User Guide
SWDT643442-643442-0820082447-001
Contents
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Welcome to BlackBerry
Feature availability
Find more information
Start using your device
Complete the setup wizard
Set up an email address
Move around the screen
Navigation and typing
BlackBerry basics
About the Menu key and Escape key
Send an SMS text message
Change your ring tone
Send an email message
Record a video
Add a contact
Schedule an appointment
Take a picture
Visit a web
Troubleshooting Basics
Turn on the alarm
Pair with a Bluetooth enabled device
Am not receiving messages
Cannot set up an email address
Cannot play a media file on a web
Battery is not charging
Cannot send SMS text messages
Cannot save media files
Phone shortcuts
Shortcuts
BlackBerry basics shortcuts
Message shortcuts
File and attachment shortcuts
Typing shortcuts
Browser shortcuts
Media shortcuts
Calendar shortcuts
Cannot use a shortcut
Troubleshooting Shortcuts
Search shortcuts
Map shortcuts
Answer a call
Phone
Phone basics
Find your phone number
Turn on the speakerphone
Mute a call
Place a call on hold
About using a headset
Dial using numbers or letters
Switch applications during a call
Make a call when your device is locked
Make an emergency call
About Emergency Callback Mode
Emergency calls
About emergency calls
Turn on GPS technology
Volume
Adjust the volume
Change the default volume for calls
Voice mail
Change the contact assigned to a speed dial key
Set up speed dial for a contact
Speed dial
Create a phone number link for a conference call
Conference calls
About conference calls
Make a conference call
About call logs
Call logs
Disconnect a contact from a conference call
Leave a conference call
Delete call logs
Add notes to a call log
Change call log notes
Send a call log
Turn on call waiting
Call waiting
Call forwarding
Delete call log notes
Change a call forwarding phone number
Forward calls
Add a call forwarding phone number
Block calls
Call blocking
Delete a call forwarding phone number
About call blocking
Turn on fixed dialing
Change the call blocking password
Fixed dialing
About fixed dialing
Delete a contact from your fixed dialing list
Add a contact to your fixed dialing list
Change a contact in your fixed dialing list
Set options for dialing extensions
Set the default country code and area code
Smart dialing
About smart dialing
About multiple phone numbers
Switch the active phone number
Multiple phone numbers
Phone options
Turn off the prompt that appears before you delete items
Hide or display your phone number when you make calls
Sort phone numbers or contacts on the Phone screen
About TTY support
Reset a call timer
Turn on TTY support
Troubleshooting Phone
Cannot check my voice mail
Cannot make calls using a voice command
My phone number appears as Unknown in the phone application
Cannot change the number of times that my device rings
Some features are not available on my device
Available voice commands
Voice commands
Perform an action using a voice command
Change the options for voice prompts
Change the language for voice commands
Turn off choice lists for voice commands
Improve voice recognition
Troubleshooting Voice dialing
Composing messages
Messages
Message basics
Create a link for a PIN
Sending messages
Add a signature to your work email messages
Delete the disclaimer from an email message
Send an MMS message
Send an SMS text message
Send a PIN message
Stop a message from sending
Reply to a message
Forward a message
Resend a message
Managing messages
Delete multiple messages
Email messages
Email message basics
Delete a message
Attach a file to an email message
Delete the original text from a reply message
File an email message
Resize a picture before you send it as an attachment
Stop storing messages sent from your device on your computer
Options for email message filters
Email message filters
About email message filters
Create an email message filter
Change an email message filter
Turn on an email message filter
About synchronization of email message folders
Email message folders
Prioritize email message filters
Delete an email message filter
Add a flag
Email message flags
Add, move, rename, or delete an email folder
About flags
Set an out-of-office reply
Email message options
Remove a flag
Check spelling automatically before sending email messages
Stop loading pictures in Html email messages
View email messages in plain text format
Stop forwarding email messages to your device
Hide filed email messages
Receive only the first section of long email messages
Send a PIN message
PIN messages
About PIN messages
Find your PIN
Change your ring tone
SMS text messages
SMS text message basics
About SMS text messages
Change the appearance of SMS text messages
Options for SMS text messages
Delete the history from an SMS text message
Set whether pressing the Enter key sends SMS text messages
Request delivery reports for all SMS text messages
Turn off AutoText for SMS text messages
Store SMS text messages on your SIM card
Turn on cell broadcasting
Set a wireless network type for sending SMS text messages
Cell broadcasting
About cell broadcasting
Rename a cell broadcast channel
MMS messages
MMS message basics
Stop receiving messages from a cell broadcast channel
Create a slide show in an MMS message
MMS message attachments
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
MMS message options
Request delivery or read notification for an MMS message
Set how long your device stores messages
Message list options
About multiple message lists
Change how a message list displays messages
Hide sent messages
Hide the new or unopened message indicator
Hide messages from the main messages application
Add a contact to your allowed sender list
Block incoming messages
MIME-protected message basics
Reset a blocked message counter
MIME-protected messages
Add a certificate from an attachment
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
Add a certificate from a message
View the certificate used to sign or encrypt a message
Attachment indicators in S/MIME-protected messages
Digital signature indicators for S/MIME protected messages
MIME-protected message status
Change your signing or encryption certificate
Encryption status indicators
MIME-protected message options
Check the status of a certificate or certificate chain
About message classifications
Change the default signing and encryption option
Change the default message classification
Change the size of S/MIME indicators in messages
Cannot open an attachment in an encrypted message
MIME-protected message troubleshooting
IBM Lotus Notes native encrypted messages
About IBM Lotus Notes native encrypted messages
PGP protected message basics
Encrypt a message using IBM Lotus Notes native encryption
PGP protected messages
Prerequisites IBM Lotus Notes native encryption
Add a PGP key from a message
Encrypt a PGP protected message with a pass phrase
Attach a PGP key to a message
Download the PGP key used to sign or encrypt a message
View the PGP key used to sign or encrypt a message
Attachment indicators in PGP protected messages
Digital signature indicators for PGP protected messages
PGP protected message status
Change your signing and encryption key
PGP protected message options
Change the size of PGP indicators in messages
Change the encryption algorithms for PGP protected messages
Troubleshooting PGP protected messages
Message shortcuts
Cannot send messages
Troubleshooting Messages
Am not receiving SMS text messages
Cannot file email messages
Some email message folders appear dimmed
Some messages no longer appear on my device
Message or attachment does not appear or is truncated
Html email messages do not appear correctly
Cannot attach a file to an MMS message
Cannot turn on cell broadcasting
Open a file or an attachment
Files and attachments
File and attachment basics
About files and attachments
Save a file from your organizations network to your device
Stop downloading a file or an attachment
Locate a file saved on your device
Locate a file saved on your organizations network
Set font options for a file or an attachment
Managing files and attachments
Send a file as an attachment
Open a link in a file or an attachment
Move a file
View properties for a file
Rename a file
Delete a file
View tracked changes in a document
View the table of contents in a document
Documents
Spreadsheets
Change the size of a column
View the content of a cell
Switch worksheets
View a list of worksheets
Presentations
Media files
About vCard contact attachments
VCard contact attachments
Zoom in to or out from a slide
Save a slide
Question mark appears on a slide
Troubleshooting Attachments
Skipped content bar appears in a document
Record a voice note
Media
Audio and video files
Play a media file
Repeat songs
Fast-forward or rewind a media file
Pause a media file
Play a media file on a web
Improve sound quality for songs
Amplify the volume using the audio boost feature
About playlists
Keep backlighting on when you play a video
Display closed captions in videos
Playlists
Change the order of songs in a playlist
Create a standard playlist
Add a song to a playlist
Add the song that is playing to a playlist
Rename a playlist
Delete a song from a playlist
Create an automatic playlist
Delete a playlist
Video camera
Turn on video lighting
Change the location for storing videos
Apply a color effect to videos
Change the video size and format
Change the location for storing pictures
Camera
Change the size of pictures that you take
Set picture quality
Apply a color effect to pictures
Change the autofocus setting
Pictures
View pictures in list view
Use a picture as your device wallpaper
View pictures as a slide show
Change the number of seconds between slides in a slide show
Move a media file
Managing media files
Rename an audio or video file
Rename a picture or picture folder
View properties for a media file
Delete a media file or folder
Search for a media file
Memory and media cards
Turn off media card support
Turn off mass storage mode or MTP
Turn off the prompt for mass storage mode
Turn on encryption
About compression
About file encryption
Supported audio and video file formats
Transferring and downloading media files
Repair your media card or device memory
About transferring and synchronizing media files
Type File format Wma Wav Video Mp4 3gp 3gp2 Avi Asf Wmv
User Guide
Stop downloading an attachment
Receive a media file using Bluetooth technology
Save a media file from a web
Download a picture
Send a media file
Download a ring tone
Cannot open media files
Troubleshooting Media
My device does not recognize my media card
My device is not using the correct ring tone or wallpaper
Some pictures that I take are blurry
Flash dims or turns off
Browsing web pages
Browser
Browser basics
Stop loading a web
Move back or forward a web
Refresh a web
Save a web page to the main messages application
Viewing, copying, and forwarding addresses
About bookmarks for web pages
Browser bookmarks
Viewing pictures and playing media files
Delete a bookmark for a web
Add a bookmark for a web
Change a bookmark for a web
Send a bookmark for a web
Delete a bookmark folder for web pages
Add a bookmark folder for web pages
File a bookmark for a web
Rename a bookmark folder for web pages
About web feeds
View web feed content
Listen to web feed content
Web feeds
Browser options
Change options for pictures and animation on web pages
Change the home page or start
Change JavaScript options
Set the character encoding for all web pages
Change display options for web pages
Change font options for web pages
Clear the browser history
About browser configurations
Set the default browser configuration
Clear a browser cache
About TLS
Browser security
About Gears
Change the Gears permissions for a web site
TLS options
About Wtls
Manage browser security
Wtls options
Add a trusted content server
Browser push options
Browser push
About browser push
Turn off browser push
Browser shortcuts
Cannot play a song or video on a web
Troubleshooting Browser
Cannot set up automatic synchronization for bookmarks
No browser is available on my device
Set the date and time manually
Date, time, and alarm
Display a second time zone
Turn on bedside clock mode
Change the clock face
Change alarm notification options
Set options for bedside clock mode
Turn on the alarm
Silence the alarm
Use the stopwatch
Set the timer
Change timer notification options
Time on my device is incorrect
Troubleshooting Date, time and alarm
Contact basics
Personal organizer
Contacts
Delete a contact
Add a pause or a wait to a phone number
View a contact
Change a contact
Add a caller ID picture for a contact
Customizing contacts
About custom ring tones
Assign ring tones and alerts to a contact
About mailing lists
Mailing lists
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
Delete a mailing list
Create a mailing list
Change a mailing list
View a mailing list
Contact list options
Multiple contact lists
Caller ID pictures are not appearing on my device
Troubleshooting Contacts
Turn off the prompt that appears before you delete items
View the number of contacts stored on your device
Calendar basics
Calendar
Recurrence fields
Schedule an alarm
Schedule a meeting
Meetings
Open an appointment, meeting, or alarm
Delete an appointment, meeting, or alarm
Switch days in Day view
Check availability of meeting participants
View your calendar when responding to a meeting
Respond to a meeting invitation
Delegate a meeting invitation
Change the list of participants for a meeting
Forward a meeting invitation
Conference call meetings
Enter a conference call meeting
Change the default calendar view
Change the default reminder time for calendar entries
Calendar options
View tasks in a calendar
Change the start and end time for days
Change the snooze time for reminders
Change how long your device stores calendar entries
Change the first day of the week
Hide free time in Agenda view
About multiple calendars
Switch calendars
Multiple calendars
View the number of calendar entries stored in a calendar
Change the calendar that reminds you of appointments
Change the default calendar
Calendar shortcuts
Cannot enter a conference call with the Join Now option
Troubleshooting Calendar
Cannot set some fields when scheduling appointments
Cannot schedule appointments that span multiple days
Change a task
Tasks
Task basics
Create a task
Delete a task
Task list options
Hide completed tasks
Send a task or memo
View the number of tasks or memos stored on your device
Change a memo
Memos
Memo basics
Create a memo
Delete a memo
Categorizing contacts, tasks, or memos
Memo list options
About categories
Delete a contact, task, or memo from a category
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Sort contacts, tasks, or memos by category
Convert a measurement
Calculator
Use the calculator
About ring tones, sounds, and alerts
Switch sound profiles
Ring tones, sounds, and alerts
Ring tones, sounds, and alerts basics
Delete a sound profile
Change a sound profile
Silence your device
Create a custom sound profile
Turn on event sounds
Assign ring tones and alerts to a contact
LED notification
Turn off Bluetooth connection notification
Turn on LED notification for wireless coverage
LED notification
My device is ringing or vibrating more times than expected
Troubleshooting Ring tones, sounds, and alerts
Typing basics
Typing
Predictive input method
Switch typing input methods when you are typing
Typing input methods
Change options for typing input methods
Set the cursor speed
Set the default currency symbol
Typing options
Find more information about typing in other languages
Correct spelling while you type
Spelling checker
Use shortcut keys on the Home screen
Check spelling
Add a word to the custom dictionary
Correct spelling quickly while you type
Check spelling automatically before sending email messages
Change options for checking spelling
About the custom dictionary
Custom dictionary
Delete a word from the custom dictionary
Stop adding items to the custom dictionary automatically
Turn off AutoText for SMS text messages
AutoText
About AutoText
Create an AutoText entry
Undo an AutoText change
Delete an AutoText entry
Cannot check spelling
Troubleshooting Typing
Language
Turn off the shortcut for switching typing input languages
Change the shortcut for switching typing input languages
Some characters do not appear correctly on my device
Troubleshooting Language
Change the display options for contacts
Display options
Display and keyboard
Backlighting
Use reverse contrast for the screen display
Download a Home screen background
Set owner information
Change the display font
Hide an application icon
Add an application folder
Change an application folder
Move an application icon
Turn off trackball sounds
Keyboard
Set the number of icons that appear on the Home screen
Set the trackball sensitivity
Switch themes
Themes
Assign an application to a Convenience key
Troubleshooting Display
Search criteria
Search
Messages, attachments, and web pages
Search for messages
Search for messages by contact or subject
Manage message search results
Delete a saved search
Search for text in a message, in a file, or on a web
View a list of saved searches
Change a saved search
Manage contact lookup results
Organizer data
Search for organizer data
Search for contacts in your organizations address book
Search shortcuts
About synchronization
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Synchronization
About synchronization conflicts
Synchronize organizer data over the wireless network
About backing up and restoring device data
Manage email reconciliation conflicts
Manage data synchronization conflicts
Prerequisites Restoring data over the wireless network
Email messages are not reconciling over the wireless network
Troubleshooting Synchronization
User Guide
Turn on Bluetooth technology
Bluetooth technology
Bluetooth technology basics
About Bluetooth technology
Share contacts with a paired Bluetooth enabled car kit
Connect to a paired Bluetooth enabled device
Switch to a paired Bluetooth enabled device during a call
Delete a paired Bluetooth enabled device
Rename a paired Bluetooth enabled device
Bluetooth profiles
Bluetooth technology options
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Restrict outgoing calls
Turn off the prompt that appears when connecting or pairing
Turn off automatic reconnection to Bluetooth enabled devices
Turn off a Bluetooth profile
Cannot pair with a Bluetooth enabled device
Troubleshooting Bluetooth technology
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
Turn off location aiding
GPS technology
About GPS technology
Get your GPS location
Cannot use GPS technology
Troubleshooting GPS technology
Prevent others from tracking your location
Map basics
Maps
Track your movement
View an address on a map using a link
View a list of points of interest near a location
View points of interest on a map
Zoom in to a direction on a route
Navigation
Set a home or work address
Show or hide a layer on a map
Change a bookmark for a location or route
Maps bookmarks
Pan a map
Add a bookmark for a location or route
Set the GPS receiver that you use to track your movement
Map options
Add a bookmark folder for locations or routes
File a bookmark for a location or route
Hide the tracking information at the bottom of a map
Keep backlighting on when you track your movement
View status information at the top of a map
View north at the top of a map
Diagonal lines appear on a map
Troubleshooting Maps
View a geotagged picture on a map
228
Keep an application running and return to the Home screen
Applications
About multitasking
About instant messaging applications
Close an application so that it is not running
About adding applications
View properties for an application
About social networking applications
Add an application
View the size of an application database
Check for application updates
Delete a third-party application
Troubleshooting Applications
About updating the BlackBerry Device Software
BlackBerry Device Software
User Guide
Troubleshooting BlackBerry Device Software
Update the BlackBerry Device Software from a web site
User Guide
Turn on or turn off data service or set roaming options
Wireless network coverage
Turn on the connection to the wireless network
Turn off the connection to the wireless network
Roaming
Wireless networks that your device connects to
Turn on LED notification for wireless coverage
Check the status of network connections and services
About wireless coverage indicators
Switch wireless networks manually
Connect to a GSM or Umts network
Preferred wireless network list
Set the wireless networks to use for roaming
About the preferred wireless network list
Change the order of preferred wireless networks
Cannot connect to a GSM or Umts network
Troubleshooting Wireless network coverage
Cannot connect to a wireless network
Cannot synchronize a certificate
Power, battery, and memory
Best practice Conserving memory on your device
Format the device memory or a media card
View the amount of available memory
Application memory on my device is low
Copy contacts from your SIM card to your contact list
SIM card
About the SIM card phone book
Add a contact to your SIM card
Store SMS text messages on your SIM card
Change a SIM card contact
Delete a SIM card contact
Change the display name for a phone number
About SIM card security
Protect your SIM card with a PIN code
Change the SIM card PIN code
Security basics
Security
Lock the keyboard
Set a limit for device password attempts
Generate a random password
Password keeper
About the password keeper
Add a password to the password keeper
Delete a password from the password keeper
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Encryption
255
Generate an encryption key
Set encryption strength
About encryption keys
Turn on memory cleaning
Memory cleaning
About memory cleaning
Certificate basics
Certificates
Import a certificate or PGP key from a media card
About certificate authority profiles
Download a certificate from a certificate authority
Import a certificate or PGP key from the device memory
Certificate properties
View properties for a certificate
View the certificate chain for a certificate
View one type of certificate in the certificate list
Send a certificate
Delete a certificate
Certificate status
Revoke a certificate
Change the trust status of a certificate
Add an email address to a certificate
Certificate options
Certificate revocation reasons
Change the display name for a certificate
User Guide
PGP key basics
Download a PGP key from an LDAP-enabled server
PGP keys
Certificate shortcuts
Download a personal PGP key from the PGP Universal Server
Download an updated PGP key from an LDAP-enabled server
Send a PGP key
View properties for a PGP key
PGP key properties
Clear the PGP data cache
PGP key status indicators
PGP key status
Delete a PGP key
PGP key revocation reasons
Check the revocation status of a PGP key
Change the trust status of a PGP key
Revoke a PGP key
Change the display name for a PGP key
PGP key options
PGP key shortcuts
Troubleshooting PGP keys
Cannot download a PGP key from an LDAP-enabled server
Certificate servers
Connection options for Ocsp and CRL servers
Change connection information for a certificate server
Connection options for Ldap and Dsml certificate servers
About the key store
Key stores
Send connection information for a certificate server
Delete a certificate server
Change when your device deletes the key store password
Change the key store password
Synchronize the key store password with the device password
Change the refresh rate for certificate revocation lists
Turn off automatic backup and restore of key store data
Smart cards
About using a smart card with your device
About two-factor authentication
Import a certificate from a smart card
Turn on two-factor authentication
Prerequisites Using authentication certificates
About smart password entry
Turn off smart password entry
Switch smart password filters
Use a certificate to authenticate your smart card
Change the PIN for a software token on your device
Software tokens
Turn off notification for smart card connections
About software tokens
Prerequisites Logging in to a VPN
VPN settings
Change the user name and password for a VPN profile
About VPN profiles
Change the software token for a VPN profile
About security self-tests
Verify security software
Third-party application control
Turn on safe mode
Reset connection permissions for third-party applications
Connection permissions for third-party applications
Set permissions for a third-party application
Turn off a prompt for a third-party application connection
Data permissions for third-party applications
Interaction permissions for third-party applications
Cannot download a certificate
Troubleshooting Security
Cannot unlock my device using my smart card
User Guide
Accept a service book
Service books and diagnostic reports
Service books
About service books
View a diagnostic report
Diagnostic reports
About diagnostic reports
Run a diagnostic report
Cannot run or submit a diagnostic report
Delete a diagnostic report
Set a default recipient for diagnostic reports
Use reverse contrast for the screen display
Accessibility options
Change the display font
Assign ring tones and alerts to a contact
Use grayscale for the screen display
Set the number of icons that appear on the Home screen
Turn on event sounds
TTY support
Predictive input method
Make a call using a voice command
Type text using the predictive input method
Voice dialing
Predict words as you type
BrickBreaker capsules
BrickBreaker
About BrickBreaker
Set the paddle speed
Adjust the volume
BrickBreaker scoring
Play BrickBreaker
Check the high scores on the BrickBreaker web site
Submit a score to the BrickBreaker high score web site
Form a word
Word Mole game
Word Mole game basics
About the Word Mole game
Resume a game
Turn on tutorial mode
Single-player games
Save a game
Accept an invitation
Multiplayer games
Check the Leaderboard on the Word Mole game web site
Invite a player
Troubleshooting Word Mole
Some words that I submit are not recognized
ADN
Glossary
ECC
MTP
SSL
309
Legal notice
User Guide
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User Guide