Service books and diagnostic reports | Blackberry 9300 Version: 5.0

User Guide

Service books and diagnostic reports

Service books

About service books

Service books determine which services are available on your BlackBerry® device.

Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry® Desktop Manager.

Accept a service book

1.On the Home screen or in a folder, click the Options icon.

2.Click Advanced Options.

3.Click Service Book.

4.Highlight the new service book.

5.Press the Menu key.

6.Click Accept.

Delete a service book

1.On the Home screen or in a folder, click the Options icon.

2.Click Advanced Options.

3.Click Service Book.

4.Highlight a service book.

5.Press the Menu key.

6.Click Delete.

To restore a service book, press the Menu key. Click Undelete.

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Blackberry 9300 Version: 5.0 manual Service books and diagnostic reports, About service books, Accept a service book

Contents

User Guide SWDT643442-643442-0805104134-001 Contents 102 126 192 209 232 295 313 Welcome to BlackBerry Feature availability Complete the setup wizard Start using your deviceSet up an email address Find more information BlackBerry basics Navigation and typingAbout the Menu key and Escape key Move around the screen Change your ring tone Send an email messageSend an SMS text message Schedule an appointment Add a contactTake a picture Record a video Turn on the alarm Troubleshooting BasicsPair with a Bluetooth enabled device Visit a web Am not receiving messages Cannot set up an email address Cannot send SMS text messages Battery is not chargingCannot save media files Cannot play a media file on a web User Guide Shortcuts BlackBerry basics shortcutsPhone shortcuts File and attachment shortcuts Typing shortcuts Browser shortcuts Media shortcuts Calendar shortcuts Search shortcuts Troubleshooting ShortcutsMap shortcuts Cannot use a shortcut Phone basics PhoneFind your phone number Answer a call Mute a call Place a call on holdTurn on the speakerphone Switch applications during a call Dial using numbers or lettersMake a call when your device is locked About using a headset Adjust the volume VolumeEmergency calls About emergency calls About your voice mail greeting and voice mail password Change the default volume for callsVoice mail Improve sound quality during a call Set up speed dial for a contact Change the voice mail access numberSpeed dial Check your voice mail About conference calls Conference callsMake a conference call Create a phone number link for a conference call Disconnect a contact from a conference call Call logsLeave a conference call About call logs Change call log notes Add notes to a call logSend a call log Delete call logs Call forwarding Call waitingDelete call log notes Turn on call waiting Forward calls Add a call forwarding phone numberChange a call forwarding phone number Delete a call forwarding phone number Call blockingAbout call blocking Block calls Fixed dialing Change the call blocking passwordAbout fixed dialing Turn on fixed dialing Add a contact to your fixed dialing list Change a contact in your fixed dialing listDelete a contact from your fixed dialing list Smart dialing Set the default country code and area codeAbout smart dialing Set options for dialing extensions Multiple phone numbers Switch the active phone numberPhone options About multiple phone numbers Hide or display your phone number when you make calls Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items About hearing aid mode Reset a call timerTurn on hearing aid mode About TTY support Troubleshooting Phone Cannot make calls using a voice command My phone number appears as Unknown in the phone applicationCannot check my voice mail Cannot change the number of times that my device rings Some features are not available on my device Voice commands Perform an action using a voice commandAvailable voice commands Change the language for voice commands Turn off choice lists for voice commandsChange the options for voice prompts Improve voice recognition Troubleshooting Voice dialing Messages Message basicsComposing messages Add a signature to your work email messages Sending messagesDelete the disclaimer from an email message Create a link for a PIN Send an SMS text message Send a PIN messageSend an MMS message Forward a message Reply to a messageResend a message Stop a message from sending Managing messages Email message basics Email messagesDelete a message Delete multiple messages Delete the original text from a reply message File an email messageAttach a file to an email message Resize a picture before you send it as an attachment Stop storing messages sent from your device on your computer About email message filters Email message filtersCreate an email message filter Options for email message filters Change an email message filter Turn on an email message filter Prioritize email message filters Email message foldersDelete an email message filter About synchronization of email message folders Add, move, rename, or delete an email folder Email message flagsAbout flags Add a flag Remove a flag Email message optionsCheck spelling automatically before sending email messages Set an out-of-office reply Stop loading pictures in Html email messages View email messages in plain text format Hide filed email messages Receive only the first section of long email messagesStop forwarding email messages to your device About PIN messages PIN messagesFind your PIN Send a PIN message SMS text message basics SMS text messagesAbout SMS text messages Change your ring tone Delete the history from an SMS text message Options for SMS text messagesSet whether pressing the Enter key sends SMS text messages Change the appearance of SMS text messages Turn off AutoText for SMS text messages Store SMS text messages on your SIM cardRequest delivery reports for all SMS text messages Cell broadcasting Set a wireless network type for sending SMS text messagesAbout cell broadcasting Turn on cell broadcasting MMS message basics MMS messagesStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Create a slide show in an MMS message MMS message attachments MMS message options Stop receiving MMS messages when roamingRequest delivery or read notification for an MMS message View the size of an MMS message before sending it Set how long your device stores messages Message list options About multiple message lists Change how a message list displays messages Hide the new or unopened message indicator Hide messages from the main messages applicationHide sent messages Add a contact to your allowed sender list Block incoming messages Reset a blocked message counter MIME-protected messagesMIME-protected message basics Download the certificate used to sign or encrypt a message Attach a certificate to a messageAdd a certificate from a message Add a certificate from an attachment Digital signature indicators for S/MIME protected messages Attachment indicators in S/MIME-protected messagesMIME-protected message status View the certificate used to sign or encrypt a message MIME-protected message options Encryption status indicatorsCheck the status of a certificate or certificate chain Change your signing or encryption certificate Change the default signing and encryption option Change the default message classificationAbout message classifications Change the size of S/MIME indicators in messages IBM Lotus Notes native encrypted messages MIME-protected message troubleshootingAbout IBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted message PGP protected messages Encrypt a message using IBM Lotus Notes native encryptionPrerequisites IBM Lotus Notes native encryption PGP protected message basics Attach a PGP key to a message Encrypt a PGP protected message with a pass phraseDownload the PGP key used to sign or encrypt a message Add a PGP key from a message Digital signature indicators for PGP protected messages Attachment indicators in PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a message Change your signing and encryption key PGP protected message options Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Troubleshooting PGP protected messages Message shortcuts Cannot send messages Troubleshooting Messages Am not receiving SMS text messages Cannot file email messages Message or attachment does not appear or is truncated Some messages no longer appear on my deviceHtml email messages do not appear correctly Some email message folders appear dimmed Email message filters are not working correctly Cannot turn on cell broadcastingCannot attach a file to an MMS message File and attachment basics Files and attachmentsAbout files and attachments Open a file or an attachment Locate a file saved on your device Stop downloading a file or an attachmentLocate a file saved on your organizations network Save a file from your organizations network to your device Send a file as an attachment Managing files and attachmentsOpen a link in a file or an attachment Set font options for a file or an attachment Rename a file View properties for a fileDelete a file Move a file Documents View the table of contents in a documentSpreadsheets View tracked changes in a document Switch worksheets View the content of a cellView a list of worksheets Change the size of a column Presentations Media files Zoom in to or out from a slide VCard contact attachmentsSave a slide About vCard contact attachments Troubleshooting Attachments Skipped content bar appears in a documentQuestion mark appears on a slide Audio and video files MediaPlay a media file Record a voice note Pause a media file Fast-forward or rewind a media filePlay a media file on a web Repeat songs Improve sound quality for songs Amplify the volume using the audio boost feature Playlists Keep backlighting on when you play a videoAbout playlists Create a standard playlist Add the song that is playing to a playlist Add a song to a playlistChange the order of songs in a playlist Delete a song from a playlist Create an automatic playlist Rename a playlistDelete a playlist Video camera Turn on video lightingApply a color effect to videos Camera Change the video size and formatChange the location for storing videos Change the size of pictures that you take Set picture qualityChange the location for storing pictures Apply a color effect to pictures PicturesView a picture Pan a picture Save a picture from an MMS message or a web Rotate a pictureUse a picture as your device wallpaper View pictures as a slide show View pictures in list view Managing media filesSort pictures Rename an audio or video file Move a media file Delete a media file or folderSearch for a media file Memory and media cards Turn off media card support Change the amount of memory available for media files Turn off the prompt for mass storage mode Turn off mass storage mode or MTPAbout compression About file encryption Transferring and downloading media files Repair your media card or device memoryAbout transferring and synchronizing media files Supported audio and video file formats User Guide Save a media file from a web Stop downloading an attachment Receive a media file using Bluetooth technologySend a media file Download a ring tone Download a picture Troubleshooting Media Cannot open media filesMy device does not recognize my media card My device is not using the correct ring tone or wallpaper Flash dims or turns offSome pictures that I take are blurry Browser Browser basicsBrowsing web pages Refresh a web Move back or forward a webSave a web page to the main messages application Stop loading a web Viewing, copying, and forwarding addresses Browser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Change a bookmark for a web Add a bookmark for a webSend a bookmark for a web Delete a bookmark for a web File a bookmark for a web Add a bookmark folder for web pagesRename a bookmark folder for web pages Delete a bookmark folder for web pages Listen to web feed content View web feed contentWeb feeds About web feeds Browser options Change the home page or start Change JavaScript optionsChange options for pictures and animation on web pages Change display options for web pages Change font options for web pagesSet the character encoding for all web pages Set the default browser configuration About browser configurationsClear a browser cache Clear the browser history About Gears Browser securityChange the Gears permissions for a web site About TLS About Wtls Manage browser securityTLS options Wtls options Add a trusted content server About browser push Browser pushTurn off browser push Browser push options Browser shortcuts Cannot set up automatic synchronization for bookmarks Troubleshooting BrowserNo browser is available on my device Cannot play a song or video on a web Set the date and time manually Date, time, and alarm Turn on bedside clock mode Change the clock faceDisplay a second time zone Turn on the alarm Set options for bedside clock modeSilence the alarm Change alarm notification options Set the timer Change timer notification optionsUse the stopwatch Time on my device is incorrect Troubleshooting Date, time and alarm Personal organizer ContactsContact basics View a contact Add a pause or a wait to a phone numberChange a contact Delete a contact About custom ring tones Customizing contactsAssign ring tones and alerts to a contact Add a caller ID picture for a contact Change the caller ID picture for a contact Mailing listsDelete the caller ID picture for a contact About mailing lists Change a mailing list Create a mailing listView a mailing list Delete a mailing list Contact list options Multiple contact lists Turn off the prompt that appears before you delete items Troubleshooting ContactsView the number of contacts stored on your device Caller ID pictures are not appearing on my device Calendar basics Calendar Schedule an alarm Schedule a meetingRecurrence fields Delete an appointment, meeting, or alarm Open an appointment, meeting, or alarmSwitch days in Day view Meetings View your calendar when responding to a meeting Respond to a meeting invitationCheck availability of meeting participants Change the list of participants for a meeting Forward a meeting invitationDelegate a meeting invitation Conference call meetings Change the default reminder time for calendar entries Change the default calendar viewCalendar options Enter a conference call meeting Change the start and end time for days Change the snooze time for remindersView tasks in a calendar Change the first day of the week Hide free time in Agenda viewChange how long your device stores calendar entries Multiple calendars Switch calendarsView the number of calendar entries stored in a calendar About multiple calendars Change the default calendar Calendar shortcutsChange the calendar that reminds you of appointments Cannot set some fields when scheduling appointments Troubleshooting CalendarCannot schedule appointments that span multiple days Cannot enter a conference call with the Join Now option Task basics TasksCreate a task Change a task Hide completed tasks Task list optionsSend a task or memo Delete a task View the number of tasks or memos stored on your device Memo basics MemosCreate a memo Change a memo Memo list options Categorizing contacts, tasks, or memosAbout categories Delete a memo Categorize a contact, task, or memo Create a category for contacts, tasks, or memosSort contacts, tasks, or memos by category Delete a contact, task, or memo from a category Calculator Use the calculatorConvert a measurement Ring tones, sounds, and alerts Switch sound profilesRing tones, sounds, and alerts basics About ring tones, sounds, and alerts Silence your device Change a sound profileCreate a custom sound profile Delete a sound profile Turn on event sounds Assign ring tones and alerts to a contact Turn on LED notification for wireless coverage Turn off Bluetooth connection notificationLED notification LED notification My device is ringing or vibrating more times than expected Troubleshooting Ring tones, sounds, and alerts Typing basics Typing Typing input methods Switch typing input methods when you are typingChange options for typing input methods Predictive input method Typing options Set the default currency symbolFind more information about typing in other languages Set the cursor speed Use shortcut keys on the Home screen Spelling checkerCheck spelling Correct spelling while you type Check spelling automatically before sending email messages Correct spelling quickly while you typeChange options for checking spelling Add a word to the custom dictionary Custom dictionary Delete a word from the custom dictionaryAbout the custom dictionary Stop adding items to the custom dictionary automatically About AutoText AutoTextCreate an AutoText entry Turn off AutoText for SMS text messages Undo an AutoText change Delete an AutoText entry Cannot check spelling Troubleshooting Typing Language Turn off the shortcut for switching typing input languages Change the shortcut for switching typing input languages Troubleshooting Language Change the display options for contactsSome characters do not appear correctly on my device Display and keyboard BacklightingDisplay options Set owner information Download a Home screen backgroundChange the display font Use reverse contrast for the screen display Change an application folder Add an application folderMove an application icon Hide an application icon Keyboard Set the number of icons that appear on the Home screenTurn off trackpad sounds Themes Switch themesAssign an application to a Convenience key Set the trackpad sensitivity Troubleshooting Display Messages, attachments, and web pages SearchSearch for messages Search criteria Search for messages by contact or subject Manage message search results View a list of saved searches Search for text in a message, in a file, or on a webChange a saved search Delete a saved search Search for organizer data Organizer dataSearch for contacts in your organizations address book Manage contact lookup results Search shortcuts Delete email messages over the wireless network Reconcile email messages over the wireless networkSynchronization About synchronization About synchronization conflicts Synchronize organizer data over the wireless network Manage email reconciliation conflicts Manage data synchronization conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Email messages are not reconciling over the wireless network Troubleshooting Synchronization User Guide Bluetooth technology basics Bluetooth technologyAbout Bluetooth technology Turn on Bluetooth technology Connect to a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled device Bluetooth profiles Bluetooth technology options Make your BlackBerry device discoverable Restrict outgoing calls Turn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry device Turn off automatic reconnection to Bluetooth enabled devices Turn off a Bluetooth profile Cannot type a passkey on a Bluetooth enabled device Troubleshooting Bluetooth technologyMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled device About GPS technology GPS technologyGet your GPS location Turn off location aiding Troubleshooting GPS technology Prevent others from tracking your locationCannot use GPS technology Map basics Maps View a list of points of interest near a location View an address on a map using a linkView points of interest on a map Track your movement Set a home or work address NavigationShow or hide a layer on a map Zoom in to a direction on a route Pan a map Maps bookmarksAdd a bookmark for a location or route Change a bookmark for a location or route Add a bookmark folder for locations or routes Map optionsFile a bookmark for a location or route Set the GPS receiver that you use to track your movement View status information at the top of a map Keep backlighting on when you track your movementView north at the top of a map Hide the tracking information at the bottom of a map Troubleshooting Maps View a geotagged picture on a mapDiagonal lines appear on a map 226 Applications About multitaskingKeep an application running and return to the Home screen Close an application so that it is not running About adding applicationsAbout instant messaging applications About social networking applications Add an applicationView properties for an application Check for application updates Delete a third-party applicationView the size of an application database Troubleshooting Applications About updating the BlackBerry Device Software BlackBerry Device Software User Guide Troubleshooting BlackBerry Device Software Update the BlackBerry Device Software from a web site User Guide Turn on the connection to the wireless network Wireless network coverageTurn off the connection to the wireless network Turn on or turn off data service or set roaming options Change the connection speed for the wireless network Wireless networks that your device connects toTurn on LED notification for wireless coverage Check the status of network connections and services About wireless coverage indicators Switch wireless networks manuallyRoaming About roaming and international roaming About the preferred wireless network list Preferred wireless network list Troubleshooting Wireless network coverage Change the order of preferred wireless networksCannot connect to a wireless network Cannot synchronize a certificate About connecting to a Wi-Fi network Wi-Fi technologyTurn on Wi-Fi technology Connect to a Wi-Fi network Connect to a Wi-Fi network using the PIN method About Wi-Fi profiles Change the order of Wi-Fi profilesDelete a Wi-Fi profile Advanced Wi-Fi connection settings Prevent your device from connecting to a Wi-Fi networkChange a Wi-Fi profile Connection options for Wi-Fi profiles Ssid Security options for Wi-Fi profiles Imsi Wi-Fi profile IP and DNS options UMA connection settings Set your device to connect to a specific Wi-Fi networkInstall a root certificate on your computer About using UMA with a Wi-Fi network Wi-Fi technology troubleshootingCannot connect to a Wi-Fi network Change your preferred network type Power, battery, and memory Format the device memory or a media card View the amount of available memoryBest practice Conserving memory on your device Application memory on my device is low About the SIM card phone book SIM cardAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Change a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card Protect your SIM card with a PIN code About SIM card securityChange the SIM card PIN code Change the display name for a phone number Security basics Security Lock the keyboard Set a limit for device password attempts About the password keeper Password keeperAdd a password to the password keeper Generate a random password Change a password in the password keeper View a password in the password keeperHide passwords in the password keeper Delete a password from the password keeper Encryption 261 Set encryption strength About encryption keysGenerate an encryption key Memory cleaning About memory cleaningTurn on memory cleaning Certificate basics Certificates Download a certificate from a certificate authority About certificate authority profilesImport a certificate or PGP key from the device memory Import a certificate or PGP key from a media card Certificate properties View properties for a certificate View one type of certificate in the certificate list Send a certificateDelete a certificate View the certificate chain for a certificate Certificate status Revoke a certificate Change the trust status of a certificate Certificate revocation reasons Certificate optionsChange the display name for a certificate Add an email address to a certificate User Guide Certificate shortcuts PGP keysPGP key basics Download a PGP key from an Ldap certificate server Download a personal PGP key from the PGP Universal Server Download an updated PGP key from an Ldap certificate server View properties for a PGP key PGP key propertiesSend a PGP key PGP key status PGP key status indicatorsDelete a PGP key Clear the PGP data cache Change the trust status of a PGP key Check the revocation status of a PGP keyRevoke a PGP key PGP key revocation reasons Change the display name for a PGP key PGP key options Certificate servers Troubleshooting PGP keysPGP key shortcuts Add a certificate server Change connection information for a certificate server Connection options for Ldap and Dsml certificate serversConnection options for Ocsp and CRL servers Send connection information for a certificate server Key storesDelete a certificate server About the key store Change the key store password Synchronize the key store password with the device passwordChange when your device deletes the key store password Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store data About using a smart card with your device About two-factor authenticationSmart cards Import a certificate from a smart card Turn on two-factor authentication Turn off smart password entry About smart password entrySwitch smart password filters Prerequisites Using authentication certificates Use a certificate to authenticate your smart card Turn off notification for smart card connections Software tokensAbout software tokens Change the PIN for a software token on your device Change the user name and password for a VPN profile VPN settingsAbout VPN profiles Prerequisites Logging in to a VPN Verify security software About security self-testsThird-party application control Change the software token for a VPN profile Turn on safe mode Reset connection permissions for third-party applications Set permissions for a third-party application Turn off a prompt for a third-party application connectionConnection permissions for third-party applications Interaction permissions for third-party applications Cannot unlock my device using my smart card Troubleshooting SecurityData permissions for third-party applications Cannot download a certificate User Guide Service books Service books and diagnostic reportsAbout service books Accept a service book About diagnostic reports Diagnostic reportsRun a diagnostic report View a diagnostic report Delete a diagnostic report Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report About Wi-Fi diagnostic reports Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Include advanced data in Wi-Fi diagnostic reports User Guide Accessibility options Change the display fontUse reverse contrast for the screen display Set the number of icons that appear on the Home screen Use grayscale for the screen displayTurn on event sounds Assign ring tones and alerts to a contact TTY support Hearing aid mode Voice dialing Make a call using a voice command Type text using the predictive input method Predictive input methodPredict words as you type BrickBreaker About BrickBreakerBrickBreaker capsules BrickBreaker scoring Adjust the volumePlay BrickBreaker Set the paddle speed Check the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web site Word Mole game basics Word Mole gameAbout the Word Mole game Form a word Single-player games Turn on tutorial modeSave a game Resume a game Check the Leaderboard on the Word Mole game web site Multiplayer gamesInvite a player Accept an invitation Troubleshooting Word Mole Some words that I submit are not recognized ADN Glossary EAP-FAST MCC Rtsp TTY 318 Legal notice User Guide 490,165 504,773 506,865 511,073 User Guide