HP 500B VS695UT 505B manual Solving Network Problems, Diagnostics reports a failure Cause

No response from the USB keyboard and mouse during running of application.

Cause	Solution
The application has stopped responding.	Restart the computer.
Mouse does not respond to movement or is too slow.
Cause	Solution
Mouse connector is not properly plugged into the back of the	Shut down the computer if it still does not respond.
computer.
Mouse may be faulty.	Replace mouse.

Solving Network Problems

Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.

Network driver does not detect network controller.

Cause	Solution
Network controller is disabled.	Run the HP Setup Utility and enable the network controller.
Incorrect network driver.	Check the network controller documentation for the correct
	driver or obtain the latest driver from the manufacturer’s Web
	site.

Network status link light is not working or never flashes.

NOTE: The network status light is supposed to flash when there is network activity.

Cause	Solution
No active network is detected.	Check cabling and network equipment for proper connection.

Network controller is not set up properly.

Use the network control application to verify that the device is working properly.

Diagnostics reports a failure.

Cause Solution

The cable is not securely connected.

Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.

There is a problem with the cable or a device at the other end of the cable.

Ensure that the cable and device at the other end are operating correctly.

80 Appendix C Troubleshooting Without Diagnostics