102

Available voice commands	44
Change the language for voice commands	45
Turn off choice lists for voice commands	45
Change the options for voice prompts	45
Improve voice recognition	46
Troubleshooting: Voice dialing	46
Messages	47
Message basics	47
Email messages	52
PIN messages	62
SMS text messages	63
MMS messages	67
Message list options	71
S/MIME-protected messages	75
IBM Lotus Notes native encrypted messages	81
PGP protected messages	82
Message shortcuts	88
Troubleshooting: Messages	89
Files and attachments	93
File and attachment basics	93
Managing files and attachments	95
Documents	97
Spreadsheets	97
Media files	99
Presentations	99
vCard contact attachments	100
File and attachment shortcuts	100
Troubleshooting: Attachments	101
Media	102
Audio and video files	102
Video camera	108
Camera	109
Pictures	111
Managing media files	113
Memory and media cards	115
Transferring and downloading media files	118
Media shortcuts	123
Troubleshooting: Media	124

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Contents

User Guide SWDT643442-643442-0805104134-001 Contents 102 126 192 209 232 295 313 Feature availability Welcome to BlackBerry Start using your device Complete the setup wizardSet up an email address Find more information Navigation and typing BlackBerry basicsAbout the Menu key and Escape key Move around the screen Send an email message Change your ring toneSend an SMS text message Add a contact Schedule an appointmentTake a picture Record a video Troubleshooting Basics Turn on the alarmPair with a Bluetooth enabled device Visit a web Cannot set up an email address Am not receiving messages Battery is not charging Cannot send SMS text messagesCannot save media files Cannot play a media file on a web User Guide BlackBerry basics shortcuts ShortcutsPhone shortcuts Typing shortcuts File and attachment shortcuts Media shortcuts Browser shortcuts Calendar shortcuts Troubleshooting Shortcuts Search shortcutsMap shortcuts Cannot use a shortcut Phone Phone basicsFind your phone number Answer a call Place a call on hold Mute a callTurn on the speakerphone Dial using numbers or letters Switch applications during a callMake a call when your device is locked About using a headset Volume Adjust the volumeEmergency calls About emergency calls Change the default volume for calls About your voice mail greeting and voice mail passwordVoice mail Improve sound quality during a call Change the voice mail access number Set up speed dial for a contactSpeed dial Check your voice mail Conference calls About conference callsMake a conference call Create a phone number link for a conference call Call logs Disconnect a contact from a conference callLeave a conference call About call logs Add notes to a call log Change call log notesSend a call log Delete call logs Call waiting Call forwardingDelete call log notes Turn on call waiting Add a call forwarding phone number Forward callsChange a call forwarding phone number Call blocking Delete a call forwarding phone numberAbout call blocking Block calls Change the call blocking password Fixed dialingAbout fixed dialing Turn on fixed dialing Change a contact in your fixed dialing list Add a contact to your fixed dialing listDelete a contact from your fixed dialing list Set the default country code and area code Smart dialingAbout smart dialing Set options for dialing extensions Switch the active phone number Multiple phone numbersPhone options About multiple phone numbers Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Reset a call timer About hearing aid modeTurn on hearing aid mode About TTY support Troubleshooting Phone My phone number appears as Unknown in the phone application Cannot make calls using a voice commandCannot check my voice mail Some features are not available on my device Cannot change the number of times that my device rings Perform an action using a voice command Voice commandsAvailable voice commands Turn off choice lists for voice commands Change the language for voice commandsChange the options for voice prompts Troubleshooting Voice dialing Improve voice recognition Message basics MessagesComposing messages Sending messages Add a signature to your work email messagesDelete the disclaimer from an email message Create a link for a PIN Send a PIN message Send an SMS text messageSend an MMS message Reply to a message Forward a messageResend a message Stop a message from sending Managing messages Email messages Email message basicsDelete a message Delete multiple messages File an email message Delete the original text from a reply messageAttach a file to an email message Stop storing messages sent from your device on your computer Resize a picture before you send it as an attachment Email message filters About email message filtersCreate an email message filter Options for email message filters Turn on an email message filter Change an email message filter Email message folders Prioritize email message filtersDelete an email message filter About synchronization of email message folders Email message flags Add, move, rename, or delete an email folderAbout flags Add a flag Email message options Remove a flagCheck spelling automatically before sending email messages Set an out-of-office reply View email messages in plain text format Stop loading pictures in Html email messages Receive only the first section of long email messages Hide filed email messagesStop forwarding email messages to your device PIN messages About PIN messagesFind your PIN Send a PIN message SMS text messages SMS text message basicsAbout SMS text messages Change your ring tone Options for SMS text messages Delete the history from an SMS text messageSet whether pressing the Enter key sends SMS text messages Change the appearance of SMS text messages Store SMS text messages on your SIM card Turn off AutoText for SMS text messagesRequest delivery reports for all SMS text messages Set a wireless network type for sending SMS text messages Cell broadcastingAbout cell broadcasting Turn on cell broadcasting MMS messages MMS message basicsStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Create a slide show in an MMS message MMS message attachments Stop receiving MMS messages when roaming MMS message optionsRequest delivery or read notification for an MMS message View the size of an MMS message before sending it Message list options Set how long your device stores messages Change how a message list displays messages About multiple message lists Hide messages from the main messages application Hide the new or unopened message indicatorHide sent messages Block incoming messages Add a contact to your allowed sender list MIME-protected messages Reset a blocked message counterMIME-protected message basics Attach a certificate to a message Download the certificate used to sign or encrypt a messageAdd a certificate from a message Add a certificate from an attachment Attachment indicators in S/MIME-protected messages Digital signature indicators for S/MIME protected messagesMIME-protected message status View the certificate used to sign or encrypt a message Encryption status indicators MIME-protected message optionsCheck the status of a certificate or certificate chain Change your signing or encryption certificate Change the default message classification Change the default signing and encryption optionAbout message classifications Change the size of S/MIME indicators in messages MIME-protected message troubleshooting IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted message Encrypt a message using IBM Lotus Notes native encryption PGP protected messagesPrerequisites IBM Lotus Notes native encryption PGP protected message basics Encrypt a PGP protected message with a pass phrase Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Add a PGP key from a message Attachment indicators in PGP protected messages Digital signature indicators for PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a message PGP protected message options Change your signing and encryption key Change the size of PGP indicators in messages Troubleshooting PGP protected messages Change the encryption algorithms for PGP protected messages Message shortcuts Troubleshooting Messages Cannot send messages Cannot file email messages Am not receiving SMS text messages Some messages no longer appear on my device Message or attachment does not appear or is truncatedHtml email messages do not appear correctly Some email message folders appear dimmed Cannot turn on cell broadcasting Email message filters are not working correctlyCannot attach a file to an MMS message Files and attachments File and attachment basicsAbout files and attachments Open a file or an attachment Stop downloading a file or an attachment Locate a file saved on your deviceLocate a file saved on your organizations network Save a file from your organizations network to your device Managing files and attachments Send a file as an attachmentOpen a link in a file or an attachment Set font options for a file or an attachment View properties for a file Rename a fileDelete a file Move a file View the table of contents in a document DocumentsSpreadsheets View tracked changes in a document View the content of a cell Switch worksheetsView a list of worksheets Change the size of a column Media files Presentations VCard contact attachments Zoom in to or out from a slideSave a slide About vCard contact attachments Skipped content bar appears in a document Troubleshooting AttachmentsQuestion mark appears on a slide Media Audio and video filesPlay a media file Record a voice note Fast-forward or rewind a media file Pause a media filePlay a media file on a web Repeat songs Amplify the volume using the audio boost feature Improve sound quality for songs Keep backlighting on when you play a video PlaylistsAbout playlists Create a standard playlist Add a song to a playlist Add the song that is playing to a playlistChange the order of songs in a playlist Delete a song from a playlist Rename a playlist Create an automatic playlistDelete a playlist Turn on video lighting Video cameraApply a color effect to videos Change the video size and format CameraChange the location for storing videos Set picture quality Change the size of pictures that you takeChange the location for storing pictures Pictures Apply a color effect to picturesView a picture Pan a picture Rotate a picture Save a picture from an MMS message or a webUse a picture as your device wallpaper View pictures as a slide show Managing media files View pictures in list viewSort pictures Rename an audio or video file Delete a media file or folder Move a media fileSearch for a media file Memory and media cards Change the amount of memory available for media files Turn off media card support Turn off mass storage mode or MTP Turn off the prompt for mass storage modeAbout compression About file encryption Repair your media card or device memory Transferring and downloading media filesAbout transferring and synchronizing media files Supported audio and video file formats User Guide Save a media file from a web Receive a media file using Bluetooth technology Stop downloading an attachmentSend a media file Download a ring tone Download a picture Cannot open media files Troubleshooting MediaMy device does not recognize my media card Flash dims or turns off My device is not using the correct ring tone or wallpaperSome pictures that I take are blurry Browser basics BrowserBrowsing web pages Move back or forward a web Refresh a webSave a web page to the main messages application Stop loading a web Viewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarksAbout bookmarks for web pages Add a bookmark for a web Change a bookmark for a webSend a bookmark for a web Delete a bookmark for a web Add a bookmark folder for web pages File a bookmark for a webRename a bookmark folder for web pages Delete a bookmark folder for web pages View web feed content Listen to web feed contentWeb feeds About web feeds Browser options Change JavaScript options Change the home page or startChange options for pictures and animation on web pages Change font options for web pages Change display options for web pagesSet the character encoding for all web pages About browser configurations Set the default browser configurationClear a browser cache Clear the browser history Browser security About GearsChange the Gears permissions for a web site About TLS Manage browser security About WtlsTLS options Add a trusted content server Wtls options Browser push About browser pushTurn off browser push Browser push options Browser shortcuts Troubleshooting Browser Cannot set up automatic synchronization for bookmarksNo browser is available on my device Cannot play a song or video on a web Date, time, and alarm Set the date and time manually Change the clock face Turn on bedside clock modeDisplay a second time zone Set options for bedside clock mode Turn on the alarmSilence the alarm Change alarm notification options Change timer notification options Set the timerUse the stopwatch Troubleshooting Date, time and alarm Time on my device is incorrect Contacts Personal organizerContact basics Add a pause or a wait to a phone number View a contactChange a contact Delete a contact Customizing contacts About custom ring tonesAssign ring tones and alerts to a contact Add a caller ID picture for a contact Mailing lists Change the caller ID picture for a contactDelete the caller ID picture for a contact About mailing lists Create a mailing list Change a mailing listView a mailing list Delete a mailing list Multiple contact lists Contact list options Troubleshooting Contacts Turn off the prompt that appears before you delete itemsView the number of contacts stored on your device Caller ID pictures are not appearing on my device Calendar Calendar basics Schedule a meeting Schedule an alarmRecurrence fields Open an appointment, meeting, or alarm Delete an appointment, meeting, or alarmSwitch days in Day view Meetings Respond to a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Forward a meeting invitation Change the list of participants for a meetingDelegate a meeting invitation Conference call meetings Change the default calendar view Change the default reminder time for calendar entriesCalendar options Enter a conference call meeting Change the snooze time for reminders Change the start and end time for daysView tasks in a calendar Hide free time in Agenda view Change the first day of the weekChange how long your device stores calendar entries Switch calendars Multiple calendarsView the number of calendar entries stored in a calendar About multiple calendars Calendar shortcuts Change the default calendarChange the calendar that reminds you of appointments Troubleshooting Calendar Cannot set some fields when scheduling appointmentsCannot schedule appointments that span multiple days Cannot enter a conference call with the Join Now option Tasks Task basicsCreate a task Change a task Task list options Hide completed tasksSend a task or memo Delete a task View the number of tasks or memos stored on your device Memos Memo basicsCreate a memo Change a memo Categorizing contacts, tasks, or memos Memo list optionsAbout categories Delete a memo Create a category for contacts, tasks, or memos Categorize a contact, task, or memoSort contacts, tasks, or memos by category Delete a contact, task, or memo from a category Use the calculator CalculatorConvert a measurement Switch sound profiles Ring tones, sounds, and alertsRing tones, sounds, and alerts basics About ring tones, sounds, and alerts Change a sound profile Silence your deviceCreate a custom sound profile Delete a sound profile Assign ring tones and alerts to a contact Turn on event sounds Turn off Bluetooth connection notification Turn on LED notification for wireless coverageLED notification LED notification Troubleshooting Ring tones, sounds, and alerts My device is ringing or vibrating more times than expected Typing Typing basics Switch typing input methods when you are typing Typing input methodsChange options for typing input methods Predictive input method Set the default currency symbol Typing optionsFind more information about typing in other languages Set the cursor speed Spelling checker Use shortcut keys on the Home screenCheck spelling Correct spelling while you type Correct spelling quickly while you type Check spelling automatically before sending email messagesChange options for checking spelling Add a word to the custom dictionary Delete a word from the custom dictionary Custom dictionaryAbout the custom dictionary Stop adding items to the custom dictionary automatically AutoText About AutoTextCreate an AutoText entry Turn off AutoText for SMS text messages Delete an AutoText entry Undo an AutoText change Troubleshooting Typing Cannot check spelling Language Change the shortcut for switching typing input languages Turn off the shortcut for switching typing input languages Change the display options for contacts Troubleshooting LanguageSome characters do not appear correctly on my device Backlighting Display and keyboardDisplay options Download a Home screen background Set owner informationChange the display font Use reverse contrast for the screen display Add an application folder Change an application folderMove an application icon Hide an application icon Set the number of icons that appear on the Home screen KeyboardTurn off trackpad sounds Switch themes ThemesAssign an application to a Convenience key Set the trackpad sensitivity Troubleshooting Display Search Messages, attachments, and web pagesSearch for messages Search criteria Manage message search results Search for messages by contact or subject Search for text in a message, in a file, or on a web View a list of saved searchesChange a saved search Delete a saved search Organizer data Search for organizer dataSearch for contacts in your organizations address book Manage contact lookup results Search shortcuts Reconcile email messages over the wireless network Delete email messages over the wireless networkSynchronization About synchronization Synchronize organizer data over the wireless network About synchronization conflicts Manage data synchronization conflicts Manage email reconciliation conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Troubleshooting Synchronization Email messages are not reconciling over the wireless network User Guide Bluetooth technology Bluetooth technology basicsAbout Bluetooth technology Turn on Bluetooth technology Switch to a paired Bluetooth enabled device during a call Connect to a paired Bluetooth enabled deviceShare contacts with a paired Bluetooth enabled car kit Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Bluetooth technology options Bluetooth profiles Restrict outgoing calls Make your BlackBerry device discoverable Change the pairing name for your BlackBerry device Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profile Turn off automatic reconnection to Bluetooth enabled devices Troubleshooting Bluetooth technology Cannot type a passkey on a Bluetooth enabled deviceMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled device GPS technology About GPS technologyGet your GPS location Turn off location aiding Prevent others from tracking your location Troubleshooting GPS technologyCannot use GPS technology Maps Map basics View an address on a map using a link View a list of points of interest near a locationView points of interest on a map Track your movement Navigation Set a home or work addressShow or hide a layer on a map Zoom in to a direction on a route Maps bookmarks Pan a mapAdd a bookmark for a location or route Change a bookmark for a location or route Map options Add a bookmark folder for locations or routesFile a bookmark for a location or route Set the GPS receiver that you use to track your movement Keep backlighting on when you track your movement View status information at the top of a mapView north at the top of a map Hide the tracking information at the bottom of a map View a geotagged picture on a map Troubleshooting MapsDiagonal lines appear on a map 226 About multitasking ApplicationsKeep an application running and return to the Home screen About adding applications Close an application so that it is not runningAbout instant messaging applications Add an application About social networking applicationsView properties for an application Delete a third-party application Check for application updatesView the size of an application database Troubleshooting Applications BlackBerry Device Software About updating the BlackBerry Device Software User Guide Update the BlackBerry Device Software from a web site Troubleshooting BlackBerry Device Software User Guide Wireless network coverage Turn on the connection to the wireless networkTurn off the connection to the wireless network Turn on or turn off data service or set roaming options Wireless networks that your device connects to Change the connection speed for the wireless networkTurn on LED notification for wireless coverage Check the status of network connections and services Switch wireless networks manually About wireless coverage indicatorsRoaming About roaming and international roaming Preferred wireless network list About the preferred wireless network list Change the order of preferred wireless networks Troubleshooting Wireless network coverageCannot connect to a wireless network Cannot synchronize a certificate Wi-Fi technology About connecting to a Wi-Fi networkTurn on Wi-Fi technology Connect to a Wi-Fi network Connect to a Wi-Fi network using the PIN method Change the order of Wi-Fi profiles About Wi-Fi profilesDelete a Wi-Fi profile Prevent your device from connecting to a Wi-Fi network Advanced Wi-Fi connection settingsChange a Wi-Fi profile Connection options for Wi-Fi profiles Security options for Wi-Fi profiles Ssid Wi-Fi profile IP and DNS options Imsi Set your device to connect to a specific Wi-Fi network UMA connection settingsInstall a root certificate on your computer Wi-Fi technology troubleshooting About using UMA with a Wi-Fi networkCannot connect to a Wi-Fi network Change your preferred network type Power, battery, and memory View the amount of available memory Format the device memory or a media cardBest practice Conserving memory on your device Application memory on my device is low SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Delete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN codeChange the SIM card PIN code Change the display name for a phone number Security Security basics Set a limit for device password attempts Lock the keyboard Password keeper About the password keeperAdd a password to the password keeper Generate a random password View a password in the password keeper Change a password in the password keeperHide passwords in the password keeper Delete a password from the password keeper Encryption 261 About encryption keys Set encryption strengthGenerate an encryption key About memory cleaning Memory cleaningTurn on memory cleaning Certificates Certificate basics About certificate authority profiles Download a certificate from a certificate authorityImport a certificate or PGP key from the device memory Import a certificate or PGP key from a media card View properties for a certificate Certificate properties Send a certificate View one type of certificate in the certificate listDelete a certificate Certificate status View the certificate chain for a certificate Change the trust status of a certificate Revoke a certificate Certificate options Certificate revocation reasonsChange the display name for a certificate Add an email address to a certificate User Guide PGP keys Certificate shortcutsPGP key basics Download a PGP key from an Ldap certificate server Download an updated PGP key from an Ldap certificate server Download a personal PGP key from the PGP Universal Server PGP key properties View properties for a PGP keySend a PGP key PGP key status indicators PGP key statusDelete a PGP key Clear the PGP data cache Check the revocation status of a PGP key Change the trust status of a PGP keyRevoke a PGP key PGP key revocation reasons PGP key options Change the display name for a PGP key Troubleshooting PGP keys Certificate serversPGP key shortcuts Add a certificate server Connection options for Ldap and Dsml certificate servers Change connection information for a certificate serverConnection options for Ocsp and CRL servers Key stores Send connection information for a certificate serverDelete a certificate server About the key store Synchronize the key store password with the device password Change the key store passwordChange when your device deletes the key store password Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation lists About two-factor authentication About using a smart card with your deviceSmart cards Turn on two-factor authentication Import a certificate from a smart card About smart password entry Turn off smart password entrySwitch smart password filters Prerequisites Using authentication certificates Use a certificate to authenticate your smart card Software tokens Turn off notification for smart card connectionsAbout software tokens Change the PIN for a software token on your device VPN settings Change the user name and password for a VPN profileAbout VPN profiles Prerequisites Logging in to a VPN About security self-tests Verify security softwareThird-party application control Change the software token for a VPN profile Reset connection permissions for third-party applications Turn on safe mode Turn off a prompt for a third-party application connection Set permissions for a third-party applicationConnection permissions for third-party applications Interaction permissions for third-party applications Troubleshooting Security Cannot unlock my device using my smart cardData permissions for third-party applications Cannot download a certificate User Guide Service books and diagnostic reports Service booksAbout service books Accept a service book Diagnostic reports About diagnostic reportsRun a diagnostic report View a diagnostic report Set a default recipient for diagnostic reports Delete a diagnostic reportCannot run or submit a diagnostic report Wi-Fi diagnostic reports About Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Include advanced data in Wi-Fi diagnostic reports User Guide Change the display font Accessibility optionsUse reverse contrast for the screen display Use grayscale for the screen display Set the number of icons that appear on the Home screenTurn on event sounds Assign ring tones and alerts to a contact Hearing aid mode TTY support Make a call using a voice command Voice dialing Predictive input method Type text using the predictive input methodPredict words as you type About BrickBreaker BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site Word Mole game Word Mole game basicsAbout the Word Mole game Form a word Turn on tutorial mode Single-player gamesSave a game Resume a game Multiplayer games Check the Leaderboard on the Word Mole game web siteInvite a player Accept an invitation Troubleshooting Word Mole Some words that I submit are not recognized Glossary ADN EAP-FAST MCC Rtsp TTY Legal notice 318 User Guide 490,165 504,773 506,865 511,073 User Guide

Blackberry 9300 Version: 5.0 manual 102

Models: 9300 Version: 5.0

Messages

Files and attachments