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Blackberry BB9630TOUR manual Service books and diagnostic reports, About service books

Models: BB9630TOUR

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User Guide

Service books and diagnostic reports

Service books

About service books

Service books determine which services are available on your BlackBerry® device.

Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry® Desktop Manager.

Accept a service book

1.On the Home screen or in a folder, click the Options icon.

2.Click Advanced Options.

3.Click Service Book.

4.Highlight the new service book.

5.Press the Menu key.

6.Click Accept.

Delete a service book

1.On the Home screen or in a folder, click the Options icon.

2.Click Advanced Options.

3.Click Service Book.

4.Highlight a service book.

5.Press the Menu key.

6.Click Delete.

To restore a service book, press the Menu key. Click Undelete.

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Blackberry BB9630TOUR manual Service books and diagnostic reports, About service books, Accept a service book

Contents

User Guide SWDT643442-643442-0820082447-001 Contents 103 128 194 211 234 289 305 Welcome to BlackBerry Feature availabilityFind more information Start using your deviceComplete the setup wizard Set up an email addressMove around the screen Navigation and typingBlackBerry basics About the Menu key and Escape keyChange your ring tone Send an email messageSend an SMS text message Record a video Add a contactSchedule an appointment Take a pictureVisit a web Troubleshooting BasicsTurn on the alarm Pair with a Bluetooth enabled deviceAm not receiving messages Cannot set up an email addressCannot play a media file on a web Battery is not chargingCannot send SMS text messages Cannot save media filesShortcuts BlackBerry basics shortcutsPhone shortcuts Message shortcuts File and attachment shortcuts Typing shortcutsBrowser shortcuts Media shortcutsCalendar shortcuts Cannot use a shortcut Troubleshooting ShortcutsSearch shortcuts Map shortcutsAnswer a call PhonePhone basics Find your phone numberMute a call Place a call on holdTurn on the speakerphone About using a headset Dial using numbers or lettersSwitch applications during a call Make a call when your device is lockedMake an emergency call About Emergency Callback ModeEmergency calls About emergency callsTurn on GPS technology VolumeAdjust the volume Change the default volume for callsVoice mail Set up speed dial for a contact Speed dialChange the contact assigned to a speed dial key Create a phone number link for a conference call Conference callsAbout conference calls Make a conference callAbout call logs Call logsDisconnect a contact from a conference call Leave a conference callDelete call logs Add notes to a call logChange call log notes Send a call logTurn on call waiting Call waitingCall forwarding Delete call log notesForward calls Add a call forwarding phone numberChange a call forwarding phone number Block calls Call blockingDelete a call forwarding phone number About call blockingTurn on fixed dialing Change the call blocking passwordFixed dialing About fixed dialingAdd a contact to your fixed dialing list Change a contact in your fixed dialing listDelete a contact from your fixed dialing list Set options for dialing extensions Set the default country code and area codeSmart dialing About smart dialingAbout multiple phone numbers Switch the active phone numberMultiple phone numbers Phone optionsHide or display your phone number when you make calls Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items About TTY support Reset a call timerTurn on TTY support Troubleshooting PhoneCannot make calls using a voice command My phone number appears as Unknown in the phone applicationCannot check my voice mail Cannot change the number of times that my device rings Some features are not available on my deviceVoice commands Perform an action using a voice commandAvailable voice commands Change the language for voice commands Turn off choice lists for voice commandsChange the options for voice prompts Improve voice recognition Troubleshooting Voice dialingMessages Message basicsComposing messages Create a link for a PIN Sending messagesAdd a signature to your work email messages Delete the disclaimer from an email messageSend an SMS text message Send a PIN messageSend an MMS message Stop a message from sending Reply to a messageForward a message Resend a messageManaging messages Delete multiple messages Email messagesEmail message basics Delete a messageDelete the original text from a reply message File an email messageAttach a file to an email message Resize a picture before you send it as an attachment Stop storing messages sent from your device on your computerOptions for email message filters Email message filtersAbout email message filters Create an email message filterChange an email message filter Turn on an email message filterAbout synchronization of email message folders Email message foldersPrioritize email message filters Delete an email message filterAdd a flag Email message flagsAdd, move, rename, or delete an email folder About flagsSet an out-of-office reply Email message optionsRemove a flag Check spelling automatically before sending email messagesStop loading pictures in Html email messages View email messages in plain text formatHide filed email messages Receive only the first section of long email messagesStop forwarding email messages to your device Send a PIN message PIN messagesAbout PIN messages Find your PINChange your ring tone SMS text messagesSMS text message basics About SMS text messagesChange the appearance of SMS text messages Options for SMS text messagesDelete the history from an SMS text message Set whether pressing the Enter key sends SMS text messagesTurn off AutoText for SMS text messages Store SMS text messages on your SIM cardRequest delivery reports for all SMS text messages Turn on cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting About cell broadcastingRename a cell broadcast channel MMS messagesMMS message basics Stop receiving messages from a cell broadcast channelCreate a slide show in an MMS message MMS message attachments View the size of an MMS message before sending it Stop receiving MMS messages when roamingMMS message options Request delivery or read notification for an MMS messageSet how long your device stores messages Message list optionsAbout multiple message lists Change how a message list displays messagesHide the new or unopened message indicator Hide messages from the main messages applicationHide sent messages Add a contact to your allowed sender list Block incoming messagesReset a blocked message counter MIME-protected messagesMIME-protected message basics Add a certificate from an attachment Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from a messageView the certificate used to sign or encrypt a message Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages MIME-protected message statusChange your signing or encryption certificate Encryption status indicatorsMIME-protected message options Check the status of a certificate or certificate chainChange the default signing and encryption option Change the default message classificationAbout message classifications Change the size of S/MIME indicators in messages Cannot open an attachment in an encrypted message MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messagesPGP protected message basics Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages Prerequisites IBM Lotus Notes native encryptionAdd a PGP key from a message Encrypt a PGP protected message with a pass phraseAttach a PGP key to a message Download the PGP key used to sign or encrypt a messageView the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesDigital signature indicators for PGP protected messages PGP protected message statusChange your signing and encryption key PGP protected message optionsChange the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Troubleshooting PGP protected messagesMessage shortcuts Cannot send messages Troubleshooting MessagesAm not receiving SMS text messages Cannot file email messagesSome email message folders appear dimmed Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Html email messages do not appear correctlyCannot attach a file to an MMS message Cannot turn on cell broadcastingOpen a file or an attachment Files and attachmentsFile and attachment basics About files and attachmentsSave a file from your organizations network to your device Stop downloading a file or an attachmentLocate a file saved on your device Locate a file saved on your organizations networkSet font options for a file or an attachment Managing files and attachmentsSend a file as an attachment Open a link in a file or an attachmentMove a file View properties for a fileRename a file Delete a fileView tracked changes in a document View the table of contents in a documentDocuments SpreadsheetsChange the size of a column View the content of a cellSwitch worksheets View a list of worksheetsPresentations Media filesAbout vCard contact attachments VCard contact attachmentsZoom in to or out from a slide Save a slideTroubleshooting Attachments Skipped content bar appears in a documentQuestion mark appears on a slide Record a voice note MediaAudio and video files Play a media fileRepeat songs Fast-forward or rewind a media filePause a media file Play a media file on a webImprove sound quality for songs Amplify the volume using the audio boost featureAbout playlists Keep backlighting on when you play a videoDisplay closed captions in videos PlaylistsChange the order of songs in a playlist Create a standard playlistAdd a song to a playlist Add the song that is playing to a playlistDelete a song from a playlist Create an automatic playlistRename a playlist Video camera Turn on video lightingDelete a playlist Apply a color effect to videos Change the video size and formatChange the location for storing videos Change the location for storing pictures CameraChange the size of pictures that you take Set picture qualityApply a color effect to pictures Change the autofocus settingPictures View pictures in list view Use a picture as your device wallpaperView pictures as a slide show Change the number of seconds between slides in a slide showMove a media file Managing media filesRename an audio or video file Rename a picture or picture folderDelete a media file or folder Search for a media fileView properties for a media file Memory and media cards Turn off mass storage mode or MTP Turn off the prompt for mass storage modeTurn off media card support About compression About file encryptionTurn on encryption Supported audio and video file formats Transferring and downloading media filesRepair your media card or device memory About transferring and synchronizing media filesType File format Wma Wav Video Mp4 3gp 3gp2 Avi Asf Wmv User Guide Receive a media file using Bluetooth technology Save a media file from a webStop downloading an attachment Send a media file Download a ring toneDownload a picture Cannot open media files Troubleshooting MediaMy device does not recognize my media card My device is not using the correct ring tone or wallpaperSome pictures that I take are blurry Flash dims or turns offBrowser Browser basicsBrowsing web pages Stop loading a web Move back or forward a webRefresh a web Save a web page to the main messages applicationViewing, copying, and forwarding addresses Browser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Delete a bookmark for a web Add a bookmark for a webChange a bookmark for a web Send a bookmark for a webDelete a bookmark folder for web pages Add a bookmark folder for web pagesFile a bookmark for a web Rename a bookmark folder for web pagesAbout web feeds View web feed contentListen to web feed content Web feedsBrowser options Change the home page or start Change JavaScript optionsChange options for pictures and animation on web pages Change display options for web pages Change font options for web pagesSet the character encoding for all web pages Clear the browser history About browser configurationsSet the default browser configuration Clear a browser cacheAbout TLS Browser securityAbout Gears Change the Gears permissions for a web siteAbout Wtls Manage browser securityTLS options Wtls options Add a trusted content serverBrowser push options Browser pushAbout browser push Turn off browser pushBrowser shortcuts Cannot play a song or video on a web Troubleshooting BrowserCannot set up automatic synchronization for bookmarks No browser is available on my deviceSet the date and time manually Date, time, and alarmTurn on bedside clock mode Change the clock faceDisplay a second time zone Change alarm notification options Set options for bedside clock modeTurn on the alarm Silence the alarmSet the timer Change timer notification optionsUse the stopwatch Time on my device is incorrect Troubleshooting Date, time and alarmPersonal organizer ContactsContact basics Delete a contact Add a pause or a wait to a phone numberView a contact Change a contactAdd a caller ID picture for a contact Customizing contactsAbout custom ring tones Assign ring tones and alerts to a contactAbout mailing lists Mailing listsChange the caller ID picture for a contact Delete the caller ID picture for a contactDelete a mailing list Create a mailing listChange a mailing list View a mailing listContact list options Multiple contact listsCaller ID pictures are not appearing on my device Troubleshooting ContactsTurn off the prompt that appears before you delete items View the number of contacts stored on your deviceCalendar basics CalendarSchedule an alarm Schedule a meetingRecurrence fields Meetings Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm Switch days in Day viewView your calendar when responding to a meeting Respond to a meeting invitationCheck availability of meeting participants Change the list of participants for a meeting Forward a meeting invitationDelegate a meeting invitation Conference call meetings Enter a conference call meeting Change the default calendar viewChange the default reminder time for calendar entries Calendar optionsChange the start and end time for days Change the snooze time for remindersView tasks in a calendar Change the first day of the week Hide free time in Agenda viewChange how long your device stores calendar entries About multiple calendars Switch calendarsMultiple calendars View the number of calendar entries stored in a calendarChange the default calendar Calendar shortcutsChange the calendar that reminds you of appointments Cannot enter a conference call with the Join Now option Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot schedule appointments that span multiple daysChange a task TasksTask basics Create a taskDelete a task Task list optionsHide completed tasks Send a task or memoView the number of tasks or memos stored on your device Change a memo MemosMemo basics Create a memoDelete a memo Categorizing contacts, tasks, or memosMemo list options About categoriesDelete a contact, task, or memo from a category Create a category for contacts, tasks, or memosCategorize a contact, task, or memo Sort contacts, tasks, or memos by categoryCalculator Use the calculatorConvert a measurement About ring tones, sounds, and alerts Switch sound profilesRing tones, sounds, and alerts Ring tones, sounds, and alerts basicsDelete a sound profile Change a sound profileSilence your device Create a custom sound profileTurn on event sounds Assign ring tones and alerts to a contactLED notification Turn off Bluetooth connection notificationTurn on LED notification for wireless coverage LED notificationMy device is ringing or vibrating more times than expected Troubleshooting Ring tones, sounds, and alertsTyping basics TypingPredictive input method Switch typing input methods when you are typingTyping input methods Change options for typing input methodsSet the cursor speed Set the default currency symbolTyping options Find more information about typing in other languagesCorrect spelling while you type Spelling checkerUse shortcut keys on the Home screen Check spellingAdd a word to the custom dictionary Correct spelling quickly while you typeCheck spelling automatically before sending email messages Change options for checking spellingCustom dictionary Delete a word from the custom dictionaryAbout the custom dictionary Stop adding items to the custom dictionary automatically Turn off AutoText for SMS text messages AutoTextAbout AutoText Create an AutoText entryUndo an AutoText change Delete an AutoText entryCannot check spelling Troubleshooting TypingLanguage Turn off the shortcut for switching typing input languages Change the shortcut for switching typing input languagesTroubleshooting Language Change the display options for contactsSome characters do not appear correctly on my device Display and keyboard BacklightingDisplay options Use reverse contrast for the screen display Download a Home screen backgroundSet owner information Change the display fontHide an application icon Add an application folderChange an application folder Move an application iconKeyboard Set the number of icons that appear on the Home screenTurn off trackball sounds Set the trackball sensitivity Switch themesThemes Assign an application to a Convenience keyTroubleshooting Display Search criteria SearchMessages, attachments, and web pages Search for messagesSearch for messages by contact or subject Manage message search resultsDelete a saved search Search for text in a message, in a file, or on a webView a list of saved searches Change a saved searchManage contact lookup results Organizer dataSearch for organizer data Search for contacts in your organizations address bookSearch shortcuts About synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network SynchronizationAbout synchronization conflicts Synchronize organizer data over the wireless networkManage email reconciliation conflicts Manage data synchronization conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Email messages are not reconciling over the wireless network Troubleshooting SynchronizationUser Guide Turn on Bluetooth technology Bluetooth technologyBluetooth technology basics About Bluetooth technologyConnect to a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled deviceBluetooth profiles Bluetooth technology optionsChange the pairing name for your BlackBerry device Restrict outgoing callsMake your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Turn off automatic reconnection to Bluetooth enabled devices Turn off a Bluetooth profileCannot pair with a Bluetooth enabled device Troubleshooting Bluetooth technologyCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appearTurn off location aiding GPS technologyAbout GPS technology Get your GPS locationTroubleshooting GPS technology Prevent others from tracking your locationCannot use GPS technology Map basics MapsTrack your movement View an address on a map using a linkView a list of points of interest near a location View points of interest on a mapZoom in to a direction on a route NavigationSet a home or work address Show or hide a layer on a mapChange a bookmark for a location or route Maps bookmarksPan a map Add a bookmark for a location or routeSet the GPS receiver that you use to track your movement Map optionsAdd a bookmark folder for locations or routes File a bookmark for a location or routeHide the tracking information at the bottom of a map Keep backlighting on when you track your movementView status information at the top of a map View north at the top of a mapTroubleshooting Maps View a geotagged picture on a mapDiagonal lines appear on a map 228 Applications About multitaskingKeep an application running and return to the Home screen Close an application so that it is not running About adding applicationsAbout instant messaging applications About social networking applications Add an applicationView properties for an application Check for application updates Delete a third-party applicationView the size of an application database Troubleshooting Applications About updating the BlackBerry Device Software BlackBerry Device SoftwareUser Guide Troubleshooting BlackBerry Device Software Update the BlackBerry Device Software from a web siteUser Guide Turn on or turn off data service or set roaming options Wireless network coverageTurn on the connection to the wireless network Turn off the connection to the wireless networkRoaming Wireless networks that your device connects toTurn on LED notification for wireless coverage Check the status of network connections and servicesAbout wireless coverage indicators Switch wireless networks manuallyConnect to a GSM or Umts network Preferred wireless network listSet the wireless networks to use for roaming About the preferred wireless network listChange the order of preferred wireless networks Cannot connect to a GSM or Umts network Troubleshooting Wireless network coverageCannot connect to a wireless network Cannot synchronize a certificatePower, battery, and memory Format the device memory or a media card View the amount of available memoryBest practice Conserving memory on your device Application memory on my device is low Copy contacts from your SIM card to your contact list SIM cardAbout the SIM card phone book Add a contact to your SIM cardChange a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card Change the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN codeSecurity basics SecurityLock the keyboard Set a limit for device password attemptsGenerate a random password Password keeperAbout the password keeper Add a password to the password keeperDelete a password from the password keeper View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeperEncryption 255 Set encryption strength About encryption keysGenerate an encryption key Memory cleaning About memory cleaningTurn on memory cleaning Certificate basics CertificatesImport a certificate or PGP key from a media card About certificate authority profilesDownload a certificate from a certificate authority Import a certificate or PGP key from the device memoryCertificate properties View properties for a certificateView the certificate chain for a certificate View one type of certificate in the certificate listSend a certificate Delete a certificateCertificate status Revoke a certificate Change the trust status of a certificateAdd an email address to a certificate Certificate optionsCertificate revocation reasons Change the display name for a certificateUser Guide PGP key basics Download a PGP key from an LDAP-enabled serverPGP keys Certificate shortcutsDownload a personal PGP key from the PGP Universal Server Download an updated PGP key from an LDAP-enabled serverView properties for a PGP key PGP key propertiesSend a PGP key Clear the PGP data cache PGP key status indicatorsPGP key status Delete a PGP keyPGP key revocation reasons Check the revocation status of a PGP keyChange the trust status of a PGP key Revoke a PGP keyChange the display name for a PGP key PGP key optionsPGP key shortcuts Troubleshooting PGP keysCannot download a PGP key from an LDAP-enabled server Certificate serversChange connection information for a certificate server Connection options for Ldap and Dsml certificate serversConnection options for Ocsp and CRL servers About the key store Key storesSend connection information for a certificate server Delete a certificate serverChange the key store password Synchronize the key store password with the device passwordChange when your device deletes the key store password Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store dataAbout using a smart card with your device About two-factor authenticationSmart cards Import a certificate from a smart card Turn on two-factor authenticationPrerequisites Using authentication certificates About smart password entryTurn off smart password entry Switch smart password filtersUse a certificate to authenticate your smart card Change the PIN for a software token on your device Software tokensTurn off notification for smart card connections About software tokensPrerequisites Logging in to a VPN VPN settingsChange the user name and password for a VPN profile About VPN profilesChange the software token for a VPN profile About security self-testsVerify security software Third-party application controlTurn on safe mode Reset connection permissions for third-party applicationsSet permissions for a third-party application Turn off a prompt for a third-party application connectionConnection permissions for third-party applications Data permissions for third-party applications Interaction permissions for third-party applicationsTroubleshooting Security Cannot unlock my device using my smart cardCannot download a certificate User Guide Accept a service book Service books and diagnostic reportsService books About service booksView a diagnostic report Diagnostic reportsAbout diagnostic reports Run a diagnostic reportDelete a diagnostic report Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report Accessibility options Change the display fontUse reverse contrast for the screen display Assign ring tones and alerts to a contact Use grayscale for the screen displaySet the number of icons that appear on the Home screen Turn on event soundsTTY support Predictive input method Make a call using a voice commandType text using the predictive input method Voice dialingPredict words as you type BrickBreaker About BrickBreakerBrickBreaker capsules Set the paddle speed Adjust the volumeBrickBreaker scoring Play BrickBreakerCheck the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web siteForm a word Word Mole gameWord Mole game basics About the Word Mole gameResume a game Turn on tutorial modeSingle-player games Save a gameAccept an invitation Multiplayer gamesCheck the Leaderboard on the Word Mole game web site Invite a playerTroubleshooting Word Mole Some words that I submit are not recognized ADN GlossaryECC MTP SSL 309 Legal noticeUser Guide 490,165 504,773 506,865 511,073 User Guide