Blackberry BB9630TOUR manual Cannot file email messages, Am not receiving SMS text messages

User Guide Messages

•If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

•Verify that data service is turned on.

•If you use email message filters, verify that the options for email message filters are set correctly.

•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from.

•Verify that your device is not blocking messages. For more information, contact your administrator.

Related topics

Turn off the connection to the wireless network, 238

About wireless coverage indicators, 240

Turn on or turn off data service or set roaming options, 238

Change an email message filter, 57

Forward messages from a specific email message folder to your device, 54

I cannot file email messages

Try performing the following actions:

•Verify that wireless email reconciliation is turned on.

•If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Manager Online Help.

Related topics

Reconcile email messages over the wireless network, 205

I cannot send SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

Related topics

Turn off the connection to the wireless network, 238

Fixed dialing, 36

I am not receiving SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

The number of new or unopened messages is different than I expected

The number of new or unopened messages includes saved messages and filed messages.

91