Mole game basics
About the Word Mole game
Form a word
Turn on tutorial mode
Single-player games
Save a game
Resume a game
Multiplayer games
Check the Leaderboard on the Word Mole game web site
Invite a player
Accept an invitation
Troubleshooting Word Mole
Some words that I submit are not recognized
Glossary
ADN
EAP-FAST
MCC
Rtsp
TTY
Legal notice
318
User Guide
490,165 504,773 506,865 511,073
User Guide