The computer will not turn on.
Cause | Solution |
Drive data or power supply cables might not be properly connected.
Reseat drive data and power supply cables.
The unit temperature might have exceeded safe limits, or the fan might be blocked.
The computer is in an exceedingly hot environment. Let it cool down and check that the computer air vents are not blocked, and that the internal fan is running.
Solving Hard Drive Problems
Drive not found (identified).
Cause | Solution |
|
|
Cable could be loose. | Check cable connections. |
|
|
The system may not have automatically recognized a newly | ● Boot and press F10 to launch the HP Setup Utility. |
installed device. | ● Select Device Configuration from the Storage menu, |
| |
| and determine whether the device is listed. |
| If the device is not listed, the cable connection might be |
| loose or the drive might be faulty. |
The drive’s SATA controller is disabled in HP Setup.
Reconnect the power cable and ensure that all four pins are connected.
Drive responds slowly after initial power up. | Run Computer Setup and increase the POST Delay in |
| Advanced > |
|
|
Nonsystem disk/NTLDR missing message. |
|
|
|
Cause | Solution |
The system is trying to start from the hard drive but the hard drive may have been damaged.
Try to reboot the computer from another bootable device, such as a diskette or USB
System files missing or not properly installed.
1.Insert a bootable media device into the drive and restart the computer.
2.Verify that the hard drive is partitioned and formatted.
3.Install system files for the appropriate operating system, if necessary.
Hard drive boot has been disabled in Computer Setup.
Run the Computer Setup utility and enable the hard drive entry in the Storage > Boot Order list.
76 Appendix C Troubleshooting Without Diagnostics