User Guide
SWDT643442-643442-0820082447-001
Contents
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Welcome to BlackBerry
Feature availability
Complete the setup wizard
Start using your device
Set up an email address
Find more information
BlackBerry basics
Navigation and typing
About the Menu key and Escape key
Move around the screen
Send an SMS text message
Change your ring tone
Send an email message
Schedule an appointment
Add a contact
Take a picture
Record a video
Turn on the alarm
Troubleshooting Basics
Pair with a Bluetooth enabled device
Visit a web
Am not receiving messages
Cannot set up an email address
Cannot send SMS text messages
Battery is not charging
Cannot save media files
Cannot play a media file on a web
Phone shortcuts
Shortcuts
BlackBerry basics shortcuts
Message shortcuts
File and attachment shortcuts
Typing shortcuts
Browser shortcuts
Media shortcuts
Calendar shortcuts
Search shortcuts
Troubleshooting Shortcuts
Map shortcuts
Cannot use a shortcut
Phone basics
Phone
Find your phone number
Answer a call
Turn on the speakerphone
Mute a call
Place a call on hold
Switch applications during a call
Dial using numbers or letters
Make a call when your device is locked
About using a headset
Emergency calls
About Emergency Callback Mode
About emergency calls
Make an emergency call
Adjust the volume
Volume
Change the default volume for calls
Turn on GPS technology
Voice mail
Change the contact assigned to a speed dial key
Set up speed dial for a contact
Speed dial
About conference calls
Conference calls
Make a conference call
Create a phone number link for a conference call
Disconnect a contact from a conference call
Call logs
Leave a conference call
About call logs
Change call log notes
Add notes to a call log
Send a call log
Delete call logs
Call forwarding
Call waiting
Delete call log notes
Turn on call waiting
Change a call forwarding phone number
Forward calls
Add a call forwarding phone number
Delete a call forwarding phone number
Call blocking
About call blocking
Block calls
Fixed dialing
Change the call blocking password
About fixed dialing
Turn on fixed dialing
Delete a contact from your fixed dialing list
Add a contact to your fixed dialing list
Change a contact in your fixed dialing list
Smart dialing
Set the default country code and area code
About smart dialing
Set options for dialing extensions
Multiple phone numbers
Switch the active phone number
Phone options
About multiple phone numbers
Turn off the prompt that appears before you delete items
Hide or display your phone number when you make calls
Sort phone numbers or contacts on the Phone screen
About TTY support
Reset a call timer
Turn on TTY support
Troubleshooting Phone
Cannot check my voice mail
Cannot make calls using a voice command
My phone number appears as Unknown in the phone application
Cannot change the number of times that my device rings
Some features are not available on my device
Available voice commands
Voice commands
Perform an action using a voice command
Change the options for voice prompts
Change the language for voice commands
Turn off choice lists for voice commands
Improve voice recognition
Troubleshooting Voice dialing
Composing messages
Messages
Message basics
Add a signature to your work email messages
Sending messages
Delete the disclaimer from an email message
Create a link for a PIN
Send an MMS message
Send an SMS text message
Send a PIN message
Forward a message
Reply to a message
Resend a message
Stop a message from sending
Managing messages
Email message basics
Email messages
Delete a message
Delete multiple messages
Attach a file to an email message
Delete the original text from a reply message
File an email message
Resize a picture before you send it as an attachment
Stop storing messages sent from your device on your computer
About email message filters
Email message filters
Create an email message filter
Options for email message filters
Change an email message filter
Turn on an email message filter
Prioritize email message filters
Email message folders
Delete an email message filter
About synchronization of email message folders
Add, move, rename, or delete an email folder
Email message flags
About flags
Add a flag
Remove a flag
Email message options
Check spelling automatically before sending email messages
Set an out-of-office reply
Stop loading pictures in Html email messages
View email messages in plain text format
Stop forwarding email messages to your device
Hide filed email messages
Receive only the first section of long email messages
About PIN messages
PIN messages
Find your PIN
Send a PIN message
SMS text message basics
SMS text messages
About SMS text messages
Change your ring tone
Delete the history from an SMS text message
Options for SMS text messages
Set whether pressing the Enter key sends SMS text messages
Change the appearance of SMS text messages
Request delivery reports for all SMS text messages
Turn off AutoText for SMS text messages
Store SMS text messages on your SIM card
Cell broadcasting
Set a wireless network type for sending SMS text messages
About cell broadcasting
Turn on cell broadcasting
MMS message basics
MMS messages
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Create a slide show in an MMS message
MMS message attachments
MMS message options
Stop receiving MMS messages when roaming
Request delivery or read notification for an MMS message
View the size of an MMS message before sending it
Set how long your device stores messages
Message list options
About multiple message lists
Change how a message list displays messages
Hide sent messages
Hide the new or unopened message indicator
Hide messages from the main messages application
Add a contact to your allowed sender list
Block incoming messages
MIME-protected message basics
Reset a blocked message counter
MIME-protected messages
Download the certificate used to sign or encrypt a message
Attach a certificate to a message
Add a certificate from a message
Add a certificate from an attachment
Digital signature indicators for S/MIME protected messages
Attachment indicators in S/MIME-protected messages
MIME-protected message status
View the certificate used to sign or encrypt a message
MIME-protected message options
Encryption status indicators
Check the status of a certificate or certificate chain
Change your signing or encryption certificate
About message classifications
Change the default signing and encryption option
Change the default message classification
Change the size of S/MIME indicators in messages
IBM Lotus Notes native encrypted messages
MIME-protected message troubleshooting
About IBM Lotus Notes native encrypted messages
Cannot open an attachment in an encrypted message
PGP protected messages
Encrypt a message using IBM Lotus Notes native encryption
Prerequisites IBM Lotus Notes native encryption
PGP protected message basics
Attach a PGP key to a message
Encrypt a PGP protected message with a pass phrase
Download the PGP key used to sign or encrypt a message
Add a PGP key from a message
Digital signature indicators for PGP protected messages
Attachment indicators in PGP protected messages
PGP protected message status
View the PGP key used to sign or encrypt a message
Change your signing and encryption key
PGP protected message options
Change the size of PGP indicators in messages
Change the encryption algorithms for PGP protected messages
Troubleshooting PGP protected messages
Message shortcuts
Cannot send messages
Troubleshooting Messages
Am not receiving SMS text messages
Cannot file email messages
Message or attachment does not appear or is truncated
Some messages no longer appear on my device
Html email messages do not appear correctly
Some email message folders appear dimmed
Cannot attach a file to an MMS message
Cannot turn on cell broadcasting
File and attachment basics
Files and attachments
About files and attachments
Open a file or an attachment
Locate a file saved on your device
Stop downloading a file or an attachment
Locate a file saved on your organizations network
Save a file from your organizations network to your device
Send a file as an attachment
Managing files and attachments
Open a link in a file or an attachment
Set font options for a file or an attachment
Rename a file
View properties for a file
Delete a file
Move a file
Documents
View the table of contents in a document
Spreadsheets
View tracked changes in a document
Switch worksheets
View the content of a cell
View a list of worksheets
Change the size of a column
Presentations
Media files
Zoom in to or out from a slide
VCard contact attachments
Save a slide
About vCard contact attachments
Question mark appears on a slide
Troubleshooting Attachments
Skipped content bar appears in a document
Audio and video files
Media
Play a media file
Record a voice note
Pause a media file
Fast-forward or rewind a media file
Play a media file on a web
Repeat songs
Improve sound quality for songs
Amplify the volume using the audio boost feature
Display closed captions in videos
Keep backlighting on when you play a video
Playlists
About playlists
Add a song to a playlist
Create a standard playlist
Add the song that is playing to a playlist
Change the order of songs in a playlist
Rename a playlist
Delete a song from a playlist
Create an automatic playlist
Delete a playlist
Video camera
Turn on video lighting
Change the location for storing videos
Apply a color effect to videos
Change the video size and format
Change the size of pictures that you take
Camera
Set picture quality
Change the location for storing pictures
Apply a color effect to pictures
Change the autofocus setting
Pictures
View pictures as a slide show
Use a picture as your device wallpaper
Change the number of seconds between slides in a slide show
View pictures in list view
Rename an audio or video file
Managing media files
Rename a picture or picture folder
Move a media file
View properties for a media file
Delete a media file or folder
Search for a media file
Memory and media cards
Turn off media card support
Turn off mass storage mode or MTP
Turn off the prompt for mass storage mode
Turn on encryption
About compression
About file encryption
Repair your media card or device memory
Transferring and downloading media files
About transferring and synchronizing media files
Supported audio and video file formats
Type File format Wma Wav Video Mp4 3gp 3gp2 Avi Asf Wmv
User Guide
Stop downloading an attachment
Receive a media file using Bluetooth technology
Save a media file from a web
Download a picture
Send a media file
Download a ring tone
Cannot open media files
Troubleshooting Media
My device does not recognize my media card
My device is not using the correct ring tone or wallpaper
Some pictures that I take are blurry
Flash dims or turns off
Browsing web pages
Browser
Browser basics
Refresh a web
Move back or forward a web
Save a web page to the main messages application
Stop loading a web
Viewing, copying, and forwarding addresses
About bookmarks for web pages
Browser bookmarks
Viewing pictures and playing media files
Change a bookmark for a web
Add a bookmark for a web
Send a bookmark for a web
Delete a bookmark for a web
File a bookmark for a web
Add a bookmark folder for web pages
Rename a bookmark folder for web pages
Delete a bookmark folder for web pages
Listen to web feed content
View web feed content
Web feeds
About web feeds
Browser options
Change options for pictures and animation on web pages
Change the home page or start
Change JavaScript options
Set the character encoding for all web pages
Change display options for web pages
Change font options for web pages
Set the default browser configuration
About browser configurations
Clear a browser cache
Clear the browser history
About Gears
Browser security
Change the Gears permissions for a web site
About TLS
TLS options
About Wtls
Manage browser security
Wtls options
Add a trusted content server
About browser push
Browser push
Turn off browser push
Browser push options
Browser shortcuts
Cannot set up automatic synchronization for bookmarks
Troubleshooting Browser
No browser is available on my device
Cannot play a song or video on a web
Set the date and time manually
Date, time, and alarm
Display a second time zone
Turn on bedside clock mode
Change the clock face
Turn on the alarm
Set options for bedside clock mode
Silence the alarm
Change alarm notification options
Use the stopwatch
Set the timer
Change timer notification options
Time on my device is incorrect
Troubleshooting Date, time and alarm
Contact basics
Personal organizer
Contacts
View a contact
Add a pause or a wait to a phone number
Change a contact
Delete a contact
About custom ring tones
Customizing contacts
Assign ring tones and alerts to a contact
Add a caller ID picture for a contact
Change the caller ID picture for a contact
Mailing lists
Delete the caller ID picture for a contact
About mailing lists
Change a mailing list
Create a mailing list
View a mailing list
Delete a mailing list
Contact list options
Multiple contact lists
Turn off the prompt that appears before you delete items
Troubleshooting Contacts
View the number of contacts stored on your device
Caller ID pictures are not appearing on my device
Calendar basics
Calendar
Recurrence fields
Schedule an alarm
Schedule a meeting
Delete an appointment, meeting, or alarm
Open an appointment, meeting, or alarm
Switch days in Day view
Meetings
Check availability of meeting participants
View your calendar when responding to a meeting
Respond to a meeting invitation
Delegate a meeting invitation
Change the list of participants for a meeting
Forward a meeting invitation
Conference call meetings
Change the default reminder time for calendar entries
Change the default calendar view
Calendar options
Enter a conference call meeting
View tasks in a calendar
Change the start and end time for days
Change the snooze time for reminders
Change how long your device stores calendar entries
Change the first day of the week
Hide free time in Agenda view
Multiple calendars
Switch calendars
View the number of calendar entries stored in a calendar
About multiple calendars
Change the calendar that reminds you of appointments
Change the default calendar
Calendar shortcuts
Cannot set some fields when scheduling appointments
Troubleshooting Calendar
Cannot schedule appointments that span multiple days
Cannot enter a conference call with the Join Now option
Task basics
Tasks
Create a task
Change a task
Hide completed tasks
Task list options
Send a task or memo
Delete a task
View the number of tasks or memos stored on your device
Memo basics
Memos
Create a memo
Change a memo
Memo list options
Categorizing contacts, tasks, or memos
About categories
Delete a memo
Categorize a contact, task, or memo
Create a category for contacts, tasks, or memos
Sort contacts, tasks, or memos by category
Delete a contact, task, or memo from a category
Convert a measurement
Calculator
Use the calculator
Ring tones, sounds, and alerts
Switch sound profiles
Ring tones, sounds, and alerts basics
About ring tones, sounds, and alerts
Silence your device
Change a sound profile
Create a custom sound profile
Delete a sound profile
Turn on event sounds
Assign ring tones and alerts to a contact
Turn on LED notification for wireless coverage
Turn off Bluetooth connection notification
LED notification
LED notification
My device is ringing or vibrating more times than expected
Troubleshooting Ring tones, sounds, and alerts
Typing basics
Typing
Typing input methods
Switch typing input methods when you are typing
Change options for typing input methods
Predictive input method
Typing options
Set the default currency symbol
Find more information about typing in other languages
Set the cursor speed
Use shortcut keys on the Home screen
Spelling checker
Check spelling
Correct spelling while you type
Check spelling automatically before sending email messages
Correct spelling quickly while you type
Change options for checking spelling
Add a word to the custom dictionary
About the custom dictionary
Custom dictionary
Delete a word from the custom dictionary
Stop adding items to the custom dictionary automatically
About AutoText
AutoText
Create an AutoText entry
Turn off AutoText for SMS text messages
Undo an AutoText change
Delete an AutoText entry
Cannot check spelling
Troubleshooting Typing
Language
Turn off the shortcut for switching typing input languages
Change the shortcut for switching typing input languages
Some characters do not appear correctly on my device
Troubleshooting Language
Change the display options for contacts
Display options
Display and keyboard
Backlighting
Set owner information
Download a Home screen background
Change the display font
Use reverse contrast for the screen display
Change an application folder
Add an application folder
Move an application icon
Hide an application icon
Turn off trackball sounds
Keyboard
Set the number of icons that appear on the Home screen
Themes
Switch themes
Assign an application to a Convenience key
Set the trackball sensitivity
Troubleshooting Display
Messages, attachments, and web pages
Search
Search for messages
Search criteria
Search for messages by contact or subject
Manage message search results
View a list of saved searches
Search for text in a message, in a file, or on a web
Change a saved search
Delete a saved search
Search for organizer data
Organizer data
Search for contacts in your organizations address book
Manage contact lookup results
Search shortcuts
Delete email messages over the wireless network
Reconcile email messages over the wireless network
Synchronization
About synchronization
About synchronization conflicts
Synchronize organizer data over the wireless network
About backing up and restoring device data
Manage email reconciliation conflicts
Manage data synchronization conflicts
Prerequisites Restoring data over the wireless network
Email messages are not reconciling over the wireless network
Troubleshooting Synchronization
User Guide
Bluetooth technology basics
Bluetooth technology
About Bluetooth technology
Turn on Bluetooth technology
Share contacts with a paired Bluetooth enabled car kit
Connect to a paired Bluetooth enabled device
Switch to a paired Bluetooth enabled device during a call
Delete a paired Bluetooth enabled device
Rename a paired Bluetooth enabled device
Bluetooth profiles
Bluetooth technology options
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Restrict outgoing calls
Turn off the prompt that appears when connecting or pairing
Turn off automatic reconnection to Bluetooth enabled devices
Turn off a Bluetooth profile
Cannot type a passkey on a Bluetooth enabled device
Troubleshooting Bluetooth technology
My list of paired Bluetooth enabled devices does not appear
Cannot pair with a Bluetooth enabled device
About GPS technology
GPS technology
Get your GPS location
Turn off location aiding
Cannot use GPS technology
Troubleshooting GPS technology
Prevent others from tracking your location
Map basics
Maps
View a list of points of interest near a location
View an address on a map using a link
View points of interest on a map
Track your movement
Set a home or work address
Navigation
Show or hide a layer on a map
Zoom in to a direction on a route
Pan a map
Maps bookmarks
Add a bookmark for a location or route
Change a bookmark for a location or route
Add a bookmark folder for locations or routes
Map options
File a bookmark for a location or route
Set the GPS receiver that you use to track your movement
View status information at the top of a map
Keep backlighting on when you track your movement
View north at the top of a map
Hide the tracking information at the bottom of a map
Diagonal lines appear on a map
Troubleshooting Maps
View a geotagged picture on a map
228
Keep an application running and return to the Home screen
Applications
About multitasking
About instant messaging applications
Close an application so that it is not running
About adding applications
View properties for an application
About social networking applications
Add an application
View the size of an application database
Check for application updates
Delete a third-party application
Troubleshooting Applications
About updating the BlackBerry Device Software
BlackBerry Device Software
User Guide
Troubleshooting BlackBerry Device Software
Update the BlackBerry Device Software from a web site
User Guide
Turn on the connection to the wireless network
Wireless network coverage
Turn off the connection to the wireless network
Turn on or turn off data service or set roaming options
Turn on LED notification for wireless coverage
Wireless networks that your device connects to
Check the status of network connections and services
Roaming
About wireless coverage indicators
Switch wireless networks manually
Set the wireless networks to use for roaming
Preferred wireless network list
About the preferred wireless network list
Connect to a GSM or Umts network
Change the order of preferred wireless networks
Cannot connect to a wireless network
Troubleshooting Wireless network coverage
Cannot synchronize a certificate
Cannot connect to a GSM or Umts network
Power, battery, and memory
Best practice Conserving memory on your device
Format the device memory or a media card
View the amount of available memory
Application memory on my device is low
About the SIM card phone book
SIM card
Add a contact to your SIM card
Copy contacts from your SIM card to your contact list
Store SMS text messages on your SIM card
Change a SIM card contact
Delete a SIM card contact
Protect your SIM card with a PIN code
About SIM card security
Change the SIM card PIN code
Change the display name for a phone number
Security basics
Security
Lock the keyboard
Set a limit for device password attempts
About the password keeper
Password keeper
Add a password to the password keeper
Generate a random password
Change a password in the password keeper
View a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Encryption
255
Generate an encryption key
Set encryption strength
About encryption keys
Turn on memory cleaning
Memory cleaning
About memory cleaning
Certificate basics
Certificates
Download a certificate from a certificate authority
About certificate authority profiles
Import a certificate or PGP key from the device memory
Import a certificate or PGP key from a media card
Certificate properties
View properties for a certificate
Send a certificate
View one type of certificate in the certificate list
Delete a certificate
View the certificate chain for a certificate
Certificate status
Revoke a certificate
Change the trust status of a certificate
Certificate revocation reasons
Certificate options
Change the display name for a certificate
Add an email address to a certificate
User Guide
PGP keys
Download a PGP key from an LDAP-enabled server
Certificate shortcuts
PGP key basics
Download a personal PGP key from the PGP Universal Server
Download an updated PGP key from an LDAP-enabled server
Send a PGP key
View properties for a PGP key
PGP key properties
PGP key status
PGP key status indicators
Delete a PGP key
Clear the PGP data cache
Change the trust status of a PGP key
Check the revocation status of a PGP key
Revoke a PGP key
PGP key revocation reasons
Change the display name for a PGP key
PGP key options
Cannot download a PGP key from an LDAP-enabled server
Troubleshooting PGP keys
Certificate servers
PGP key shortcuts
Connection options for Ocsp and CRL servers
Change connection information for a certificate server
Connection options for Ldap and Dsml certificate servers
Send connection information for a certificate server
Key stores
Delete a certificate server
About the key store
Change when your device deletes the key store password
Change the key store password
Synchronize the key store password with the device password
Change the refresh rate for certificate revocation lists
Turn off automatic backup and restore of key store data
Smart cards
About using a smart card with your device
About two-factor authentication
Import a certificate from a smart card
Turn on two-factor authentication
Turn off smart password entry
About smart password entry
Switch smart password filters
Prerequisites Using authentication certificates
Use a certificate to authenticate your smart card
Turn off notification for smart card connections
Software tokens
About software tokens
Change the PIN for a software token on your device
Change the user name and password for a VPN profile
VPN settings
About VPN profiles
Prerequisites Logging in to a VPN
Verify security software
About security self-tests
Third-party application control
Change the software token for a VPN profile
Turn on safe mode
Reset connection permissions for third-party applications
Connection permissions for third-party applications
Set permissions for a third-party application
Turn off a prompt for a third-party application connection
Data permissions for third-party applications
Interaction permissions for third-party applications
Cannot download a certificate
Troubleshooting Security
Cannot unlock my device using my smart card
User Guide
Service books
Service books and diagnostic reports
About service books
Accept a service book
About diagnostic reports
Diagnostic reports
Run a diagnostic report
View a diagnostic report
Cannot run or submit a diagnostic report
Delete a diagnostic report
Set a default recipient for diagnostic reports
Use reverse contrast for the screen display
Accessibility options
Change the display font
Set the number of icons that appear on the Home screen
Use grayscale for the screen display
Turn on event sounds
Assign ring tones and alerts to a contact
TTY support
Type text using the predictive input method
Make a call using a voice command
Voice dialing
Predictive input method
Predict words as you type
BrickBreaker capsules
BrickBreaker
About BrickBreaker
BrickBreaker scoring
Adjust the volume
Play BrickBreaker
Set the paddle speed
Check the high scores on the BrickBreaker web site
Submit a score to the BrickBreaker high score web site
Word Mole game basics
Word Mole game
About the Word Mole game
Form a word
Single-player games
Turn on tutorial mode
Save a game
Resume a game
Check the Leaderboard on the Word Mole game web site
Multiplayer games
Invite a player
Accept an invitation
Troubleshooting Word Mole
Some words that I submit are not recognized
ADN
Glossary
ECC
MTP
SSL
309
Legal notice
User Guide
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User Guide