Blackberry 9300 Version: 5.0 Diagnostic reports

Diagnostic reports

About diagnostic reports

Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless

network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic

report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.

Run a diagnostic report

If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might

ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the

issue.

1. On the Home screen or in a folder, click the Options icon.

2. Click Mobile Network.

3. Press the Menu key.

4. Click Diagnostics Test.

5. Press the Menu key.

6. Click Run.

View a diagnostic report

1. On the Home screen or in a folder, click the Options icon.

2. Click Mobile Network.

3. Press the Menu key.

4. Click Diagnostics Test.

5. Highlight a report.

6. Press the Menu key.

7. Click View Report.

Submit a diagnostic report

1. On the Home screen or in a folder, click the Options icon.

2. Click Mobile Network.

3. Press the Menu key.

4. Click Diagnostics Test.

5. Highlight a report.

6. Press the Menu key.

7. Click Email Report or PIN Report.

User Guide Service books and diagnostic reports

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Contents

Main Page Contents Page Page Page Page Page Page Page Welcome to BlackBerry! Feature availability Find more information Start using your device Complete the setup wizard Set up an email address Navigation and typing About the Menu key and Escape key Move around the screen BlackBerry basics Make a call Send an email message Send an SMS text message Add a contact Schedule an appointment Take a picture Record a video Visit a web page Troubleshooting: Basics I cannot make or receive calls I cannot set up an email address I am not receiving messages I cannot send SMS text messages I cannot save media files I cannot play a media file on a web page The battery is not charging Page Shortcuts BlackBerry basics shortcuts Phone shortcuts Typing shortcuts File and attachment shortcuts Media shortcuts Browser shortcuts Calendar shortcuts Search shortcuts Map shortcuts Troubleshooting: Shortcuts I cannot use a shortcut Phone Phone basics Find your phone number Make a call Answer a call Mute a call Place a call on hold Turn on the speakerphone Dial an extension Dial using numbers or letters Switch applications during a call Make a call when your device is locked About using a headset Emergency calls About emergency calls Make an emergency call Volume Change the default volume for calls Voice mail About your voice mail greeting and voice mail password Check your voice mail Change the voice mail access number Speed dial Set up speed dial for a contact Change the contact assigned to a speed dial key Conference calls About conference calls Make a conference call Create a phone number link for a conference call Speak privately with a contact during a conference call Call logs About call logs View call logs in the messages application Add notes to a call log Change call log notes Send a call log Delete call logs Delete call log notes Call waiting Turn on call waiting Call forwarding About call forwarding Forward calls Add a call forwarding phone number Change a call forwarding phone number Delete a call forwarding phone number Call blocking About call blocking Block calls Change the call blocking password Fixed dialing About fixed dialing Turn on fixed dialing Add a contact to your fixed dialing list Change a contact in your fixed dialing list Delete a contact from your fixed dialing list Smart dialing About smart dialing Set the default country code and area code Set options for dialing extensions Multiple phone numbers About multiple phone numbers Switch the active phone number Phone options Turn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make calls Reset a call timer About hearing aid mode Turn on hearing aid mode About TTY support Turn on TTY support Phone shortcuts Troubleshooting: Phone I cannot make or receive calls My phone number appears as Unknown in the phone application I cannot check my voice mail I cannot make calls using a voice command Page Voice commands Perform an action using a voice command Available voice commands Change the language for voice commands Turn off choice lists for voice commands Change the options for voice prompts Improve voice recognition Troubleshooting: Voice dialing I cannot make calls using a voice command My device does not recognize names or numbers in voice commands Messages Message basics Composing messages Save a draft of a message Set the importance level for a message Sending messages Send an email message Send an SMS text message Send a PIN message Send an MMS message Reply to a message Forward a message Resend a message Stop a message from sending Managing messages Delete a message Delete multiple messages Email messages Email message basics Send an email message Delete the original text from a reply message File an email message Attach a file to an email message Forward messages from a specific email message folder to your device Stop storing messages sent from your device on your computer Stop storing messages sent from your computer on your device Resize a picture before you send it as an attachment Email message filters About email message filters Create an email message filter Create an email message filter based on a contact or subject Options for email message filters Turn on an email message filter Change an email message filter Prioritize email message filters Delete an email message filter Email message folders About synchronization of email message folders Add, move, rename, or delete an email folder Email message flags About flags Add a flag Change a flag Remove a flag Email message options Check spelling automatically before sending email messages Set an out-of-office reply Turn on or turn off read receipts or delivery receipts View email messages in plain text format Stop loading pictures in HTML email messages Turn off the prompt that appears before downloading external pictures in HTML email messages Hide filed email messages Receive only the first section of long email messages Change the email address that you use to send messages or meeting invitations Stop forwarding email messages to your device PIN messages About PIN messages Find your PIN Send a PIN message Set a high importance level for received PIN messages SMS text messages SMS text message basics About SMS text messages Send an SMS text message Change your ring tone Options for SMS text messages Set whether pressing the Enter key sends SMS text messages Change the appearance of SMS text messages Show names in the history of SMS text messages Turn off AutoText for SMS text messages Store SMS text messages on your SIM card Request delivery reports for all SMS text messages Set how long your service center attempts to send SMS text messages Set a wireless network type for sending SMS text messages Cell broadcasting About cell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel MMS messages MMS message basics About MMS messages Send an MMS message Create a slide show in an MMS message Resize a picture before you send it as an attachment MMS message attachments Attach a media file to an MMS message Attach a contact or appointment to an MMS message Add an appointment to your calendar from an MMS message Add a contact to your contact list from an MMS message MMS message options Request delivery or read notification for an MMS message Request delivery notification or read notification for all MMS messages View the size of an MMS message before sending it Stop receiving MMS messages when roaming Message list options Turn off the prompt that appears when you mark messages as opened Set how long your device stores messages Use color to differentiate work messages from other messages Change how a message list displays messages Open a new message automatically when you remove your device from your holster About multiple message lists Hide messages from the main messages application Hide the new or unopened message indicator Hide sent messages View call logs in the messages application Block incoming messages Allow messages from contacts in your contact list or allowed sender list Add a contact to your allowed sender list Reset a blocked message counter S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages Sign or encrypt a message Encrypt a message with a pass phrase Attach a certificate to a message Download the certificate used to sign or encrypt a message Add a certificate from a message Add a certificate from an attachment S/MIME-protected message status Encryption status indicators Check the status of a certificate or certificate chain S/MIME-protected message options Change your signing or encryption certificate Change options for downloading attachments in encrypted messages Change the default signing and encryption option About message classifications Change the default message classification Change the size of S/MIME indicators in messages Change the encryption algorithms for S/MIME-protected messages Request delivery notification for signed S/MIME-protected messages Turn off the prompt that appears before an S/MIME-protected message is truncated Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages Prerequisites: IBM Lotus Notes native encryption Encrypt a message using IBM Lotus Notes native encryption PGP protected messages PGP protected message basics About signing and encrypting messages Sign or encrypt a message Encrypt a PGP protected message with a pass phrase Attach a PGP key to a message Download the PGP key used to sign or encrypt a message Add a PGP key from a message Add a PGP key from an attachment PGP protected message status PGP protected message options Change your signing and encryption key Change options for downloading attachments in encrypted messages Change the default signing and encryption option About message classifications Change the default message classification Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Troubleshooting: PGP protected messages Some signing and encryption options are not available on my device I cannot open an attachment in an encrypted message Message shortcuts Troubleshooting: Messages I cannot send messages I am not receiving messages I cannot file email messages I cannot send SMS text messages I am not receiving SMS text messages The number of new or unopened messages is different than I expected Some messages no longer appear on my device A message or attachment does not appear or is truncated HTML email messages do not appear correctly Some email message folders appear dimmed Email message filters are not working correctly I cannot turn on cell broadcasting I cannot attach a file to an MMS message I cannot use a shortcut to view one type of message in a message list Files and attachments File and attachment basics About files and attachments Open a file or an attachment Download a file or an attachment Stop downloading a file or an attachment Locate a file saved on your device Locate a file saved on your organization's network Save a file from your organization's network to your device Send a file as an attachment Managing files and attachments View properties for an attachment View properties for a file Rename a file Delete a file Move a file Documents Open a password-protected .pdf file View tracked changes in a document View the table of contents in a document Spreadsheets Page Media files Presentations vCard contact attachments File and attachment shortcuts Troubleshooting: Attachments A skipped content bar appears in a document A message or attachment does not appear or is truncated A question mark appears on a slide Media Audio and video files Play a media file Record a voice note Play the next or previous song Fast-forward or rewind a media file Pause a media file Play a media file on a web page Repeat songs Shuffle songs Amplify the volume using the audio boost feature Improve sound quality for songs About using a headset Keep backlighting on when you play a video Playlists About playlists Create a standard playlist Add a song to a playlist Add the song that is playing to a playlist Change the order of songs in a playlist Delete a song from a playlist Create an automatic playlist Rename a playlist Delete a playlist Video camera Record a video Turn on video lighting Apply a color effect to videos Change the video size and format Camera Take a picture Change the size of pictures that you take Set picture quality Change the location for storing pictures Change options to compensate for different lighting conditions in pictures Apply a color effect to pictures Pictures View a picture Pan a picture Zoom in to or out from a picture Rotate a picture Save a picture from an MMS message or a web page Use a picture as your device wallpaper View pictures as a slide show Change the number of seconds between slides in a slide show Managing media files Rename an audio or video file Rename a picture or picture folder Move a media file Delete a media file or folder Search for a media file View properties for a media file Memory and media cards About media cards Format the device memory or a media card View the amount of memory used by media files Supported media cards Change the amount of memory available for media files Turn off media card support Change how you transfer files between your device and your computer Turn off mass storage mode or MTP Turn off the prompt for mass storage mode About compression About file encryption Turn on encryption Transferring and downloading media files About transferring and synchronizing media files Supported audio and video file formats Transfer a file between your device and your computer using the Roxio Media Manager Synchronize your music from your computer to your device using BlackBerry Media Sync Transfer a file between your device and your computer in mass storage mode or MTP Change how you transfer files between your device and your computer Save a media file from a web page Save a picture from an MMS message or a web page Download a file or an attachment Stop downloading an attachment Receive a media file using Bluetooth technology Send a media file Download a ring tone Download a picture Media shortcuts Troubleshooting: Media I cannot play a media file on a web page I cannot open media files I cannot save media files My device does not recognize my media card My device is not using the correct ring tone or wallpaper The flash dims or turns off Some pictures that I take are blurry Browser Browser basics Browsing web pages Visit a web page Search the Internet Page Viewing, copying, and forwarding addresses Viewing pictures and playing media files Play a media file on a web page Save a song or video from a web page View a full picture on a web page Browser bookmarks About bookmarks for web pages Add a bookmark for a web page Change a bookmark for a web page Send a bookmark for a web page Delete a bookmark for a web page Add a bookmark folder for web pages File a bookmark for a web page Rename a bookmark folder for web pages Delete a bookmark folder for web pages Web feeds About web feeds Subscribe to a web feed View web feed content Listen to web feed content Browser options Change the default browser view Change the home page or start page Change JavaScript options Change options for pictures and animation on web pages Change display options for web pages Change font options for web pages Set the character encoding for all web pages Receive a prompt before closing the browser or running a script Clear a browser cache Clear the browser history About browser configurations Set the default browser configuration About Gears Browser security About TLS About WTLS Manage browser security TLS options WTLS options Add a trusted content server Browser push About browser push Turn off browser push Browser push options Browser shortcuts Troubleshooting: Browser Date, time, and alarm Set the date and time manually Get the date and time from the wireless network automatically Change what appears on the display when your device is charging Change the clock face Display a second time zone Turn on bedside clock mode Set options for bedside clock mode Turn on the alarm Silence the alarm Change alarm notification options Use the stopwatch Set the timer Change timer notification options Troubleshooting: Date, time and alarm The time on my device is incorrect Personal organizer Contacts Contact basics Add a contact Add a contact from a message, call log, or web page Add a pause or a wait to a phone number View a contact Change a contact Delete a contact Search for contacts in your organization's address book Customizing contacts About custom ring tones Assign ring tones and alerts to a contact Add a caller ID picture for a contact Change the caller ID picture for a contact Mailing lists About mailing lists Create a mailing list Change a mailing list View a mailing list Delete a mailing list Multiple contact lists About multiple contact lists Switch contact lists Change the default contact list Contact list options Troubleshooting: Contacts Custom contact list field data is not appearing on my computer Caller ID pictures are not appearing on my device My contact pictures keep changing Calendar Calendar basics About calendar views Switch calendar views Move around a calendar Schedule a meeting Schedule an alarm Open an appointment, meeting, or alarm Delete an appointment, meeting, or alarm Switch days in Day view Meetings Schedule a meeting Respond to a meeting invitation View your calendar when responding to a meeting Check availability of meeting participants Change the list of participants for a meeting Forward a meeting invitation Delegate a meeting invitation Send an email message to all meeting participants Contact a meeting participant Conference call meetings About conference calls Create a conference call meeting from your device Create a conference call meeting from your computer Enter a conference call meeting Calendar options Change the default calendar view Change the default reminder time for calendar entries Change the start and end time for days Change the snooze time for reminders Change the email address that you use to send messages or meeting invitations View tasks in a calendar Change the first day of the week Hide free time in Agenda view View more of the subject line for appointments in Agenda view Change how long your device stores calendar entries View the number of calendar entries stored in a calendar Multiple calendars About multiple calendars Switch calendars Use color to differentiate calendars Change the calendar that reminds you of appointments Calendar shortcuts Troubleshooting: Calendar I cannot schedule appointments that span multiple days I cannot set some fields when scheduling appointments Some characters in calendar entries do not appear correctly after synchronization I cannot enter a conference call with the Join Now option Tasks Task basics Create a task Change a task Change the status of a task Task list options Sort contacts or tasks Change the snooze time for reminders View tasks in a calendar View the number of tasks or memos stored on your device Memos Memo basics Create a memo Change a memo Send a task or memo Categorizing contacts, tasks, or memos About categories Create a category for contacts, tasks, or memos Categorize a contact, task, or memo Sort contacts, tasks, or memos by category Delete a contact, task, or memo from a category Delete a category Calculator Use the calculator Convert a measurement Ring tones, sounds, and alerts Ring tones, sounds, and alerts basics About ring tones, sounds, and alerts Switch sound profiles Change a sound profile Silence your device Create a custom sound profile Delete a sound profile Assign ring tones and alerts to a contact Download a ring tone Turn on event sounds LED notification LED notification Turn off Bluetooth connection notification Turn on LED notification for wireless coverage Troubleshooting: Ring tones, sounds, and alerts My device is ringing or vibrating more times than expected My device is not ringing or vibrating when I receive a call or message Typing Typing basics Typing input methods Switch typing input methods when you are typing Change options for typing input methods Predictive input method Type text using the predictive input method Typing options Stop displaying contacts in the list that appears when you type Set the cursor speed Set the default currency symbol Turn on key tones Spelling checker Check spelling Correct spelling while you type Correct spelling quickly while you type Check spelling automatically before sending email messages Change options for checking spelling Add a word to the custom dictionary Change a word in the custom dictionary Custom dictionary About the custom dictionary Add a word to the custom dictionary Change a word in the custom dictionary Delete a word from the custom dictionary Stop displaying contacts in the list that appears when you type Stop adding items to the custom dictionary automatically AutoText About AutoText Create an AutoText entry Turn off AutoText for SMS text messages Change an AutoText entry Typing shortcuts Page Language Use a shortcut to switch typing input languages while you type Change the shortcut for switching typing input languages Turn off the shortcut for switching typing input languages Change the display options for contacts Troubleshooting: Language Some characters do not appear correctly on my device Change the language for voice commands Display and keyboard Backlighting Display options Download a Home screen background Set owner information Change the display font Use reverse contrast for the screen display About organizing applications Add an application folder Change an application folder Move an application icon Hide an application icon Delete an application folder Keyboard Turn on key tones Turn off trackpad sounds Set the cursor speed Assign an application to a Convenience key Themes About themes Switch themes Delete a theme Download a theme Troubleshooting: Display My device screen turns off My display changed No application opens when I press a Convenience key Search Messages, attachments, and web pages Search for messages Search criteria Manage message search results Search for messages by contact or subject Search for text in a message, in a file, or on a web page View a list of saved searches Change a saved search Delete a saved search Organizer data Search for organizer data Search for contacts in your organization's address book Manage contact lookup results Page Synchronization About synchronization Reconcile email messages over the wireless network Delete email messages over the wireless network Prerequisites: Synchronizing organizer data over the wireless network Synchronize organizer data over the wireless network About synchronization conflicts Manage email reconciliation conflicts Manage data synchronization conflicts About backing up and restoring device data Prerequisites: Restoring data over the wireless network Delete device data, third-party applications, or media card files Empty the deleted items folder on your computer from your device Troubleshooting: Synchronization Email messages are not reconciling over the wireless network I am not receiving email messages from personal folders on my computer Email messages are not being deleted over the wireless network Organizer data is not synchronizing over the wireless network Page Bluetooth technology Bluetooth technology basics About Bluetooth technology Turn on Bluetooth technology Pair with a Bluetooth enabled device Connect to a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kit Receive a media file using Bluetooth technology Send a media file Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Bluetooth technology options Bluetooth profiles Prevent your device from sharing contacts with Bluetooth enabled devices Restrict outgoing calls Make your BlackBerry device discoverable Change the pairing name for your BlackBerry device Turn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairing Set the message types that your Bluetooth enabled car kit notifies you of Turn off a Bluetooth profile Encrypt data that you send or receive using Bluetooth technology Turn off automatic reconnection to Bluetooth enabled devices Troubleshooting: Bluetooth technology I cannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear I cannot pair with a Bluetooth enabled device I cannot share contacts with a paired Bluetooth enabled device GPS technology About GPS technology Get your GPS location Turn off location aiding Prevent others from tracking your location Troubleshooting: GPS technology I cannot use GPS technology Maps Map basics Get directions View directions as a route on a map Send a route or a map View an address on a map using a link View a list of points of interest near a location View points of interest on a map Track your movement Set a home or work address Navigation Zoom in to a direction on a route Zoom in to or out from a map Pan a map Maps bookmarks Add a bookmark for a location or route Change a bookmark for a location or route Delete a bookmark for a location or route Add a bookmark folder for locations or routes Map options Set the GPS receiver that you use to track your movement Clear the map cache View status information at the top of a map View north at the top of a map Hide the tracking information at the bottom of a map Keep backlighting on when you track your movement View a geotagged picture on a map Map shortcuts Troubleshooting: Maps Diagonal lines appear on a map Page Applications About multitasking Keep an application running and switch to another application Keep an application running and return to the Home screen Close an application so that it is not running About adding applications About instant messaging applications Page Delete a third-party application Receive a device password prompt before you add an application View the size of an application database Check for application updates Page BlackBerry Device Software About updating the BlackBerry Device Software Update the BlackBerry Device Software over the wireless network Return to the previous version of the BlackBerry Device Software Delete the previous version of the BlackBerry Device Software Check for BlackBerry Device Software updates that you can install over the wireless network About updating the BlackBerry Device Software from a web site Update the BlackBerry Device Software from a web site Troubleshooting: BlackBerry Device Software I cannot update the BlackBerry Device Software over the wireless network Page Wireless network coverage Turn on the connection to the wireless network Turn off the connection to the wireless network Turn on or turn off data service or set roaming options Wireless networks that your device connects to Change the connection speed for the wireless network Turn on LED notification for wireless coverage Check the status of network connections and services Roaming About roaming and international roaming Switch wireless networks manually About wireless coverage indicators Preferred wireless network list About the preferred wireless network list Add a wireless network to the preferred wireless network list Delete a wireless network from the preferred wireless network list Change the order of preferred wireless networks Troubleshooting: Wireless network coverage I cannot connect to a wireless network I cannot synchronize a certificate Wi-Fi technology About connecting to a Wi-Fi network Turn on Wi-Fi technology Connect to a Wi-Fi network Connect to a Wi-Fi network using the Push Button Setup method Connect to a Wi-Fi network using the PIN method About Wi-Fi profiles Change the order of Wi-Fi profiles Delete a Wi-Fi profile Prevent your device from connecting to a Wi-Fi network Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually Advanced Wi-Fi connection settings Change a Wi-Fi profile Connection options for Wi-Fi profiles Security options for Wi-Fi profiles Wi-Fi profile IP and DNS options Set your device to connect to a specific Wi-Fi network Install a root certificate on your computer UMA connection settings About using UMA with a Wi-Fi network Change your preferred network type Wi-Fi technology troubleshooting I cannot connect to a Wi-Fi network Power, battery, and memory Format the device memory or a media card View the amount of available memory Best practice: Conserving memory on your device The application memory on my device is low SIM card About the SIM card phone book Add a contact to your SIM card Copy contacts from your SIM card to your contact list Copy a contact from your contact list to your SIM card Change a SIM card contact Delete a SIM card contact Store SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN code Change the SIM card PIN code Change the display name for a phone number Security Security basics Lock the keyboard Set a limit for device password attempts Delete device data, third-party applications, or media card files Password keeper About the password keeper Add a password to the password keeper Generate a random password Set criteria for randomly generated passwords View a password in the password keeper Change a password in the password keeper Hide passwords in the password keeper Delete a password from the password keeper Change the password keeper password Encryption About encrypting data in the device memory About file encryption Turn on encryption Set encryption strength Use a certificate to encrypt the encryption keys on your device About encryption keys Generate an encryption key Memory cleaning About memory cleaning Turn on memory cleaning Change when your device deletes sensitive data from the temporary device memory Delete sensitive application data from the temporary device memory Certificates Certificate basics Download a certificate from an LDAP or DSML certificate server About certificate authority profiles Download a certificate from a certificate authority Import a certificate or PGP key from the device memory Import a certificate or PGP key from a media card View properties for a certificate Certificate properties View one type of certificate in the certificate list Send a certificate Delete a certificate View the certificate chain for a certificate Certificate status Status indicators for certificates and certificate authority profiles Check the revocation status of a certificate or certificate chain Change the trust status of a certificate Revoke a certificate Certificate revocation reasons Certificate options Change the display name for a certificate Add an email address to a certificate Turn off the display name prompt that appears when you add a certificate to the key store Turn off the fetch status prompt that appears when you add a certificate to the key store Change how often a certificate authority profile checks certificate status Certificate shortcuts PGP keys PGP key basics Download a PGP key from an LDAP certificate server Download a personal PGP key from the PGP Universal Server Download an updated PGP key from an LDAP certificate server Import a certificate or PGP key from the device memory Import a certificate or PGP key from a media card View properties for a PGP key PGP key properties Send a PGP key Delete a PGP key Clear the PGP data cache PGP key status PGP key status indicators Check the revocation status of a PGP key Change the trust status of a PGP key Revoke a PGP key PGP key revocation reasons PGP key options Change the display name for a PGP key Turn off the display name prompt that appears when you add a PGP key to the key store Turn off the fetch status prompt that appears when you add a PGP key to the key store PGP key shortcuts Certificate servers Add a certificate server Change connection information for a certificate server Connection options for LDAP and DSML certificate servers Connection options for OCSP and CRL servers Send connection information for a certificate server Delete a certificate server Key stores About the key store Change the key store password Synchronize the key store password with the device password Change when your device deletes the key store password Add contacts to your contact list automatically when you add items to the key store Change the service that your device uses to download certificates Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation lists Reject certificate revocation lists from unverified CRL servers Smart cards About using a smart card with your device About two-factor authentication Turn on two-factor authentication Import a certificate from a smart card Lock your device when you remove your smart card from your smart card reader About smart password entry Turn off smart password entry Switch smart password filters Prerequisites: Using authentication certificates Use a certificate to authenticate your smart card Check the status of your authentication certificate automatically Use a certificate to encrypt the encryption keys on your device Store the pass phrase for your smart card in the application memory Turn off notification for smart card connections Software tokens About software tokens Change the PIN for a software token on your device VPN settings About VPN profiles Prerequisites: Logging in to a VPN Log in to a VPN Change the user name and password for a VPN profile About security self-tests Verify security software Third-party application control About permissions for third-party applications Reset connection permissions for third-party applications About direct Internet connections for third-party applications Set up a direct Internet connection for a third-party application Turn on safe mode Set permissions for a third-party application Turn off a prompt for a third-party application connection Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Troubleshooting: Security I cannot download a certificate I cannot unlock my device using my smart card I cannot connect to a Wi-Fi network or log in to a VPN using a software token Page Service books and diagnostic reports Service books About service books Accept a service book Delete a service book Diagnostic reports About diagnostic reports Run a diagnostic report View a diagnostic report Submit a diagnostic report Delete a diagnostic report Set a default recipient for diagnostic reports I cannot run or submit a diagnostic report View the version number of the BlackBerry Device Software on your device Wi-Fi diagnostic reports About Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Include advanced data in Wi-Fi diagnostic reports Set a default recipient for Wi-Fi diagnostic reports Page Accessibility options About accessibility options Display closed captions in videos Change the display font Use reverse contrast for the screen display Use grayscale for the screen display Set the number of icons that appear on the Home screen Turn on event sounds Assign ring tones and alerts to a contact TTY support About TTY support Turn on TTY support Hearing aid mode About hearing aid mode Voice dialing Make a call using a voice command AutoText Change an AutoText entry Predictive input method Type text using the predictive input method Predict words as you type BrickBreaker About BrickBreaker BrickBreaker capsules BrickBreaker scoring Play BrickBreaker Adjust the volume Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site Word Mole game Word Mole game basics About the Word Mole game Form a word Word Mole game scoring Single-player games Turn on tutorial mode Save a game Resume a game Multiplayer games Change your screen name Chat with other players Check the stats for a player Remove a player Troubleshooting: Word Mole I cannot connect to a multiplayer game Page Glossary Page Page Page Page Legal notice