Service books and diagnostic reports

User Guide

Service books

About service books

Service books determine which services are available on your BlackBerry® device.

Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry® Desktop Manager.

Accept a service book

1.On the Home screen or in a folder, click the Options icon.

2.Click Advanced Options.

3.Click Service Book.

4.Highlight the new service book.

5.Press the Menu key.

6.Click Accept.

Delete a service book

1.On the Home screen or in a folder, click the Options icon.

2.Click Advanced Options.

3.Click Service Book.

4.Highlight a service book.

5.Press the Menu key.

6.Click Delete.

To restore a service book, press the Menu key. Click Undelete.

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Blackberry BB9630TOUR manual Service books and diagnostic reports, About service books, Accept a service book

Contents

User Guide SWDT643442-643442-0820082447-001 Contents 103 128 194 211 234 289 305 Welcome to BlackBerry Feature availability Find more information Start using your deviceComplete the setup wizard Set up an email address Move around the screen Navigation and typingBlackBerry basics About the Menu key and Escape key Change your ring tone Send an email messageSend an SMS text message Record a video Add a contactSchedule an appointment Take a picture Visit a web Troubleshooting BasicsTurn on the alarm Pair with a Bluetooth enabled device Am not receiving messages Cannot set up an email address Cannot play a media file on a web Battery is not chargingCannot send SMS text messages Cannot save media files Shortcuts BlackBerry basics shortcutsPhone shortcuts Message shortcuts File and attachment shortcuts Typing shortcuts Browser shortcuts Media shortcuts Calendar shortcuts Cannot use a shortcut Troubleshooting ShortcutsSearch shortcuts Map shortcuts Answer a call PhonePhone basics Find your phone number Mute a call Place a call on holdTurn on the speakerphone About using a headset Dial using numbers or lettersSwitch applications during a call Make a call when your device is locked Make an emergency call About Emergency Callback ModeEmergency calls About emergency calls Turn on GPS technology VolumeAdjust the volume Change the default volume for calls Voice mail Set up speed dial for a contact Speed dialChange the contact assigned to a speed dial key Create a phone number link for a conference call Conference callsAbout conference calls Make a conference call About call logs Call logsDisconnect a contact from a conference call Leave a conference call Delete call logs Add notes to a call logChange call log notes Send a call log Turn on call waiting Call waitingCall forwarding Delete call log notes Forward calls Add a call forwarding phone numberChange a call forwarding phone number Block calls Call blockingDelete a call forwarding phone number About call blocking Turn on fixed dialing Change the call blocking passwordFixed dialing About fixed dialing Add a contact to your fixed dialing list Change a contact in your fixed dialing listDelete a contact from your fixed dialing list Set options for dialing extensions Set the default country code and area codeSmart dialing About smart dialing About multiple phone numbers Switch the active phone numberMultiple phone numbers Phone options Hide or display your phone number when you make calls Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items About TTY support Reset a call timer Turn on TTY support Troubleshooting Phone Cannot make calls using a voice command My phone number appears as Unknown in the phone applicationCannot check my voice mail Cannot change the number of times that my device rings Some features are not available on my device Voice commands Perform an action using a voice commandAvailable voice commands Change the language for voice commands Turn off choice lists for voice commandsChange the options for voice prompts Improve voice recognition Troubleshooting Voice dialing Messages Message basicsComposing messages Create a link for a PIN Sending messagesAdd a signature to your work email messages Delete the disclaimer from an email message Send an SMS text message Send a PIN messageSend an MMS message Stop a message from sending Reply to a messageForward a message Resend a message Managing messages Delete multiple messages Email messagesEmail message basics Delete a message Delete the original text from a reply message File an email messageAttach a file to an email message Resize a picture before you send it as an attachment Stop storing messages sent from your device on your computer Options for email message filters Email message filtersAbout email message filters Create an email message filter Change an email message filter Turn on an email message filter About synchronization of email message folders Email message foldersPrioritize email message filters Delete an email message filter Add a flag Email message flagsAdd, move, rename, or delete an email folder About flags Set an out-of-office reply Email message optionsRemove a flag Check spelling automatically before sending email messages Stop loading pictures in Html email messages View email messages in plain text format Hide filed email messages Receive only the first section of long email messagesStop forwarding email messages to your device Send a PIN message PIN messagesAbout PIN messages Find your PIN Change your ring tone SMS text messagesSMS text message basics About SMS text messages Change the appearance of SMS text messages Options for SMS text messagesDelete the history from an SMS text message Set whether pressing the Enter key sends SMS text messages Turn off AutoText for SMS text messages Store SMS text messages on your SIM cardRequest delivery reports for all SMS text messages Turn on cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting About cell broadcasting Rename a cell broadcast channel MMS messagesMMS message basics Stop receiving messages from a cell broadcast channel Create a slide show in an MMS message MMS message attachments View the size of an MMS message before sending it Stop receiving MMS messages when roamingMMS message options Request delivery or read notification for an MMS message Set how long your device stores messages Message list options About multiple message lists Change how a message list displays messages Hide the new or unopened message indicator Hide messages from the main messages applicationHide sent messages Add a contact to your allowed sender list Block incoming messages Reset a blocked message counter MIME-protected messagesMIME-protected message basics Add a certificate from an attachment Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from a message View the certificate used to sign or encrypt a message Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages MIME-protected message status Change your signing or encryption certificate Encryption status indicatorsMIME-protected message options Check the status of a certificate or certificate chain Change the default signing and encryption option Change the default message classificationAbout message classifications Change the size of S/MIME indicators in messages Cannot open an attachment in an encrypted message MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages PGP protected message basics Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages Prerequisites IBM Lotus Notes native encryption Add a PGP key from a message Encrypt a PGP protected message with a pass phraseAttach a PGP key to a message Download the PGP key used to sign or encrypt a message View the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesDigital signature indicators for PGP protected messages PGP protected message status Change your signing and encryption key PGP protected message options Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Troubleshooting PGP protected messages Message shortcuts Cannot send messages Troubleshooting Messages Am not receiving SMS text messages Cannot file email messages Some email message folders appear dimmed Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Html email messages do not appear correctly Cannot attach a file to an MMS message Cannot turn on cell broadcasting Open a file or an attachment Files and attachmentsFile and attachment basics About files and attachments Save a file from your organizations network to your device Stop downloading a file or an attachmentLocate a file saved on your device Locate a file saved on your organizations network Set font options for a file or an attachment Managing files and attachmentsSend a file as an attachment Open a link in a file or an attachment Move a file View properties for a fileRename a file Delete a file View tracked changes in a document View the table of contents in a documentDocuments Spreadsheets Change the size of a column View the content of a cellSwitch worksheets View a list of worksheets Presentations Media files About vCard contact attachments VCard contact attachmentsZoom in to or out from a slide Save a slide Troubleshooting Attachments Skipped content bar appears in a documentQuestion mark appears on a slide Record a voice note MediaAudio and video files Play a media file Repeat songs Fast-forward or rewind a media filePause a media file Play a media file on a web Improve sound quality for songs Amplify the volume using the audio boost feature About playlists Keep backlighting on when you play a videoDisplay closed captions in videos Playlists Change the order of songs in a playlist Create a standard playlistAdd a song to a playlist Add the song that is playing to a playlist Delete a song from a playlist Create an automatic playlistRename a playlist Video camera Turn on video lightingDelete a playlist Apply a color effect to videos Change the video size and formatChange the location for storing videos Change the location for storing pictures CameraChange the size of pictures that you take Set picture quality Apply a color effect to pictures Change the autofocus setting Pictures View pictures in list view Use a picture as your device wallpaperView pictures as a slide show Change the number of seconds between slides in a slide show Move a media file Managing media filesRename an audio or video file Rename a picture or picture folder Delete a media file or folder Search for a media fileView properties for a media file Memory and media cards Turn off mass storage mode or MTP Turn off the prompt for mass storage modeTurn off media card support About compression About file encryptionTurn on encryption Supported audio and video file formats Transferring and downloading media filesRepair your media card or device memory About transferring and synchronizing media files Type File format Wma Wav Video Mp4 3gp 3gp2 Avi Asf Wmv User Guide Receive a media file using Bluetooth technology Save a media file from a webStop downloading an attachment Send a media file Download a ring toneDownload a picture Cannot open media files Troubleshooting Media My device does not recognize my media card My device is not using the correct ring tone or wallpaper Some pictures that I take are blurry Flash dims or turns off Browser Browser basicsBrowsing web pages Stop loading a web Move back or forward a webRefresh a web Save a web page to the main messages application Viewing, copying, and forwarding addresses Browser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Delete a bookmark for a web Add a bookmark for a webChange a bookmark for a web Send a bookmark for a web Delete a bookmark folder for web pages Add a bookmark folder for web pagesFile a bookmark for a web Rename a bookmark folder for web pages About web feeds View web feed contentListen to web feed content Web feeds Browser options Change the home page or start Change JavaScript optionsChange options for pictures and animation on web pages Change display options for web pages Change font options for web pagesSet the character encoding for all web pages Clear the browser history About browser configurationsSet the default browser configuration Clear a browser cache About TLS Browser securityAbout Gears Change the Gears permissions for a web site About Wtls Manage browser securityTLS options Wtls options Add a trusted content server Browser push options Browser pushAbout browser push Turn off browser push Browser shortcuts Cannot play a song or video on a web Troubleshooting BrowserCannot set up automatic synchronization for bookmarks No browser is available on my device Set the date and time manually Date, time, and alarm Turn on bedside clock mode Change the clock faceDisplay a second time zone Change alarm notification options Set options for bedside clock modeTurn on the alarm Silence the alarm Set the timer Change timer notification optionsUse the stopwatch Time on my device is incorrect Troubleshooting Date, time and alarm Personal organizer ContactsContact basics Delete a contact Add a pause or a wait to a phone numberView a contact Change a contact Add a caller ID picture for a contact Customizing contactsAbout custom ring tones Assign ring tones and alerts to a contact About mailing lists Mailing listsChange the caller ID picture for a contact Delete the caller ID picture for a contact Delete a mailing list Create a mailing listChange a mailing list View a mailing list Contact list options Multiple contact lists Caller ID pictures are not appearing on my device Troubleshooting ContactsTurn off the prompt that appears before you delete items View the number of contacts stored on your device Calendar basics Calendar Schedule an alarm Schedule a meetingRecurrence fields Meetings Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm Switch days in Day view View your calendar when responding to a meeting Respond to a meeting invitationCheck availability of meeting participants Change the list of participants for a meeting Forward a meeting invitationDelegate a meeting invitation Conference call meetings Enter a conference call meeting Change the default calendar viewChange the default reminder time for calendar entries Calendar options Change the start and end time for days Change the snooze time for remindersView tasks in a calendar Change the first day of the week Hide free time in Agenda viewChange how long your device stores calendar entries About multiple calendars Switch calendarsMultiple calendars View the number of calendar entries stored in a calendar Change the default calendar Calendar shortcutsChange the calendar that reminds you of appointments Cannot enter a conference call with the Join Now option Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot schedule appointments that span multiple days Change a task TasksTask basics Create a task Delete a task Task list optionsHide completed tasks Send a task or memo View the number of tasks or memos stored on your device Change a memo MemosMemo basics Create a memo Delete a memo Categorizing contacts, tasks, or memosMemo list options About categories Delete a contact, task, or memo from a category Create a category for contacts, tasks, or memosCategorize a contact, task, or memo Sort contacts, tasks, or memos by category Calculator Use the calculatorConvert a measurement About ring tones, sounds, and alerts Switch sound profilesRing tones, sounds, and alerts Ring tones, sounds, and alerts basics Delete a sound profile Change a sound profileSilence your device Create a custom sound profile Turn on event sounds Assign ring tones and alerts to a contact LED notification Turn off Bluetooth connection notificationTurn on LED notification for wireless coverage LED notification My device is ringing or vibrating more times than expected Troubleshooting Ring tones, sounds, and alerts Typing basics Typing Predictive input method Switch typing input methods when you are typingTyping input methods Change options for typing input methods Set the cursor speed Set the default currency symbolTyping options Find more information about typing in other languages Correct spelling while you type Spelling checkerUse shortcut keys on the Home screen Check spelling Add a word to the custom dictionary Correct spelling quickly while you typeCheck spelling automatically before sending email messages Change options for checking spelling Custom dictionary Delete a word from the custom dictionaryAbout the custom dictionary Stop adding items to the custom dictionary automatically Turn off AutoText for SMS text messages AutoTextAbout AutoText Create an AutoText entry Undo an AutoText change Delete an AutoText entry Cannot check spelling Troubleshooting Typing Language Turn off the shortcut for switching typing input languages Change the shortcut for switching typing input languages Troubleshooting Language Change the display options for contactsSome characters do not appear correctly on my device Display and keyboard BacklightingDisplay options Use reverse contrast for the screen display Download a Home screen backgroundSet owner information Change the display font Hide an application icon Add an application folderChange an application folder Move an application icon Keyboard Set the number of icons that appear on the Home screenTurn off trackball sounds Set the trackball sensitivity Switch themesThemes Assign an application to a Convenience key Troubleshooting Display Search criteria SearchMessages, attachments, and web pages Search for messages Search for messages by contact or subject Manage message search results Delete a saved search Search for text in a message, in a file, or on a webView a list of saved searches Change a saved search Manage contact lookup results Organizer dataSearch for organizer data Search for contacts in your organizations address book Search shortcuts About synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network Synchronization About synchronization conflicts Synchronize organizer data over the wireless network Manage email reconciliation conflicts Manage data synchronization conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Email messages are not reconciling over the wireless network Troubleshooting Synchronization User Guide Turn on Bluetooth technology Bluetooth technologyBluetooth technology basics About Bluetooth technology Connect to a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled device Bluetooth profiles Bluetooth technology options Change the pairing name for your BlackBerry device Restrict outgoing callsMake your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Turn off automatic reconnection to Bluetooth enabled devices Turn off a Bluetooth profile Cannot pair with a Bluetooth enabled device Troubleshooting Bluetooth technologyCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear Turn off location aiding GPS technologyAbout GPS technology Get your GPS location Troubleshooting GPS technology Prevent others from tracking your locationCannot use GPS technology Map basics Maps Track your movement View an address on a map using a linkView a list of points of interest near a location View points of interest on a map Zoom in to a direction on a route NavigationSet a home or work address Show or hide a layer on a map Change a bookmark for a location or route Maps bookmarksPan a map Add a bookmark for a location or route Set the GPS receiver that you use to track your movement Map optionsAdd a bookmark folder for locations or routes File a bookmark for a location or route Hide the tracking information at the bottom of a map Keep backlighting on when you track your movementView status information at the top of a map View north at the top of a map Troubleshooting Maps View a geotagged picture on a mapDiagonal lines appear on a map 228 Applications About multitaskingKeep an application running and return to the Home screen Close an application so that it is not running About adding applicationsAbout instant messaging applications About social networking applications Add an applicationView properties for an application Check for application updates Delete a third-party applicationView the size of an application database Troubleshooting Applications About updating the BlackBerry Device Software BlackBerry Device Software User Guide Troubleshooting BlackBerry Device Software Update the BlackBerry Device Software from a web site User Guide Turn on or turn off data service or set roaming options Wireless network coverageTurn on the connection to the wireless network Turn off the connection to the wireless network Roaming Wireless networks that your device connects toTurn on LED notification for wireless coverage Check the status of network connections and services About wireless coverage indicators Switch wireless networks manually Connect to a GSM or Umts network Preferred wireless network listSet the wireless networks to use for roaming About the preferred wireless network list Change the order of preferred wireless networks Cannot connect to a GSM or Umts network Troubleshooting Wireless network coverageCannot connect to a wireless network Cannot synchronize a certificate Power, battery, and memory Format the device memory or a media card View the amount of available memoryBest practice Conserving memory on your device Application memory on my device is low Copy contacts from your SIM card to your contact list SIM cardAbout the SIM card phone book Add a contact to your SIM card Change a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card Change the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN code Security basics Security Lock the keyboard Set a limit for device password attempts Generate a random password Password keeperAbout the password keeper Add a password to the password keeper Delete a password from the password keeper View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeper Encryption 255 Set encryption strength About encryption keysGenerate an encryption key Memory cleaning About memory cleaningTurn on memory cleaning Certificate basics Certificates Import a certificate or PGP key from a media card About certificate authority profilesDownload a certificate from a certificate authority Import a certificate or PGP key from the device memory Certificate properties View properties for a certificate View the certificate chain for a certificate View one type of certificate in the certificate listSend a certificate Delete a certificate Certificate status Revoke a certificate Change the trust status of a certificate Add an email address to a certificate Certificate optionsCertificate revocation reasons Change the display name for a certificate User Guide PGP key basics Download a PGP key from an LDAP-enabled serverPGP keys Certificate shortcuts Download a personal PGP key from the PGP Universal Server Download an updated PGP key from an LDAP-enabled server View properties for a PGP key PGP key propertiesSend a PGP key Clear the PGP data cache PGP key status indicatorsPGP key status Delete a PGP key PGP key revocation reasons Check the revocation status of a PGP keyChange the trust status of a PGP key Revoke a PGP key Change the display name for a PGP key PGP key options PGP key shortcuts Troubleshooting PGP keysCannot download a PGP key from an LDAP-enabled server Certificate servers Change connection information for a certificate server Connection options for Ldap and Dsml certificate serversConnection options for Ocsp and CRL servers About the key store Key storesSend connection information for a certificate server Delete a certificate server Change the key store password Synchronize the key store password with the device passwordChange when your device deletes the key store password Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store data About using a smart card with your device About two-factor authenticationSmart cards Import a certificate from a smart card Turn on two-factor authentication Prerequisites Using authentication certificates About smart password entryTurn off smart password entry Switch smart password filters Use a certificate to authenticate your smart card Change the PIN for a software token on your device Software tokensTurn off notification for smart card connections About software tokens Prerequisites Logging in to a VPN VPN settingsChange the user name and password for a VPN profile About VPN profiles Change the software token for a VPN profile About security self-testsVerify security software Third-party application control Turn on safe mode Reset connection permissions for third-party applications Set permissions for a third-party application Turn off a prompt for a third-party application connectionConnection permissions for third-party applications Data permissions for third-party applications Interaction permissions for third-party applications Troubleshooting Security Cannot unlock my device using my smart cardCannot download a certificate User Guide Accept a service book Service books and diagnostic reportsService books About service books View a diagnostic report Diagnostic reportsAbout diagnostic reports Run a diagnostic report Delete a diagnostic report Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report Accessibility options Change the display fontUse reverse contrast for the screen display Assign ring tones and alerts to a contact Use grayscale for the screen displaySet the number of icons that appear on the Home screen Turn on event sounds TTY support Predictive input method Make a call using a voice commandType text using the predictive input method Voice dialing Predict words as you type BrickBreaker About BrickBreakerBrickBreaker capsules Set the paddle speed Adjust the volumeBrickBreaker scoring Play BrickBreaker Check the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web site Form a word Word Mole gameWord Mole game basics About the Word Mole game Resume a game Turn on tutorial modeSingle-player games Save a game Accept an invitation Multiplayer gamesCheck the Leaderboard on the Word Mole game web site Invite a player Troubleshooting Word Mole Some words that I submit are not recognized ADN Glossary ECC MTP SSL 309 Legal notice User Guide 490,165 504,773 506,865 511,073 User Guide