Blackberry BB9630TOUR manual Cannot send SMS text messages, Cannot save media files

User Guide Welcome to BlackBerry!

Turn on or turn off data service or set roaming options, 238

Change an email message filter, 57

Forward messages from a specific email message folder to your device, 54

I cannot send SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

Related topics

Turn off the connection to the wireless network, 238

Fixed dialing, 36

I cannot save media files

Your BlackBerry® device memory or media card might not have enough available memory to store media files. Try performing the following actions:

•If you are trying to save a media file to your device memory, delete old data or messages from your device.

•If you are trying to save a media file on your media card, delete old media files.

•In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures.

•If possible, increase the maximum amount of memory available for pictures.

Related topics

Delete a media file or folder, 116

Delete a message, 53

I cannot play a media file on a web page

Your BlackBerry® device might not support the size or file format of the media file.

The battery is not charging

Depending on how you charge your BlackBerry® device, try performing the following actions:

•Verify that the USB cable is securely connected to your device and a USB port.

•Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel charger.

•Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop Software from www.blackberry.com.

•Verify that your computer is not in standby, hibernate, or sleep mode.

•Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.

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