Blackberry 9300 Version: 5.0 manual Troubleshooting Security, Cannot download a certificate

User Guide Security

Data permissions for third-party applications

Email:

Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on your BlackBerry® device.

Organizer Data:

Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.

Files:

Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth® technology.

Security Data:

Set whether third-party applications can access certificates or keys in the key store on your device.

Troubleshooting: Security

I cannot download a certificate

If you changed the connection type that your BlackBerry® device uses to connect to the LDAP or DSML certificate server, try switching to the default connection type.

I cannot unlock my device using my smart card

Try performing the following actions:

•Verify that the correct smart card is inserted in the smart card reader.

•Verify that the smart card is inserted in the smart card reader correctly.

•Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.

•If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.

I cannot connect to a Wi-Fi network or log in to a VPN using a software token

Depending on your BlackBerry® device model, this feature might not be supported.

Verify that the time on your BlackBerry device is synchronized with the network time.

Related topics

Get the date and time from the wireless network automatically, 143

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