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Blackberry BB9630TOUR manual User Guide

Models: BB9630TOUR

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User Guide

Security

My device prompts me to make an emergency call when I type a password

If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.

To continue typing your device password, press the Escape key.

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Contents

User Guide SWDT643442-643442-0820082447-001 Contents 103 128 194 211 234 289 305 Feature availability Welcome to BlackBerrySet up an email address Start using your deviceComplete the setup wizard Find more informationAbout the Menu key and Escape key Navigation and typingBlackBerry basics Move around the screenSend an SMS text message Change your ring toneSend an email message Take a picture Add a contactSchedule an appointment Record a videoPair with a Bluetooth enabled device Troubleshooting BasicsTurn on the alarm Visit a webCannot set up an email address Am not receiving messagesCannot save media files Battery is not chargingCannot send SMS text messages Cannot play a media file on a webPhone shortcuts ShortcutsBlackBerry basics shortcuts Message shortcuts Typing shortcuts File and attachment shortcutsMedia shortcuts Browser shortcutsCalendar shortcuts Map shortcuts Troubleshooting ShortcutsSearch shortcuts Cannot use a shortcutFind your phone number PhonePhone basics Answer a callTurn on the speakerphone Mute a callPlace a call on hold Make a call when your device is locked Dial using numbers or lettersSwitch applications during a call About using a headsetAbout emergency calls About Emergency Callback ModeEmergency calls Make an emergency callChange the default volume for calls VolumeAdjust the volume Turn on GPS technologyVoice mail Change the contact assigned to a speed dial key Set up speed dial for a contactSpeed dial Make a conference call Conference callsAbout conference calls Create a phone number link for a conference callLeave a conference call Call logsDisconnect a contact from a conference call About call logsSend a call log Add notes to a call logChange call log notes Delete call logsDelete call log notes Call waitingCall forwarding Turn on call waitingChange a call forwarding phone number Forward callsAdd a call forwarding phone number About call blocking Call blockingDelete a call forwarding phone number Block callsAbout fixed dialing Change the call blocking passwordFixed dialing Turn on fixed dialingDelete a contact from your fixed dialing list Add a contact to your fixed dialing listChange a contact in your fixed dialing list About smart dialing Set the default country code and area codeSmart dialing Set options for dialing extensionsPhone options Switch the active phone numberMultiple phone numbers About multiple phone numbersTurn off the prompt that appears before you delete items Hide or display your phone number when you make callsSort phone numbers or contacts on the Phone screen Reset a call timer About TTY supportTroubleshooting Phone Turn on TTY supportCannot check my voice mail Cannot make calls using a voice commandMy phone number appears as Unknown in the phone application Some features are not available on my device Cannot change the number of times that my device ringsAvailable voice commands Voice commandsPerform an action using a voice command Change the options for voice prompts Change the language for voice commandsTurn off choice lists for voice commands Troubleshooting Voice dialing Improve voice recognitionComposing messages MessagesMessage basics Delete the disclaimer from an email message Sending messagesAdd a signature to your work email messages Create a link for a PINSend an MMS message Send an SMS text messageSend a PIN message Resend a message Reply to a messageForward a message Stop a message from sendingManaging messages Delete a message Email messagesEmail message basics Delete multiple messagesAttach a file to an email message Delete the original text from a reply messageFile an email message Stop storing messages sent from your device on your computer Resize a picture before you send it as an attachmentCreate an email message filter Email message filtersAbout email message filters Options for email message filtersTurn on an email message filter Change an email message filterDelete an email message filter Email message foldersPrioritize email message filters About synchronization of email message foldersAbout flags Email message flagsAdd, move, rename, or delete an email folder Add a flagCheck spelling automatically before sending email messages Email message optionsRemove a flag Set an out-of-office replyView email messages in plain text format Stop loading pictures in Html email messagesStop forwarding email messages to your device Hide filed email messagesReceive only the first section of long email messages Find your PIN PIN messagesAbout PIN messages Send a PIN messageAbout SMS text messages SMS text messagesSMS text message basics Change your ring toneSet whether pressing the Enter key sends SMS text messages Options for SMS text messagesDelete the history from an SMS text message Change the appearance of SMS text messagesRequest delivery reports for all SMS text messages Turn off AutoText for SMS text messagesStore SMS text messages on your SIM card About cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting Turn on cell broadcastingStop receiving messages from a cell broadcast channel MMS messagesMMS message basics Rename a cell broadcast channelCreate a slide show in an MMS message MMS message attachments Request delivery or read notification for an MMS message Stop receiving MMS messages when roamingMMS message options View the size of an MMS message before sending itMessage list options Set how long your device stores messagesChange how a message list displays messages About multiple message listsHide sent messages Hide the new or unopened message indicatorHide messages from the main messages application Block incoming messages Add a contact to your allowed sender listMIME-protected message basics Reset a blocked message counterMIME-protected messages Add a certificate from a message Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from an attachmentMIME-protected message status Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages View the certificate used to sign or encrypt a messageCheck the status of a certificate or certificate chain Encryption status indicatorsMIME-protected message options Change your signing or encryption certificateAbout message classifications Change the default signing and encryption optionChange the default message classification Change the size of S/MIME indicators in messages About IBM Lotus Notes native encrypted messages MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted messagePrerequisites IBM Lotus Notes native encryption Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages PGP protected message basicsDownload the PGP key used to sign or encrypt a message Encrypt a PGP protected message with a pass phraseAttach a PGP key to a message Add a PGP key from a messagePGP protected message status Attachment indicators in PGP protected messagesDigital signature indicators for PGP protected messages View the PGP key used to sign or encrypt a messagePGP protected message options Change your signing and encryption keyChange the size of PGP indicators in messages Troubleshooting PGP protected messages Change the encryption algorithms for PGP protected messagesMessage shortcuts Troubleshooting Messages Cannot send messagesCannot file email messages Am not receiving SMS text messagesHtml email messages do not appear correctly Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Some email message folders appear dimmedCannot turn on cell broadcasting Cannot attach a file to an MMS messageAbout files and attachments Files and attachmentsFile and attachment basics Open a file or an attachmentLocate a file saved on your organizations network Stop downloading a file or an attachmentLocate a file saved on your device Save a file from your organizations network to your deviceOpen a link in a file or an attachment Managing files and attachmentsSend a file as an attachment Set font options for a file or an attachmentDelete a file View properties for a fileRename a file Move a fileSpreadsheets View the table of contents in a documentDocuments View tracked changes in a documentView a list of worksheets View the content of a cellSwitch worksheets Change the size of a columnMedia files PresentationsSave a slide VCard contact attachmentsZoom in to or out from a slide About vCard contact attachmentsQuestion mark appears on a slide Troubleshooting AttachmentsSkipped content bar appears in a document Play a media file MediaAudio and video files Record a voice notePlay a media file on a web Fast-forward or rewind a media filePause a media file Repeat songsAmplify the volume using the audio boost feature Improve sound quality for songsPlaylists Keep backlighting on when you play a videoDisplay closed captions in videos About playlistsAdd the song that is playing to a playlist Create a standard playlistAdd a song to a playlist Change the order of songs in a playlistRename a playlist Delete a song from a playlistCreate an automatic playlist Delete a playlist Video cameraTurn on video lighting Change the location for storing videos Apply a color effect to videosChange the video size and format Set picture quality CameraChange the size of pictures that you take Change the location for storing picturesChange the autofocus setting Apply a color effect to picturesPictures Change the number of seconds between slides in a slide show Use a picture as your device wallpaperView pictures as a slide show View pictures in list viewRename a picture or picture folder Managing media filesRename an audio or video file Move a media fileView properties for a media file Delete a media file or folderSearch for a media file Memory and media cards Turn off media card support Turn off mass storage mode or MTPTurn off the prompt for mass storage mode Turn on encryption About compressionAbout file encryption About transferring and synchronizing media files Transferring and downloading media filesRepair your media card or device memory Supported audio and video file formatsType File format Wma Wav Video Mp4 3gp 3gp2 Avi Asf Wmv User Guide Stop downloading an attachment Receive a media file using Bluetooth technologySave a media file from a web Download a picture Send a media fileDownload a ring tone Troubleshooting Media Cannot open media filesMy device is not using the correct ring tone or wallpaper My device does not recognize my media cardFlash dims or turns off Some pictures that I take are blurryBrowsing web pages BrowserBrowser basics Save a web page to the main messages application Move back or forward a webRefresh a web Stop loading a webViewing, copying, and forwarding addresses About bookmarks for web pages Browser bookmarksViewing pictures and playing media files Send a bookmark for a web Add a bookmark for a webChange a bookmark for a web Delete a bookmark for a webRename a bookmark folder for web pages Add a bookmark folder for web pagesFile a bookmark for a web Delete a bookmark folder for web pagesWeb feeds View web feed contentListen to web feed content About web feedsBrowser options Change options for pictures and animation on web pages Change the home page or startChange JavaScript options Set the character encoding for all web pages Change display options for web pagesChange font options for web pages Clear a browser cache About browser configurationsSet the default browser configuration Clear the browser historyChange the Gears permissions for a web site Browser securityAbout Gears About TLSTLS options About WtlsManage browser security Add a trusted content server Wtls optionsTurn off browser push Browser pushAbout browser push Browser push optionsBrowser shortcuts No browser is available on my device Troubleshooting BrowserCannot set up automatic synchronization for bookmarks Cannot play a song or video on a webDate, time, and alarm Set the date and time manuallyDisplay a second time zone Turn on bedside clock modeChange the clock face Silence the alarm Set options for bedside clock modeTurn on the alarm Change alarm notification optionsUse the stopwatch Set the timerChange timer notification options Troubleshooting Date, time and alarm Time on my device is incorrectContact basics Personal organizerContacts Change a contact Add a pause or a wait to a phone numberView a contact Delete a contactAssign ring tones and alerts to a contact Customizing contactsAbout custom ring tones Add a caller ID picture for a contactDelete the caller ID picture for a contact Mailing listsChange the caller ID picture for a contact About mailing listsView a mailing list Create a mailing listChange a mailing list Delete a mailing listMultiple contact lists Contact list optionsView the number of contacts stored on your device Troubleshooting ContactsTurn off the prompt that appears before you delete items Caller ID pictures are not appearing on my deviceCalendar Calendar basicsRecurrence fields Schedule an alarmSchedule a meeting Switch days in Day view Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm MeetingsCheck availability of meeting participants View your calendar when responding to a meetingRespond to a meeting invitation Delegate a meeting invitation Change the list of participants for a meetingForward a meeting invitation Conference call meetings Calendar options Change the default calendar viewChange the default reminder time for calendar entries Enter a conference call meetingView tasks in a calendar Change the start and end time for daysChange the snooze time for reminders Change how long your device stores calendar entries Change the first day of the weekHide free time in Agenda view View the number of calendar entries stored in a calendar Switch calendarsMultiple calendars About multiple calendarsChange the calendar that reminds you of appointments Change the default calendarCalendar shortcuts Cannot schedule appointments that span multiple days Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot enter a conference call with the Join Now optionCreate a task TasksTask basics Change a taskSend a task or memo Task list optionsHide completed tasks Delete a taskView the number of tasks or memos stored on your device Create a memo MemosMemo basics Change a memoAbout categories Categorizing contacts, tasks, or memosMemo list options Delete a memoSort contacts, tasks, or memos by category Create a category for contacts, tasks, or memosCategorize a contact, task, or memo Delete a contact, task, or memo from a categoryConvert a measurement CalculatorUse the calculator Ring tones, sounds, and alerts basics Switch sound profilesRing tones, sounds, and alerts About ring tones, sounds, and alertsCreate a custom sound profile Change a sound profileSilence your device Delete a sound profileAssign ring tones and alerts to a contact Turn on event soundsLED notification Turn off Bluetooth connection notificationTurn on LED notification for wireless coverage LED notificationTroubleshooting Ring tones, sounds, and alerts My device is ringing or vibrating more times than expectedTyping Typing basicsChange options for typing input methods Switch typing input methods when you are typingTyping input methods Predictive input methodFind more information about typing in other languages Set the default currency symbolTyping options Set the cursor speedCheck spelling Spelling checkerUse shortcut keys on the Home screen Correct spelling while you typeChange options for checking spelling Correct spelling quickly while you typeCheck spelling automatically before sending email messages Add a word to the custom dictionaryAbout the custom dictionary Custom dictionaryDelete a word from the custom dictionary Stop adding items to the custom dictionary automatically Create an AutoText entry AutoTextAbout AutoText Turn off AutoText for SMS text messagesDelete an AutoText entry Undo an AutoText changeTroubleshooting Typing Cannot check spellingLanguage Change the shortcut for switching typing input languages Turn off the shortcut for switching typing input languagesSome characters do not appear correctly on my device Troubleshooting LanguageChange the display options for contacts Display options Display and keyboardBacklighting Change the display font Download a Home screen backgroundSet owner information Use reverse contrast for the screen displayMove an application icon Add an application folderChange an application folder Hide an application iconTurn off trackball sounds KeyboardSet the number of icons that appear on the Home screen Assign an application to a Convenience key Switch themesThemes Set the trackball sensitivityTroubleshooting Display Search for messages SearchMessages, attachments, and web pages Search criteriaManage message search results Search for messages by contact or subjectChange a saved search Search for text in a message, in a file, or on a webView a list of saved searches Delete a saved searchSearch for contacts in your organizations address book Organizer dataSearch for organizer data Manage contact lookup resultsSearch shortcuts Synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network About synchronizationSynchronize organizer data over the wireless network About synchronization conflictsAbout backing up and restoring device data Manage email reconciliation conflictsManage data synchronization conflicts Prerequisites Restoring data over the wireless network Troubleshooting Synchronization Email messages are not reconciling over the wireless networkUser Guide About Bluetooth technology Bluetooth technologyBluetooth technology basics Turn on Bluetooth technologyShare contacts with a paired Bluetooth enabled car kit Connect to a paired Bluetooth enabled deviceSwitch to a paired Bluetooth enabled device during a call Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled deviceBluetooth technology options Bluetooth profilesMake your BlackBerry device discoverable Change the pairing name for your BlackBerry deviceRestrict outgoing calls Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profile Turn off automatic reconnection to Bluetooth enabled devicesMy list of paired Bluetooth enabled devices does not appear Troubleshooting Bluetooth technologyCannot type a passkey on a Bluetooth enabled device Cannot pair with a Bluetooth enabled deviceGet your GPS location GPS technologyAbout GPS technology Turn off location aidingCannot use GPS technology Troubleshooting GPS technologyPrevent others from tracking your location Maps Map basicsView points of interest on a map View an address on a map using a linkView a list of points of interest near a location Track your movementShow or hide a layer on a map NavigationSet a home or work address Zoom in to a direction on a routeAdd a bookmark for a location or route Maps bookmarksPan a map Change a bookmark for a location or routeFile a bookmark for a location or route Map optionsAdd a bookmark folder for locations or routes Set the GPS receiver that you use to track your movementView north at the top of a map Keep backlighting on when you track your movementView status information at the top of a map Hide the tracking information at the bottom of a mapDiagonal lines appear on a map Troubleshooting MapsView a geotagged picture on a map 228 Keep an application running and return to the Home screen ApplicationsAbout multitasking About instant messaging applications Close an application so that it is not runningAbout adding applications View properties for an application About social networking applicationsAdd an application View the size of an application database Check for application updatesDelete a third-party application Troubleshooting Applications BlackBerry Device Software About updating the BlackBerry Device SoftwareUser Guide Update the BlackBerry Device Software from a web site Troubleshooting BlackBerry Device SoftwareUser Guide Turn off the connection to the wireless network Wireless network coverageTurn on the connection to the wireless network Turn on or turn off data service or set roaming optionsCheck the status of network connections and services Wireless networks that your device connects toTurn on LED notification for wireless coverage RoamingSwitch wireless networks manually About wireless coverage indicatorsAbout the preferred wireless network list Preferred wireless network listSet the wireless networks to use for roaming Connect to a GSM or Umts networkChange the order of preferred wireless networks Cannot synchronize a certificate Troubleshooting Wireless network coverageCannot connect to a wireless network Cannot connect to a GSM or Umts networkPower, battery, and memory Best practice Conserving memory on your device Format the device memory or a media cardView the amount of available memory Application memory on my device is low Add a contact to your SIM card SIM cardAbout the SIM card phone book Copy contacts from your SIM card to your contact listStore SMS text messages on your SIM card Change a SIM card contactDelete a SIM card contact Change the SIM card PIN code About SIM card securityProtect your SIM card with a PIN code Change the display name for a phone numberSecurity Security basicsSet a limit for device password attempts Lock the keyboardAdd a password to the password keeper Password keeperAbout the password keeper Generate a random passwordHide passwords in the password keeper View a password in the password keeperChange a password in the password keeper Delete a password from the password keeperEncryption 255 Generate an encryption key Set encryption strengthAbout encryption keys Turn on memory cleaning Memory cleaningAbout memory cleaning Certificates Certificate basicsImport a certificate or PGP key from the device memory About certificate authority profilesDownload a certificate from a certificate authority Import a certificate or PGP key from a media cardView properties for a certificate Certificate propertiesDelete a certificate View one type of certificate in the certificate listSend a certificate View the certificate chain for a certificateCertificate status Change the trust status of a certificate Revoke a certificateChange the display name for a certificate Certificate optionsCertificate revocation reasons Add an email address to a certificateUser Guide Certificate shortcuts Download a PGP key from an LDAP-enabled serverPGP keys PGP key basicsDownload an updated PGP key from an LDAP-enabled server Download a personal PGP key from the PGP Universal ServerSend a PGP key View properties for a PGP keyPGP key properties Delete a PGP key PGP key status indicatorsPGP key status Clear the PGP data cacheRevoke a PGP key Check the revocation status of a PGP keyChange the trust status of a PGP key PGP key revocation reasonsPGP key options Change the display name for a PGP keyCertificate servers Troubleshooting PGP keysCannot download a PGP key from an LDAP-enabled server PGP key shortcutsConnection options for Ocsp and CRL servers Change connection information for a certificate serverConnection options for Ldap and Dsml certificate servers Delete a certificate server Key storesSend connection information for a certificate server About the key storeChange when your device deletes the key store password Change the key store passwordSynchronize the key store password with the device password Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation listsSmart cards About using a smart card with your deviceAbout two-factor authentication Turn on two-factor authentication Import a certificate from a smart cardSwitch smart password filters About smart password entryTurn off smart password entry Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card About software tokens Software tokensTurn off notification for smart card connections Change the PIN for a software token on your deviceAbout VPN profiles VPN settingsChange the user name and password for a VPN profile Prerequisites Logging in to a VPNThird-party application control About security self-testsVerify security software Change the software token for a VPN profileReset connection permissions for third-party applications Turn on safe modeConnection permissions for third-party applications Set permissions for a third-party applicationTurn off a prompt for a third-party application connection Interaction permissions for third-party applications Data permissions for third-party applicationsCannot download a certificate Troubleshooting SecurityCannot unlock my device using my smart card User Guide About service books Service books and diagnostic reportsService books Accept a service bookRun a diagnostic report Diagnostic reportsAbout diagnostic reports View a diagnostic reportCannot run or submit a diagnostic report Delete a diagnostic reportSet a default recipient for diagnostic reports Use reverse contrast for the screen display Accessibility optionsChange the display font Turn on event sounds Use grayscale for the screen displaySet the number of icons that appear on the Home screen Assign ring tones and alerts to a contactTTY support Voice dialing Make a call using a voice commandType text using the predictive input method Predictive input methodPredict words as you type BrickBreaker capsules BrickBreakerAbout BrickBreaker Play BrickBreaker Adjust the volumeBrickBreaker scoring Set the paddle speedSubmit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web siteAbout the Word Mole game Word Mole gameWord Mole game basics Form a wordSave a game Turn on tutorial modeSingle-player games Resume a gameInvite a player Multiplayer gamesCheck the Leaderboard on the Word Mole game web site Accept an invitationTroubleshooting Word Mole Some words that I submit are not recognized Glossary ADNECC MTP SSL Legal notice 309User Guide 490,165 504,773 506,865 511,073 User Guide