Cannot turn on cell broadcasting | Blackberry BB9630TOUR manual

User Guide

Messages

Email message filters, 56

I cannot turn on cell broadcasting

If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages.

Clear the check box beside all languages that your SIM card does not support.

I cannot attach a file to an MMS message

Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try performing the following actions:

•Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).

•Verify that the file is not copyright protected.

•If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

Related topics

View a list of saved searches, 202

Some features are not available on my device

The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless service plan.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.

Related topics

Feature availability, 9

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Blackberry BB9630TOUR manual Cannot turn on cell broadcasting, Cannot attach a file to an MMS message

Contents

User Guide SWDT643442-643442-0820082447-001 Contents 103 128 194 211 234 289 305 Welcome to BlackBerry Feature availability Find more information Start using your deviceComplete the setup wizard Set up an email address Move around the screen Navigation and typingBlackBerry basics About the Menu key and Escape key Send an SMS text message Change your ring toneSend an email message Record a video Add a contactSchedule an appointment Take a picture Visit a web Troubleshooting BasicsTurn on the alarm Pair with a Bluetooth enabled device Am not receiving messages Cannot set up an email address Cannot play a media file on a web Battery is not chargingCannot send SMS text messages Cannot save media files Phone shortcuts ShortcutsBlackBerry basics shortcuts Message shortcuts File and attachment shortcuts Typing shortcuts Browser shortcuts Media shortcuts Calendar shortcuts Cannot use a shortcut Troubleshooting ShortcutsSearch shortcuts Map shortcuts Answer a call PhonePhone basics Find your phone number Turn on the speakerphone Mute a callPlace a call on hold About using a headset Dial using numbers or lettersSwitch applications during a call Make a call when your device is locked Make an emergency call About Emergency Callback ModeEmergency calls About emergency calls Turn on GPS technology VolumeAdjust the volume Change the default volume for calls Voice mail Change the contact assigned to a speed dial key Set up speed dial for a contactSpeed dial Create a phone number link for a conference call Conference callsAbout conference calls Make a conference call About call logs Call logsDisconnect a contact from a conference call Leave a conference call Delete call logs Add notes to a call logChange call log notes Send a call log Turn on call waiting Call waitingCall forwarding Delete call log notes Change a call forwarding phone number Forward callsAdd a call forwarding phone number Block calls Call blockingDelete a call forwarding phone number About call blocking Turn on fixed dialing Change the call blocking passwordFixed dialing About fixed dialing Delete a contact from your fixed dialing list Add a contact to your fixed dialing listChange a contact in your fixed dialing list Set options for dialing extensions Set the default country code and area codeSmart dialing About smart dialing About multiple phone numbers Switch the active phone numberMultiple phone numbers Phone options Turn off the prompt that appears before you delete items Hide or display your phone number when you make callsSort phone numbers or contacts on the Phone screen About TTY support Reset a call timer Turn on TTY support Troubleshooting Phone Cannot check my voice mail Cannot make calls using a voice commandMy phone number appears as Unknown in the phone application Cannot change the number of times that my device rings Some features are not available on my device Available voice commands Voice commandsPerform an action using a voice command Change the options for voice prompts Change the language for voice commandsTurn off choice lists for voice commands Improve voice recognition Troubleshooting Voice dialing Composing messages MessagesMessage basics Create a link for a PIN Sending messagesAdd a signature to your work email messages Delete the disclaimer from an email message Send an MMS message Send an SMS text messageSend a PIN message Stop a message from sending Reply to a messageForward a message Resend a message Managing messages Delete multiple messages Email messagesEmail message basics Delete a message Attach a file to an email message Delete the original text from a reply messageFile an email message Resize a picture before you send it as an attachment Stop storing messages sent from your device on your computer Options for email message filters Email message filtersAbout email message filters Create an email message filter Change an email message filter Turn on an email message filter About synchronization of email message folders Email message foldersPrioritize email message filters Delete an email message filter Add a flag Email message flagsAdd, move, rename, or delete an email folder About flags Set an out-of-office reply Email message optionsRemove a flag Check spelling automatically before sending email messages Stop loading pictures in Html email messages View email messages in plain text format Stop forwarding email messages to your device Hide filed email messagesReceive only the first section of long email messages Send a PIN message PIN messagesAbout PIN messages Find your PIN Change your ring tone SMS text messagesSMS text message basics About SMS text messages Change the appearance of SMS text messages Options for SMS text messagesDelete the history from an SMS text message Set whether pressing the Enter key sends SMS text messages Request delivery reports for all SMS text messages Turn off AutoText for SMS text messagesStore SMS text messages on your SIM card Turn on cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting About cell broadcasting Rename a cell broadcast channel MMS messagesMMS message basics Stop receiving messages from a cell broadcast channel Create a slide show in an MMS message MMS message attachments View the size of an MMS message before sending it Stop receiving MMS messages when roamingMMS message options Request delivery or read notification for an MMS message Set how long your device stores messages Message list options About multiple message lists Change how a message list displays messages Hide sent messages Hide the new or unopened message indicatorHide messages from the main messages application Add a contact to your allowed sender list Block incoming messages MIME-protected message basics Reset a blocked message counterMIME-protected messages Add a certificate from an attachment Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from a message View the certificate used to sign or encrypt a message Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages MIME-protected message status Change your signing or encryption certificate Encryption status indicatorsMIME-protected message options Check the status of a certificate or certificate chain About message classifications Change the default signing and encryption optionChange the default message classification Change the size of S/MIME indicators in messages Cannot open an attachment in an encrypted message MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages PGP protected message basics Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages Prerequisites IBM Lotus Notes native encryption Add a PGP key from a message Encrypt a PGP protected message with a pass phraseAttach a PGP key to a message Download the PGP key used to sign or encrypt a message View the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesDigital signature indicators for PGP protected messages PGP protected message status Change your signing and encryption key PGP protected message options Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Troubleshooting PGP protected messages Message shortcuts Cannot send messages Troubleshooting Messages Am not receiving SMS text messages Cannot file email messages Some email message folders appear dimmed Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Html email messages do not appear correctly Cannot attach a file to an MMS message Cannot turn on cell broadcasting Open a file or an attachment Files and attachmentsFile and attachment basics About files and attachments Save a file from your organizations network to your device Stop downloading a file or an attachmentLocate a file saved on your device Locate a file saved on your organizations network Set font options for a file or an attachment Managing files and attachmentsSend a file as an attachment Open a link in a file or an attachment Move a file View properties for a fileRename a file Delete a file View tracked changes in a document View the table of contents in a documentDocuments Spreadsheets Change the size of a column View the content of a cellSwitch worksheets View a list of worksheets Presentations Media files About vCard contact attachments VCard contact attachmentsZoom in to or out from a slide Save a slide Question mark appears on a slide Troubleshooting AttachmentsSkipped content bar appears in a document Record a voice note MediaAudio and video files Play a media file Repeat songs Fast-forward or rewind a media filePause a media file Play a media file on a web Improve sound quality for songs Amplify the volume using the audio boost feature About playlists Keep backlighting on when you play a videoDisplay closed captions in videos Playlists Change the order of songs in a playlist Create a standard playlistAdd a song to a playlist Add the song that is playing to a playlist Rename a playlist Delete a song from a playlistCreate an automatic playlist Delete a playlist Video cameraTurn on video lighting Change the location for storing videos Apply a color effect to videosChange the video size and format Change the location for storing pictures CameraChange the size of pictures that you take Set picture quality Apply a color effect to pictures Change the autofocus setting Pictures View pictures in list view Use a picture as your device wallpaperView pictures as a slide show Change the number of seconds between slides in a slide show Move a media file Managing media filesRename an audio or video file Rename a picture or picture folder View properties for a media file Delete a media file or folderSearch for a media file Memory and media cards Turn off media card support Turn off mass storage mode or MTPTurn off the prompt for mass storage mode Turn on encryption About compressionAbout file encryption Supported audio and video file formats Transferring and downloading media filesRepair your media card or device memory About transferring and synchronizing media files Type File format Wma Wav Video Mp4 3gp 3gp2 Avi Asf Wmv User Guide Stop downloading an attachment Receive a media file using Bluetooth technologySave a media file from a web Download a picture Send a media fileDownload a ring tone Cannot open media files Troubleshooting Media My device does not recognize my media card My device is not using the correct ring tone or wallpaper Some pictures that I take are blurry Flash dims or turns off Browsing web pages BrowserBrowser basics Stop loading a web Move back or forward a webRefresh a web Save a web page to the main messages application Viewing, copying, and forwarding addresses About bookmarks for web pages Browser bookmarksViewing pictures and playing media files Delete a bookmark for a web Add a bookmark for a webChange a bookmark for a web Send a bookmark for a web Delete a bookmark folder for web pages Add a bookmark folder for web pagesFile a bookmark for a web Rename a bookmark folder for web pages About web feeds View web feed contentListen to web feed content Web feeds Browser options Change options for pictures and animation on web pages Change the home page or startChange JavaScript options Set the character encoding for all web pages Change display options for web pagesChange font options for web pages Clear the browser history About browser configurationsSet the default browser configuration Clear a browser cache About TLS Browser securityAbout Gears Change the Gears permissions for a web site TLS options About WtlsManage browser security Wtls options Add a trusted content server Browser push options Browser pushAbout browser push Turn off browser push Browser shortcuts Cannot play a song or video on a web Troubleshooting BrowserCannot set up automatic synchronization for bookmarks No browser is available on my device Set the date and time manually Date, time, and alarm Display a second time zone Turn on bedside clock modeChange the clock face Change alarm notification options Set options for bedside clock modeTurn on the alarm Silence the alarm Use the stopwatch Set the timerChange timer notification options Time on my device is incorrect Troubleshooting Date, time and alarm Contact basics Personal organizerContacts Delete a contact Add a pause or a wait to a phone numberView a contact Change a contact Add a caller ID picture for a contact Customizing contactsAbout custom ring tones Assign ring tones and alerts to a contact About mailing lists Mailing listsChange the caller ID picture for a contact Delete the caller ID picture for a contact Delete a mailing list Create a mailing listChange a mailing list View a mailing list Contact list options Multiple contact lists Caller ID pictures are not appearing on my device Troubleshooting ContactsTurn off the prompt that appears before you delete items View the number of contacts stored on your device Calendar basics Calendar Recurrence fields Schedule an alarmSchedule a meeting Meetings Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm Switch days in Day view Check availability of meeting participants View your calendar when responding to a meetingRespond to a meeting invitation Delegate a meeting invitation Change the list of participants for a meetingForward a meeting invitation Conference call meetings Enter a conference call meeting Change the default calendar viewChange the default reminder time for calendar entries Calendar options View tasks in a calendar Change the start and end time for daysChange the snooze time for reminders Change how long your device stores calendar entries Change the first day of the weekHide free time in Agenda view About multiple calendars Switch calendarsMultiple calendars View the number of calendar entries stored in a calendar Change the calendar that reminds you of appointments Change the default calendarCalendar shortcuts Cannot enter a conference call with the Join Now option Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot schedule appointments that span multiple days Change a task TasksTask basics Create a task Delete a task Task list optionsHide completed tasks Send a task or memo View the number of tasks or memos stored on your device Change a memo MemosMemo basics Create a memo Delete a memo Categorizing contacts, tasks, or memosMemo list options About categories Delete a contact, task, or memo from a category Create a category for contacts, tasks, or memosCategorize a contact, task, or memo Sort contacts, tasks, or memos by category Convert a measurement CalculatorUse the calculator About ring tones, sounds, and alerts Switch sound profilesRing tones, sounds, and alerts Ring tones, sounds, and alerts basics Delete a sound profile Change a sound profileSilence your device Create a custom sound profile Turn on event sounds Assign ring tones and alerts to a contact LED notification Turn off Bluetooth connection notificationTurn on LED notification for wireless coverage LED notification My device is ringing or vibrating more times than expected Troubleshooting Ring tones, sounds, and alerts Typing basics Typing Predictive input method Switch typing input methods when you are typingTyping input methods Change options for typing input methods Set the cursor speed Set the default currency symbolTyping options Find more information about typing in other languages Correct spelling while you type Spelling checkerUse shortcut keys on the Home screen Check spelling Add a word to the custom dictionary Correct spelling quickly while you typeCheck spelling automatically before sending email messages Change options for checking spelling About the custom dictionary Custom dictionaryDelete a word from the custom dictionary Stop adding items to the custom dictionary automatically Turn off AutoText for SMS text messages AutoTextAbout AutoText Create an AutoText entry Undo an AutoText change Delete an AutoText entry Cannot check spelling Troubleshooting Typing Language Turn off the shortcut for switching typing input languages Change the shortcut for switching typing input languages Some characters do not appear correctly on my device Troubleshooting LanguageChange the display options for contacts Display options Display and keyboardBacklighting Use reverse contrast for the screen display Download a Home screen backgroundSet owner information Change the display font Hide an application icon Add an application folderChange an application folder Move an application icon Turn off trackball sounds KeyboardSet the number of icons that appear on the Home screen Set the trackball sensitivity Switch themesThemes Assign an application to a Convenience key Troubleshooting Display Search criteria SearchMessages, attachments, and web pages Search for messages Search for messages by contact or subject Manage message search results Delete a saved search Search for text in a message, in a file, or on a webView a list of saved searches Change a saved search Manage contact lookup results Organizer dataSearch for organizer data Search for contacts in your organizations address book Search shortcuts About synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network Synchronization About synchronization conflicts Synchronize organizer data over the wireless network About backing up and restoring device data Manage email reconciliation conflictsManage data synchronization conflicts Prerequisites Restoring data over the wireless network Email messages are not reconciling over the wireless network Troubleshooting Synchronization User Guide Turn on Bluetooth technology Bluetooth technologyBluetooth technology basics About Bluetooth technology Share contacts with a paired Bluetooth enabled car kit Connect to a paired Bluetooth enabled deviceSwitch to a paired Bluetooth enabled device during a call Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled device Bluetooth profiles Bluetooth technology options Make your BlackBerry device discoverable Change the pairing name for your BlackBerry deviceRestrict outgoing calls Turn off the prompt that appears when connecting or pairing Turn off automatic reconnection to Bluetooth enabled devices Turn off a Bluetooth profile Cannot pair with a Bluetooth enabled device Troubleshooting Bluetooth technologyCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear Turn off location aiding GPS technologyAbout GPS technology Get your GPS location Cannot use GPS technology Troubleshooting GPS technologyPrevent others from tracking your location Map basics Maps Track your movement View an address on a map using a linkView a list of points of interest near a location View points of interest on a map Zoom in to a direction on a route NavigationSet a home or work address Show or hide a layer on a map Change a bookmark for a location or route Maps bookmarksPan a map Add a bookmark for a location or route Set the GPS receiver that you use to track your movement Map optionsAdd a bookmark folder for locations or routes File a bookmark for a location or route Hide the tracking information at the bottom of a map Keep backlighting on when you track your movementView status information at the top of a map View north at the top of a map Diagonal lines appear on a map Troubleshooting MapsView a geotagged picture on a map 228 Keep an application running and return to the Home screen ApplicationsAbout multitasking About instant messaging applications Close an application so that it is not runningAbout adding applications View properties for an application About social networking applicationsAdd an application View the size of an application database Check for application updatesDelete a third-party application Troubleshooting Applications About updating the BlackBerry Device Software BlackBerry Device Software User Guide Troubleshooting BlackBerry Device Software Update the BlackBerry Device Software from a web site User Guide Turn on or turn off data service or set roaming options Wireless network coverageTurn on the connection to the wireless network Turn off the connection to the wireless network Roaming Wireless networks that your device connects toTurn on LED notification for wireless coverage Check the status of network connections and services About wireless coverage indicators Switch wireless networks manually Connect to a GSM or Umts network Preferred wireless network listSet the wireless networks to use for roaming About the preferred wireless network list Change the order of preferred wireless networks Cannot connect to a GSM or Umts network Troubleshooting Wireless network coverageCannot connect to a wireless network Cannot synchronize a certificate Power, battery, and memory Best practice Conserving memory on your device Format the device memory or a media cardView the amount of available memory Application memory on my device is low Copy contacts from your SIM card to your contact list SIM cardAbout the SIM card phone book Add a contact to your SIM card Store SMS text messages on your SIM card Change a SIM card contactDelete a SIM card contact Change the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN code Security basics Security Lock the keyboard Set a limit for device password attempts Generate a random password Password keeperAbout the password keeper Add a password to the password keeper Delete a password from the password keeper View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeper Encryption 255 Generate an encryption key Set encryption strengthAbout encryption keys Turn on memory cleaning Memory cleaningAbout memory cleaning Certificate basics Certificates Import a certificate or PGP key from a media card About certificate authority profilesDownload a certificate from a certificate authority Import a certificate or PGP key from the device memory Certificate properties View properties for a certificate View the certificate chain for a certificate View one type of certificate in the certificate listSend a certificate Delete a certificate Certificate status Revoke a certificate Change the trust status of a certificate Add an email address to a certificate Certificate optionsCertificate revocation reasons Change the display name for a certificate User Guide PGP key basics Download a PGP key from an LDAP-enabled serverPGP keys Certificate shortcuts Download a personal PGP key from the PGP Universal Server Download an updated PGP key from an LDAP-enabled server Send a PGP key View properties for a PGP keyPGP key properties Clear the PGP data cache PGP key status indicatorsPGP key status Delete a PGP key PGP key revocation reasons Check the revocation status of a PGP keyChange the trust status of a PGP key Revoke a PGP key Change the display name for a PGP key PGP key options PGP key shortcuts Troubleshooting PGP keysCannot download a PGP key from an LDAP-enabled server Certificate servers Connection options for Ocsp and CRL servers Change connection information for a certificate serverConnection options for Ldap and Dsml certificate servers About the key store Key storesSend connection information for a certificate server Delete a certificate server Change when your device deletes the key store password Change the key store passwordSynchronize the key store password with the device password Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store data Smart cards About using a smart card with your deviceAbout two-factor authentication Import a certificate from a smart card Turn on two-factor authentication Prerequisites Using authentication certificates About smart password entryTurn off smart password entry Switch smart password filters Use a certificate to authenticate your smart card Change the PIN for a software token on your device Software tokensTurn off notification for smart card connections About software tokens Prerequisites Logging in to a VPN VPN settingsChange the user name and password for a VPN profile About VPN profiles Change the software token for a VPN profile About security self-testsVerify security software Third-party application control Turn on safe mode Reset connection permissions for third-party applications Connection permissions for third-party applications Set permissions for a third-party applicationTurn off a prompt for a third-party application connection Data permissions for third-party applications Interaction permissions for third-party applications Cannot download a certificate Troubleshooting SecurityCannot unlock my device using my smart card User Guide Accept a service book Service books and diagnostic reportsService books About service books View a diagnostic report Diagnostic reportsAbout diagnostic reports Run a diagnostic report Cannot run or submit a diagnostic report Delete a diagnostic reportSet a default recipient for diagnostic reports Use reverse contrast for the screen display Accessibility optionsChange the display font Assign ring tones and alerts to a contact Use grayscale for the screen displaySet the number of icons that appear on the Home screen Turn on event sounds TTY support Predictive input method Make a call using a voice commandType text using the predictive input method Voice dialing Predict words as you type BrickBreaker capsules BrickBreakerAbout BrickBreaker Set the paddle speed Adjust the volumeBrickBreaker scoring Play BrickBreaker Check the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web site Form a word Word Mole gameWord Mole game basics About the Word Mole game Resume a game Turn on tutorial modeSingle-player games Save a game Accept an invitation Multiplayer gamesCheck the Leaderboard on the Word Mole game web site Invite a player Troubleshooting Word Mole Some words that I submit are not recognized ADN Glossary ECC MTP SSL 309 Legal notice User Guide 490,165 504,773 506,865 511,073 User Guide