User Guide
 SWDT643442-643442-0805104134-001
 Contents
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 Feature availability
Welcome to BlackBerry
 Set up an email address
Start using your device
Complete the setup wizard
Find more information
 About the Menu key and Escape key
Navigation and typing
BlackBerry basics
Move around the screen
 Send an email message
Change your ring tone
Send an SMS text message
 Take a picture
Add a contact
Schedule an appointment
Record a video
 Pair with a Bluetooth enabled device
Troubleshooting Basics
Turn on the alarm
Visit a web
 Cannot set up an email address
Am not receiving messages
 Cannot save media files
Battery is not charging
Cannot send SMS text messages
Cannot play a media file on a web
 User Guide
 BlackBerry basics shortcuts
Shortcuts
Phone shortcuts
 Typing shortcuts
File and attachment shortcuts
 Media shortcuts
Browser shortcuts
 Calendar shortcuts
 Map shortcuts
Troubleshooting Shortcuts
Search shortcuts
Cannot use a shortcut
 Find your phone number
Phone
Phone basics
Answer a call
 Place a call on hold
Mute a call
Turn on the speakerphone
 Make a call when your device is locked
Dial using numbers or letters
Switch applications during a call
About using a headset
 Emergency calls
Volume
Adjust the volume
About emergency calls
 Voice mail
Change the default volume for calls
About your voice mail greeting and voice mail password
Improve sound quality during a call
 Speed dial
Change the voice mail access number
Set up speed dial for a contact
Check your voice mail
 Make a conference call
Conference calls
About conference calls
Create a phone number link for a conference call
 Leave a conference call
Call logs
Disconnect a contact from a conference call
About call logs
 Send a call log
Add notes to a call log
Change call log notes
Delete call logs
 Delete call log notes
Call waiting
Call forwarding
Turn on call waiting
 Add a call forwarding phone number
Forward calls
Change a call forwarding phone number
 About call blocking
Call blocking
Delete a call forwarding phone number
Block calls
 About fixed dialing
Change the call blocking password
Fixed dialing
Turn on fixed dialing
 Change a contact in your fixed dialing list
Add a contact to your fixed dialing list
Delete a contact from your fixed dialing list
 About smart dialing
Set the default country code and area code
Smart dialing
Set options for dialing extensions
 Phone options
Switch the active phone number
Multiple phone numbers
About multiple phone numbers
 Sort phone numbers or contacts on the Phone screen
Hide or display your phone number when you make calls
Turn off the prompt that appears before you delete items
 Turn on hearing aid mode
Reset a call timer
About hearing aid mode
About TTY support
 Troubleshooting Phone
 My phone number appears as Unknown in the phone application
Cannot make calls using a voice command
Cannot check my voice mail
 Some features are not available on my device
Cannot change the number of times that my device rings
 Perform an action using a voice command
Voice commands
Available voice commands
 Turn off choice lists for voice commands
Change the language for voice commands
Change the options for voice prompts
 Troubleshooting Voice dialing
Improve voice recognition
 Message basics
Messages
Composing messages
 Delete the disclaimer from an email message
Sending messages
Add a signature to your work email messages
Create a link for a PIN
 Send a PIN message
Send an SMS text message
Send an MMS message
 Resend a message
Reply to a message
Forward a message
Stop a message from sending
 Managing messages
 Delete a message
Email messages
Email message basics
Delete multiple messages
 File an email message
Delete the original text from a reply message
Attach a file to an email message
 Stop storing messages sent from your device on your computer
Resize a picture before you send it as an attachment
 Create an email message filter
Email message filters
About email message filters
Options for email message filters
 Turn on an email message filter
Change an email message filter
 Delete an email message filter
Email message folders
Prioritize email message filters
About synchronization of email message folders
 About flags
Email message flags
Add, move, rename, or delete an email folder
Add a flag
 Check spelling automatically before sending email messages
Email message options
Remove a flag
Set an out-of-office reply
 View email messages in plain text format
Stop loading pictures in Html email messages
 Receive only the first section of long email messages
Hide filed email messages
Stop forwarding email messages to your device
 Find your PIN
PIN messages
About PIN messages
Send a PIN message
 About SMS text messages
SMS text messages
SMS text message basics
Change your ring tone
 Set whether pressing the Enter key sends SMS text messages
Options for SMS text messages
Delete the history from an SMS text message
Change the appearance of SMS text messages
 Store SMS text messages on your SIM card
Turn off AutoText for SMS text messages
Request delivery reports for all SMS text messages
 About cell broadcasting
Set a wireless network type for sending SMS text messages
Cell broadcasting
Turn on cell broadcasting
 Stop receiving messages from a cell broadcast channel
MMS messages
MMS message basics
Rename a cell broadcast channel
 Create a slide show in an MMS message
 MMS message attachments
 Request delivery or read notification for an MMS message
Stop receiving MMS messages when roaming
MMS message options
View the size of an MMS message before sending it
 Message list options
Set how long your device stores messages
 Change how a message list displays messages
About multiple message lists
 Hide messages from the main messages application
Hide the new or unopened message indicator
Hide sent messages
 Block incoming messages
Add a contact to your allowed sender list
 MIME-protected messages
Reset a blocked message counter
MIME-protected message basics
 Add a certificate from a message
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
Add a certificate from an attachment
 MIME-protected message status
Attachment indicators in S/MIME-protected messages
Digital signature indicators for S/MIME protected messages
View the certificate used to sign or encrypt a message
 Check the status of a certificate or certificate chain
Encryption status indicators
MIME-protected message options
Change your signing or encryption certificate
 Change the default message classification
Change the default signing and encryption option
About message classifications
 Change the size of S/MIME indicators in messages
 About IBM Lotus Notes native encrypted messages
MIME-protected message troubleshooting
IBM Lotus Notes native encrypted messages
Cannot open an attachment in an encrypted message
 Prerequisites IBM Lotus Notes native encryption
Encrypt a message using IBM Lotus Notes native encryption
PGP protected messages
PGP protected message basics
 Download the PGP key used to sign or encrypt a message
Encrypt a PGP protected message with a pass phrase
Attach a PGP key to a message
Add a PGP key from a message
 PGP protected message status
Attachment indicators in PGP protected messages
Digital signature indicators for PGP protected messages
View the PGP key used to sign or encrypt a message
 PGP protected message options
Change your signing and encryption key
 Change the size of PGP indicators in messages
 Troubleshooting PGP protected messages
Change the encryption algorithms for PGP protected messages
 Message shortcuts
 Troubleshooting Messages
Cannot send messages
 Cannot file email messages
Am not receiving SMS text messages
 Html email messages do not appear correctly
Some messages no longer appear on my device
Message or attachment does not appear or is truncated
Some email message folders appear dimmed
 Cannot turn on cell broadcasting
Email message filters are not working correctly
Cannot attach a file to an MMS message
 About files and attachments
Files and attachments
File and attachment basics
Open a file or an attachment
 Locate a file saved on your organizations network
Stop downloading a file or an attachment
Locate a file saved on your device
Save a file from your organizations network to your device
 Open a link in a file or an attachment
Managing files and attachments
Send a file as an attachment
Set font options for a file or an attachment
 Delete a file
View properties for a file
Rename a file
Move a file
 Spreadsheets
View the table of contents in a document
Documents
View tracked changes in a document
 View a list of worksheets
View the content of a cell
Switch worksheets
Change the size of a column
 Media files
Presentations
 Save a slide
VCard contact attachments
Zoom in to or out from a slide
About vCard contact attachments
 Skipped content bar appears in a document
Troubleshooting Attachments
Question mark appears on a slide
 Play a media file
Media
Audio and video files
Record a voice note
 Play a media file on a web
Fast-forward or rewind a media file
Pause a media file
Repeat songs
 Amplify the volume using the audio boost feature
Improve sound quality for songs
 About playlists
Keep backlighting on when you play a video
Playlists
Create a standard playlist
 Change the order of songs in a playlist
Add a song to a playlist
Add the song that is playing to a playlist
Delete a song from a playlist
 Rename a playlist
Create an automatic playlist
Delete a playlist
 Turn on video lighting
Video camera
Apply a color effect to videos
 Change the video size and format
Camera
Change the location for storing videos
 Set picture quality
Change the size of pictures that you take
Change the location for storing pictures
 View a picture
Pictures
Apply a color effect to pictures
Pan a picture
 Use a picture as your device wallpaper
Rotate a picture
Save a picture from an MMS message or a web
View pictures as a slide show
 Sort pictures
Managing media files
View pictures in list view
Rename an audio or video file
 Delete a media file or folder
Move a media file
Search for a media file
 Memory and media cards
 Change the amount of memory available for media files
Turn off media card support
 About compression
Turn off mass storage mode or MTP
Turn off the prompt for mass storage mode
About file encryption
 Repair your media card or device memory
Transferring and downloading media files
About transferring and synchronizing media files
 Supported audio and video file formats
 User Guide
 Save a media file from a web
 Send a media file
Receive a media file using Bluetooth technology
Stop downloading an attachment
Download a ring tone
 Download a picture
 Cannot open media files
Troubleshooting Media
My device does not recognize my media card
 Flash dims or turns off
My device is not using the correct ring tone or wallpaper
Some pictures that I take are blurry
 Browser basics
Browser
Browsing web pages
 Save a web page to the main messages application
Move back or forward a web
Refresh a web
Stop loading a web
 Viewing, copying, and forwarding addresses
 Viewing pictures and playing media files
Browser bookmarks
About bookmarks for web pages
 Send a bookmark for a web
Add a bookmark for a web
Change a bookmark for a web
Delete a bookmark for a web
 Rename a bookmark folder for web pages
Add a bookmark folder for web pages
File a bookmark for a web
Delete a bookmark folder for web pages
 Web feeds
View web feed content
Listen to web feed content
About web feeds
 Browser options
 Change JavaScript options
Change the home page or start
Change options for pictures and animation on web pages
 Change font options for web pages
Change display options for web pages
Set the character encoding for all web pages
 Clear a browser cache
About browser configurations
Set the default browser configuration
Clear the browser history
 Change the Gears permissions for a web site
Browser security
About Gears
About TLS
 Manage browser security
About Wtls
TLS options
 Add a trusted content server
Wtls options
 Turn off browser push
Browser push
About browser push
Browser push options
 Browser shortcuts
 No browser is available on my device
Troubleshooting Browser
Cannot set up automatic synchronization for bookmarks
Cannot play a song or video on a web
 Date, time, and alarm
Set the date and time manually
 Change the clock face
Turn on bedside clock mode
Display a second time zone
 Silence the alarm
Set options for bedside clock mode
Turn on the alarm
Change alarm notification options
 Change timer notification options
Set the timer
Use the stopwatch
 Troubleshooting Date, time and alarm
Time on my device is incorrect
 Contacts
Personal organizer
Contact basics
 Change a contact
Add a pause or a wait to a phone number
View a contact
Delete a contact
 Assign ring tones and alerts to a contact
Customizing contacts
About custom ring tones
Add a caller ID picture for a contact
 Delete the caller ID picture for a contact
Mailing lists
Change the caller ID picture for a contact
About mailing lists
 View a mailing list
Create a mailing list
Change a mailing list
Delete a mailing list
 Multiple contact lists
Contact list options
 View the number of contacts stored on your device
Troubleshooting Contacts
Turn off the prompt that appears before you delete items
Caller ID pictures are not appearing on my device
 Calendar
Calendar basics
 Schedule a meeting
Schedule an alarm
Recurrence fields
 Switch days in Day view
Open an appointment, meeting, or alarm
Delete an appointment, meeting, or alarm
Meetings
 Respond to a meeting invitation
View your calendar when responding to a meeting
Check availability of meeting participants
 Forward a meeting invitation
Change the list of participants for a meeting
Delegate a meeting invitation
 Conference call meetings
 Calendar options
Change the default calendar view
Change the default reminder time for calendar entries
Enter a conference call meeting
 Change the snooze time for reminders
Change the start and end time for days
View tasks in a calendar
 Hide free time in Agenda view
Change the first day of the week
Change how long your device stores calendar entries
 View the number of calendar entries stored in a calendar
Switch calendars
Multiple calendars
About multiple calendars
 Calendar shortcuts
Change the default calendar
Change the calendar that reminds you of appointments
 Cannot schedule appointments that span multiple days
Troubleshooting Calendar
Cannot set some fields when scheduling appointments
Cannot enter a conference call with the Join Now option
 Create a task
Tasks
Task basics
Change a task
 Send a task or memo
Task list options
Hide completed tasks
Delete a task
 View the number of tasks or memos stored on your device
 Create a memo
Memos
Memo basics
Change a memo
 About categories
Categorizing contacts, tasks, or memos
Memo list options
Delete a memo
 Sort contacts, tasks, or memos by category
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Delete a contact, task, or memo from a category
 Use the calculator
Calculator
Convert a measurement
 Ring tones, sounds, and alerts basics
Switch sound profiles
Ring tones, sounds, and alerts
About ring tones, sounds, and alerts
 Create a custom sound profile
Change a sound profile
Silence your device
Delete a sound profile
 Assign ring tones and alerts to a contact
Turn on event sounds
 LED notification
Turn off Bluetooth connection notification
Turn on LED notification for wireless coverage
LED notification
 Troubleshooting Ring tones, sounds, and alerts
My device is ringing or vibrating more times than expected
 Typing
Typing basics
 Change options for typing input methods
Switch typing input methods when you are typing
Typing input methods
Predictive input method
 Find more information about typing in other languages
Set the default currency symbol
Typing options
Set the cursor speed
 Check spelling
Spelling checker
Use shortcut keys on the Home screen
Correct spelling while you type
 Change options for checking spelling
Correct spelling quickly while you type
Check spelling automatically before sending email messages
Add a word to the custom dictionary
 Delete a word from the custom dictionary
Custom dictionary
About the custom dictionary
 Stop adding items to the custom dictionary automatically
 Create an AutoText entry
AutoText
About AutoText
Turn off AutoText for SMS text messages
 Delete an AutoText entry
Undo an AutoText change
 Troubleshooting Typing
Cannot check spelling
 Language
 Change the shortcut for switching typing input languages
Turn off the shortcut for switching typing input languages
 Change the display options for contacts
Troubleshooting Language
Some characters do not appear correctly on my device
 Backlighting
Display and keyboard
Display options
 Change the display font
Download a Home screen background
Set owner information
Use reverse contrast for the screen display
 Move an application icon
Add an application folder
Change an application folder
Hide an application icon
 Set the number of icons that appear on the Home screen
Keyboard
Turn off trackpad sounds
 Assign an application to a Convenience key
Switch themes
Themes
Set the trackpad sensitivity
 Troubleshooting Display
 Search for messages
Search
Messages, attachments, and web pages
Search criteria
 Manage message search results
Search for messages by contact or subject
 Change a saved search
Search for text in a message, in a file, or on a web
View a list of saved searches
Delete a saved search
 Search for contacts in your organizations address book
Organizer data
Search for organizer data
Manage contact lookup results
 Search shortcuts
 Synchronization
Reconcile email messages over the wireless network
Delete email messages over the wireless network
About synchronization
 Synchronize organizer data over the wireless network
About synchronization conflicts
 Manage data synchronization conflicts
Manage email reconciliation conflicts
About backing up and restoring device data
 Prerequisites Restoring data over the wireless network
 Troubleshooting Synchronization
Email messages are not reconciling over the wireless network
 User Guide
 About Bluetooth technology
Bluetooth technology
Bluetooth technology basics
Turn on Bluetooth technology
 Switch to a paired Bluetooth enabled device during a call
Connect to a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
 Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
 Bluetooth technology options
Bluetooth profiles
 Restrict outgoing calls
Make your BlackBerry device discoverable
 Change the pairing name for your BlackBerry device
Turn off the prompt that appears when connecting or pairing
 Turn off a Bluetooth profile
Turn off automatic reconnection to Bluetooth enabled devices
 My list of paired Bluetooth enabled devices does not appear
Troubleshooting Bluetooth technology
Cannot type a passkey on a Bluetooth enabled device
Cannot pair with a Bluetooth enabled device
 Get your GPS location
GPS technology
About GPS technology
Turn off location aiding
 Prevent others from tracking your location
Troubleshooting GPS technology
Cannot use GPS technology
 Maps
Map basics
 View points of interest on a map
View an address on a map using a link
View a list of points of interest near a location
Track your movement
 Show or hide a layer on a map
Navigation
Set a home or work address
Zoom in to a direction on a route
 Add a bookmark for a location or route
Maps bookmarks
Pan a map
Change a bookmark for a location or route
 File a bookmark for a location or route
Map options
Add a bookmark folder for locations or routes
Set the GPS receiver that you use to track your movement
 View north at the top of a map
Keep backlighting on when you track your movement
View status information at the top of a map
Hide the tracking information at the bottom of a map
 View a geotagged picture on a map
Troubleshooting Maps
Diagonal lines appear on a map
 226
 About multitasking
Applications
Keep an application running and return to the Home screen
 About adding applications
Close an application so that it is not running
About instant messaging applications
 Add an application
About social networking applications
View properties for an application
 Delete a third-party application
Check for application updates
View the size of an application database
 Troubleshooting Applications
 BlackBerry Device Software
About updating the BlackBerry Device Software
 User Guide
 Update the BlackBerry Device Software from a web site
Troubleshooting BlackBerry Device Software
 User Guide
 Turn off the connection to the wireless network
Wireless network coverage
Turn on the connection to the wireless network
Turn on or turn off data service or set roaming options
 Turn on LED notification for wireless coverage
Wireless networks that your device connects to
Change the connection speed for the wireless network
Check the status of network connections and services
 Roaming
Switch wireless networks manually
About wireless coverage indicators
About roaming and international roaming
 Preferred wireless network list
About the preferred wireless network list
 Change the order of preferred wireless networks
Troubleshooting Wireless network coverage
Cannot connect to a wireless network
 Cannot synchronize a certificate
 Turn on Wi-Fi technology
Wi-Fi technology
About connecting to a Wi-Fi network
Connect to a Wi-Fi network
 Connect to a Wi-Fi network using the PIN method
 Change the order of Wi-Fi profiles
About Wi-Fi profiles
Delete a Wi-Fi profile
 Change a Wi-Fi profile
Prevent your device from connecting to a Wi-Fi network
Advanced Wi-Fi connection settings
Connection options for Wi-Fi profiles
 Security options for Wi-Fi profiles
Ssid
 Wi-Fi profile IP and DNS options
Imsi
 Set your device to connect to a specific Wi-Fi network
UMA connection settings
Install a root certificate on your computer
 Cannot connect to a Wi-Fi network
Wi-Fi technology troubleshooting
About using UMA with a Wi-Fi network
Change your preferred network type
 Power, battery, and memory
 View the amount of available memory
Format the device memory or a media card
Best practice Conserving memory on your device
 Application memory on my device is low
 Add a contact to your SIM card
SIM card
About the SIM card phone book
Copy contacts from your SIM card to your contact list
 Delete a SIM card contact
Change a SIM card contact
Store SMS text messages on your SIM card
 Change the SIM card PIN code
About SIM card security
Protect your SIM card with a PIN code
Change the display name for a phone number
 Security
Security basics
 Set a limit for device password attempts
Lock the keyboard
 Add a password to the password keeper
Password keeper
About the password keeper
Generate a random password
 Hide passwords in the password keeper
View a password in the password keeper
Change a password in the password keeper
Delete a password from the password keeper
 Encryption
 261
 About encryption keys
Set encryption strength
Generate an encryption key
 About memory cleaning
Memory cleaning
Turn on memory cleaning
 Certificates
Certificate basics
 Import a certificate or PGP key from the device memory
About certificate authority profiles
Download a certificate from a certificate authority
Import a certificate or PGP key from a media card
 View properties for a certificate
Certificate properties
 Send a certificate
View one type of certificate in the certificate list
Delete a certificate
 Certificate status
View the certificate chain for a certificate
 Change the trust status of a certificate
Revoke a certificate
 Change the display name for a certificate
Certificate options
Certificate revocation reasons
Add an email address to a certificate
 User Guide
 PGP key basics
PGP keys
Certificate shortcuts
Download a PGP key from an Ldap certificate server
 Download an updated PGP key from an Ldap certificate server
Download a personal PGP key from the PGP Universal Server
 PGP key properties
View properties for a PGP key
Send a PGP key
 Delete a PGP key
PGP key status indicators
PGP key status
Clear the PGP data cache
 Revoke a PGP key
Check the revocation status of a PGP key
Change the trust status of a PGP key
PGP key revocation reasons
 PGP key options
Change the display name for a PGP key
 PGP key shortcuts
Troubleshooting PGP keys
Certificate servers
Add a certificate server
 Connection options for Ldap and Dsml certificate servers
Change connection information for a certificate server
Connection options for Ocsp and CRL servers
 Delete a certificate server
Key stores
Send connection information for a certificate server
About the key store
 Synchronize the key store password with the device password
Change the key store password
Change when your device deletes the key store password
 Turn off automatic backup and restore of key store data
Change the refresh rate for certificate revocation lists
 About two-factor authentication
About using a smart card with your device
Smart cards
 Turn on two-factor authentication
Import a certificate from a smart card
 Switch smart password filters
About smart password entry
Turn off smart password entry
Prerequisites Using authentication certificates
 Use a certificate to authenticate your smart card
 About software tokens
Software tokens
Turn off notification for smart card connections
Change the PIN for a software token on your device
 About VPN profiles
VPN settings
Change the user name and password for a VPN profile
Prerequisites Logging in to a VPN
 Third-party application control
About security self-tests
Verify security software
Change the software token for a VPN profile
 Reset connection permissions for third-party applications
Turn on safe mode
 Turn off a prompt for a third-party application connection
Set permissions for a third-party application
Connection permissions for third-party applications
 Interaction permissions for third-party applications
 Data permissions for third-party applications
Troubleshooting Security
Cannot unlock my device using my smart card
Cannot download a certificate
 User Guide
 About service books
Service books and diagnostic reports
Service books
Accept a service book
 Run a diagnostic report
Diagnostic reports
About diagnostic reports
View a diagnostic report
 Set a default recipient for diagnostic reports
Delete a diagnostic report
Cannot run or submit a diagnostic report
 Submit a Wi-Fi diagnostic report
Wi-Fi diagnostic reports
About Wi-Fi diagnostic reports
Include advanced data in Wi-Fi diagnostic reports
 User Guide
 Change the display font
Accessibility options
Use reverse contrast for the screen display
 Turn on event sounds
Use grayscale for the screen display
Set the number of icons that appear on the Home screen
Assign ring tones and alerts to a contact
 Hearing aid mode
TTY support
 Make a call using a voice command
Voice dialing
 Predictive input method
Type text using the predictive input method
Predict words as you type
 About BrickBreaker
BrickBreaker
BrickBreaker capsules
 Play BrickBreaker
Adjust the volume
BrickBreaker scoring
Set the paddle speed
 Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
 About the Word Mole game
Word Mole game
Word Mole game basics
Form a word
 Save a game
Turn on tutorial mode
Single-player games
Resume a game
 Invite a player
Multiplayer games
Check the Leaderboard on the Word Mole game web site
Accept an invitation
 Troubleshooting Word Mole
 Some words that I submit are not recognized
 Glossary
ADN
 EAP-FAST
 MCC
 Rtsp
 TTY
 Legal notice
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 User Guide
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 User Guide