Blackberry BB9630TOUR manual Troubleshooting Synchronization

User Guide Synchronization

Troubleshooting: Synchronization

Email messages are not reconciling over the wireless network

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that wireless email reconciliation is turned on.

•Reconcile email messages manually. On the Home screen, click the Messages icon. Press the Menu key. Click Reconcile Now.

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Reconcile email messages over the wireless network, 205

I am not receiving email messages from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Manager.

Email messages are not being deleted over the wireless network

Try the following actions:

•If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/ Delete key.

•In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.

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Delete email messages over the wireless network, 205

Organizer data is not synchronizing over the wireless network

Try the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.

•If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.

Related topics

Synchronize organizer data over the wireless network, 206

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