Blackberry BB9630TOUR manual Some messages no longer appear on my device

User Guide Messages

If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.

Related topics

View messages in a specific folder, 52

Some messages no longer appear on my device

If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.

A message or attachment does not appear or is truncated

Try performing the following actions:

•Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

•If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

•If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

HTML email messages do not appear correctly

Try performing the following actions:

•Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

•Try downloading external pictures. Press the Menu key. Click Get Images.

•Try viewing your message in plain text. Press the Menu key. Click Get Plain Text.

Some email message folders appear dimmed

If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions:

•Wait for a few seconds. The email message folders might become available after a short period of time.

•Turn off wireless email reconciliation, and then turn it on again.

Related topics

Reconcile email messages over the wireless network, 205

Email message filters are not working correctly

Try performing the following actions:

•Verify that your email message filters are turned on.

•Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.

Related topics

92