Troubleshooting Applications | Blackberry 9300 Version: 5.0 specs

User Guide

Applications

Troubleshooting: Applications

I cannot add, update, or return to the previous version of an application

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your device has enough memory to add or update the application.

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Blackberry 9300 Version: 5.0 manual Troubleshooting Applications

Contents

User Guide SWDT643442-643442-0805104134-001 Contents 102 126 192 209 232 295 313 Welcome to BlackBerry Feature availability Complete the setup wizard Start using your deviceSet up an email address Find more information BlackBerry basics Navigation and typingAbout the Menu key and Escape key Move around the screen Send an SMS text message Change your ring toneSend an email message Schedule an appointment Add a contactTake a picture Record a video Turn on the alarm Troubleshooting BasicsPair with a Bluetooth enabled device Visit a web Am not receiving messages Cannot set up an email address Cannot send SMS text messages Battery is not chargingCannot save media files Cannot play a media file on a web User Guide Phone shortcuts ShortcutsBlackBerry basics shortcuts File and attachment shortcuts Typing shortcuts Browser shortcuts Media shortcuts Calendar shortcuts Search shortcuts Troubleshooting ShortcutsMap shortcuts Cannot use a shortcut Phone basics PhoneFind your phone number Answer a call Turn on the speakerphone Mute a callPlace a call on hold Switch applications during a call Dial using numbers or lettersMake a call when your device is locked About using a headset Adjust the volume VolumeEmergency calls About emergency calls About your voice mail greeting and voice mail password Change the default volume for callsVoice mail Improve sound quality during a call Set up speed dial for a contact Change the voice mail access numberSpeed dial Check your voice mail About conference calls Conference callsMake a conference call Create a phone number link for a conference call Disconnect a contact from a conference call Call logsLeave a conference call About call logs Change call log notes Add notes to a call logSend a call log Delete call logs Call forwarding Call waitingDelete call log notes Turn on call waiting Change a call forwarding phone number Forward callsAdd a call forwarding phone number Delete a call forwarding phone number Call blockingAbout call blocking Block calls Fixed dialing Change the call blocking passwordAbout fixed dialing Turn on fixed dialing Delete a contact from your fixed dialing list Add a contact to your fixed dialing listChange a contact in your fixed dialing list Smart dialing Set the default country code and area codeAbout smart dialing Set options for dialing extensions Multiple phone numbers Switch the active phone numberPhone options About multiple phone numbers Turn off the prompt that appears before you delete items Hide or display your phone number when you make callsSort phone numbers or contacts on the Phone screen About hearing aid mode Reset a call timerTurn on hearing aid mode About TTY support Troubleshooting Phone Cannot check my voice mail Cannot make calls using a voice commandMy phone number appears as Unknown in the phone application Cannot change the number of times that my device rings Some features are not available on my device Available voice commands Voice commandsPerform an action using a voice command Change the options for voice prompts Change the language for voice commandsTurn off choice lists for voice commands Improve voice recognition Troubleshooting Voice dialing Composing messages MessagesMessage basics Add a signature to your work email messages Sending messagesDelete the disclaimer from an email message Create a link for a PIN Send an MMS message Send an SMS text messageSend a PIN message Forward a message Reply to a messageResend a message Stop a message from sending Managing messages Email message basics Email messagesDelete a message Delete multiple messages Attach a file to an email message Delete the original text from a reply messageFile an email message Resize a picture before you send it as an attachment Stop storing messages sent from your device on your computer About email message filters Email message filtersCreate an email message filter Options for email message filters Change an email message filter Turn on an email message filter Prioritize email message filters Email message foldersDelete an email message filter About synchronization of email message folders Add, move, rename, or delete an email folder Email message flagsAbout flags Add a flag Remove a flag Email message optionsCheck spelling automatically before sending email messages Set an out-of-office reply Stop loading pictures in Html email messages View email messages in plain text format Stop forwarding email messages to your device Hide filed email messagesReceive only the first section of long email messages About PIN messages PIN messagesFind your PIN Send a PIN message SMS text message basics SMS text messagesAbout SMS text messages Change your ring tone Delete the history from an SMS text message Options for SMS text messagesSet whether pressing the Enter key sends SMS text messages Change the appearance of SMS text messages Request delivery reports for all SMS text messages Turn off AutoText for SMS text messagesStore SMS text messages on your SIM card Cell broadcasting Set a wireless network type for sending SMS text messagesAbout cell broadcasting Turn on cell broadcasting MMS message basics MMS messagesStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Create a slide show in an MMS message MMS message attachments MMS message options Stop receiving MMS messages when roamingRequest delivery or read notification for an MMS message View the size of an MMS message before sending it Set how long your device stores messages Message list options About multiple message lists Change how a message list displays messages Hide sent messages Hide the new or unopened message indicatorHide messages from the main messages application Add a contact to your allowed sender list Block incoming messages MIME-protected message basics Reset a blocked message counterMIME-protected messages Download the certificate used to sign or encrypt a message Attach a certificate to a messageAdd a certificate from a message Add a certificate from an attachment Digital signature indicators for S/MIME protected messages Attachment indicators in S/MIME-protected messagesMIME-protected message status View the certificate used to sign or encrypt a message MIME-protected message options Encryption status indicatorsCheck the status of a certificate or certificate chain Change your signing or encryption certificate About message classifications Change the default signing and encryption optionChange the default message classification Change the size of S/MIME indicators in messages IBM Lotus Notes native encrypted messages MIME-protected message troubleshootingAbout IBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted message PGP protected messages Encrypt a message using IBM Lotus Notes native encryptionPrerequisites IBM Lotus Notes native encryption PGP protected message basics Attach a PGP key to a message Encrypt a PGP protected message with a pass phraseDownload the PGP key used to sign or encrypt a message Add a PGP key from a message Digital signature indicators for PGP protected messages Attachment indicators in PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a message Change your signing and encryption key PGP protected message options Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Troubleshooting PGP protected messages Message shortcuts Cannot send messages Troubleshooting Messages Am not receiving SMS text messages Cannot file email messages Message or attachment does not appear or is truncated Some messages no longer appear on my deviceHtml email messages do not appear correctly Some email message folders appear dimmed Cannot attach a file to an MMS message Email message filters are not working correctlyCannot turn on cell broadcasting File and attachment basics Files and attachmentsAbout files and attachments Open a file or an attachment Locate a file saved on your device Stop downloading a file or an attachmentLocate a file saved on your organizations network Save a file from your organizations network to your device Send a file as an attachment Managing files and attachmentsOpen a link in a file or an attachment Set font options for a file or an attachment Rename a file View properties for a fileDelete a file Move a file Documents View the table of contents in a documentSpreadsheets View tracked changes in a document Switch worksheets View the content of a cellView a list of worksheets Change the size of a column Presentations Media files Zoom in to or out from a slide VCard contact attachmentsSave a slide About vCard contact attachments Question mark appears on a slide Troubleshooting AttachmentsSkipped content bar appears in a document Audio and video files MediaPlay a media file Record a voice note Pause a media file Fast-forward or rewind a media filePlay a media file on a web Repeat songs Improve sound quality for songs Amplify the volume using the audio boost feature Playlists Keep backlighting on when you play a videoAbout playlists Create a standard playlist Add the song that is playing to a playlist Add a song to a playlistChange the order of songs in a playlist Delete a song from a playlist Delete a playlist Create an automatic playlistRename a playlist Apply a color effect to videos Video cameraTurn on video lighting Change the location for storing videos CameraChange the video size and format Change the location for storing pictures Change the size of pictures that you takeSet picture quality Apply a color effect to pictures PicturesView a picture Pan a picture Save a picture from an MMS message or a web Rotate a pictureUse a picture as your device wallpaper View pictures as a slide show View pictures in list view Managing media filesSort pictures Rename an audio or video file Search for a media file Move a media fileDelete a media file or folder Memory and media cards Turn off media card support Change the amount of memory available for media files Turn off the prompt for mass storage mode Turn off mass storage mode or MTPAbout compression About file encryption About transferring and synchronizing media files Transferring and downloading media filesRepair your media card or device memory Supported audio and video file formats User Guide Save a media file from a web Stop downloading an attachment Receive a media file using Bluetooth technologySend a media file Download a ring tone Download a picture My device does not recognize my media card Troubleshooting MediaCannot open media files Some pictures that I take are blurry My device is not using the correct ring tone or wallpaperFlash dims or turns off Browsing web pages BrowserBrowser basics Refresh a web Move back or forward a webSave a web page to the main messages application Stop loading a web Viewing, copying, and forwarding addresses About bookmarks for web pages Browser bookmarksViewing pictures and playing media files Change a bookmark for a web Add a bookmark for a webSend a bookmark for a web Delete a bookmark for a web File a bookmark for a web Add a bookmark folder for web pagesRename a bookmark folder for web pages Delete a bookmark folder for web pages Listen to web feed content View web feed contentWeb feeds About web feeds Browser options Change options for pictures and animation on web pages Change the home page or startChange JavaScript options Set the character encoding for all web pages Change display options for web pagesChange font options for web pages Set the default browser configuration About browser configurationsClear a browser cache Clear the browser history About Gears Browser securityChange the Gears permissions for a web site About TLS TLS options About WtlsManage browser security Wtls options Add a trusted content server About browser push Browser pushTurn off browser push Browser push options Browser shortcuts Cannot set up automatic synchronization for bookmarks Troubleshooting BrowserNo browser is available on my device Cannot play a song or video on a web Set the date and time manually Date, time, and alarm Display a second time zone Turn on bedside clock modeChange the clock face Turn on the alarm Set options for bedside clock modeSilence the alarm Change alarm notification options Use the stopwatch Set the timerChange timer notification options Time on my device is incorrect Troubleshooting Date, time and alarm Contact basics Personal organizerContacts View a contact Add a pause or a wait to a phone numberChange a contact Delete a contact About custom ring tones Customizing contactsAssign ring tones and alerts to a contact Add a caller ID picture for a contact Change the caller ID picture for a contact Mailing listsDelete the caller ID picture for a contact About mailing lists Change a mailing list Create a mailing listView a mailing list Delete a mailing list Contact list options Multiple contact lists Turn off the prompt that appears before you delete items Troubleshooting ContactsView the number of contacts stored on your device Caller ID pictures are not appearing on my device Calendar basics Calendar Recurrence fields Schedule an alarmSchedule a meeting Delete an appointment, meeting, or alarm Open an appointment, meeting, or alarmSwitch days in Day view Meetings Check availability of meeting participants View your calendar when responding to a meetingRespond to a meeting invitation Delegate a meeting invitation Change the list of participants for a meetingForward a meeting invitation Conference call meetings Change the default reminder time for calendar entries Change the default calendar viewCalendar options Enter a conference call meeting View tasks in a calendar Change the start and end time for daysChange the snooze time for reminders Change how long your device stores calendar entries Change the first day of the weekHide free time in Agenda view Multiple calendars Switch calendarsView the number of calendar entries stored in a calendar About multiple calendars Change the calendar that reminds you of appointments Change the default calendarCalendar shortcuts Cannot set some fields when scheduling appointments Troubleshooting CalendarCannot schedule appointments that span multiple days Cannot enter a conference call with the Join Now option Task basics TasksCreate a task Change a task Hide completed tasks Task list optionsSend a task or memo Delete a task View the number of tasks or memos stored on your device Memo basics MemosCreate a memo Change a memo Memo list options Categorizing contacts, tasks, or memosAbout categories Delete a memo Categorize a contact, task, or memo Create a category for contacts, tasks, or memosSort contacts, tasks, or memos by category Delete a contact, task, or memo from a category Convert a measurement CalculatorUse the calculator Ring tones, sounds, and alerts Switch sound profilesRing tones, sounds, and alerts basics About ring tones, sounds, and alerts Silence your device Change a sound profileCreate a custom sound profile Delete a sound profile Turn on event sounds Assign ring tones and alerts to a contact Turn on LED notification for wireless coverage Turn off Bluetooth connection notificationLED notification LED notification My device is ringing or vibrating more times than expected Troubleshooting Ring tones, sounds, and alerts Typing basics Typing Typing input methods Switch typing input methods when you are typingChange options for typing input methods Predictive input method Typing options Set the default currency symbolFind more information about typing in other languages Set the cursor speed Use shortcut keys on the Home screen Spelling checkerCheck spelling Correct spelling while you type Check spelling automatically before sending email messages Correct spelling quickly while you typeChange options for checking spelling Add a word to the custom dictionary About the custom dictionary Custom dictionaryDelete a word from the custom dictionary Stop adding items to the custom dictionary automatically About AutoText AutoTextCreate an AutoText entry Turn off AutoText for SMS text messages Undo an AutoText change Delete an AutoText entry Cannot check spelling Troubleshooting Typing Language Turn off the shortcut for switching typing input languages Change the shortcut for switching typing input languages Some characters do not appear correctly on my device Troubleshooting LanguageChange the display options for contacts Display options Display and keyboardBacklighting Set owner information Download a Home screen backgroundChange the display font Use reverse contrast for the screen display Change an application folder Add an application folderMove an application icon Hide an application icon Turn off trackpad sounds KeyboardSet the number of icons that appear on the Home screen Themes Switch themesAssign an application to a Convenience key Set the trackpad sensitivity Troubleshooting Display Messages, attachments, and web pages SearchSearch for messages Search criteria Search for messages by contact or subject Manage message search results View a list of saved searches Search for text in a message, in a file, or on a webChange a saved search Delete a saved search Search for organizer data Organizer dataSearch for contacts in your organizations address book Manage contact lookup results Search shortcuts Delete email messages over the wireless network Reconcile email messages over the wireless networkSynchronization About synchronization About synchronization conflicts Synchronize organizer data over the wireless network About backing up and restoring device data Manage email reconciliation conflictsManage data synchronization conflicts Prerequisites Restoring data over the wireless network Email messages are not reconciling over the wireless network Troubleshooting Synchronization User Guide Bluetooth technology basics Bluetooth technologyAbout Bluetooth technology Turn on Bluetooth technology Share contacts with a paired Bluetooth enabled car kit Connect to a paired Bluetooth enabled deviceSwitch to a paired Bluetooth enabled device during a call Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled device Bluetooth profiles Bluetooth technology options Make your BlackBerry device discoverable Restrict outgoing calls Turn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry device Turn off automatic reconnection to Bluetooth enabled devices Turn off a Bluetooth profile Cannot type a passkey on a Bluetooth enabled device Troubleshooting Bluetooth technologyMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled device About GPS technology GPS technologyGet your GPS location Turn off location aiding Cannot use GPS technology Troubleshooting GPS technologyPrevent others from tracking your location Map basics Maps View a list of points of interest near a location View an address on a map using a linkView points of interest on a map Track your movement Set a home or work address NavigationShow or hide a layer on a map Zoom in to a direction on a route Pan a map Maps bookmarksAdd a bookmark for a location or route Change a bookmark for a location or route Add a bookmark folder for locations or routes Map optionsFile a bookmark for a location or route Set the GPS receiver that you use to track your movement View status information at the top of a map Keep backlighting on when you track your movementView north at the top of a map Hide the tracking information at the bottom of a map Diagonal lines appear on a map Troubleshooting MapsView a geotagged picture on a map 226 Keep an application running and return to the Home screen ApplicationsAbout multitasking About instant messaging applications Close an application so that it is not runningAbout adding applications View properties for an application About social networking applicationsAdd an application View the size of an application database Check for application updatesDelete a third-party application Troubleshooting Applications About updating the BlackBerry Device Software BlackBerry Device Software User Guide Troubleshooting BlackBerry Device Software Update the BlackBerry Device Software from a web site User Guide Turn on the connection to the wireless network Wireless network coverageTurn off the connection to the wireless network Turn on or turn off data service or set roaming options Change the connection speed for the wireless network Wireless networks that your device connects toTurn on LED notification for wireless coverage Check the status of network connections and services About wireless coverage indicators Switch wireless networks manuallyRoaming About roaming and international roaming About the preferred wireless network list Preferred wireless network list Cannot connect to a wireless network Troubleshooting Wireless network coverageChange the order of preferred wireless networks Cannot synchronize a certificate About connecting to a Wi-Fi network Wi-Fi technologyTurn on Wi-Fi technology Connect to a Wi-Fi network Connect to a Wi-Fi network using the PIN method Delete a Wi-Fi profile About Wi-Fi profilesChange the order of Wi-Fi profiles Advanced Wi-Fi connection settings Prevent your device from connecting to a Wi-Fi networkChange a Wi-Fi profile Connection options for Wi-Fi profiles Ssid Security options for Wi-Fi profiles Imsi Wi-Fi profile IP and DNS options Install a root certificate on your computer UMA connection settingsSet your device to connect to a specific Wi-Fi network About using UMA with a Wi-Fi network Wi-Fi technology troubleshootingCannot connect to a Wi-Fi network Change your preferred network type Power, battery, and memory Best practice Conserving memory on your device Format the device memory or a media cardView the amount of available memory Application memory on my device is low About the SIM card phone book SIM cardAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Store SMS text messages on your SIM card Change a SIM card contactDelete a SIM card contact Protect your SIM card with a PIN code About SIM card securityChange the SIM card PIN code Change the display name for a phone number Security basics Security Lock the keyboard Set a limit for device password attempts About the password keeper Password keeperAdd a password to the password keeper Generate a random password Change a password in the password keeper View a password in the password keeperHide passwords in the password keeper Delete a password from the password keeper Encryption 261 Generate an encryption key Set encryption strengthAbout encryption keys Turn on memory cleaning Memory cleaningAbout memory cleaning Certificate basics Certificates Download a certificate from a certificate authority About certificate authority profilesImport a certificate or PGP key from the device memory Import a certificate or PGP key from a media card Certificate properties View properties for a certificate Delete a certificate View one type of certificate in the certificate listSend a certificate View the certificate chain for a certificate Certificate status Revoke a certificate Change the trust status of a certificate Certificate revocation reasons Certificate optionsChange the display name for a certificate Add an email address to a certificate User Guide Certificate shortcuts PGP keysPGP key basics Download a PGP key from an Ldap certificate server Download a personal PGP key from the PGP Universal Server Download an updated PGP key from an Ldap certificate server Send a PGP key View properties for a PGP keyPGP key properties PGP key status PGP key status indicatorsDelete a PGP key Clear the PGP data cache Change the trust status of a PGP key Check the revocation status of a PGP keyRevoke a PGP key PGP key revocation reasons Change the display name for a PGP key PGP key options Certificate servers Troubleshooting PGP keysPGP key shortcuts Add a certificate server Connection options for Ocsp and CRL servers Change connection information for a certificate serverConnection options for Ldap and Dsml certificate servers Send connection information for a certificate server Key storesDelete a certificate server About the key store Change when your device deletes the key store password Change the key store passwordSynchronize the key store password with the device password Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store data Smart cards About using a smart card with your deviceAbout two-factor authentication Import a certificate from a smart card Turn on two-factor authentication Turn off smart password entry About smart password entrySwitch smart password filters Prerequisites Using authentication certificates Use a certificate to authenticate your smart card Turn off notification for smart card connections Software tokensAbout software tokens Change the PIN for a software token on your device Change the user name and password for a VPN profile VPN settingsAbout VPN profiles Prerequisites Logging in to a VPN Verify security software About security self-testsThird-party application control Change the software token for a VPN profile Turn on safe mode Reset connection permissions for third-party applications Connection permissions for third-party applications Set permissions for a third-party applicationTurn off a prompt for a third-party application connection Interaction permissions for third-party applications Cannot unlock my device using my smart card Troubleshooting SecurityData permissions for third-party applications Cannot download a certificate User Guide Service books Service books and diagnostic reportsAbout service books Accept a service book About diagnostic reports Diagnostic reportsRun a diagnostic report View a diagnostic report Cannot run or submit a diagnostic report Delete a diagnostic reportSet a default recipient for diagnostic reports About Wi-Fi diagnostic reports Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Include advanced data in Wi-Fi diagnostic reports User Guide Use reverse contrast for the screen display Accessibility optionsChange the display font Set the number of icons that appear on the Home screen Use grayscale for the screen displayTurn on event sounds Assign ring tones and alerts to a contact TTY support Hearing aid mode Voice dialing Make a call using a voice command Predict words as you type Type text using the predictive input methodPredictive input method BrickBreaker capsules BrickBreakerAbout BrickBreaker BrickBreaker scoring Adjust the volumePlay BrickBreaker Set the paddle speed Check the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web site Word Mole game basics Word Mole gameAbout the Word Mole game Form a word Single-player games Turn on tutorial modeSave a game Resume a game Check the Leaderboard on the Word Mole game web site Multiplayer gamesInvite a player Accept an invitation Troubleshooting Word Mole Some words that I submit are not recognized ADN Glossary EAP-FAST MCC Rtsp TTY 318 Legal notice User Guide 490,165 504,773 506,865 511,073 User Guide